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ST Complete Care Ltd

New England House, 555 Lincoln Road, Peterborough, Cambridgeshire PE1 2PB
ST Complete Care Ltd Logo
ST Complete Care Ltd logo
ST Complete Care Ltd, Peterborough

ST Complete Care was registered with CQC in July 2020. They have a committed team of staff who have experience in delivering high quality care.

The care team has been trained in line with the government guidance and have the experience and skills required to meet your needs and are equipped with the right training and PPE. What makes ST Complete Care different is that they care for everyone’s loved ones...  

Care Provided by ST Complete Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £27

Fees vary on locations

The price(s) shown are provided by the agency. Contact ST Complete Care Ltd for full pricing details and T&Cs.

Contact ST Complete Care Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • ST Complete Care Ltd
  • Private Owned

Person in charge

  • Sughra Jan (Manager)

ST Complete Care Ltd Reviews (37)

9.8

ST Complete Care Ltd has a Review Score of 9.8 (9.796) out of 10, based on 15 reviews in the last 2 years. Over all time ST Complete Care Ltd has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Ash S (Son of Client) published on 18 March 2023 Submitted via Website
Overall Experience
An absolute pleasure to have ST Complete Care taking care of our dear mother. They are kind and considerate and always have our interests at heart.

We can rest assured that our mother is being provided exceptional care at all times.

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Review from S H (Daughter of Client) published on 10 January 2023 Submitted via Postal Card
Overall Experience

We have received amazing care and support. The carers are so friendly, and nothing is too much trouble. They treat my mum with so much dignity and have made it possible for her to remain at home and happy. We, as a family, feel supported, also as I am able to call at any time and speak about any worries or concerns.

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Review from Jonathan J (Friend of Client) published on 9 December 2022 Submitted via Website
Overall Experience

I was visiting my friend, who was very happy with the service she had received. She told me that the service is exceptional and by far the best in Peterborough. I have seen the care delivered a number of times, and I am impressed! Highly recommended.

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Review from D W (Daughter of Client) published on 1 December 2022 Submitted via Postal Card
Overall Experience

My sister and I have been so happy with the service provided. Our mum has adjusted so well, and that's because they show such friendly warmth towards her, as well as taking care of her needs at such a high standard. This gives all peace of mind knowing she is in good hands.

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Review from Rashid M (Son of Client) published on 12 September 2022 Submitted via Postal Card
Overall Experience

We have found ST Complete Care to be professional, caring, understanding and accommodating. They go above and beyond when it comes to giving an outstanding service, from the management to the carers themselves they are organised and are doing an excellent job. I would highly recommend this company to anyone as they truly care about their clients and work.

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Review from Sarah S (Daughter of Client) published on 26 July 2022 Submitted via Website
Overall Experience

ST Complete Care came to care for my Mum. The manager and the carers worked hard to establish a rapport with Mum and help Mum with confidence which was very low. They had a real skill at engaging Mum and cheering her up. Mum was in a new environment and upset about her condition of frailty and Parkinson's. In Mum’s own words, when the manager and her team walked through the door, Mum felt it was a breath of fresh air and she could relax. This response showed us how challenging it is to have a chronic condition and how critical relief and support is, which ST Complete Care provided. We loved the care and would very much want the team back to help with Mum.

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Review from Minaxi O (Daughter-in-law of Client) published on 4 July 2022 Submitted via Postal Card
Overall Experience

Really happy with the kind and attentive care provided to my mother-in-law, who was on end-of-life care. Thank you for being a support system to us as a family. I would recommend this care company to friends and family.

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Review from Mohammed S (Son of Client) published on 30 May 2022 Submitted via Website
Overall Experience

Excellent level of care provided. Very pleased. Service has been excellent. Pleasant, responsive and helpful staff. Flexible and go the extra mile. Available to assist with enquiries and offer advice.

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Review from Peter H (Husband of Client) published on 13 May 2022 Submitted via Postal Card
Overall Experience

ST Complete Care gives excellent service to my wife. They are a very professional and caring company which you can rely on at all times. Punctual, prompt and an excellent manager I would without hesitation recommend its care to anyone and value for money also.

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Review from Y A (Client / Service User) published on 25 February 2022 Submitted via Website
Overall Experience
I’m very happy with St Complete Care company.
The cares arrive on time; I don’t have any problems with them.
Very caring staff; I’m very pleased with their service.

I would highly recommend this company to everyone.

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Review from Paula C (Daughter of Client) published on 19 November 2021 Submitted via Postal Card
Overall Experience
Excellent service.
Quality of care is outstanding.
Punctual, informative and personable.

Cannot recommend it highly enough.

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Review from S A (Client / Service User) published on 1 July 2021 Submitted via Postal Card
Overall Experience

I am very happy with the carers. They are always smartly dressed and on time. They go the extra mile making sure I have everything I need. Excellent service from an excellent team.

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Review from A H (Son of Client) published on 30 June 2021 Submitted via Postal Card
Overall Experience

I am extremely happy with the service provided by ST Complete Care Ltd. I am aware of my mum's condition and she can be a handful at times. However, the service and care from ST Complete Care staff is exceptional, they do go out of their way and give me updates and feedback on a regular basis. I am happy that my mum's care and wellbeing is looked after. Caring and professional carers.

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Review from T T (Grandson of Client) published on 18 June 2021 Submitted via Postal Card
Overall Experience

ST Complete Care remained extremely professional throughout the care delivery. Carers are both punctual and dedicated and highly trained to my grandmother's needs.

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Review from Amarah K (Client / Service User) published on 10 March 2021 Submitted via Website
Overall Experience

I am very happy with the level of support and care that I received. The careers at ST Complete Care are trained and caring; they go above and beyond to ensure I am kept safe. I highly recommend this company to anyone in need of care.

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Review from Haleema S (Granddaughter of Client) published on 27 January 2021 Submitted via Website
Overall Experience
My grandma was provided care from another company until we were recommended St Complete Care Ltd by a trusted friend.
We have not looked back after switching care companies.
We have a regular care worker from this company who are not only very reliable and punctual but also makes sure to go the extra mile for my grandma. My grandma feels very comfortable around her as she respects my grandma's right to dignity and privacy. When I am at work, I have peace of mind knowing that my grandma is in good hands and will get the care and attention she deserves.

I would highly recommend this company to anyone who is in need of care services. Thank you, St Complete Care, for all that you do. Keep up the good work!

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Review from Michael T (Friend of Client) published on 27 January 2021 Submitted via Website
Overall Experience
I would highly recommend ST Complete Care! My friend had spoken very highly of them and said they are very friendly and always going the extra mile to help her every day!

They are very professional in following the government guidelines ensuring the safety of her wellbeing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 December 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for ST Complete Care Ltd.

Awards / Recognitions (2)

  • Recipient: ST Complete Care LtdDate: Wednesday 31 May 2023
  • Recipient: ST Complete Care LtdDate: Saturday 08 Aug 2020

Meet the Team (2)

Sughra Jan Job Title: Registered Manager Joined: 2020
Sughra Jan
The Registered Manager Sughra has over 10 years ’experience in Care. She began her journey as a carer delivering care to vulnerable adults. She worked with adults both in the community and in independent living. Sughra delivers classroom-based training to all her staff and has also completed the Level 5 Diploma in Health and Social Care.

All your care will be overlooked by the Registered Manager who will visit regularly to ensure quality.

Anum Razzaq Job Title: Care Coordinator Joined: 2020
Anum Razzaq

Anum has a wealth of knowledge and skills and overlooks the care staff. Anum has worked both in the field and in the office. Anum has a degree in social work.

Frequently Asked Questions about ST Complete Care Ltd

How many Carers does ST Complete Care Ltd employ?

ST Complete Care Ltd employs 30 carers.

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