The Home Team

Unit 2 (The Office), Bixley Manor, Kirby Bedon Road, Norwich NR14 8SJ
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9.9 35 Reviews
  • The Home Team, Norwich
The Home Team is a new homecare provider for Norfolk. They believe in a team approach, delivering continuity and reassurance to clients and a supportive structure and strong team spirit to carers.

Each client has their own hand-picked care team, ensuring that their particular needs are met and there is always a familiar and friendly face. Each team has a lead carer with two to three others in support, all known and trusted by the client.

The Home Team recruits only those who are genuinely caring, patient, kind and reliable. They have a highly experienced Registered Manager who alongside the Managing Director interviews every carer with particular focus on character and aptitude to care. They train to the highest professional standards and they pay significantly better than typical homecare providers.

Visits are a minimum of one hour, ensuring that there is the time and space to deliver care well and safely.

The Home Team would be delighted to discuss your needs, which might range from a few hours support a week to a fuller plan.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia

Good to Know

Owner

  • The Home Team Care Ltd

Person in charge

  • Peter Shaw (Managing Director)

The Home Team Reviews (35)

Total of 35, showing 21-35
9.9

The Home Team has a Review Score of 9.9 (9.926) out of 10, based on 18 reviews in the last 2 years. Over all time The Home Team has 35 reviews.

Overall Experience

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Review from John B (Husband of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team employ excellent staff who are very efficient. They all undertake their work in a similar fashion so that no matter who is the carer their work is not a problem.
Their system of payments is very efficient and once set up causes no problems, as it is automatic.
They record their work
electronically and this seems to work.
They are always asking if there is further work to undertake before they leave the premises
As stated earlier, a change of carer causes no problem, but in my particular case a change of time, due to exceptional circumstances, is a problem if I am not informed. The change of time is not always passed on to me. A review of the weekly roster would be the answer, via email or failing that a simple phone call would suffice.
Apart from the time issue, I would recommend the Home Team for care in the home.

Reply from Peter Shaw, Managing Director at The Home Team

Dear John, thank you very much for your review, as you and I have since discussed, we are very sorry that you have not always been informed of any last-minute changes to your roster, it is our policy to always inform our clients of all changes, we recognise how important it is to arrive when we are expected to. You and I have since discussed this and happily, this was not a frequent occurrence. We will work hard to make sure that we always inform you in the future when a change of time is necessary. Peter

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Review from Judith C (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to accept help initially but soon began recommending The Home Team to her friends. She really valued the fact that the care plan could be personalised to her needs, helping her with whatever she needed or was worried about. All the carers were well trained and if they were new to Mum,
had read the notes carefully. They were able to ramp up the care as Mum's health deteriorated. The management team are very engaged and responsive to emails and phone calls. The carers told Mum how much they like working for The Home Team. We also had a live-in carer for the last week of Mum's life and The Home Team carers worked seamlessly with him to meet her needs. Highly recommended and worth paying for.

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Review from Adrian M (Son of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not sing the praises of this company highly enough. We had been using their services for several months for my mother who has Alzheimer's. My mother, unfortunately, fell and broke her wrist. We felt she may benefit from more round-the-clock care and found, what we thought, was a great care home.
Unfortunately, it was nothing like we expected! Four days later our mum is back home and extremely happy to see her Home Team Care friends once again. If you are looking for a team that are genuinely interested in the welfare and care of a loved one. Please consider this company. The carers interact socially and emotionally and their daily reports are reassuring and informative.

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Review from Suzan M (Daughter-in-law of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team is a company that employs a genuinely caring team of staff.
My mother-in-law looked forward to their twice-daily visits and got so much from the care and interaction the team gave.
As my mother-in-law's needs increased, The Home Team were able to work with them without any difficulty.
I
would be happy to recommend The Home Team to anyone. You will get a first-class, caring service with a business that seeks out the best staff.

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Review from Heather B (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional and have handled my father with kindness and sensitivity, alongside doing all the 'jobs' we have asked them to do. The management are responsive and it's good to be able to access the written notes after each visit. I would definitely recommend The Home Team to anyone
who needs help looking after relatives.

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Review from M P (Cousin of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging The Home Team to help with the care of my cousin, I have been more than impressed with the exceptional care they have provided. Nothing is too much trouble for them to undertake caring help with medication, washing, cooking meals and other household duties. Most of all, the companionship
and help they give have greatly improved his mental state. I would highly recommend them as they are fantastic.

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Review from Christine C (Daughter of Client) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Home Team highly enough! When Mum was desperate to return home from respite care, the Home Team were fantastic in their prompt and professional response, meeting to discuss her likes and dislikes and arranging a care plan to ensure all her needs were met. Unlike other care services
in the past, Mum had regular carers which she found reassuring and all were professional, reliable, friendly, kind, and caring. Mum told me they couldn’t do enough for her and we both really appreciated the excellent service provided.

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Review from Catherine W (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personalised service that has been a godsend during a spell of very poor health. Flexibility over timings, friendly and capable staff and very good rates. Will stick with this company long term.

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Review from Louise L (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with The Home Team.
My Mum enjoys there visits immensely, I can now relax knowing my Mum is fully taken care of each morning by the very kind and caring team of professional carers.
Very well led by the care manager, who is always prompt to answer any questions.

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Review from Michaela O (Daughter of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home team were reliable and courteous at all times. They catered for my mother's needs admirably and were able to offer the flexible hours she required. We only needed the support for a short time but this was not a problem. I would recommend Home Team whole-heartedly.

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Review from Marie B (Wife of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers that have been looking after my husband have all been kind, compassionate, caring, and professional. They have also supported me through what is a very difficult time. I thank them.

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Review from Nicky C (Daughter of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked The Home Team to help Mum to get up, washed and dressed and breakfasted every morning. Right from the first visit, we knew we had made the right choice. Every carer we met more than exceeded our expectations. They were punctual, professional, capable and, most importantly, kind and caring with
Mum. It was a huge compliment to the Team that Mum looked forward to each visit from ‘her girls’, and always told me that the visits were such fun.
From my point of view, I felt completely comfortable leaving Mum in their care, and I loved the way they always looked around for more tasks to help with. Unfailingly friendly, reassuring and competent, I found them all delightful, and can’t thank The Home Team enough for looking after Mum so perfectly.

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Review from J B (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an independent person until ill health changed everything and I now need support. I engaged the services of The Home Team and I am delighted with them. The carers are punctual, polite and very efficient and are enabling me to stay in my own home.

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Review from Chris T (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am my Dad's full time carer and he depends on me twenty four seven. I really needed to have some help in the house, mainly for companionship for Dad. In searching for the right provider, I discovered The Home Team and I am absolutely delighted and relieved that I did. From the very first email exchange
they have been professional, empathetic, diligent, reliable and trustworthy. After initial contact we had a face to face visit with the managing director and manager, to meet and let us get to know each other. After that I knew I had made the right decision. Dad was at the heart of everything that they wanted to put in place. We agreed a start date after Easter but they still sent Dad an Easter card wishing him all the best! The quality of their care plan is outstanding. Everything is considered and noted to ensure my Dad is safe and content. Dad loves the visits, the staff are just brilliant with him. I can go out now safe in the knowledge that Dad is in the best hands and is being looked after superbly.

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Review from B Q (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Team offer a very professional, caring service. My mother needs the consistency The Home Team provide; they arrive when they say they will, and she has the same person to care for her. Mum really likes and trusts her carer. I like the App that allows me to see how the visit went, and they contact
me with any issues that occur. They are flexible and adapt to suit Mum's needs. It offers peace of mind for me; it's very reassuring to know that I have someone else to help who really does care about my mum's well being.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for The Home Team is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for The Home Team is calculated as follows: ( (100 Excellents x 5) + (8 Goods x 4) ) ÷ 108 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Home Team is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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