Elderflower Care Services Ltd Reviews (24)
Elderflower Care Services Ltd has a Review Score of 9.3 (9.338) out of 10, based on 9 reviews in the last 2 years. Over all time Elderflower Care Services Ltd has 24 reviews.
Review from Julia M (Daughter of Client) published on 16 November 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Andrew Richardson, Director at Elderflower Care Services Ltd
Thank you very much for your review, we really appreciate it. We are glad your grandma is pleased with her Care
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M H (Client) assisted by family/friend published on 3 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Andrew Richardson, Director at Elderflower Care Services Ltd
Thank you for your kind review. We are so happy we have been able to give you the help and support you have needed to stay living independently at home
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G O (Client) published on 1 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Andrew Richardson, Director at Elderflower Care Services Ltd
Thank you so much for your kind review, we are so pleased that you are happy with the service our carers are providing.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ray O (Client) published on 4 October 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Andrew Richardson, Director at Elderflower Care Services Ltd
Thank you so much for such a wonderful review. It's a pleasure for the team to support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.338) out of 10 for Elderflower Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.538 for Elderflower Care Services Ltd is calculated as follows: ( (35 Excellents x 5) + (10 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 52 Ratings = 4.538
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Elderflower Care Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.