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8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by First Choice Home Care Ltd
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First Choice Home Care Ltd Locations (3)

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3 Home Care Providers owned by First Choice Home Care Ltd
First Choice Home Care (Norwich)

1st Floor, Barton Way, Norwich NR1 1DL 

9.0 6 reviews
"First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few…"   Read all 6 reviews

First Choice Home Care Norwich branch work with a variety of complex service users including those with Mental Health issues, learning disabilities, drug/alcohol abuse histories, various physical disabilities, and challenging behaviours. They also work… Read more about First Choice Home Care (Norwich)

  • Care Provided
  • Dementia
First Choice Home Care (Halesworth)

25 Market Place, Halesworth IP19 8AY 

8.3 9 reviews
"I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing…"   Read all 9 reviews

First Choice Home Care (Halesworth) delivers industry-endorsed home care to elderly customers with a wide variety of needs throughout Norfolk and Suffolk. They carefully select and train their team to provide compassionate and personalised service to… Read more about First Choice Home Care (Halesworth)

  • Care Provided
  • Dementia
First Choice Home Care (Snetterton)

Unit 1B, Harling Road, Snetterton, Norwich NR16 2JU 

9.3 14 reviews
  • Care Provided
  • Dementia
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First Choice Home Care Ltd Reviews (29)

8.9

First Choice Home Care Ltd has a Group Review Score of 8.9 (8.861) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.

Overall Experience
  • 13
  • 6
  • 0
  • 0
  • 1
Date Published
  • 29
  • 6
  • 8
  • 14
  • 15
Reviewer Connection to First Choice Home Care Ltd
  • 13
  • 3
  • 2
  • 1
  • 1
Review of

First Choice Home Care (Halesworth)

from R B (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite satisfactory.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from J Y (Wife of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are courteous, kind and caring. They are very patient and well trained.
Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from Pamela W (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all equal and I would say if I was not happy. Well done to all, and may the future be just as bright.
Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from Norman L (Husband of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good. All staff polite and courteous.
Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from Linda L (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers helpful and cheerful. They have treated me with dignity and respect at all times. I cannot praise them enough. They have put me at ease when I have experienced difficulties and been most helpful.
Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from H K (Client) assisted by family/friend published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning
& evening cream to be put on my feet. But hasn't been done.
Reply from Leonie Wakefield, Marketing and Business Development Manager at First Choice Home Care (Halesworth)

Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Norwich)

from L R (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from S P (Son of Client) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Norwich)

from R O (Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoy the carer visiting and playing together and I always win.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from Eileen H (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Norwich)

from S L (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions
and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from P R (Husband of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and support.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Norwich)

from Maxine B (Client) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from P G (Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from Jacqueline S (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved
one.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from Maureen F (Daughter of Client) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly
as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from C L (Client) assisted by family/friend published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from Andrew N (Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private
carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from T G (Daughter of Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable,
which can prove inconvenient, but in the grand scheme of things, this is only a minor point.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Snetterton)

from J L (Client) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had my carers since the start of this year and each of them are always polite and cheerful, and informal a plus for me! I need personal care which they do very professionally without embarrassment, helping me to remember medication an important factor, prepare meals etc. They have become an important
part of my day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about First Choice Home Care Ltd

How many Agencies does First Choice Home Care Ltd own?

First Choice Home Care Ltd own 3 Agencies.

Which First Choice Home Care Ltd Agencies have the highest review score?

First Choice Home Care (Snetterton), First Choice Home Care (Norwich) & First Choice Home Care (Halesworth) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care Ltd to verify any information. View our terms and conditions. First Choice Home Care Ltd has a Basic Service – more info.