First Choice Home Care Ltd in Norfolk | 2 Home Care Providers

Review of
First Choice Home Care (Snetterton)
from J Y (Wife of Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Carers are courteous, kind and caring. They are very patient and well trained.

Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

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Review of
First Choice Home Care (Snetterton)
from Pamela W (Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

The carers are all equal and I would say if I was not happy. Well done to all, and may the future be just as bright.

Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

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Review of
First Choice Home Care (Snetterton)
from Norman L (Husband of Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Generally good. All staff polite and courteous.

Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

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Review of
First Choice Home Care (Snetterton)
from Linda L (Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I have found all the carers helpful and cheerful. They have treated me with dignity and respect at all times. I cannot praise them enough. They have put me at ease when I have experienced difficulties and been most helpful.

Reply from Helen Gosling, Area Manager at First Choice Home Care (Snetterton)

Thank you for your kind comments. I will share this with the team.

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Value for Money

Review of
First Choice Home Care (Norwich)
from L R (Client) published on 11 February 2025 Submitted via Postal Card • Report

Overall Experience

Good

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Review of
First Choice Home Care (Snetterton)
from S P (Son of Client) published on 15 November 2024 Submitted via Postal Card • Report

Overall Experience

Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.

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Review of
First Choice Home Care (Norwich)
from R O (Client) published on 27 June 2024 Submitted via Postal Card • Report

Overall Experience

Enjoy the carer visiting and playing together and I always win.

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Review of
First Choice Home Care (Norwich)
from S L (Client) published on 10 January 2024 Submitted via Postal Card • Report

Overall Experience

First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions

and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

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Review of
First Choice Home Care (Norwich)
from Maxine B (Client) published on 3 January 2024 Submitted via Postal Card • Report

Overall Experience

I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.

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Review of
First Choice Home Care (Snetterton)
from Jacqueline S (Daughter of Client) published on 17 May 2023 Submitted via Website • Report

Overall Experience

The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved

one.

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Review of
First Choice Home Care (Snetterton)
from Maureen F (Daughter of Client) published on 3 November 2021 Submitted via Website • Report

Overall Experience

Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly

as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.

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Review of
First Choice Home Care (Snetterton)
from J L (Client) published on 10 May 2021 Submitted via Postal Card • Report

Overall Experience

I have had my carers since the start of this year and each of them are always polite and cheerful, and informal a plus for me! I need personal care which they do very professionally without embarrassment, helping me to remember medication an important factor, prepare meals etc. They have become an important

part of my day.

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Review of
First Choice Home Care (Snetterton)
from Brian P (Husband of Client) published on 10 May 2021 Submitted via Website • Report

Overall Experience

My wife and I have been very independent people for most of our lives so when my wife became disabled it was hard to deal with. Social Services became involved and brought First Choice in. Latterly my wife became completely paralysed and her personal care is now entirely dealt with by the carers four

times each day, and First Choice also assign sitting times to give me a break from looking after my wife between visits.
The care we receive is outstanding for which we are extremely grateful.

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Review of
First Choice Home Care (Snetterton)
from Neil B (Son of Client) published on 18 April 2021 Submitted via Website • Report

Overall Experience

My mother has been receiving care in the form of twice-daily visits for the past couple of years and in the main, we have been more than satisfied with both the quality of care provided and the calibre of staff with whom we have had contact. As with all interactions, there are some individuals who exhibit

a more caring and empathetic nature than others but it would be true to state that mother has developed friendships with a number of her carers which has been of great benefit to her mental wellbeing since the passing of her husband (my father). There are occasionally issues with regard to the timing of the carers visits, meaning that mother is being put to bed somewhat earlier than she would choose to result in her being in bed for at least 12 hrs a night; this is difficult especially as we move into British Summer Time as it remains light outside. Notification of changes in visit timings would be appreciated.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your review. We really appreciate it. It's great to hear that both you and mum are happy with the care and support we provide. We are looking into the issue raised and hope to resolve it promptly and accurately. Thank you again.

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Review of
First Choice Home Care (Snetterton)
from Ernest C (Client) published on 17 April 2021 Submitted via Website • Report

Overall Experience

All the staff at First Choice Home Care (Snetterton) are wonderful. The office staff have communicated with us throughout the time we have had care, when I first started with them my package was set to start a week after my return home. However, First Choice Home Care (Snetterton) ensured that I did

not go without care for a single day and brought their start date early to match my discharge from a care home. They have looked after me for around three years but they also consider my family and go above and beyond their duties. When I spent time in hospital they made regular contact with my son ensuring everything was okay. They have observed my needs for all aspects of my care and discussed with us extra support when we needed it.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you for taking the time to share your feedback with us. We are pleased to hear that all staff at First Choice Home Care have gone the extra miles and ensure that you have been provided with the right level of support. It's wonderful that the support and services that we provide have made such a difference for you and your family.

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Review of
First Choice Home Care (Snetterton)
from Linda W (Daughter of Client) published on 17 April 2021 Submitted via Website • Report

Overall Experience

Mum is ninety-six now and very frail. She has deteriorated in the last six months but the care and consideration shown to her by her carers have been excellent. A couple of the carers are particularly good with her and go the full mile in making sure all is well. There have been a couple of occasions

when I have needed the carers to attend between scheduled visits for “an emergency“ which turned out to be minor but they have always been happy to help. She is treated with dignity and respect.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you very much for sharing your experience with us. We are very pleased to hear you and mum are happy with the care and support that we provide.

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Review of
First Choice Home Care (Snetterton)
from Paul T (Son of Client) published on 16 April 2021 Submitted via Website • Report

Overall Experience

First Choice Home Care provides care for my mother, who suffers from Alzheimer's. I am extremely pleased with the level of care that First Choice provides. All staff/carers are friendly, professional and go above and beyond to ensure my mother's care needs are met. All carers are positive, polite, respectful

and patient when engaging with my mother and their understanding of her condition is very good. First Choice has been extremely supportive, adaptable and flexible and always work to suit my mother's needs and with her best interests at heart. First Choice always works to ensure the care and service they provide is beneficial to my mother, and their approach to her care is very positive. Overall, all members of staff and carers at First Choice are friendly, professional, approachable, supportive and are always looking to provide the very best level of service possible. I am very pleased and grateful for the work that First Choice do and the level of care and support they provide.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your kind words. We’re so happy to hear that mum and yourself are happy with the care services that we provide. Thank you again!

Staff
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Review of
First Choice Home Care (Snetterton)
from Hilary C (Client) published on 13 April 2021 Submitted via Website • Report

Overall Experience

I have used First Choice Home Care (Snetterton) since 2014. I’m very pleased with the professional care that they have given me over the years. They make sure they listen to me about what my needs are and relay them to the carers that come to my home.

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Review of
First Choice Home Care (Norwich)
from Marcelle B (Client) published on 5 April 2021 Submitted via Website • Report

Overall Experience

The best care/support agency I have ever had. Wonderful staff and management who went the extra mile daily. I cannot praise them enough. My life became 100% better. I would recommend First Choice Norwich to anyone needing support and care.

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Review of
First Choice Home Care (Norwich)
from Emma L (Client) published on 1 December 2020 Submitted via Website • Report

Overall Experience

Everything you could ask for and more. After an awful care company, it was such a relief when I found a good one. Mental and physical problems but nothing was too much trouble, brilliant care and attention and they always make me smile on my bad days. Lovely caring staff and recommend to anybody.

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Home Care Providers Owned by First Choice Home Care Ltd in Norfolk

First Choice Home Care Ltd Locations in Norfolk (2)

First Choice Home Care Ltd Reviews in Norfolk (20)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Norwich)

First Choice Home Care (Snetterton)

First Choice Home Care (Norwich)

First Choice Home Care (Norwich)

First Choice Home Care (Norwich)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Snetterton)

First Choice Home Care (Norwich)

First Choice Home Care (Norwich)

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