First Choice Home Care (Norwich)
1st Floor, Barton Way, Norwich, Norfolk NR1 1DL
Care Provided by First Choice Home Care (Norwich)
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Good to Know
Group/Owner
- First Choice Home Care Ltd
- Private Owned
Person in charge
- Becky Genn (Registered Manager)
First Choice Home Care (Norwich) Reviews (7)
First Choice Home Care (Norwich) has a Review Score of 7.0 (6.971) out of 10, based on 3 reviews in the last 2 years.
Over all time First Choice Home Care (Norwich) has 7 reviews.
DO NOT USE THEM.
Thank you for your feedback. We are very sorry to read about your experience and take the concerns you've raised extremely seriously.
Reliable, respectful care and adherence to care plans are fundamental to our service, and we are disappointed to hear that this was not your experience. We would...
Good
Enjoy the carer visiting and playing together and I always win.
They have helped me to understand my health conditions and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
The best care/support agency I have ever had. Wonderful staff and management who went the extra mile daily. I cannot praise them enough. My life became 100% better. I would recommend First Choice Norwich to anyone needing support and care.
Everything you could ask for and more. After an awful care company, it was such a relief when I found a good one. Mental and physical problems but nothing was too much trouble, brilliant care and attention and they always make me smile on my bad days. Lovely caring staff and recommend to anybody.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 March 2025- Caring Requires improvement
- Effective Requires improvement
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Inadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for First Choice Home Care (Norwich).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for First Choice Home Care (Norwich).
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about First Choice Home Care (Norwich)
How many Carers does First Choice Home Care (Norwich) employ?
First Choice Home Care (Norwich) employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care (Norwich) to verify any information. View our terms and conditions. First Choice Home Care (Norwich) has a Basic Service - more info.