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Royal Care Ashford

Suite 32 Williamson House, Ashford, Kent TN23 6LW
Royal Care Ashford Logo
Royal Care Ashford logo
Royal Care Ashford, Ashford
Royal Care Ashford, Ashford
Royal Care Ashford, Ashford

Royal Care Ashford provides reliable and compassionate home care to adults who wish to stay living at home in and around Ashford and Medway, Kent.

The team build care plans to tailor to each client's individual needs. Whether you would like short regular visits, a couple of longer visits a week or round the clock support, Royal Care can support people with a range of health needs and preferences about their care.

Care Provided by Royal Care Ashford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28 - £28
  • Weekly Live-in Care Fees: £1,800 - £2,000

All fees are variable dependent on the length and type of service required

The price(s) shown are provided by the agency. Contact Royal Care Ashford for full pricing details and T&Cs.

Contact Royal Care Ashford to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Lucy Forrester (Operational Manager)

Royal Care Ashford Reviews (17)

9.3

Royal Care Ashford has a Review Score of 9.3 (9.313) out of 10, based on 6 reviews in the last 2 years. Over all time Royal Care Ashford has 17 reviews.

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Showing 17 reviews matching selected criteria
Review from Jacqueline B (Wife of Client) published on 10 July 2025 Submitted via Postal Card
Overall Experience

Fantastic service by carers. Carers are very friendly. Very grateful for choosing Royal Care as a care company. Always very helpful and pleasant. The carers make my life a lot more easier. Should continue to do the brilliant work that they do in supportive my husband and me.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your lovely feedback. We're truly grateful for your kind words and are delighted to hear that our carers have made a positive difference in your lives. It's our absolute pleasure to support both you and your husband, and your appreciation means a great deal to the entire team....  

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Review from Mathew Y (Husband of Client) published on 27 June 2025 Submitted via Postal Card
Overall Experience

The care standard is very good. Been more than two half years with company. The carers are the best, The quality of care is very good. The staff are very friendly. The carers are trustworthy. Very happy with the service. Attention to detail and looking after the client's needs. Very satisfied client.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your kind words and continued trust over the past two and a half years. We're truly grateful for your loyalty and are so pleased to hear that our carers have made such a positive impact. Providing high-quality, compassionate, and attentive care is at the heart of what we do,...  

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Review from Trevor F (Husband of Client) published on 24 June 2025 Submitted via Postal Card
Overall Experience

The carer service is excellent. The care is exceptional. My wife is treated with alot of care and respect. The communication is fantastic. The carers are very friendly and polite. Every day is great. My wife and me are really satisfied with the brilliant service.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you and your wife are happy with the care and support provided. It's great to know our carers are making a positive difference with their friendliness, respect, and communication. Your satisfaction means a lot to us, and we remain committed to providing the highest standard of care every day.

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Review from William M (Client / Service User) published on 24 June 2025 Submitted via Postal Card
Overall Experience

All your staff enter my home with a warm greeting and a smile. Before they leave they ask if there is anything else they can do. They are kind, courteous and respectful and do their job with professionalism.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your kind words. We're delighted to hear that our staff consistently provide a warm, respectful, and professional service. It means a lot to know their efforts are making a positive difference. We truly appreciate your feedback and ongoing support.

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Review from David V (Husband of Client) published on 24 June 2025 Submitted via Postal Card
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The care level is a very exceptional standard. The carer are very friendly and cater all the needs, go above and beyond. Geniune care for care for client. Would highly recommend Royal Care.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your kind words and recommendation. We're delighted to hear that you're happy with the level of care provided. Our team is passionate about delivering exceptional, person-centred support and always strives to go above and beyond.

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Review from Christine D (Wife of Client) published on 10 June 2025 Submitted via Website
Overall Experience
Carers have been friendly and reassuring. Always willing to help with anything we cannot manage to do ourselves.

They arrive as per the schedule we are sent weekly. One thing that we suggest is that maybe the carers photograph could be added to the schedule.

Reply from Lucy Forrester, Operations Manager at Royal Care Ashford

Thank you so much for your kind feedback! We're delighted to hear that our carers have been friendly, reassuring, and supportive during their visits. It's wonderful to know they're making a positive difference for you.We also really appreciate your thoughtful suggestion about including carers'...  

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Review from Jason W (Nephew of Client) published on 2 May 2024 Submitted via Website
Overall Experience

The assistance we received from the manager when we initially called was excellent and really helped us out of a challenging situation in setting up care for my Uncle. The manager went out of her way to help us and we received instant support that very day. We eventually only had carers going in for a very short period and had it had a chance to bed-in I am sure the review would be equally good.

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Review from A D (Daughter-in-law of Client) published on 4 April 2024 Submitted via Website
Overall Experience

Very pleased with the lovely carers who are so kind and professional with our mother’s end-of-life care. Cheerful, polite and work well with each other to make a difficult situation better. A big thank you for all your care!

Reply from Jennifer Everest, Branch Manager at Royal Care Ashford

Royal Care were honoured to care for your wonderful mother-in-law. Thank you for your feedback.

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Review from Laura C (Client / Service User) published on 7 November 2023 Submitted via Postal Card
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All the care has been outstanding. They are very helpful and polite.

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Review from Hilary W (Daughter of Client) published on 6 March 2023 Submitted via Postal Card
Overall Experience
Having been with Royal Care since October 2022, I have nothing but the highest praise and kindness they have shown my mum.

It has been a difficult few months for both myself and my mum, without them I would not have coped. Thank you all so much.

Reply from Bernadine Spinner, Registered Manager at Royal Care Ashford

Thank you so much for your review. Hope you are all well!

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Review from Catherine R (Daughter of Client) published on 19 July 2022 Submitted via Website
Overall Experience

All the carers were very gentle and kind to my dad and sensitive to his needs. It was always possible to get in touch with someone if there were questions or things that needed sorting out, and they went above and beyond to get things to work. It was such a hard time and so good to feel we weren't going through it alone.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

Thank you so much.

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Review from P E (Son of Client) published on 6 December 2021 Submitted via Postal Card
Overall Experience

The care team has done an excellent job caring and supporting my mother. I do not know how we would have coped without them. I know my mother looks forward to their visits and I would recommend their services.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

Thank you for the review. The carers look forwards to their visits with your mum.

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Review from Muriel G (Wife of Client) published on 6 December 2021 Submitted via Postal Card
Overall Experience

All carers are very friendly, caring and knowledgeable, and efficient. They have been invaluable to me because I could not be able to manage my husband's care on my own.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

Thank you for your review. We are here to help and it is a pleasure to do so.

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Review from Ann L (Daughter of Client) published on 6 December 2021 Submitted via Website
Overall Experience

All the ladies were extremely friendly and looked after mum with extreme dignity. Nothing was too much trouble. Amazing care and support at all times. Thank you for everything you did for us as a family as we couldn't of done it without you all.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

You are very welcome. It was a pleasure to have met her.

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Review from K D (Daughter of Client) published on 26 October 2021 Submitted via Website
Overall Experience
Outstanding service, we have had the pleasure of meeting every carer within Ashford Royal Care and everyone has been extremely friendly and helpful towards both my father and mother.

Would highly recommend.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

Thank you for your review. It is a pleasure to be part of their care.

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Review from Roy S (Client / Service User) published on 25 October 2021 Submitted via Postal Card
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Outstanding care would recommend this service 100%. All the ladies are so lovely and all the care is amazing.

Reply from sreelatha vijayan, registered manager at Royal Care Ashford

The carers look forward to visiting their clients. It is a pleasure to be part of his care. Thank you for your review.

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Review from Kathleen B (Wife of Client) published on 15 May 2021 Submitted via Postal Card
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Very pleased with the service. All the girls are friendly and compassionate. Nothing is too much trouble for them. They are very efficient and are dedicated to caring for my husband. I love the fact that you don't get lots of different people coming and going, you get a regular flow of carers that you can get to know which is great for my husband to see the same lot of faces.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 July 2022
Overall Requires improvement
  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Royal Care Ashford.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Royal Care Ashford.

Meet the Team (3)

Sreelatha Vijayan Job Title: Director Joined: 2011
Sreelatha Vijayan

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.

Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.

Lucy Forrester Job Title: Operations Manager/Nominated Individual Joined: 2023
Lucy Forrester
Hi I am Lucy
I oversee all the branches and ensure the compliance and quality of care that is being delivered.

I am involved in growing the business and organising new branch openings.

Aravind Jain Suja Job Title: Field Care Supervisor Joined: 2022
Aravind Jain Suja
Hey
I am AJ.
You may have met me during your assessment.

I am office based but I also work in the community conducting spot checks and supervisions with the staff.

Frequently Asked Questions about Royal Care Ashford

How many Carers does Royal Care Ashford employ?

Royal Care Ashford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Ashford to verify any information. View our terms and conditions. Royal Care Ashford has an Enhanced Service - more info.