First Choice Home Care (Halesworth)
25 Market Place, Halesworth IP19 8AY
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Care Provided by First Choice Home Care (Halesworth)
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Group/Owner
- First Choice Home Care Ltd
- Private Owned
Person in charge
- Hannah Brock (Registered Manager)
First Choice Home Care (Halesworth) Reviews (11)
First Choice Home Care (Halesworth) has a Review Score of 7.7 (7.667) out of 10, based on 4 reviews in the last 2 years.
Over all time First Choice Home Care (Halesworth) has 11 reviews.
The carers are very good and helpful.
Very satisfactory initial service, but now requires two carers as my husband's health issues have worsened and now bedridden. Currently, First Choice cannot offer two carers. Therefore, we are searching for alternatives to assist. Seeking palliative nursing to replace care my husband needs ie; end of life fast track remit.
Quite satisfactory.
Very upset at the lateness of morning calls, as I have a night catheter. I rang before I got my breakfast, coming back at 12:30 - 1 PM for lunch. I am not hungry for a proper meal. Just having a sandwich is not good for my health. Have asked for tasks to include a reminder to take my meds and also morning & evening cream to be put on my feet. But hasn't been done.
Thank you for your feedback. We're very sorry to hear about the issues with the timing of your visits and the care tasks not being completed as requested. This is not the standard we strive for, and we understand how upsetting this must have been. Please contact our office so we can review your care plan and ensure your needs are met consistently moving forward.
I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
Happy with care and support.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.
I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.
Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.
First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.
After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable, which can prove inconvenient, but in the grand scheme of things, this is only a minor point.
A BIG thank you to all the lovely care staff from this agency. Everyone has been so helpful and supportive in providing in house care for my 90-year-old aunt. The standard of care, punctuality of visits and the patience of the carers has been excellent. Feedback to me on a regular basis was important as I live a long way away from my aunt. From my experience with this agency, I cannot recommend them highly enough. Thank you all for your kindness and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 November 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for First Choice Home Care (Halesworth).
Meet the Team (0)
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Frequently Asked Questions about First Choice Home Care (Halesworth)
How many Carers does First Choice Home Care (Halesworth) employ?
First Choice Home Care (Halesworth) employs 45 carers.
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