Excellence Home Care

15a Darlington Road, Ferryhill DL17 8JP
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8.4 9 Reviews
  • Excellence Home Care, Ferryhill
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Care Provided by Excellence Home Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Excellence Home Care Ltd

Person in charge

  • Nyasha Gahadza (Manager)
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Excellence Home Care Reviews (9)

8.4

Excellence Home Care has a Review Score of 8.4 (8.409) out of 10, based on 4 reviews in the last 2 years.
Over all time Excellence Home Care has 9 reviews.

Overall Experience
  • 5
  • 3
  • 1
  • 0
  • 0
Date Published
  • 9
  • 1
  • 2
  • 4
  • 5
Reviewer Connection to Excellence Home Care
  • 5
  • 2
  • 1
  • 1
Total of 9, showing 1-9
Review from Hannah C (Daughter of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellence Home Care were sent to us by the NHS because my mother , who is 94 and has Alzheimers, had had a fall and broken her hip. The care she received was excellent especially as it was more specialised due to her broken hip. They were all lovely with her, even when she was being exceptionally
difficult! I was most impressed at how they respected her dignity. Would recommend to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Les C (Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm new to Excellence Homecare and, so far, I have been highly impressed with the Carers I have received. Always kind, polite, considerate and competent. It's been a good experience getting to know my new carers. This company really seems to care about their clients' experiences.
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  • Treated with Dignity
  • Value for Money
Review from Gillian Y (Mother of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter is transported to the day centre by staff from Excellence Care. The staff are so lovely. They are always friendly, happy and caring. If the service you receive in your home is as good as we get you will be really happy. Good care is sometimes hard to get but I am so impressed with the care
my daughter receives.
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  • Treated with Dignity
  • Value for Money
Review from Terry T (Son of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Things are OK for mam when your employees are aware of care that mam requires. Mam is apprehensive when new people arrive. However this isn't very often. Thank goodness. Also more of problem with food preparation. More so lately. Again new staff. Her hygiene, washing, bed, laundry, etc good
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Review from H V (Client) published on 26 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’ve been pleased with the staff's punctuality, they are always on time. Very friendly staff. Enjoy my baths and they support me with so much dignity. They make sure I have one carer who comes to me and I’m so much used to them. She is an amazing carer.
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Review from Y B (Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The lady I had was very pleasant and very helpful. She noticed my ironing board and even asked if I needed some ironing done. My kitchen hadn't been properly cleaned since my cleaner left three months ago and she made a very good job of it. I was very pleased with everything she did.
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  • Treated with Dignity
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Review from M S (Client) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the staff. We don't have any problems with the staff. The communication is very good and the understanding is very good.
They make the bed well and the room is cleaned very well. I enjoy my shower.
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  • Treated with Dignity
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Review from P K (Son of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good and patient with Mam. Helped her with her needs while she stopped with me. Made sure she was ready before helping her - asking her what she wanted and doing what was needed to help her get ready for the day ahead.
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  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the excellent professional service provided by friendly and motivated staff. Easily worthy of CQC Good rating. Good value for money. I will definitely use them again. and would recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Excellence Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.409 for Excellence Home Care is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 22 Ratings = 4.409
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excellence Home Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Excellence Home Care

What Type of Services does Excellence Home Care offer?

Excellence Home Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excellence Home Care to verify any information. View our terms and conditions. Excellence Home Care has an Basic Service - more info.