The Home Team

Unit 2 (The Office), Bixley Manor, Kirby Bedon Road, Norwich NR14 8SJ
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9.8 38 Reviews
  • The Home Team, Norwich
The Home Team is a new homecare provider for Norfolk. They believe in a team approach, delivering continuity and reassurance to clients and a supportive structure and strong team spirit to carers.

Each client has their own hand-picked care team, ensuring that their particular needs are met and there is always a familiar and friendly face. Each team has a lead carer with two to three others in support, all known and trusted by the client.

The Home Team recruits only those who are genuinely caring, patient, kind and reliable. They have a highly experienced Registered Manager who alongside the Managing Director interviews every carer with particular focus on character and aptitude to care. They train to the highest professional standards and they pay significantly better than typical homecare providers.

Visits are a minimum of one hour, ensuring that there is the time and space to deliver care well and safely.

The Home Team would be delighted to discuss your needs, which might range from a few hours support a week to a fuller plan.
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Care Provided by The Home Team

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Contact The Home Team to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact The Home Team to get a personalised quote.

Good to Know

Owner

  • The Home Team Care Ltd
  • Privately Owned

Person in Charge

  • Peter Shaw (Managing Director)

The Home Team Reviews (38)

9.8

The Home Team has a Review Score of 9.8 (9.847) out of 10, based on 17 reviews in the last 2 years.
Over all time The Home Team has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Home Team
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Total of 38, showing 1-20
Review from Carol A (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98 year old mother manages very well in her own home. However, she was lonely and I thought she may benefit from a little help alongside some companionship.
Whilst researching the best Care agencies, The Home Team was recommended by a friend.
Initially I set up an hour's visit once a week. The
number of visits has gradually increased over time according to my mother's needs.
The small team of Carers are cheerful, considerate and helpful. They have come to know my mother well and are very respectful of her preferences when carrying out tasks.
The online communication through the App keeps me well informed of my mother's needs, moods etc.
The friendly administration staff are readily accessible. A weekly roster is sent in advance and any requests for changes are managed efficiently.
I would like to express my gratitude to the The Home Team team for the excellent care service they provide.
Reply from Peter Shaw, Managing Director at The Home TeamThank you so much, we very much appreciate you review and very much enjoy supporting your mother, who is lovely!
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Review from Sharon T (Daughter of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Earlier this year, my father was faced with a new and complex health challenge and needed extra support - so we feel very fortunate to have found The Home Team through a friend. During intensive medical treatment, he has benefitted enormously from morning and evening visits from carers who are genuinely
attentive. They are thoughtful, flexible and perceptive, and have done a huge variety of helpful, practical things, from mowing the lawn, to doing laundry and washing up and leaving him reminders. When my father needed additional medical care they contacted the GP immediately and followed up, which was invaluable. Their help isn't only practical - the opportunity to chat during their visits has been incredibly helpful for his wellbeing. Now that his needs have changed, we have adjusted his carer visits, and this was done with great speed and flexibility. I cannot recommend The Home Team highly enough - our ongoing experience of the care they provide is everything we had hoped for.
Reply from Peter Shaw, Managing Director at The Home TeamThank you very much. It is very important to us to know that we are really making a difference.
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Review from Clare F (Granddaughter of Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning The Home Team has shown genuine empathy, respect, kindness and the upmost professionalism when caring for my grandparents. Although my grandparents were initially resistant to the help, the team has been patient, earned their trust and become people my grandparents are pleased
to see.
The team has full medication management, ensuring meds are ordered, collected and administered which is reliable, meticulous with clear and accurate records kept.
The communication is excellent, they respond quickly to any concerns and are willing to adjust the visits when needed. The app they use is a great way for us to be kept up to date on a daily basis.
It is abundantly clear for anyone to see that this isn't just a job to them, they genuinely care for the people they look after. We wouldn't hesitate to recommend The Home Team to other families looking for reliable and dependable care for their loved ones and who want complete peace of mind.
Reply from Peter Shaw, Managing Director at The Home TeamThank you so much. We love supporting your grandparents.
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Review from Nicki M (Daughter of Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team supported Dad and enabled him to remain in his home for an additional 14 months, which was his wish. Having started with an initial welfare and companionship visit, this was changed to lunchtime visits with delicious home cooked meals, then daily morning visits were added to assist with
personal care as needed, breakfast and medication. As Dad's forgetfulness increased we included daily evening visits to check on Dad's welfare, help with finding the correct television channel and ensure he ate some supper; the carer would cook Dad fresh eggs which he loved! The office team were fantastic at swiftly bringing about additional visits as we needed them. The app is an excellent source of communication keeping the family in the loop. We would highly recommend The Home Team.
Reply from Peter Shaw, Managing Director at The Home TeamWe loved supporting you dad and what a lovely man.
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Review from Lynda C (Partner of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team looked after my husband for 12 months.
The carers became his friends, they cared for him, talked to him with respect, ensuring his dignity was maintained and advised me, ensuring that he had the best possible experience in spite of his physical disabilities. They were so very kind.
The
office staff were supportive, proactively advising me. Again, they were so much more than I could have expected. I don't think I could have managed without their advice and support.
The Home Team gave my dear husband a happy year, his final year of life. I will always be grateful that they were such a positive force in our lives.
Reply from Peter Shaw, Managing Director at The Home TeamThank you, that means so much to us. It was an honour to be given the opportunity to care for him and to support you, he was a lovely man.
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Review from Elaine M (Daughter of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb care, cannot fault them at all for the care given to my mother over recent months and ongoing.
Everyone is helpful and amazingly kind to my mother. Any concerns I had about appointing home care for her vanished the moment they turned up. My mother loves the care and support they provide to
her.
They are hands on, they deal with whatever needs dealing with straight away and they keep me in the loop at all times. They also visit my aunt and again their support is excellent. They also respect her property and wishes.
I have no hesitation in recommending The Home Team to anyone looking for quality home care for a loved one.
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Review from Steve L (Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a challenging change in circumstances, I engaged Home Team to provide personal care. I've been using them for 4 months, during which they have arrived exactly on time on every occasion. Each carer has proved to be efficient, practical & friendly whilst providing very professional care. The development
of a care plan has been very thorough and the system of notes & recording means staff always arrive well briefed on any changes or nuances in my evolving needs.
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Review from Louise H (Daughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team have been supporting my mother for more than 10 months now by taking her shopping on a weekly basis as well as doing whatever other errands might be necessary. They work in a small team and thus my mother knows the lovely, friendly ladies who come and vice versa. They have always turned
up and 99 % on time which is a brilliant track record.


As I live abroad, that this all works so well is a huge relief. I very much appreciate the weekly reports via the app and the invoicing also works well. The management team responds quickly to any emails I send. Can highly recommend them.

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Review from Sally B (Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a wonderful experience with Home Team carers. They are so caring and always complete work with respect, patience and kindness.
Everyone from the managers to carers are friendly and are easy to communicate my needs to.
Purely from my experience, I fully recommend Home Team if you or a family
member requires help.
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Review from Jackie W (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole experience of having carers visit my parents 3 times a day having come home from respite care, was made very easy by the Home Team. From the initial interview with the managing director and then working with all office staff and carers has been a very straightforward experience. Despite some
very challenging and obstructive behaviour to start with from parents, the Home Team showed nothing but patience, empathy and professionalism on a daily basis. I have nothing but praise for the team and would strongly recommend them for support to any family member to be cared for at home.
Reply from Peter Shaw, Managing Director at The Home TeamThank you so much. We understand that having carers in your home for the first time is not always easy, it's a question of building trust and gently showing how we can make things a little easier.
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Review from D K (Son of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with The Home Team's care of my parents under, at times, very trying conditions. I was particularly impressed by the management of the company and their willingness to be flexible in terms of offering support at short notice as the challenges faced by my parents ebbed and flowed. Our monitoring
of the care was made so simple via an app and brought reassurance to the wider family. It was always very easy to speak to the management on the phone, at any time of the week or weekend, and I always received a prompt response via email.
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Review from Toby M (Son of Client) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite some challenging circumstances, The Home Team never flinched and got the job done in a very caring and professional manner. I would highly recommend The Home Team to any family looking for personalised care for their loved ones.
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Review from David H (Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really first class personal service from a caring and friendly team where nothing is to much trouble. When you are living alone their visits are a tremendous comfort as they appreciate your problems.
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Review from J P (Nephew of Client) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team have provided a professional approach to caring for my aunt. As her care needs have increased they where able to respond to meet her needs. They have always responded with care and understanding when her family have questions.
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Review from Amelia A (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of The Home Team went above and beyond, meeting Dad's needs and forming genuine connections with him that brought immeasurable comfort and happiness. Their dedication and commitment were unmatched, whether assisting with daily tasks, sharing stories and laughter, or simply providing a comforting
presence.
The impact of The Home Team on my dad's final months cannot be overstated. They didn't just provide care; they brought light into his days, and I am profoundly grateful for their unwavering support and kindness, which made all the difference for him during his most vulnerable last months.
I wholeheartedly recommend the Home Team for anyone seeking exceptional care that goes beyond the ordinary, where genuine companionship, practical help, dignity, and warmth are not just offered but embodied. They are a shining example of what compassionate caregiving should be, and I will forever be grateful for their positive impact on my father's life.
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Review from M Y (Wife of Client) assisted by family/friend published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have picked a better team. The care provided for my husband in 2023 is exceptional, compassionate, considerate, professional and calm. The support and kindness shown to me and the family are brilliant, truly working as a team to do the best for my husband, particularly as he became more
frail. Carers always arrived with a smile and kind words. Many thanks.
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Review from Angela W (Niece of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt got to the stage where she needed extra help dressing and washing so I contacted The Home Team. The whole experience was very easy and friendly, the carers were lovely and friendly. Even though it was for a short time I wouldn’t hesitate to recommend them to anyone who asks.
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Review from Andrew M (Son of Client) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I use The Home Team team as need to travel to London every fortnight and require a carer to attend my dad to ensure he is eating his meals whilst I am away. I have found the team very professional with regard to setting up the service, with the initial review taking place to assess my dad's as well
as my own needs. At the moment his requirement is light touch though this will increase as the dementia takes hold. Overall I am very pleased with the standard of care, the individuals who attend and the level of professionalism. Whilst I am away I am comforted my dad is receiving the best level of care possible, a big thank you to the Home Team.
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Review from Sarah C (Daughter of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team have continued to provide outstanding service for my mother. The carers are always very attentive and make sure all tasks are done quickly and efficiently. They are always kind and considerate and Mother looks forward to their visits.
Because there is a dedicated team around each client,
they get to know the clients and can tell when something is amiss which has saved my mother's life on a couple of occasions.
We've been using the team for a number of years and can't fault them.
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Review from Clifford N (Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Team is quite excellent. And have substantially added to my quality of life. Special mention to whoever selects the team members. What a wonderfully cheerful, efficient and friendly lot! With them, what a real pleasure it is to start and end my day. So a big ‘Thank You’ to one and all. Not
forgetting the lovely ladies in the office, who do such a wonderful job, juggling with the availability of team members, when compiling the weekly rosters.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for The Home Team is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for The Home Team is calculated as follows: ( (94 Excellents x 5) + (8 Goods x 4) ) ÷ 102 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for The Home Team is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about The Home Team

What Type of Services does The Home Team offer?

The Home Team offers Home Care.

How many Carers does The Home Team employ?

The Home Team employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Home Team to verify any information. View our terms and conditions. The Home Team has an Enhanced Service - more info.