Elite Care and Comfort Ltd

Delfryn House, Unit 10 Kendray Business Centre, Thornton Road, Barnsley S70 3NA
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9.8 39 Reviews
  • Elite Care and Comfort Ltd, Barnsley
Elite Care and Comfort Limited is a family-run business committed to improving the quality of Service Users’ lives through the delivery of high-quality compassionate person-centered care services that ensure comfort, dignity, and respect for all its diverse clients and their families.

Their key objective is to ensure that the independence, privacy and dignity of each person that they care for is maximised to the full, through the provision of a comprehensive range of high-quality care and welfare services, each delivered to meet specific individual needs.

All staff are regularly trained to create a famous and reputable brand in Yorkshire, which respects their Service User’s right to make informed choices, when tailoring bespoke flexible care packages, based on risk assessments.

Elite Care and Comfort's policies and operations are also regularly reviewed to ensure individual needs are respected in matters of religion, culture, race/origin for both Service Users and Staff. As a Service Provider, they are registered and regulated by the Care Quality Commission (CQC), the independent regulator of Health and Social Care in England.

Their aim is to provide high-quality care services to their service users to improve their well being and enable them to remain independent at home.

Objectives

To deliver safe and effective care.
To provide quality care services.
To ensure the needs of their service users are met.
To ensure the values of their service users are respected.
To ensure the views of their service users are listened to.
Respect their Clients and Staff.
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Care Provided by Elite Care and Comfort Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £35

Quotes for care fees can be confirmed upon request.

These prices are only a guideline, please contact Elite Care and Comfort Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Ingrid Madzikanda (Manager)

Elite Care and Comfort Ltd Reviews (39)

9.8

Elite Care and Comfort Ltd has a Review Score of 9.8 (9.805) out of 10, based on 20 reviews in the last 2 years.
Over all time Elite Care and Comfort Ltd has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elite Care and Comfort Ltd
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Total of 39, showing 21-39
Review from S J (Daughter of Client) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend. The staff was very respectful and caring towards my mum. Even took the time to make her look pretty and put her makeup on. On the morning my mum passed away, I walked in to find a member of staff holding my mum's hand. That meant so much to me.
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Review from Z C (Daughter of Client) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are friendly and kind and they do everything very well. They are not lazy, do things very neatly and will chat with the client and share stories. They are very patient and we are happy with their service.
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Review from J W (Wife of Client) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support was excellent. If I needed extra help with my husband, I just rang the manager and within five to ten minutes the team were here to help. I would just like to say a big thank you for all the care and support you all gave to my husband and myself. Thank you.
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Review from B H (Daughter of Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has two carers four times daily. The care she receives is excellent. Each and every one that attends offers the same care and attention to Mum's needs. Nothing is too much trouble. All the carers are friendly, caring and compassionate. I would not hesitate in recommending this company, they truly
are 'elite'. We could not manage without them.
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Review from Mary M (Wife of Client) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are highly delighted with this service. All carers treat both of us with the utmost respect and dignity and are always there to help with anything.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd
Thank you so much for taking the time to write a review and for your lovely comments. We hope to continue being there to help you.
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Review from Russell W (Father of Client) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I were very highly satisfied with your staff who took care of our son throughout his illness. Our son also commented on their care, and friendliness towards him. Our son passed away at 12.35 pm on Sunday 2nd October 2022.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd
Thank you very much for taking the time to write a review and for your lovely comments. Our deepest condolences to you and wish all the best for you and your family. All the best.
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Review from Linda R (Daughter of Client) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a brilliant company! I had to try and source some temporary care for my elderly mum for when I went away for a week. The manager came out to meet Mum and I to discuss her needs, dates etc and do the appropriate assessments. The ladies came every day as promised and checked on Mum, kept her company
and attended to anything she needed doing. Mum felt safe and I could rest better knowing she had someone to check on her every day. Would highly recommend. Thank you Elite Care, we will hopefully be using you again in the future.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd
Thank you so much for taking the time to write a review and for your lovely comments. It's important to us that you and your family feel at ease with our team and we hope you do get in touch when next…read more
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Review from Karen B (Daughter of Client) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Elite Care enough. We have 3 regular girls that come to care for my mum and they are always on time, always happy and polite. They chat to my mum and take an interest. Can't thank them enough.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd
It is our pleasure to be able to be a part of your mum's day. Thank you for taking the time to leave us a lovely review.
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Review from G D (Niece of Client) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support our uncle, 9 years, received from your team was outstanding. The way Uncle's ladies (which he called them) greeted him put a smile on his face. Care was excellent with no negativity. This enables him to stay in his own home. We have no problem in saying 10/10 and recommend the Elite
Care team every time.
Reply from Faith Madzikanda, Marketing Manager at Elite Care and Comfort Ltd
Thank you very much for taking the time to write a review and for your lovely comments. We'll be sure to pass this along to the team.
All the best.
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Review from Pamela M (Wife of Client) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The teams that came out were brilliant in communication and care.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you; we greatly appreciate your feedback and will pass it on to the team.
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Review from Angela M (Partner of Client) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is far the best in the area, excellent care is given. My partner was really comfortable with all the staff, liked a laugh and a joke, nothing too much trouble, they went above and beyond. He sadly passed away, but they were by my side, offering help and support. I want to say a big thank
you to them all.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
It was an honour to care for your partner, we wish you all the best and send our deepest condolences to you. We are delighted you are happy with the care provided, and your partner and yourself will…read more
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Review from Toni J (Client) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow, I’m absolutely blown away by the wonderful staff and the service you provide. Nothing is too much trouble. After a bad experience with another company, I was extremely nervous but all the stress of the last couple of months has just melted away. You have one incredible team. You should be very
proud of them. They are superstars and I can’t thank them enough for making me feel comfortable in my own home. Many, many thanks.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you for your lovely review, here at Elite Care we value our clients' feedback and we are so happy that you now feel you are receiving the care that is right for you. Many thanks and best wishes.…read more
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Review from K G (Daughter of Client) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank you for all your care and support for our mum. You are the most caring company we have ever known. You made her smile, you couldn't do enough for us and we thank you. May my mum's singing be with you. Thank you for a brilliant service.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you for your wonderful review, our care team are so appreciative of your feedback as it really does brighten their spirit, we wish you and your family all the best.
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Review from Shona N (Daughter of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only started with your carers last Wednesday morning. I couldn't ask for a good set of a wonderful, beautiful and very good team. It was her birthday Saturday 2nd October, and I want to thank you for sending my mum a card and chocolates. What a brilliant team you have, and thanks again from
us all!
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you for your lovely words. We can't thank you enough for taking the time out to give the team fantastic feedback. I will be sure to share this with the team; they will be delighted to hear.
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Review from R S (Wife of Client) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A high standard of care from a dedicated team is really appreciated, making a difference to both of us. Always a cheerful greeting and professional care throughout the visits, which makes for a good experience of home care.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
This is amazing feedback; we are grateful for you to take your time to praise our care staff. This will be shared with our team with great delight.
Kind Regards.
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Review from Brian M (Client) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care I receive; they are all friendly staff - you can have a laugh with them, but they are very professional at all times, nothing is too much trouble, they keep things clean and tidy. This is by far the best care company I have had, being of 66-years of age. Staff are of various
ages and understand my needs.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you very much; we appreciate your feedback, and we are so pleased you are happy with our service; our carers will be extremely happy with this review, and this will be fed back with great…read more
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Review from Craig S (Grandson of Client) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that visit my grandma really put my mind at peace. They have been so kind to her; she looks forward to seeing them every day. They really have taken into consideration what my grandma needs, and even have a dance with her to cheer her up as she loves it, which really has made my grandmas
days memorable. Thank you so much! Also, any questions asked, always answered quickly.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you; we really appreciate your feedback, and we are delighted you are happy with our service. We will pass this message on to our care staff; I'm sure they will be very happy with your feedback!
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Review from Amanda G (Friend of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all on behalf of me and my family for the care and dedication that you show looking after our auntie. You all work very well as a team from the manager to all care staff, such a lovely staff. I don’t honestly know how you manage to do your jobs with such patience and understanding – I’m just
so glad that you do especially during these pandemic times.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thankyou Amanda, we really appreciate your lovely feedback, our care staff will be extremely happy with your review, and it makes it even more of a pleasure to hear this. Any questions or concerns,…read more
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Review from Helen C (Granddaughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elite Care and Comfort Ltd really looked after my grandma. Since she has been under their care, I have seen a vast improvement. The carers are ever so friendly and so caring towards her, she looks forward to seeing them every day.
Reply from Aimee Horn, Deputy Registered Manager at Elite Care and Comfort Ltd
Thank you for this wonderful feedback, I will ensure the care staff that looks after your Grandma are aware. I am sure they will be delighted to hear you are happy with the care received. Please…read more
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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Elite Care and Comfort Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Elite Care and Comfort Ltd is calculated as follows: ( (97 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care and Comfort Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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