You & I Care - Surrey provides high-quality, affordable home care services for adults and the elderly across communities in Surrey. The company is committed to improving the independence, health, and quality of life of its Service Users, enabling them to live comfortably and confidently at home.
Registered with the Care Quality Commission (CQC), You & I Care has been inspected and rated Good overall (March 2022) for being Safe, Effective,...
You & I Care - Surrey provides high-quality, affordable home care services for adults and the elderly across communities in Surrey. The company is committed to improving the independence, health, and quality of life of its Service Users, enabling them to live comfortably and confidently at home.
Registered with the Care Quality Commission (CQC), You & I Care has been inspected and rated Good overall (March 2022) for being Safe, Effective, Caring, Responsive, and Well-led.
The company offers a wide range of services varying from a few hours of visiting care to full 24/7 live-in support. These include personal care, companionship, wake-in and sleep-in care, palliative care, home help, respite care, and dementia care, among other specialised services.
You & I Care takes pride in its diverse team of Carers, who are carefully selected, thoroughly vetted, and professionally trained. These Carers are dedicated to upholding the company’s promise to always care.
Positively reviewed and recommended by Service Users and their loved ones, You & I Care is steadfast in its mission to make a meaningful difference in the lives of the Service Users it supports.
Care Provided by You & I Care - Surrey
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30
Contact You & I Care - Surrey to get a personalised quote:
We offer competitive rates for care ranging from just a few daily visits to 24/7 live-in care. Fees are available on request.
The price(s) shown are provided by the agency. Contact You & I Care - Surrey for full pricing details and T&Cs.
Review from Kevin W (Son of Client) published on 24 October 2024 Submitted via Website•
Overall Experience
My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself.
You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him...
My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself. You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him until the end.
Thank you, we are sincerely grateful.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you so much for your heartfelt review. We are deeply honoured to have been entrusted with your father's care. It means a great deal to us to know that we were able to provide support and comfort to both your father and your family during such a challenging and important time. It was truly a...
Thank you so much for your heartfelt review. We are deeply honoured to have been entrusted with your father's care. It means a great deal to us to know that we were able to provide support and comfort to both your father and your family during such a challenging and important time. It was truly a privilege to be part of his care, and we are sincerely grateful for your kind words. Wishing you and your partner all the best moving forward. Kind regards.
Staff
Care / Support
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Treated with Dignity
Value for Money
No Rating
Review from L V (Daughter of Client) published on 27 August 2024 Submitted via Postal Review Card•
Overall Experience
I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are...
I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are being fully met by professional carers. I have met four carers that visit my mum and she is treated very well.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you for taking the time to provide such a detailed and thoughtful review on behalf of your mother. We are truly glad to hear that the initial concerns regarding your mother's discharge were addressed promptly and you are satisfied with the care we provide. It's great to know that the team is...
Thank you for taking the time to provide such a detailed and thoughtful review on behalf of your mother. We are truly glad to hear that the initial concerns regarding your mother's discharge were addressed promptly and you are satisfied with the care we provide. It's great to know that the team is meeting your mother's needs, keeping her environment clean, and maintaining high standards of personal care and hygiene. We also appreciate your positive feedback about the carers you've met - it's important to us that your mother is treated with dignity and respect, as reflected in your review. If there's anything else we can do to further improve the care experience, please don't hesitate to reach out. We're always here to listen and help. Warm regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Roger D (Husband of Client) published on 15 May 2024 Submitted via Website•
Overall Experience
We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local...
We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local council. All concerned show great empathy to us both with all the problems we encountered entering these debilitating, and somewhat daunting, problems in the 'dusk' of our lives. With their help, we should be able to remain happily at home for as long as possible. So we would have no qualms about recommending their services to anyone looking for this type of comprehensive care with advice and backup.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
It is always heartwarming to receive such recognition for remaining true to our company values. Our aim is to consistently take a person-centred approach to the care we provide. We firmly believe that supporting people to stay at home, where they receive the best quality care, is the right path. Thank you for this reassuring feedback. Our Promise is to always care.
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Value for Money
No Rating
Review from W S (Partner of Client) published on 16 October 2023 Submitted via Postal Review Card•
Overall Experience
Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.
Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you so much for choosing You & I Care.
It makes us incredibly happy to know that you are happy with the support being provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael W (Client / Service User) published on 2 October 2023 Submitted via Postal Review Card•
Overall Experience
I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun.
More friends than carers. Long may it continue. Made an eighty year old man very...
I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun.
More friends than carers. Long may it continue. Made an eighty year old man very happy, look forward to every visit. Thank you. No names, you lovely girls know who you are. Thank you again for your friendship.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you so much for the beautiful review.
Our promise is to always care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Callum W (Client / Service User) published on 7 August 2023 Submitted via Postal Review Card•
Overall Experience
I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.
I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
We are so proud to have received such a complimentary review, not only of our carers, but also of the high level of commitment delivered to ensure we continue to provide exceptional care.
~ Our Promise is to Always Care
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Care / Support
Management
Treated with Dignity
Value for Money
Review from M S (Client / Service User) published on 3 July 2023 Submitted via Postal Review Card•
Overall Experience
I am extremely privileged to have your agency look after me.
I am extremely privileged to have your agency look after me.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
We are thrilled to have received such a sincere and heartfelt review. We strive for excellence each and every day. Our promise is to always care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bernie K (Client / Service User) published on 14 March 2023 Submitted via Website•
Overall Experience
Three staff are trained to a very high standard. Ability to use their initiative and promote independence. One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service.
One of the care assistants should be a trainer as her standards...
Three staff are trained to a very high standard. Ability to use their initiative and promote independence. One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service. One of the care assistants should be a trainer as her standards are very high. The agency is not open to compromise regarding contractual hours but is professional at all times. I would recommend the service with the proviso to check policy re the change of hours and notice required, but the actual care standard is 10/10
Thank you.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you so much for your detailed review. We really appreciate your opinions, as we are always receptive to the comments of service users in order that we may improve our services.
For clarification purposes, our contractual agreements are developed in close alignment to the needs of a person...
Thank you so much for your detailed review. We really appreciate your opinions, as we are always receptive to the comments of service users in order that we may improve our services.
For clarification purposes, our contractual agreements are developed in close alignment to the needs of a person and the unique individual care package. Routine reviews of the needs of service users are carried out regularly to ensure that we are providing effective care. Our Promise is To Always Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Micheline S (Client / Service User) published on 27 October 2022 Submitted via Postal Review Card•
Overall Experience
The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.
The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.
↩Reply from Lausa Biragi, Manager at You & I Care - Surrey
Thank you so much for a great review.
Our promise is to always care and uphold our values of caring, compassion and improvement.
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Treated with Dignity
Value for Money
No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (2)
News
03 Nov 2025
We are delighted to announce that our Managing Director, Lausa Biragi, has been honoured with the Female Business Leader: Large Business Award at the National Business Women’s Awards 2025, recognising...
03 Nov 2025
We are thrilled to announce that our Founder and Managing Director, Lausa Biragi, has been named Executive of the Year at the 2025 Leaders in Care Awards, held on October...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for You & I Care - Surrey.
Accreditations
There are no accreditations posted yet for You & I Care - Surrey.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about You & I Care - Surrey
How much does You & I Care - Surrey cost?
The agency lists fees from £30 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does You & I Care - Surrey employ?
You & I Care - Surrey employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact You & I Care - Surrey to verify any information. View our terms and conditions. You & I Care - Surrey has an Enhanced Service -what an Enhanced Service includes.
