Walfinch Mid & South Buckinghamshire

Devonshire House, 1 Cliveden Office Village, Lancaster Road, High Wycombe HP12 3YZ
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9.9 17 Reviews
  • Walfinch Mid & South Buckinghamshire, High Wycombe
The office of Walfinch Mid & South Buckinghamshire provides hourly care support across the towns and villages of Buckinghamshire, focusing on promoting independence, dignity and respect, and enhancing the quality of life of their clients through a wide range of care services which allows people to stay living in their own homes.

Their support workers can help with the following:

•        Collecting & delivering medicine
•        Shopping
•        General welfare checks
•        Housekeeping
•        Personal care and companionship.

Walfinch's trained staff ensure that around the clock care from 1 hour up to 24 hours 7-days a week can be delivered, and their mission is to keep people living independently and happily in their own homes through the provision of high-quality care support to enable this. They help clients with Dementia, Parkinson’s disease, MS as well as complex needs, to those needing additional support following discharge from hospital or those that would like home help or companionship.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.95
  • Weekly Live-in Care Fees: £1650 – £1870

45 mins and 30 mins visit options are also available.

These prices are only a guideline, please contact Walfinch Mid & South Buckinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Greg Renk (Managing Director)

Walfinch Mid & South Buckinghamshire Reviews (17)

9.9

Walfinch Mid & South Buckinghamshire has a Review Score of 9.9 (9.900) out of 10, based on 12 reviews in the last 2 years.
Over all time Walfinch Mid & South Buckinghamshire has 17 reviews.

Overall Experience
  • 15
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Date Published
  • 17
  • 4
  • 10
  • 12
  • 5
Reviewer Connection to Walfinch Mid & South Buckinghamshire
  • 7
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  • 1
  • 1
Total of 17, showing 1-17
Review from K S (Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the service I receive great bunch of carers nothing to much trouble and very caring and if I ask for them to do anything else they will if they can help and I have had no complaints about anyone I would like to give a big thank you to all that care for me
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you, we love to get feedback like this as being able to respond to individual needs and preferences is a huge part of our service delivery.

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Review from N H (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch is the third care agency we've worked with to support my mum, and without a doubt, they have been the best by far. The carers are consistently kind, compassionate, patient, and highly professional. The standard of care they provide is truly outstanding, and we couldn't be more grateful. Their
support has made a real difference not only to my mum's well-being but also to our entire family. We deeply appreciate everything they have done-and continue to do-with such dedication and warmth.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

We are delighted to receive Reviews like this. we constantly strive to deliver the best premium care possible in the Buckinghamshire area, and this feedback is great for my team and reflects the high standards we strive to achieve every day. Thank you.

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Review from Matthew S (Nephew of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We having started using Walfinch as care provider for my Uncle and the difference between Walfinch and the previous Wrexham Park Hospital organised care provider can be describe as Night and Day.
The care team are so kind and caring toward my Uncle. The team are very considerate towards my Uncle spending
the time when talking and listening to him as after the stroke his ability to speak is reduced.
My uncle has had a couple of health issues which have required medical attention from the Doctor and local District Nurse. I'm thankful to the Walfinch care team that they identified the problems early and organised the medical care directly on my behalf with the GP surgery. Using Walfinch has reduced the stress levels involved in having an elderly relative who needs long term care.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review. We are delighted to be able to support your Uncle and enable him to be more comfortable at his home.

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Review from A H (Client) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, to date, since becoming a service user of Walfinch in 2024, l've found the management to be prompt, efficient and professional in their dealing with enquiries and other matters - always.


The staff (care support) who visits have usually been courteous and helpful, l feel reasonable contented

in their care and ability to meet my needs wherever possible! Thanks.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you very much for your review. We are really pleased to hear that you are satisfied with the level of assistance we have been able to offer you. It is our privilege to continue supporting your needs moving forward.

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Review from J S (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been involved with Walfinch since 2022
I was caring for my elderly mum at home who had advanced alzheimer's and my elderly father
I turned to Walfinch for support in getting mum ready for her day centre , assisting with personal care which was becoming a challenge
The carers
were all very kind , empathetic and supportive
The registered manager has been so helpful, reassuring and easy to communicate with. She has always responded quickly to any queries or changes I needed
Sadly my mum eventually went into care and now Walfinch are intermittently providing some support for my dad
It is particularly helpful that the length of visits can be tailored to needs , and the cost is reasonable too
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your Review, and it was a pleasure to be able to support your Mum. I am glad we can continue to work with you in the occasional support we can provide for your Dad too.

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Review from Richard D (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All admin staff and carers are very professional, kind and helpful. The schedule of carer visits with details of times and personnel is invaluable but naturally at risk of short term variation due to various imponderables.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your marvellous Review, and I am glad our process of sending out rotas in advance works well for you.

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Review from Tanya P (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the the care provided by Walfinch -the carers are reliable,polite, kind and caring. Good communication with the management and admin team -.very flexible with scheduling and accommodating extra visits at short notice. We would highly recommend Walfinch to anyone requiring
care at home.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you, and all the attributes you have mentioned are a very important part of the Walfinch team delivery, and a big part of our team training, to ensure the best possible experience for our clients.

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Review from A T (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care I have received. The carers arrive at the correct time and are always polite, helpful and cheerful. I do feel vulnerable because my mobility is so limited and they treat me with sensitivity and encouragement. I live alone and my only son does what he can but
is busy with a full time job, two children and a wife who has terminal cancer. For this reason I don't know how I would cope without the wonderful support I get from Walfinch.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you, it is great for our staff to receive such a positive feedback across all these areas.

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Review from H V (Son of Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch helped looked after Mum for a year until her recent death. We had them in every morning for half an hour to attend to her personal needs.
They were wonderful. Unfailingly cheerful and very professional. Several carers became Mums friends and she looked forward to their visit.
Walfinch were
very professional as an organisation and there was always someone on the end of the phone when needed. They were flexible when we had to put Mum into respite care and overall we were delighted with the service. Simply put, we couldn't have given Mum a home with us without their help. It meant so much to us.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you, we are so pleased to have been able to play such a vital part in Mum being able to stay at home for so long.

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Review from Sharon F (Daughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Walfinch Mid and South Buckinghamshire Home Care Provider highly enough. My mother lives with Alzheimer's and has been a client for several years now. The care given is wonderful. The carers take time and care in looking after my mother's personal care needs. They sing to her and
chat to her and always make her personal care time a happy time for her. They ensure she looks lovely by attending to the little things that are important to the client, like a pretty hair accessory and scarf.
As a family, we know Mum is happy and settled with the care she receives. Thank you Walfinch! We could not be without you.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you Sharon, that is so great to hear. Looking after your mother is a privilege for all the team.

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Review from C P (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Walfinch to a friend. They are good value for money. The carers are friendly and always try to help us - a few of the team go the extra mile to make us comfortable. Any problems we have encountered have been satisfactorily resolved.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review.
Delivering a flexible service and going the extra mile to ensure any day-to-day issues are resolved is a key part of our manager roles and all staff training.

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Review from K S (Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Walfinch now for coming up to a year and I have no complaints. I find the carers are very good at their job and they are very caring. I haven’t really had any problems with them and nothing is really a problem, they all do what they can for you. This is the second clear company I have
and I must admit that this care company is marvellous with everything that they do and they’re not in a rush and they take time to explain everything to you. They are such a great bunch of men and women and I am very thankful for all they do for me and appreciate everything. I would like to thank the managing director and all your staff, you’re doing a fantastic job and it’s nice to feel you are human and not just a number.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your kind words, our care staff go to great lengths to ensure their support is the best possible every day, so they will be so pleased to receive such great feedback.

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Review from A W (Son of Client) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the service and care that Walfinch give to our mother. The carers and management are very kind and courteous to our needs and nothing is too much trouble if we have to make contact to make any changes to visits or the care plan. We have been with Walfinch for nearly two years
now and would have no hesitation in recommending them to anyone looking for care.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you. It is a pleasure for all of our team to work with you and your family to provide the care and support to your Mother.

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Review from John B (Husband of Client) published on 7 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very happy with the service and care that Walfinch has provided for my wife over the last few months. Both carers and management have provided a good service. The carers are very kind and caring and take care of all her personal needs. Apart from the occasional timekeeping not being as on
schedule due to carers being delayed, I am generally very happy with the service.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review and I am very happy you are pleased with the Walfinch service. Occasionally our care staff will be delayed by a previous call running over or road conditions that are outside our control. We have a process in place where we will call our clients if this is the case, and inform them of our delay if it is going to be more than a few minutes.

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Review from Tony S (Son of Client) published on 3 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
So far good service. Friendly staff and helpful, only been using these carers for about 3 months, was very happy with the manager who came out to see me for the assessment and told us when they could start.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you so much for your positive review. Full interaction between our client families, managers and care staff is really important.

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Review from Mark H (Son of Client) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the son and power of attorney of my mother. In May 2021 her existing care provider, suddenly and abruptly, closed down. Walfinch, having had the experience of my mother when staff worked for the predecessor, were very keen to extend their care and help to us. The transfer went smoothly. In December,
my mother went into hospital, unable to move her legs. On release, she could move but had other complications that we were not informed of. Over Christmas, our time was wretched but was made better by the care and professionalism of the Walfinch staff - well trained, respectful and caring. They do, at times, a difficult job; well recommended.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for your review. We ensure that all our carers are fully trained to the highest standards and that our support is delivered with the utmost level of respect and care.

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Review from K M (Client) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Walfinch services since May 2021. We find the team helpful and professional. Any change to the rota are communicated quickly and they do their best to be flexible. The times of the calls, which is of particular importance to us, is very reliable.
The carers themselves are kind and
considerate with high attention to detail and, in these Covid times, their hygiene regimen is very good.
Reply from Greg Renk, Managing Director at Walfinch Mid & South Buckinghamshire

Thank you for the positive feedback. We are really pleased you are happy with our service. It is our priority to be reliable on call times, as we recognise how important this is to all those we support.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Walfinch Mid & South Buckinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Walfinch Mid & South Buckinghamshire is calculated as follows: ( (64 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Mid & South Buckinghamshire is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Greg

Greg Renk

Job Title: Managing Director Joined: 2017

“I am delighted to be in a position where I have the opportunity to make a real difference in the lives of individuals that need support in their homes within the towns and villages of Mid & South Buckinghamshire.


Having spent many years providing services to the corporate business sector both nationally and globally, I recognise the importance of striving to deliver the highest possible quality and support, and my role as owner now brings an exciting and rewarding opportunity to do this and make a real contribution to families and local communities.


Building upon the excellent Walfinch national reputation, my priority will be to allow individuals to remain happily independent in their own homes.


When time allows I enjoy all sports, along with walking in the Chilterns, the Cotswolds, the Lake District, and the Alps.”

Frequently Asked Questions about Walfinch Mid & South Buckinghamshire

What Type of Services does Walfinch Mid & South Buckinghamshire offer?

Walfinch Mid & South Buckinghamshire offers Home Care.

How many Carers does Walfinch Mid & South Buckinghamshire employ?

Walfinch Mid & South Buckinghamshire employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Mid & South Buckinghamshire to verify any information. View our terms and conditions. Walfinch Mid & South Buckinghamshire has an Enhanced Service - more info.