Helping Hands Home Care (Nantwich)

56 Hospital Street, Nantwich CW5 5RP
Review Us
9.1 6 Reviews
  • Helping Hands Home Care (Nantwich), Nantwich
Helping Hands is one of the UK's leading home care providers, so the team knows exactly what it takes to provide high-quality care that supports your comfort and independence at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands have a wealth of experience in supporting individuals with conditions such as dementia, mental health and cerebral palsy.

Whether you need visits from as little as 30 minutes per week to support you with the little things at home, or constant reassurance with full-time live-in care, your local team will work closely with you to establish the right level of care for you.

Their CQC registered office, Helping Hands West Manchester, provides all personal care.

Call the friendly customer care specialists today to find out more about the care options available to you.
Show Helping Hands Home Care (Nantwich) on the Map

Care Provided by Helping Hands Home Care (Nantwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.20
  • Weekly Live-in Care Fees: from £1825

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Nantwich) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Nantwich) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Nantwich) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Melanie Short (Branch Care Manager)

Helping Hands Home Care (Nantwich) Reviews (6)

9.1

Helping Hands Home Care (Nantwich) has a Review Score of 9.1 (9.133) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Home Care (Nantwich) has 6 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 0
Date Published
  • 6
  • 2
  • 5
  • 5
  • 1
Reviewer Connection to Helping Hands Home Care (Nantwich)
  • 3
  • 2
  • 1
Total of 6, showing 1-6
Review from E S (Daughter of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Helping Hands in August 2025 to help my mum who has dementia live independently at home. The carers have been lovely and mum really enjoys their company and the little errands that they help her with. Recently mum has had a number of GP appointments to attend and the management have
been fantastic in ensuring that there is always a carer available to accompany mum to the appointment, even at short notice. Thank you for your help and support - it makes such a difference when I have my own young family to look after and a full time job - I know that mum has some company and help with jobs at the times I can't be there with her.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Nantwich)Good morning,
Thank you for taking the time to share your experience, we really do appreciate it.
We are delighted to hear that our carers have been a great support to your mum and that she enjoys their company and the help with errands.
It's wonderful to know that the team has been able to assist with GP appointments, even at short notice, and that this has made things easier for you while balancing family and work.
Your kind words mean so much to us, and we'll make sure they are shared with the carers and management team.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Darren W (Son of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands (Nantwich) have over many years provided exceptional care and support to my mum.


Throughout there has been one constant member of staff.


She has consistently gone above and beyond always ensuring my mum has the very best care. She has also supported me many times too providing updates

outside of the normal hours of care. I cannot therefore thank her enough for her professionalism, dedication, and care to the job she has demonstrated. She is an asset to your business, always there to reassure all they are in the best of hands. A deep gratitude will always remain from both my mum and I for the support this carer and Helping Hands has given.


Thank you Helping Hands you did a brilliant job! I wish you continued success in providing a high quality service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stan B (Client) assisted by family/friend published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good. Pleased to have this service. Staff are friendly and efficient and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet S (Client) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hand's have been my life saver over the past 2 years due to medical problems and accidents. I cannot endorse this company enough. Totally professional and reliable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian W (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have marked management as poor because I have experienced carers being late on many occasions after not been allowed time to travel from one appointment to the next. Surely, carers can be tabled to close areas. Also out time agreed was for 9am and 7:30pm, but the early time has been anything from
8:45 - 9:30am and night time 7:15 - 8pm.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia P (Daughter of Client) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers visiting my Mum have been polite and professional. She has enjoyed their company. They have arrived at the time they said they would and most of the time, the same carers attended. I would recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.133)

Overview of Review Score

The Review Score of 9.1 (9.133) out of 10 for Helping Hands Home Care (Nantwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Helping Hands Home Care (Nantwich) is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 30 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Nantwich) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Melanie

Melanie Short

Job Title: Branch Care Manager

I have been in home care for over thirty years and have been a Manager for five years.


I have been with Helping Hands for around five months, and I am really enjoying my new role. I am surrounded by some amazing people, and every day is different.


My family are really important to me, and I love spending my spare time with my little granddaughter.

Frequently Asked Questions about Helping Hands Home Care (Nantwich)

What Type of Services does Helping Hands Home Care (Nantwich) offer?

Helping Hands Home Care (Nantwich) offers Home Care.

How many Carers does Helping Hands Home Care (Nantwich) employ?

Helping Hands Home Care (Nantwich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Nantwich) to verify any information. View our terms and conditions. Helping Hands Home Care (Nantwich) has an Enhanced Service - more info.