First Choice Home Care (Norwich)

1st Floor, Barton Way, Norwich NR1 1DL
Review Us
9.0 6 Reviews
  • First Choice Home Care (Norwich), Norwich
First Choice Home Care Norwich branch work with a variety of complex service users including those with Mental Health issues, learning disabilities, drug/alcohol abuse histories, various physical disabilities, and challenging behaviours. They also work with families where a physical or mental need had been identified to support families to stay together and live independent lives.
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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Becky Genn (Registered Manager)

First Choice Home Care (Norwich) Reviews (6)

9.0

First Choice Home Care (Norwich) has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years.
Over all time First Choice Home Care (Norwich) has 6 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 0
Date Published
  • 6
  • 0
  • 1
  • 4
  • 2
Reviewer Connection to First Choice Home Care (Norwich)
  • 6
Total of 6, showing 1-6
Review from L R (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R O (Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy the carer visiting and playing together and I always win.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions
and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maxine B (Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marcelle B (Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best care/support agency I have ever had. Wonderful staff and management who went the extra mile daily. I cannot praise them enough. My life became 100% better. I would recommend First Choice Norwich to anyone needing support and care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma L (Client) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything you could ask for and more. After an awful care company, it was such a relief when I found a good one. Mental and physical problems but nothing was too much trouble, brilliant care and attention and they always make me smile on my bad days. Lovely caring staff and recommend to anybody.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for First Choice Home Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for First Choice Home Care (Norwich) is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Choice Home Care (Norwich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Parker

Job Title: Branch Manager Joined: 2024

Kelly joined First Choice Homecare in 2024 and is the Branch Manager in Norwich.

Frequently Asked Questions about First Choice Home Care (Norwich)

What Type of Services does First Choice Home Care (Norwich) offer?

First Choice Home Care (Norwich) offers Home Care.

How many Carers does First Choice Home Care (Norwich) employ?

First Choice Home Care (Norwich) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care (Norwich) to verify any information. View our terms and conditions. First Choice Home Care (Norwich) has an Enhanced Service - more info.