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Home Care Provider Owned by First Choice Home Care Ltd in Suffolk

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by First Choice Home Care Ltd in Suffolk

Only the locations & reviews in Suffolk for First Choice Home Care Ltd are showing below.

View the details of all 3 locations (with 31 reviews) owned by First Choice Home Care Ltd

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First Choice Home Care Ltd Locations in Suffolk (1)

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1 Home Care Provider owned by First Choice Home Care Ltd in Suffolk
First Choice Home Care (Halesworth)

25 Market Place, Halesworth IP19 8AY 

8.7 11 reviews
"I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing…"   Read all 11 reviews

First Choice Home Care (Halesworth) delivers industry-endorsed home care to elderly customers with a wide variety of needs throughout Norfolk and Suffolk. They carefully select and train their team to provide compassionate and personalised service to… Read more about First Choice Home Care (Halesworth)

  • Care Provided
  • Dementia
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First Choice Home Care Ltd Reviews in Suffolk (11)

9.0

First Choice Home Care Ltd has a Group Review Score of 9.0 (9.001) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.

Overall Experience
  • 6
  • 4
  • 0
  • 0
  • 1
Date Published
  • 11
  • 4
  • 4
  • 7
  • 4
Reviewer Connection to First Choice Home Care Ltd
  • 6
  • 2
  • 1
  • 1
  • 1
Review of

First Choice Home Care (Halesworth)

from J W (Wife of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end of
life fast track remit.
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  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from C J (Husband of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good and helpful.
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Review of

First Choice Home Care (Halesworth)

from R B (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite satisfactory.
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Review of

First Choice Home Care (Halesworth)

from H K (Client) assisted by family/friend published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning
& evening cream to be put on my feet. But hasn't been done.
Reply from Leonie Wakefield, Marketing and Business Development Manager at First Choice Home Care (Halesworth)

Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.

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Review of

First Choice Home Care (Halesworth)

from Eileen H (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

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  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from P R (Husband of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and support.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from P G (Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

First Choice Home Care (Halesworth)

from C L (Client) assisted by family/friend published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
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Review of

First Choice Home Care (Halesworth)

from Andrew N (Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private
carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.
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Review of

First Choice Home Care (Halesworth)

from T G (Daughter of Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable,
which can prove inconvenient, but in the grand scheme of things, this is only a minor point.
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Review of

First Choice Home Care (Halesworth)

from Tony M (Nephew of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A BIG thank you to all the lovely care staff from this agency. Everyone has been so helpful and supportive in providing in house care for my 90-year-old aunt. The standard of care, punctuality of visits and the patience of the carers has been excellent. Feedback to me on a regular basis was important
as I live a long way away from my aunt. From my experience with this agency, I cannot recommend them highly enough. Thank you all for your kindness and support.
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  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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