What Type of Services does Gracious Healthcare Services Ltd offer?

Gracious Healthcare Services Ltd offers Home Care.

Gracious Healthcare Services Ltd, 592 Bloxwich Road, Walsall, West Midlands WS3 2XE

Gracious Healthcare Services Ltd

592 Bloxwich Road, Walsall WS3 2XE

5.8 5 Reviews

Care Provided

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing

Other Care Provided

Dementia
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment

Review from Pauline H (Daughter of Client) published on 29 July 2024 Submitted via Website • Report

Overall Experience

Although it was only for a short time my father and I cannot speak too highly of the care and attention given to my mum by all the carers during her last few weeks.
The carers always acted professionally and with kindness when caring for her. It was a great comfort and relief for us, especially my

father, to see Mum was being so well attended to and looked after during this difficult time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Michael L (Husband of Client) published on 19 December 2023 Submitted via Website • Report

Overall Experience

Carers, that's a joke. They were more interested in playing with their mobile phones. etc, than caring for their patient, my wife. One of the so-called carers thought she was the queen bee. She was more interested in rearranging the furniture to suit her own comfort and needs. At one point I was asked

if I had any female sanitary pants. Gracious had run out. I should have been at my wife’s side not shopping for sanitary pads. A District Nurse came in to allow me to go shopping. On my return, the nurse said she found that my wife needed to be catheterised. The nurse drained a large quantity of urine. The nurse showed me and I drained her again her 4 more times whilst the Gracious Healthcare Services carers sat there playing on their Mobile Phones.
But then, why should the carers, employed by Gracious Healthcare Services bother about the person they are being paid to care for, when the idiot paying them, is doing their job, for them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Colette S (Daughter of Client) published on 26 January 2023 Submitted via Website • Report

Overall Experience

Gracious Healthcare stepped in to care for my mum when we needed it most. My mum suffered from Motor Neurone Disease (MND) and the level of care and support she needed gradually increased as her disease progressed. Gracious and the ladies that surrounded and supported my mum were nothing short of wonderful.

They always treated my mum with compassion, no matter how difficult communication with Mum became, they always found a way to keep a smile on her face. They kept in regular contact with my brother and me and were just as much a support for us as they were for my mum. I cannot stress enough just how much they were there for everyone, they are extraordinary. They always made sure Mum's hair and makeup were done and kept on top of her vast medication and prescriptions, highlighting issues with the doctor when needed. They organised her healthcare visits with her MND team and took everything in their stride. MND is a complex disease and I would recommend Gracious to those in need of personal care for a loved one.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sarah B (Daughter of Client) published on 30 August 2021 Submitted via Website • Report

Overall Experience

My father was discharged from hospital with a palliative care package. Gracious fulfilled the care requirements in a very professional manner. They attended prior to care commencing taking detailed history on which to base individualised care. The staff were quiet but respectful. They were very kind

to my father who found the whole concept of being cared for alien after always being independent. All of the staff knew what to do and never rushed or cut corners. They were very supportive to myself and my brother in difficult circumstances.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Lynn B (Daughter of Client) published on 19 February 2021 Submitted via Website • Report

Overall Experience

Gracious Healthcare Services Ltd wholeheartedly met our expectations. My father was fast-tracked for emergency 24-hour care in his own home. Within 24 hours a risk assessment/care plan had been put in place and carers from Gracious Healthcare began caring for my father.
He took to the carers immediately

and they to him. They treated him with respect and dignity above all else, which for someone 88 years of age is very important. His personal care was excellent and carers took care of his every need. They peg fed Dad and administered all medications safely and knowledgeably. Carers also managed his complex medical aids such as a secretions machine/NIV/Nebuliser etc. Above all else, they encouraged Dad to be independent to the end and they kept a smile on his face whilst also showing him gentle compassion. We were kept up to date with Dad's progress at all times by carers and management.
My family and I would not hesitate to recommend Gracious Healthcare Service for the care of a loved one.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Gracious Healthcare Services Ltd Reviews (5)

5.8

Gracious Healthcare Services Ltd has a Review Score of 5.8 (5.818) out of 10, based on 2 reviews in the last 2 years.
Over all time Gracious Healthcare Services Ltd has 5 reviews.

Order by:

Total of 5, showing 1-5

Current Review Score: 5.8 (5.818)

Overview of Review Score

The Review Score of 5.8 (5.818) out of 10 for Gracious Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.818 for Gracious Healthcare Services Ltd is calculated as follows: ( (5 Excellents x 5) + (6 Very Poors x 1) ) ÷ 11 Ratings = 2.818
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gracious Healthcare Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.