Helping Hands Home Care (Nantwich)

56 Hospital Street, Nantwich CW5 5RP
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8.8 5 Reviews
  • Helping Hands Home Care (Nantwich), Nantwich
Helping Hands is one of the UK's leading home care providers, so the team knows exactly what it takes to provide high-quality care that supports your comfort and independence at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands have a wealth of experience in supporting individuals with conditions such as dementia, mental health and cerebral palsy.

Whether you need visits from as little as 30 minutes per week to support you with the little things at home, or constant reassurance with full-time live-in care, your local team will work closely with you to establish the right level of care for you.

Their CQC registered office, Helping Hands West Manchester, provides all personal care.

Call the friendly customer care specialists today to find out more about the care options available to you.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Nantwich) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Melanie Short (Branch Care Manager)

Helping Hands Home Care (Nantwich) Reviews (5)

8.8

Helping Hands Home Care (Nantwich) has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Nantwich) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
4
4
4
1

Review from Darren W (Son of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands (Nantwich) have over many years provided exceptional care and support to my mum.


Throughout there has been one constant member of staff.


She has consistently gone above and beyond always ensuring my mum has the very best care. She has also supported me many times too providing updates

outside of the normal hours of care. I cannot therefore thank her enough for her professionalism, dedication, and care to the job she has demonstrated. She is an asset to your business, always there to reassure all they are in the best of hands. A deep gratitude will always remain from both my mum and I for the support this carer and Helping Hands has given.


Thank you Helping Hands you did a brilliant job! I wish you continued success in providing a high quality service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stan B (Client) assisted by family/friend published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good. Pleased to have this service. Staff are friendly and efficient and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet S (Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hand's have been my life saver over the past 2 years due to medical problems and accidents. I cannot endorse this company enough. Totally professional and reliable.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian W (Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have marked management as poor because I have experienced carers being late on many occasions after not been allowed time to travel from one appointment to the next. Surely, carers can be tabled to close areas. Also out time agreed was for 9am and 7:30pm, but the early time has been anything from
8:45 - 9:30am and night time 7:15 - 8pm.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia P (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers visiting my Mum have been polite and professional. She has enjoyed their company. They have arrived at the time they said they would and most of the time, the same carers attended. I would recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Helping Hands Home Care (Nantwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Helping Hands Home Care (Nantwich) is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Nantwich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Melanie

Melanie Short

Job Title: Branch Care Manager

I have been in home care for over thirty years and have been a Manager for five years.


I have been with Helping Hands for around five months, and I am really enjoying my new role. I am surrounded by some amazing people, and every day is different.


My family are really important to me, and I love spending my spare time with my little granddaughter.

Frequently Asked Questions about Helping Hands Home Care (Nantwich)

What Type of Services does Helping Hands Home Care (Nantwich) offer?

Helping Hands Home Care (Nantwich) offers Home Care.

How many Carers does Helping Hands Home Care (Nantwich) employ?

Helping Hands Home Care (Nantwich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Nantwich) to verify any information. View our terms and conditions. Helping Hands Home Care (Nantwich) has an Enhanced Service - more info.