Royal Care Ashford

Suite 32 Williamson House, Ashford TN23 6LW
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9.5 17 Reviews
  • Royal Care Ashford, Ashford
Royal Care Ashford provides reliable and compassionate home care to adults who wish to stay living at home in and around Ashford and Medway, Kent.

The team build care plans to tailor to each client's individual needs. Whether you would like short regular visits, a couple of longer visits a week or round the clock support, Royal Care can support people with a range of health needs and preferences about their care.
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Care Provided by Royal Care Ashford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26
  • Weekly Live-in Care Fees: £1800 – £2000

All fees are variable dependent on the length and type of service required

These prices are only a guideline, please contact Royal Care Ashford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Lucy Forrester (Operational Manager)

Royal Care Ashford Reviews (17)

9.5

Royal Care Ashford has a Review Score of 9.5 (9.510) out of 10, based on 8 reviews in the last 2 years.
Over all time Royal Care Ashford has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Royal Care Ashford
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Total of 17, showing 1-17
Review from Jacqueline B (Wife of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service by carers. Carers are very friendly. Very grateful for choosing Royal Care as a care company. Always very helpful and pleasant. The carers make my life a lot more easier. Should continue to do the brilliant work that they do in supportive my husband and me.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your lovely feedback. We're truly grateful for your kind words and are delighted to hear that our carers have made a positive difference in your lives. It's our absolute pleasure…read more
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Review from Mathew Y (Husband of Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care standard is very good. Been more than two half years with company. The carers are the best, The quality of care is very good. The staff are very friendly. The carers are trustworthy. Very happy with the service. Attention to detail and looking after the client's needs. Very satisfied client.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your kind words and continued trust over the past two and a half years. We're truly grateful for your loyalty and are so pleased to hear that our carers have made such a positive…read more
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Review from Trevor F (Husband of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer service is excellent. The care is exceptional. My wife is treated with alot of care and respect. The communication is fantastic. The carers are very friendly and polite. Every day is great. My wife and me are really satisfied with the brilliant service.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you and your wife are happy with the care and support provided. It's great to know our carers are making a…read more
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Review from William M (Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All your staff enter my home with a warm greeting and a smile. Before they leave they ask if there is anything else they can do. They are kind, courteous and respectful and do their job with professionalism.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your kind words. We're delighted to hear that our staff consistently provide a warm, respectful, and professional service. It means a lot to know their efforts are making a…read more
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Review from David V (Husband of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care level is a very exceptional standard. The carer are very friendly and cater all the needs, go above and beyond. Geniune care for care for client. Would highly recommend Royal Care.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your kind words and recommendation. We're delighted to hear that you're happy with the level of care provided. Our team is passionate about delivering exceptional, person-centred…read more
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Review from Christine D (Wife of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Carers have been friendly and reassuring. Always willing to help with anything we cannot manage to do ourselves.
They arrive as per the schedule we are sent weekly. One thing that we suggest is that maybe the carers photograph could be added to the schedule.
Reply from Lucy Forrester, Operations Manager at Royal Care Ashford
Thank you so much for your kind feedback! We're delighted to hear that our carers have been friendly, reassuring, and supportive during their visits. It's wonderful to know they're making a positive…read more
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Review from Jason W (Nephew of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The assistance we received from the manager when we initially called was excellent and really helped us out of a challenging situation in setting up care for my Uncle. The manager went out of her way to help us and we received instant support that very day. We eventually only had carers going in for
a very short period and had it had a chance to bed-in I am sure the review would be equally good.
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Review from A D (Daughter-in-law of Client) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the lovely carers who are so kind and professional with our mother’s end-of-life care. Cheerful, polite and work well with each other to make a difficult situation better. A big thank you for all your care!
Reply from Jennifer Everest, Branch Manager at Royal Care Ashford
Royal Care were honoured to care for your wonderful mother-in-law. Thank you for your feedback.
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Review from Laura C (Client) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care has been outstanding. They are very helpful and polite.
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Review from Hilary W (Daughter of Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been with Royal Care since October 2022, I have nothing but the highest praise and kindness they have shown my mum.
It has been a difficult few months for both myself and my mum, without them I would not have coped. Thank you all so much.
Reply from Bernadine Spinner, Registered Manager at Royal Care Ashford
Thank you so much for your review. Hope you are all well!
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Review from Catherine R (Daughter of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were very gentle and kind to my dad and sensitive to his needs. It was always possible to get in touch with someone if there were questions or things that needed sorting out, and they went above and beyond to get things to work. It was such a hard time and so good to feel we weren't going
through it alone.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
Thank you so much.
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Review from P E (Son of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team has done an excellent job caring and supporting my mother. I do not know how we would have coped without them. I know my mother looks forward to their visits and I would recommend their services.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
Thank you for the review. The carers look forwards to their visits with your mum.
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Review from Muriel G (Wife of Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers are very friendly, caring and knowledgeable, and efficient. They have been invaluable to me because I could not be able to manage my husband's care on my own.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
Thank you for your review. We are here to help and it is a pleasure to do so.
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Review from Ann L (Daughter of Client) published on 6 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the ladies were extremely friendly and looked after mum with extreme dignity. Nothing was too much trouble. Amazing care and support at all times. Thank you for everything you did for us as a family as we couldn't of done it without you all.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
You are very welcome. It was a pleasure to have met her.
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Review from K D (Daughter of Client) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding service, we have had the pleasure of meeting every carer within Ashford Royal Care and everyone has been extremely friendly and helpful towards both my father and mother.
Would highly recommend.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
Thank you for your review. It is a pleasure to be part of their care.
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Review from Roy S (Client) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care would recommend this service 100%. All the ladies are so lovely and all the care is amazing.
Reply from sreelatha vijayan, registered manager at Royal Care Ashford
The carers look forward to visiting their clients. It is a pleasure to be part of his care. Thank you for your review.
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Review from Kathleen B (Wife of Client) published on 15 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service. All the girls are friendly and compassionate. Nothing is too much trouble for them. They are very efficient and are dedicated to caring for my husband. I love the fact that you don't get lots of different people coming and going, you get a regular flow of carers that you
can get to know which is great for my husband to see the same lot of faces.
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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Royal Care Ashford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Royal Care Ashford is calculated as follows: ( (35 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Ashford is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Sreelatha

Sreelatha Vijayan

Job Title: Director Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.

Lucy

Lucy Forrester

Job Title: Operations Manager/Nominated Individual Joined: 2023

Hi I am Lucy
I oversee all the branches and ensure the compliance and quality of care that is being delivered.
I am involved in growing the business and organising new branch openings.

Aravind Jain

Aravind Jain Suja

Job Title: Field Care Supervisor Joined: 2022

Hey
I am AJ.
You may have met me during your assessment.
I am office based but I also work in the community conducting spot checks and supervisions with the staff.

Frequently Asked Questions about Royal Care Ashford

What Type of Services does Royal Care Ashford offer?

Royal Care Ashford offers Home Care.

How many Carers does Royal Care Ashford employ?

Royal Care Ashford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Ashford to verify any information. View our terms and conditions. Royal Care Ashford has an Enhanced Service - more info.