ST Complete Care Ltd

New England House, 555 Lincoln Road, Peterborough PE1 2PB
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9.9 32 Reviews
  • ST Complete Care Ltd, Peterborough
ST Complete Care was registered with CQC in July 2020. They have a committed team of staff who have experience in delivering high quality care.

The care team has been trained in line with the government guidance and have the experience and skills required to meet your needs and are equipped with the right training and PPE. What makes ST Complete Care different is that they care for everyone’s loved ones the way they care for their own, and will make sure there are no interruptions in your care”.

All their services are well managed and reviewed by the Directors and managers at ST Complete Care and they are regulated by CQC.

At ST Complete Care, they provide bespoke person-centred care to all their service users. They are committed to ensuring the best possible quality carers available, and their highly selective recruitment process, as well as their meticulous training programme reflects this.

Not only do ST Complete Care's carers stand out because of their training, but their warm, friendly personalities and their enthusiasm for helping others set them apart. Impeccable care, professional and personable staff; that is what you will find from ST Complete Care Ltd.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £27

Fees vary on locations

These prices are only a guideline, please contact ST Complete Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • ST Complete Care Ltd

Person in charge

  • Sughra Jan (Manager)

ST Complete Care Ltd Reviews (32)

Total of 32, showing 21-32
9.9

ST Complete Care Ltd has a Review Score of 9.9 (9.910) out of 10, based on 13 reviews in the last 2 years. Over all time ST Complete Care Ltd has 32 reviews.

Overall Experience

  • 31
  • 1
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Date Published

32
5
8
13
19

Review from Sarah S (Daughter of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care came to care for my Mum. The manager and the carers worked hard to establish a rapport with Mum and help Mum with confidence which was very low. They had a real skill at engaging Mum and cheering her up. Mum was in a new environment and upset about her condition of frailty and Parkinson's.
In Mum’s own words, when the manager and her team walked through the door, Mum felt it was a breath of fresh air and she could relax. This response showed us how challenging it is to have a chronic condition and how critical relief and support is, which ST Complete Care provided. We loved the care and would very much want the team back to help with Mum.

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Review from Minaxi O (Daughter-in-law of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the kind and attentive care provided to my mother-in-law, who was on end-of-life care. Thank you for being a support system to us as a family. I would recommend this care company to friends and family.

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Review from Mohammed S (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care provided. Very pleased. Service has been excellent. Pleasant, responsive and helpful staff. Flexible and go the extra mile. Available to assist with enquiries and offer advice.

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Review from Peter H (Husband of Client) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care gives excellent service to my wife. They are a very professional and caring company which you can rely on at all times. Punctual, prompt and an excellent manager I would without hesitation recommend its care to anyone and value for money also.

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Review from Y A (Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with St Complete Care company.
The cares arrive on time; I don’t have any problems with them.
Very caring staff; I’m very pleased with their service.
I would highly recommend this company to everyone.

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Review from Paula C (Daughter of Client) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Quality of care is outstanding.
Punctual, informative and personable.
Cannot recommend it highly enough.

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Review from S A (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers. They are always smartly dressed and on time. They go the extra mile making sure I have everything I need. Excellent service from an excellent team.

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Review from A H (Son of Client) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service provided by ST Complete Care Ltd. I am aware of my mum's condition and she can be a handful at times. However, the service and care from ST Complete Care staff is exceptional, they do go out of their way and give me updates and feedback on a regular basis. I am
happy that my mum's care and wellbeing is looked after. Caring and professional carers.

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Review from T T (Grandson of Client) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ST Complete Care remained extremely professional throughout the care delivery. Carers are both punctual and dedicated and highly trained to my grandmother's needs.

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Review from Amarah K (Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of support and care that I received. The careers at ST Complete Care are trained and caring; they go above and beyond to ensure I am kept safe. I highly recommend this company to anyone in need of care.

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Review from Haleema S (Granddaughter of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was provided care from another company until we were recommended St Complete Care Ltd by a trusted friend.
We have not looked back after switching care companies.
We have a regular care worker from this company who are not only very reliable and punctual but also makes sure to go the extra
mile for my grandma. My grandma feels very comfortable around her as she respects my grandma's right to dignity and privacy. When I am at work, I have peace of mind knowing that my grandma is in good hands and will get the care and attention she deserves.
I would highly recommend this company to anyone who is in need of care services. Thank you, St Complete Care, for all that you do. Keep up the good work!

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Review from Michael T (Friend of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend ST Complete Care! My friend had spoken very highly of them and said they are very friendly and always going the extra mile to help her every day!
They are very professional in following the government guidelines ensuring the safety of her wellbeing.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for ST Complete Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for ST Complete Care Ltd is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) ) ÷ 78 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ST Complete Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (2)

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Sughra Jan

Job Title: Registered Manager

Joined: 2020

The Registered Manager Sughra has over 10 years ’experience in Care. She began her journey as a carer delivering care to vulnerable adults. She worked with adults both in the community and in independent living. Sughra delivers classroom-based training to all her staff and has also completed the Level 5 Diploma in Health and Social Care.
All your care will be overlooked by the Registered Manager who will visit regularly to ensure quality.

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Anum Razzaq

Job Title: Care Coordinator

Joined: 2020

Anum has a wealth of knowledge and skills and overlooks the care staff. Anum has worked both in the field and in the office. Anum has a degree in social work.

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