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ST Complete Care Ltd

New England House, 555 Lincoln Road, Peterborough, Cambridgeshire PE1 2PB
ST Complete Care Ltd Logo
ST Complete Care Ltd logo
ST Complete Care Ltd, Peterborough

ST Complete Care was registered with CQC in July 2020. They have a committed team of staff who have experience in delivering high quality care.

The care team has been trained in line with the government guidance and have the experience and skills required to meet your needs and are equipped with the right training and PPE. What makes ST Complete Care different is that they care for everyone’s loved ones...  

Care Provided by ST Complete Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £27

Fees vary on locations

The price(s) shown are provided by the agency. Contact ST Complete Care Ltd for full pricing details and T&Cs.

Contact ST Complete Care Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • ST Complete Care Ltd
  • Private Owned

Person in charge

  • Sughra Jan (Manager)

ST Complete Care Ltd Reviews (37)

9.8

ST Complete Care Ltd has a Review Score of 9.8 (9.796) out of 10, based on 15 reviews in the last 2 years. Over all time ST Complete Care Ltd has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Anne L H (Client / Service User) published on 7 May 2026 Submitted via Postal Card
Overall Experience

The carers are very good they treated ne with respect. They would help me with things I could not do.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for your kind words Anne, please stay in touch.

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Review from Shadan A (Next of Kin) published on 5 February 2026 Submitted via Website
Overall Experience

Complete Care are very professional, caring, and supportive. They are very understanding and knowledgeable about our son's additional needs, which gives us great peace of mind.

The carer who comes to our home is wonderful. I am very happy with her - she is kind, patient, and really nice with my son. She treats him with respect and care, and it means a lot to our family. We truly appreciate the support we receive.

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Review from M A (Daughter-in-law of Client) published on 2 February 2026 Submitted via Website
Overall Experience

An outstanding care company with friendly, professional staff. Always reliable, respectful, and caring. We're extremely grateful for the support they provide and wouldn't hesitate to recommend them !

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Review from T I (Friend of Client) published on 2 February 2026 Submitted via Website
Overall Experience
Very happy with the continuous quality of service and friendly approach! My friend was over the moon with the Christmas box of chocolates for the family and service user!

I highly recommend ST Complete care.

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Review from Michael B (Son of Client) published on 27 January 2026 Submitted via Website
Overall Experience

This care company were amazing. Carers turned up on time, every time. They were professional, courteous and friendly. Mum felt at ease with them and confident that she was being well looked after. Nothing was too much trouble for them and they always found time after the tasks were done to sit and have a little chat. Knowing that I could totally trust them to do what they were required to do gave me peace of mind and allowed me to do other jobs for mum around the house and errands for her. I will happily recommend their services to anyone in a similar position. Thank you again.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for your lovely words and comments Michael.

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Review from Andy H (Husband of Client) published on 27 January 2026 Submitted via Website
Overall Experience

All staff who visit us are absolutely amazing always talkative and very well presented always on time even in bad weather nothing is never to much trouble for them very well trained in using hoist never leave without asking if we need anything else.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Its a pleasure to have the opportunity to care for your wife. Thank you for your kind words.

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Review from S M (Daughter of Client) published on 23 June 2025 Submitted via Website
Overall Experience
Cares were very kind, loving , very helpful and looked after mum's every need compassionately.

They were always very punctual went beyond there duty of care to keep mum comfortable. I will recommend the carer to any one who needs there help. My 100% to the carer and team

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Review from N A (Daughter-in-law of Client) published on 11 June 2025 Submitted via Website
Overall Experience

ST Complete Care have been very understanding of the complex needs of my mother-in-law and has provided excellent care. They always make every effort to adapt to meet the needs of the client. I've always found the carer to be polite, friendly, diligent and helpful.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you so much for your kind words and thoughtful feedback. We are truly grateful to hear that ST Complete Care has been able to support your mother-in-law's complex needs with understanding and excellent care. Our team takes great pride in being adaptable, polite, and diligent to ensure every...  

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Review from D G (Grandson of Client) published on 15 May 2025 Submitted via Website
Overall Experience
I was impressed by their commitment to going the extra mile.
Would recommend ST complete care always. My Gran is getting the best care, and is very happy.

Thanks ST Complete Care, keep up the good work.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for your kind words, its always a pleasure seeing positive improvements.

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Review from V B (Daughter of Client) published on 7 March 2025 Submitted via Postal Card
Overall Experience

My mum has been receiving care visits for a few months now. We are happy with the care provided, the carers arriving regularly and on time. My mum is extremely hard of hearing but the carers manage to liaise with her and she enjoys the visits.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you so much for your kind words, its a pleasure to care for your mum.

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Review from S R (Daughter of Client) published on 7 March 2025 Submitted via Website
Overall Experience

Excellent communication and caring, I feel safest with this company the level of commitment they show is amazing. They always maintain trust and reliability. I would definitely recommend this company to close friends and family for the best care support.

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Review from T I (Grandson of Client) published on 22 January 2025 Submitted via Website
Overall Experience

My grandmother is very happy with service! Said best in Peterborough! Great value for money! Punctual, very friendly and amazing service. Amazing staff, amazing management and overall the best service! Highly recommended.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

We are delighted that you are pleased with our service. We value our carers and management team and the work that they do. Punctuality and kindness are important when we are delivering care. Thank you for your review.

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Review from Pooja H (Daughter of Client) published on 22 January 2025 Submitted via Website
Overall Experience

The care this agency provides is outstanding and far surpasses that provided by previous agencies that we had. They are absolutely excellent throughout. They work with the service user and family to identify their priorities and preferences and ensure these are kept central to the care. They are proactive and responsive. They have made a real difference to my mother and our family.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for your review. We are delighted that you are pleased with the care received. We appreciate the importance of working with each individual person and their family and involve people in their care. We hope to always have an open-door policy for everyone.

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Review from N B (Daughter of Client) published on 22 January 2025 Submitted via Website
Overall Experience

ST Complete Care Ltd has been very helpful with the care for my mother. After having a stroke and needing assistance with washing and dressing, their help has become invaluable. They have taken the time to get to know her and understand her limits due to limited mobility which gives me peace of mind when I cannot be around.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Dear NB, Thank-you for taking the time to submit a review. We are delighted that you are pleased with your mother's care. We believe that it is very important to take time when delivering are. Kindness, compassion and building relationships are critical to our service.

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Review from Thomas G (Brother of Client) published on 21 June 2024 Submitted via Postal Card
Overall Experience

We are very satisfied with our carer's help and is always very helpful, clean and tidy. I would give her 10 out of 10 and recommend the service to anybody, it is first class.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for your feedback, we are glad you are having a great experience with us!

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Review from Marissa T (Son of Client) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Very good team, they look after the whole family. Nothing is too much for them. We would definitely recommend the care service. Always willing to sort out any issues.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you very much for taking the time to leave such an outstanding review, your feedback made our day!

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Review from R S (Client / Service User) published on 1 May 2024 Submitted via Postal Card
Overall Experience

Very good. No complaints whatsoever.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you we are so grateful for your positive feedback!

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Review from Liz H (Daughter of Client) published on 12 January 2024 Submitted via Website
Overall Experience

ST Complete Care have been an absolute godsend at a time when my mum needed urgent support. They were able to provide an immediate care plan that was just right for Mum, and she has benefited significantly from it even after just a couple of weeks. She feels well cared for and more comfortable, and as a family, we have peace of mind that Mum is in safe hands. The care plan has been tailored to exactly what Mum needs, and the kindness shown to her has been exemplary. As a family we feel supported, we have good communication links with the manager, and we can’t thank ST Complete Care enough for their provision just at the time we needed it. Thank you so much.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for your kind words, it is a pleasure to care for your mum.

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Review from Morton B (Husband of Client) published on 16 June 2023 Submitted via Postal Card
Overall Experience

Always very efficient, kind and generous. Carers are very cooperative with my wife. I cannot find any fault with the care service, and we are privileged to have them as my wife's carers.

Reply from Sughra Jan, Registered Manager at ST Complete Care Ltd

Thank you for the lovely feedback, it's lovely seeing you both.

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Review from Robert A (Husband of Client) published on 3 May 2023 Submitted via Website
Overall Experience

Staff show genuine care and compassion and are very knowledgeable and understanding. I have full confidence that my wife is attended to kindly and professionally, both with or without my attendance. They have been instrumental in ensuring that additional medical requirements have been identified and resolutions sought.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 December 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for ST Complete Care Ltd.

Awards / Recognitions (2)

  • Recipient: ST Complete Care LtdDate: Wednesday 31 May 2023
  • Recipient: ST Complete Care LtdDate: Saturday 08 Aug 2020

Meet the Team (2)

Sughra Jan Job Title: Registered Manager Joined: 2020
Sughra Jan
The Registered Manager Sughra has over 10 years ’experience in Care. She began her journey as a carer delivering care to vulnerable adults. She worked with adults both in the community and in independent living. Sughra delivers classroom-based training to all her staff and has also completed the Level 5 Diploma in Health and Social Care.

All your care will be overlooked by the Registered Manager who will visit regularly to ensure quality.

Anum Razzaq Job Title: Care Coordinator Joined: 2020
Anum Razzaq

Anum has a wealth of knowledge and skills and overlooks the care staff. Anum has worked both in the field and in the office. Anum has a degree in social work.

Frequently Asked Questions about ST Complete Care Ltd

How many Carers does ST Complete Care Ltd employ?

ST Complete Care Ltd employs 30 carers.

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