MAUCARE Services

56 Arthur Street, Gravesend DA11 0PR
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9.7 25 Reviews
  • MAUCARE Services, Gravesend
MAUCARE Services – Care You Can Trust, With a Family Touch

Choosing care for yourself or a loved one is one of life’s most important decisions. MAUCARE Services provides more than just support at home — it offers a family-like approach built on dignity, compassion, and trust.

Each care package is tailored to individual needs, whether it’s daily visits, live-in support, companionship, or complex care. Carers are carefully selected and highly trained to deliver safe, reliable, and person-centred care while bringing warmth and empathy into every visit.

With multiple national awards for excellence and a strong reputation across Kent and Surrounding areas, MAUCARE Services is recognised as a trusted provider where loved ones are supported with the same dedication and respect as family.
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Care Provided by MAUCARE Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.21
  • Weekly Live-in Care Fees: £1300 – £1500

Bank Holiday rates :- Double Rates


Internal mileage charged when a customer is travelling inside a carers care is 60p per mile,
there is no mileage charge for travelling to the customer’s house


Waking nights are charged at the relevant hourly rate at £ 30.21 per hour


Sleep-in nights are charged at £191.44 for a minimum of 9 hours. Start times can be adjusted to suit customer needs, typically beginning at 8pm.


Live-In care starts at £1300 /week.


We offer a free face to face / virtual consultation depending on the location.

These prices are only a guideline, please contact MAUCARE Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • MRJ Care Ltd

Person in Charge

  • Shweta Dowlot Maulayah (Managing Director)

MAUCARE Services Reviews (25)

9.7

MAUCARE Services has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years.
Over all time MAUCARE Services has 25 reviews.

Overall Experience
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Date Published
  • 25
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Reviewer Connection to MAUCARE Services
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Total of 25, showing 1-20
Review from G J (Son of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and kind staff at all times with flexibility for my dad and me, never a problem. The administration and support is excellent. I highly recommend Maucare because they have been very responsive and helpful problem solvers throughout.
Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Dear Gareth, Thank you so much for your kind review and recommendation. We're delighted to hear that you found our team supportive, flexible, and responsive throughout your dad's care. Providing…read more
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Review from Sue H (Daughter of Client) published on 1 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I met Shweta of Maucare late 2023 at a networking event. Early 2024 I contacted her to discuss care for my father whose health had dramatically deteriorated. At first we arranged 2 visits per week but by February 2024 it was clear my father required 24/7 live in care to enable me to support his wishes
to remain at home.
From February 2024 until my father passed away in January 2025, Shweta and her team at Maucare provided exceptional care.
They were kind, compassionate, supportive and professional every step of the way.
Shweta attended several meetings with me to assist in obtaining the financial support my father was entitled to.
The live in carers were highly skilled and gave me a sense of reassurance and the office staff communicated everything clearly.
I really could not have asked for more and they made what was an extremely difficult time much easier.
Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Dear Sue, Thank you so much for your heartfelt words and for taking the time to share your experience. It was truly an honour for our MAUCARE family to support your father and to work alongside you in…read more
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Review from Deb T (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to hospital and was not allowed home without care in place. She lives alone. I had met Shweta of Maucare at a networking event and had immediately warmed to her. A close friend had used Maucare and recommended them. Whilst mum was in hospital I called Maucare and Shweta came the next
day to the ward to assess mum. She discussed mums care with the hospital staff and gave our family excellent advice. She explained our options. I confirmed I wanted her to arrange care asap for us so I could get mum discharged from hospital.


Maucare provided a brilliant carer who bonded with mum straight away. She was caring and attentive and very knowledgeable.
We had the best of care and response time and advice and I can't thank them enough.

Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Thank you so much, Deborah, for your lovely review and for taking the time to share your experience.
It was a real privilege to have supported Pauline during her time at home, and I'm so glad we…read more
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Review from Christine W (Daughter of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely thrilled to find such lovely people to organise live-in care for Mum while I took two weeks out.
Very caring and empathetic, Shweta & Sylvia are lovely! They really make it a family experience.
We were very happy with the care provided for Mum in her own home - so much better for her
than the care home we unfortunately chose last year.
Would definitely recommend MauCare!
Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Thank you so much, Christine, for your lovely words It was a privilege for MAUCARE to have the opportunity to care for your mum, and to make sure she felt comfortable and supported in her own…read more
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Review from Christopher P (Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with the professionalism and dedication of care staff from my care provider. They have coped with the challenges of my circumstances very well.The care staff are always cheerful friendly and understanding despite some communication challenges. Whenever I contact the back office staff they
are also friendly helpful and professional.
Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Thank you so much for your kind words-it truly means a lot to us.We're so pleased to hear that you've had a positive experience with both our care staff and office team. Your feedback is a wonderful…read more
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Review from M W (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always so kind and very helpful and positive. So nice, do the job most brilliantly.
Reply from Shweta Dowlot Maulayah, Managing Director at MAUCARE Services
Thank you so much for your kind words and lovely feedback!We're delighted to hear that you've had such a positive experience with our team. At MAUCARE, we take great pride in delivering care with…read more
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Review from Deborah M (Daughter of Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise MAUCARE enough. The care and attention they gave Dad was wonderful. The staff are helpful and compassionate and amazing support. The company responded quickly to any queries and dealt with things efficiently.
A truly superb service
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Review from Jane P (Wife of Client) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was discharged from the hospital to palliative care. We had never had an experience of a care agency or of teams of people coming into our home. We were somewhat nervous about this, however, we were so delighted with the carers who came, they were endlessly cheerful, dependable and understanding
of our sad situation. They treated my husband with great respect and I am very grateful.
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Review from Robert M (Son of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's my first week using this company for my Father and what a superb service, I like that the visitors take time to talk to him. I was so pleased to find out today 16.3.24 On arriving there one of the women got him up out of bed and out for a trip around the neighborhood. There are still a few ongoing
issues regarding medication but I'm sure they will be resolved it's still early days.
Reply from Georgina Swatton, Registered Manager at MAUCARE Services
Thank you for taking the time to leave us a lovely review! We are so pleased to hear that you and your father are happy with the service. Please do not hesitate to get in touch if there is anything we…read more
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Review from T L (Son of Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great, polite customer care, always there to help my mum out in the mornings and evenings, getting her ready for bed and washing her in the mornings.
Chatting to her after her operation and with her dementia that’s why I went to MAUCARE Services because of their qualified staff who deal with this
situation and are always there at the end of the phone as well if you need them.
Thanks again to all the staff and good luck for the future.
Reply from Shweta Lokeshwaree Maulayah, Managing Director at MAUCARE Services
Thank you so much for your kind words. We're truly glad to hear that our services have been helpful and supportive for your mum. Providing care, especially in challenging circumstances, is our utmost…read more
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Review from J P (Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are very good, always pleasant, caring, and making sure that I am comfortable when they have finished. Sometimes rota requires them to spend a lot of their time travelling between clients. I believe management is trying to address this issue.
Reply from Georgina Swatton, Registered Manager at MAUCARE Services
Thank you for your kind words. We are continuously looking to improve our service and the work-life balance of our team and appreciate any suggestions or support in doing so!
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Review from Sandra P (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used MAUCARE Services for several months now. They have proved to be the best care company I have used. The carers are courteous and supply the utmost of care and kindness. They are helpful and follow instructions very well. They are usually on the time that is set for my call using my key box.
I am very happy with the care they give me in helping me get dressed and other daily breakfast preparation and household chores. I have recommended them several times.
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Review from P E (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to the unfortunate absence caused by ill health of my regular carer, I have had a succession of different staff helping me with showering, probably numbering at least a dozen different people, without fail they have treated me with respect and courtesy and according to their levels of experience
with expertise and confidence. I have been at times a little dismayed to meet another new face but everyone has been helpful and friendly. I appreciate some of the difficulties experienced by office staff and have agreed to a later start in the morning as previously there could be considerable delays, not the fault of showering staff, but with drivers and other administration difficulties and shortages. I have only just started at the later time and cannot judge or get how smoothly it will run but I have appreciation of all that is done for me.
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Review from Frank W (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers I have are extremely pleasant, they are kind and whatever food I require to have they make for me. They help me get out of bed and shower. The service is brilliant. I would like to say a big thank you to them, they are very supportive and helpful. They always cheer me up if I feel low
with my condition.
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Review from Jennifer O (Wife of Client) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
MAUCARE Services were caring for my late husband. I can't thank them enough for the care and attention they gave him. Nothing was too much trouble, the girls were always friendly and smiling and couldn't do enough for us. I couldn't have coped without their help and support. Thank you so much.
Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services
Thank you so much for your kind words, Jenny. You and your husband will be sorely missed! Stay safe and we hope to hear from you soon.
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Review from Susan M (Daughter of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a client of MAUCARE Services for a number of years. I have always received great care and attention regarding her health and wellbeing. She is now in decline due to dementia and I am always advised if there are any circumstances I should be aware of. I am grateful for all the support
my mother and I have received over the years.
Reply from Shweta Maulayah, Managing Director at MAUCARE Services
Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!
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Review from N T (Husband of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First-class care provided. Thank you. For my wife.
Reply from Shweta Maulayah, Managing Director at MAUCARE Services
Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!
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Review from C B (Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is lovely. She is so helpful and I feel like she would do anything within her means. She likes to make me better in myself.
Reply from Shweta Maulayah, Managing Director at MAUCARE Services
Thank you for your kind review! We aim to provide care that supports both our customers and their families and we are so pleased to hear that you are receiving that!
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Review from Marilyn E (Wife of Client) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband (the patient) and myself could not be more happy with this company, we will be so sorry to lose them! They are all so caring and if ever we feel a bit down they bring a smile to our face! From carers to management they are all so friendly, I don't think we would have managed without them.
Whatever company we end up with will have a lot to compete with! MAUCARE Services all the way! Thank you everyone.
Reply from Lokeshwaree Maulayah, Managing Director at MAUCARE Services
Hi Marilyn, thank you so much for your kind words. You and your husband will be greatly missed and we hope that you find as much comfort with your new company.
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Review from J A (Daughter of Client) published on 27 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank all of the staff at MAUCARE Services enough for all of their love and support over the last few months, whilst they were caring for Dad at home. The whole team have been absolutely amazing, always treating Dad with the care, respect, and camaraderie he deserved. They really treated him
as a friend and did everything they possibly could to help him and make him as comfortable as possible. Dad came to regard the girls as his friends too, which meant that their visits were always something to be enjoyed rather than endured at a time when he felt so vulnerable. Our whole family is so immensely grateful that Dad was looked after so well and I would not hesitate to recommend MAUCARE Services. Thank you.
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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for MAUCARE Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for MAUCARE Services is calculated as follows: ( (46 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 53 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MAUCARE Services is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (4)

Shweta

Shweta Maulayah

Job Title: Managing Director Joined: 2016

My background has been heavily invested in the Health and Social Care Industry with over 18 years’ experience.


I am passionate about what I do, and I would describe myself as a Leader and a people person.


My aim is to develop and grow the company and my team to ensure we can provide a high standard of care to more vulnerable people in our community!

Georgina

Georgina Swatton

Job Title: Registered Manager Joined: 2018

Georgina is the Registered Manager at MRJ Care Ltd t/a Maucare Services

Natacha

Natacha Francois

Job Title: Care Manager Joined: 2022

Born in Mauritius, Natacha has built a diverse career as a teacher, journalist, and entrepreneur before dedicating herself fully to social care. She founded Mauritius’ first high-profile home care service and later joined Maucare, where her compassion and leadership quickly shone through.


Recognised as a Rising Star finalist in the Kent Care Awards 2024, Natacha now leads as Care Manager, bringing warmth, dedication, and a passion for dignified care to every aspect of her role.

Sylvia

Sylvia Chang

Job Title: Acting Registered Manager Joined: 2024

I am bringing a fresh perspective and a strong commitment to delivering exceptional care. With a background in management, I excel in leadership, team building, and creating supportive environments for both clients and staff.


I am passionate about ensuring high standards of care, fostering meaningful relationships, and driving continuous improvement within the organisation. Outside of work, I love travelling, which fuels my curiosity, adaptability, and appreciation for diverse perspectives.

Frequently Asked Questions about MAUCARE Services

What Type of Services does MAUCARE Services offer?

MAUCARE Services offers Home Care.

How many Carers does MAUCARE Services employ?

MAUCARE Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MAUCARE Services to verify any information. View our terms and conditions. MAUCARE Services has an Enhanced Service - more info.