First Choice Home Care (Halesworth)

25 Market Place, Halesworth IP19 8AY
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8.7 11 Reviews
  • First Choice Home Care (Halesworth), Halesworth
First Choice Home Care (Halesworth) delivers industry-endorsed home care to elderly customers with a wide variety of needs throughout Norfolk and Suffolk. They carefully select and train their team to provide compassionate and personalised service to every customer.
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Care Provided by First Choice Home Care (Halesworth)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Hannah Brock (Registered Manager)

First Choice Home Care (Halesworth) Reviews (11)

8.7

First Choice Home Care (Halesworth) has a Review Score of 8.7 (8.671) out of 10, based on 7 reviews in the last 2 years.
Over all time First Choice Home Care (Halesworth) has 11 reviews.

Overall Experience
  • 6
  • 4
  • 0
  • 0
  • 1
Date Published
  • 11
  • 4
  • 4
  • 7
  • 4
Reviewer Connection to First Choice Home Care (Halesworth)
  • 6
  • 2
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from J W (Wife of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end of
life fast track remit.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from C J (Husband of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good and helpful.
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  • Treated with Dignity
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Review from R B (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite satisfactory.
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  • Treated with Dignity
  • Value for Money
Review from H K (Client) assisted by family/friend published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning
& evening cream to be put on my feet. But hasn't been done.
Reply from Leonie Wakefield, Marketing and Business Development Manager at First Choice Home Care (Halesworth)

Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.

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Review from Eileen H (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

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  • Treated with Dignity
  • Value for Money
Review from P R (Husband of Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care and support.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P G (Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C L (Client) assisted by family/friend published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
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Review from Andrew N (Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private
carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.
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Review from T G (Daughter of Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable,
which can prove inconvenient, but in the grand scheme of things, this is only a minor point.
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Review from Tony M (Nephew of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A BIG thank you to all the lovely care staff from this agency. Everyone has been so helpful and supportive in providing in house care for my 90-year-old aunt. The standard of care, punctuality of visits and the patience of the carers has been excellent. Feedback to me on a regular basis was important
as I live a long way away from my aunt. From my experience with this agency, I cannot recommend them highly enough. Thank you all for your kindness and support.
  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.671)

Overview of Review Score

The Review Score of 8.7 (8.671) out of 10 for First Choice Home Care (Halesworth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.071 for First Choice Home Care (Halesworth) is calculated as follows: ( (18 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 42 Ratings = 4.071
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Choice Home Care (Halesworth) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Hannah

Hannah

Job Title: Registered Manager Joined: 2017

Hannah joined the Team 6 years ago as a Deputy Branch Manager and then progressed to a Branch Manager role, gaining her CQC qualification along the way, supported by First Choice Home Care at every step.


Her favourite part of the job is helping vulnerable people to stay in their homes for longer with physical, emotional and mental support from her extended team.


To relax outside of work, Hannah likes to keep fit at the gym and enjoys spending valuable time with her 2-year-old nephew.

Frequently Asked Questions about First Choice Home Care (Halesworth)

What Type of Services does First Choice Home Care (Halesworth) offer?

First Choice Home Care (Halesworth) offers Home Care.

How many Carers does First Choice Home Care (Halesworth) employ?

First Choice Home Care (Halesworth) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care (Halesworth) to verify any information. View our terms and conditions. First Choice Home Care (Halesworth) has an Enhanced Service - more info.