Walfinch Mid & South Buckinghamshire

Grateful to every member of the team.

I can't thank Walfinch enough for the care and support they provide my grandmother. Their communication is great with myself and my family and they look after Nan very well, her partner also finds them very helpful . Thank you

If you do have a worry or concern it is very easy to ring the office and have a word. Someone will always get back to you and help to get your concerns sorted. I find that everyone is very supportive and willing to help if needed. Obviously the Company/set up is not perfect but I think they would be hard to beat. I have one carer to do a proper shower once a week and a visit every evening with one carer to sort out bedtime. All good

I'm very pleased with the service I receive great bunch of carers nothing to much trouble and very caring and if I ask for them to do anything else they will if they can help and I have had no complaints about anyone I would like to give a big thank you to all that care for me

My uncle has had a couple of health issues which have required medical attention from the Doctor and local District Nurse. I'm thankful to the Walfinch care team that they identified the problems early and organised the medical care directly on my behalf with the GP surgery. Using Walfinch has reduced the stress levels involved in having an elderly relative who needs long term care.

Overall, to date, since becoming a service user of Walfinch in 2024, l've found the management to be prompt, efficient and professional in their dealing with enquiries and other matters - always.

The staff (care support) who visits have usually been courteous and helpful, l feel reasonable contented in their care and ability to meet my needs wherever possible! Thanks.

It is particularly helpful that the length of visits can be tailored to needs , and the cost is reasonable too

All admin staff and carers are very professional, kind and helpful. The schedule of carer visits with details of times and personnel is invaluable but naturally at risk of short term variation due to various imponderables.

We are very pleased with the the care provided by Walfinch -the carers are reliable,polite, kind and caring. Good communication with the management and admin team -.very flexible with scheduling and accommodating extra visits at short notice. We would highly recommend Walfinch to anyone requiring care at home.

I have been very impressed with the care I have received. The carers arrive at the correct time and are always polite, helpful and cheerful. I do feel vulnerable because my mobility is so limited and they treat me with sensitivity and encouragement. I live alone and my only son does what he can but is busy with a full time job, two children and a wife who has terminal cancer. For this reason I don't know how I would cope without the wonderful support I get from Walfinch.

Walfinch were very professional as an organisation and there was always someone on the end of the phone when needed. They were flexible when we had to put Mum into respite care and overall we were delighted with the service. Simply put, we couldn't have given Mum a home with us without their help. It meant so much to us.

As a family, we know Mum is happy and settled with the care she receives. Thank you Walfinch! We could not be without you.

I would recommend Walfinch to a friend. They are good value for money. The carers are friendly and always try to help us - a few of the team go the extra mile to make us comfortable. Any problems we have encountered have been satisfactorily resolved.

I have been with Walfinch now for coming up to a year and I have no complaints. I find the carers are very good at their job and they are very caring. I haven’t really had any problems with them and nothing is really a problem, they all do what they can for you. This is the second clear company I have and I must admit that this care company is marvellous with everything that they do and they’re not in a rush and they take time to explain everything to you. They are such a great bunch of men and women and I am very thankful for all they do for me and appreciate everything. I would like to thank the managing director and all your staff, you’re doing a fantastic job and it’s nice to feel you are human and not just a number.

We are very pleased with the service and care that Walfinch give to our mother. The carers and management are very kind and courteous to our needs and nothing is too much trouble if we have to make contact to make any changes to visits or the care plan. We have been with Walfinch for nearly two years now and would have no hesitation in recommending them to anyone looking for care.

I have been very happy with the service and care that Walfinch has provided for my wife over the last few months. Both carers and management have provided a good service. The carers are very kind and caring and take care of all her personal needs. Apart from the occasional timekeeping not being as on schedule due to carers being delayed, I am generally very happy with the service.

So far good service. Friendly staff and helpful, only been using these carers for about 3 months, was very happy with the manager who came out to see me for the assessment and told us when they could start.

I am the son and power of attorney of my mother. In May 2021 her existing care provider, suddenly and abruptly, closed down. Walfinch, having had the experience of my mother when staff worked for the predecessor, were very keen to extend their care and help to us. The transfer went smoothly. In December, my mother went into hospital, unable to move her legs. On release, she could move but had other complications that we were not informed of. Over Christmas, our time was wretched but was made better by the care and professionalism of the Walfinch staff - well trained, respectful and caring. They do, at times, a difficult job; well recommended.

The carers themselves are kind and considerate with high attention to detail and, in these Covid times, their hygiene regimen is very good.