25 Market Place, Halesworth IP19 8AY
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Home Care Providers Owned by First Choice Home Care Ltd in Suffolk
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Review
Score(the average from all locations with a review score)
Review
Score(the average from all locations with a review score)
Home Care Providers Owned by First Choice Home Care Ltd
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First Choice Home Care Ltd Locations in Suffolk (1)
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First Choice Home Care Ltd Reviews in Suffolk (11)
7.7
First Choice Home Care Ltd has a Group Review Score of 7.7 (7.727) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.
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Review of First Choice Home Care (Halesworth) from C J (Husband of Client) published on 17 September 2025 Submitted via Postal Card•
Overall Experience
The carers are very good and helpful.
The carers are very good and helpful.
Review of First Choice Home Care (Halesworth) from J W (Wife of Client) published on 17 September 2025 Submitted via Postal Card•
Overall Experience
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end...
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end of life fast track remit.
Review of First Choice Home Care (Halesworth) from R B (Client / Service User) published on 12 September 2025 Submitted via Postal Card•
Overall Experience
Quite satisfactory.
Quite satisfactory.
Review of First Choice Home Care (Halesworth) from H K (Client / Service User) published on 26 August 2025 Submitted via Postal Card•
Overall Experience
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also...
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning & evening cream to be put on my feet. But hasn't been done.
↩Reply from Leonie Wakefield, Marketing and Business Development Manager at First Choice Home Care (Halesworth)
Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.
Review of First Choice Home Care (Halesworth) from Eileen H (Client / Service User) published on 10 January 2024 Submitted via Postal Card•
Overall Experience
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
↩Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
Review of First Choice Home Care (Halesworth) from P R (Husband of Client) published on 10 January 2024 Submitted via Postal Card•
Overall Experience
Happy with care and support.
Happy with care and support.
↩Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
Review of First Choice Home Care (Halesworth) from P G (Client / Service User) published on 21 December 2023 Submitted via Postal Card•
Overall Experience
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
↩Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.
Review of First Choice Home Care (Halesworth) from C L (Client / Service User) published on 10 June 2021 Submitted via Postal Card•
Overall Experience
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
Review of First Choice Home Care (Halesworth) from Andrew N (Client / Service User) published on 10 June 2021 Submitted via Postal Card•
Overall Experience
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a...
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.
Review of First Choice Home Care (Halesworth) from T G (Daughter of Client) published on 10 June 2021 Submitted via Postal Card•
Overall Experience
The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a...
The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable, which can prove inconvenient, but in the grand scheme of things, this is only a minor point.
Review of First Choice Home Care (Halesworth) from Tony M (Nephew of Client) published on 28 July 2020 Submitted via Website•
Overall Experience
A BIG thank you to all the lovely care staff from this agency. Everyone has been so helpful and supportive in providing in house care for my 90-year-old aunt. The standard of care, punctuality of visits and the patience of the carers has been excellent. Feedback to me on a regular basis was...
A BIG thank you to all the lovely care staff from this agency. Everyone has been so helpful and supportive in providing in house care for my 90-year-old aunt. The standard of care, punctuality of visits and the patience of the carers has been excellent. Feedback to me on a regular basis was important as I live a long way away from my aunt. From my experience with this agency, I cannot recommend them highly enough. Thank you all for your kindness and support.
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