Excellence Home Care
15a Darlington Road, Ferryhill DL17 8JPCare Provided by Excellence Home Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- Excellence Home Care Ltd
- Private Owned
Person in charge
- Nyasha Gahadza (Manager)
Excellence Home Care Reviews (9)
Excellence Home Care has a Review Score of 8.4 (8.409) out of 10, based on 4 reviews in the last 2 years.
Over all time Excellence Home Care has 9 reviews.
Excellence Home Care were sent to us by the NHS because my mother , who is 94 and has Alzheimers, had had a fall and broken her hip. The care she received was excellent especially as it was more specialised due to her broken hip. They were all lovely with her, even when she was being exceptionally difficult! I was most impressed at how they respected her dignity. Would recommend to anyone.
I'm new to Excellence Homecare and, so far, I have been highly impressed with the Carers I have received. Always kind, polite, considerate and competent. It's been a good experience getting to know my new carers. This company really seems to care about their clients' experiences.
Things are OK for mam when your employees are aware of care that mam requires. Mam is apprehensive when new people arrive. However this isn't very often. Thank goodness. Also more of problem with food preparation. More so lately. Again new staff. Her hygiene, washing, bed, laundry, etc good
Our daughter is transported to the day centre by staff from Excellence Care. The staff are so lovely. They are always friendly, happy and caring. If the service you receive in your home is as good as we get you will be really happy. Good care is sometimes hard to get but I am so impressed with the care my daughter receives.
I’ve been pleased with the staff's punctuality, they are always on time. Very friendly staff. Enjoy my baths and they support me with so much dignity. They make sure I have one carer who comes to me and I’m so much used to them. She is an amazing carer.
The lady I had was very pleasant and very helpful. She noticed my ironing board and even asked if I needed some ironing done. My kitchen hadn't been properly cleaned since my cleaner left three months ago and she made a very good job of it. I was very pleased with everything she did.
They make the bed well and the room is cleaned very well. I enjoy my shower.
Very good and patient with Mam. Helped her with her needs while she stopped with me. Made sure she was ready before helping her - asking her what she wanted and doing what was needed to help her get ready for the day ahead.
I was very impressed by the excellent professional service provided by friendly and motivated staff. Easily worthy of CQC Good rating. Good value for money. I will definitely use them again. and would recommend them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Excellence Home Care.
Meet the Team (0)
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