Care Provided by Kelly Healthcare Services Ltd
Types of Home Care
- Visiting Care
Duration of Care
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Washing & Dressing
- Medication Assistance (Oral)
Specialist Care Conditions
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
Funding & Fees
Prices
Contact Kelly Healthcare Services Ltd to get a personalised quote
Depending on the services required
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Kelly Healthcare Services Ltd
- Private Owned
Person in charge
- Isaac Esheyigba (Service Manager)
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Kelly Healthcare Services Ltd Reviews (3)
Over all time Kelly Healthcare Services Ltd has 3 reviews.
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Overall Experience
Date Published
Reviewer Connection to Kelly Healthcare Services Ltd
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Review from M C (Daughter of Client) published on 14 January 2022 Date of experience: September 2021•Submitted via Website•
Overall Experience
Dreadful care provider. Badly managed with poor training. The girls that visited my mom had poor training, which led to my mom being given paracetamol like candy with no registering of dates or times given. An overdose could have very nearly have happened. On one occasion one of the carers was...
Dreadful care provider. Badly managed with poor training. The girls that visited my mom had poor training, which led to my mom being given paracetamol like candy with no registering of dates or times given. An overdose could have very nearly have happened. On one occasion one of the carers was extremely rude and argumentative and walked out of the house leaving my mom laid out on her bed half-dressed. I had to report them to the CQC. A couple of the girls were trying to do their best but my advice to them is to find a company that had better leadership and organisation. All the carers were bussed over in one car as well so if the driver had a problem it means the whole care team were held up. A bored-looking driver sat outside the house leaving the engine running every time they came. I would not touch this care company with a barge pole!
↩Reply from Isaac Esheyigba, Manager at Kelly Healthcare Services Ltd
Thank you for your feedback and the information outlined in the review. I can confirm a full investigation with CQC and the borough council was carried out as you are aware. All our staff are trained to the highest standard. All clients have all medication recorded. We are sorry you felt this way as person-centred care is always our number one priority.
Review from Diane M (Daughter of Client) published on 28 October 2021 Date of experience: September 2021•Submitted via Postal Review Card•
Overall Experience
We are very happy with the service provided but feel a full assessment and written plan would have been beneficial for the benefit of the client and carers, at the early stages.
We are very happy with the service provided but feel a full assessment and written plan would have been beneficial for the benefit of the client and carers, at the early stages.
Review from J W (Client / Service User) published on 22 August 2021 Date of experience: July 2021•Submitted via Postal Review Card•
Overall Experience
The carers are very nice and polite, plus respectful.
The carers are very nice and polite, plus respectful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 August 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Kelly Healthcare Services Ltd.
Accreditations
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Frequently Asked Questions about Kelly Healthcare Services Ltd
How many Carers does Kelly Healthcare Services Ltd employ?
Kelly Healthcare Services Ltd employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kelly Healthcare Services Ltd to verify any information. View our terms and conditions. Kelly Healthcare Services Ltd has a Basic Service -what a Basic Service includes.