First Choice Home Care Ltd has a Group Review Score of 7.7 (7.727) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.
Totally useless. Don't use this company. Extremely bad management. Carers rarely on time. Sometimes 14 hour wait between pm and am. Some carers do care and some don't. They don't read the care plan in place at home which should make it easy. Often forgetting the simplest of chores. Not given...
DO NOT USE THEM.
Thank you for your feedback. We are very sorry to read about your experience and take the concerns you've raised extremely seriously.
Reliable, respectful care and adherence to care plans are fundamental to our service, and we are disappointed to hear that this was not your experience. We would...
Thank you for your feedback. We are very sorry to read about your experience and take the concerns you've raised extremely seriously.
Reliable, respectful care and adherence to care plans are fundamental to our service, and we are disappointed to hear that this was not your experience. We would welcome the opportunity to investigate these matters fully.
Please contact the management team directly so we can discuss this further.
The carers are very good and helpful.
The carers are very good and helpful.
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end...
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end of life fast track remit.
Quite satisfactory.
Quite satisfactory.
I have found all the carers helpful and cheerful. They have treated me with dignity and respect at all times. I cannot praise them enough. They have put me at ease when I have experienced difficulties and been most helpful.
I have found all the carers helpful and cheerful. They have treated me with dignity and respect at all times. I cannot praise them enough. They have put me at ease when I have experienced difficulties and been most helpful.
Thank you for your kind comments. I will share this with the team.
Generally good. All staff polite and courteous.
Generally good. All staff polite and courteous.
Thank you for your kind comments. I will share this with the team.
The carers are all equal and I would say if I was not happy. Well done to all, and may the future be just as bright.
The carers are all equal and I would say if I was not happy. Well done to all, and may the future be just as bright.
Thank you for your kind comments. I will share this with the team.
Carers are courteous, kind and caring. They are very patient and well trained.
Carers are courteous, kind and caring. They are very patient and well trained.
Thank you for your kind comments. I will share this with the team.
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also...
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning & evening cream to be put on my feet. But hasn't been done.
Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.
Good
Good
Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.
Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.
Enjoy the carer visiting and playing together and I always win.
Enjoy the carer visiting and playing together and I always win.
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
They have helped me to understand my health...
They have helped me to understand my health conditions and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
Happy with care and support.
Happy with care and support.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.
I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.
The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a...
The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved one.
Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do...
Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
There are currently no awards/recognitions posted yet for First Choice Home Care Ltd.
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Average costs for home care provided by First Choice Home Care Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by First Choice Home Care Ltd, based on undefined out of their 3 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
First Choice Home Care Ltd own 3 Agencies.
First Choice Home Care (Snetterton), First Choice Home Care (Halesworth) & First Choice Home Care (Norwich) have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care Ltd to verify any information. View our terms and conditions. First Choice Home Care Ltd has a Basic Service -what a Basic Service includes.
