The team at Valour Healthcare Services understand that the decision to find a homecare provider is not an easy one to make, and finding the right one for you or your loved one is often a journey of discovery and realisation.
Valour Healthcare offers an empathic and caring homecare service, all Valour Healthcare staff are selected for their caring and compassionate nature and they provide care in your/your loved one's own...
Care Provided by Valour Healthcare Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £23.25
- Weekly Live-in Care Fees: from £1,300
Fees are based on time, handling requirements, complexity and care needs. However, all fees are competitive. Minimum visit length is 30 mins.
Contact Valour Healthcare Services to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Valour Private Ltd
- Private Owned
Person in charge
- Gelly Miller and Violet Chigodo (Directors & Registered Managers)
Valour Healthcare Services Reviews (29)
Valour Healthcare Services has a Review Score of 9.7 (9.68) out of 10, based on 23 reviews in the last 2 years.
Over all time Valour Healthcare Services has 29 reviews.
My wife sadly passed Sunday 22nd March and received excellent care from all the carers who attended.She was cared for at home.The carers were very efficient and professional in all they did,they even asked about my wellbeing.I have no problem recommending this company for all they did for my wife.
Thank you for taking the time to review our service at such a difficult time. It was an honour and a pleasure to care for your wife. We are pleased that you found us 'efficient and professional' while providing ''excellent care' and hope this gave some comfort and support to you and her wider...
Valour carers were excellent with my father they visited on time for over 4 years to help with his care, on the rare occasions when things go wrong they rang to keep me informed and even then they were no later than 1 hour absolutely excellent company.
Thankyou for taking the time to review our service at this difficult time. It was a honour and a pleasure to care for your father, getting to know him and his supportive family well during that time. We are pleased that you found us reliable and 'excellent' with your father; our carers are a dedicated and compassionate team and truly epitomise our motto 'Proud to Care'.
The whole wider family has commented on how wonderful these carers were with my mum, we cannot thank them enough or give them enough praise for the work they do.
We are thankful that you and your wider family found our carers to be kind, compassionate, and considerate whilst caring for your mum, and we hope this gave comfort and allowed you time...
Although I never met the night staff who stayed with mum. I have spoken to them from time to time and also to the gentleman who takes your phone calls. Everyone involved is courteous and helpful and the care mum received was excellent.
Thank you for taking the time to review our service and for your kind words. It means a great deal to know you felt confident that your mum was receiving excellent care.While we're saddened by her passing, we feel truly honoured to have been part of her care and comfort. Your acknowledgment of our night staff and wider team is deeply appreciated
Mum was sent home to recieve palliative care, which she received for 5 nights from the care company . The first night the key safe number was not passed on resulting in my Dad being woken in the middle of the night to let them in. As a family we were pleased with the personal care my Mum received being treated with care and dignity.
Thank you for taking the time to share your experience with us during such a difficult and emotional time for your family.We are truly sorry to hear about the issue on the first night regarding the key safe number, and we understand how unsettling that must have been. Please accept our sincere...
We all feel blessed that they are helping and supporting so much. We thank you all deeply.
Thank you so much for your heartfelt and thoughtful words. It truly means a great deal to us and to the whole care team to know that the support we're providing is making such a positive difference. We feel privileged to care for your relative and are delighted to hear that you've found our carers...
Exceptional Care and Compassion - Highly Recommend!"
We couldn't be more grateful for the outstanding care and support provided by Valour Healthcare Services. From our very first interaction, their team demonstrated professionalism, empathy, and a genuine commitment to making a difference in people's lives.
The caregivers are not only highly skilled but also incredibly compassionate and patient. They took the time to understand my husband's needs and gave me reassurance that I could take a rest when needed
What truly sets them apart is the personal touch. They treated my family member with dignity and respect, and their consistent communication kept us informed and reassured every step of the way.
I wholeheartedly recommend Valour Health Care services to anyone looking for reliable, compassionate, and professional home care services
Thank you for taking the time to review our service. We're so grateful for your heartfelt and thoughtful feedback. It was truly an honour to support you and your husband. Your kind words about our team's compassion, professionalism, and personalised care mean a lot to us. At Valour Healthcare...
The carers provided by Valour are kind, professional and have improved my relative's care. My relative has very advanced Parkinson's and is fully bed bound, needing 24/7 support. The care home my relative was in previously was neglectful and abusive so it was decided the best option was to bring her home. Her personal hygiene is greatly improved, she is much happier at home and the carers keep the house beautifully clean.
Thank you for taking the time to share such positive feedback. We are so pleased that your relative is now at home and happy receiving care from our staff. Our carers take great pride in looking after our clients, which truly aligns with our company motto, "Proud to Care!"We endeavor to maintain our high standards, providing our clients with care delivered with kindness, compassion, and dignity
Excellent in every department, so polite, caring, punctual. Every carer that came was amazing. Can't speak highly enough of all the staff. Every staff member deserves a pay rise in what is a very challenging situation.
Thank you for such positive feedback and taking the time to share your experience with us at what must be a difficult time for you and your family. We are glad that you found our carers to be polite, caring and punctual. We are continually striving to provide the highest standards of care for...
I have mainly found the staff helpful and cheerful, although sometimes they may seem distant and cold. I put this down to their personal problems.
Thankyou for taking the time to review our service. We are pleased you have found our carers to be mainly helpful and cheerful. We always advise our carers to leave their personal problems at home. However, this isn't always easy and we will continue to support our carers.Best wishes from the Valour Team.
All the staff who attended were very courteous and respectful, I also felt they had a very caring nature . They only had a week before Mum passed away but in that short time it enabled me to have more quality time with my Mum . Thankyou to each and everyone of them
Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that you were happy with our carers and that you were confident that your mum was being cared for with courtesy and respect and we are thankful that you were able to spend...
A big thanks to the excellent care team at Valour.
Thank you for taking the time to share your feedback on our services. We are so pleased to hear that you found our carers to be professional and that you felt confident your mother was cared for with kindness, respect, and dignity during her final months.Our team of compassionate and dedicated...
They turn up on time if any problems occur they ring me up to tell me what is happening they do a brilliant job looking after my dad the staff are brilliant I have nothing but praise for them they make time to shake my dads hand and make a fuss of him I wish the other government agencies were as good as the people at Valour.
Thank you for taking the time to review our services. We are so pleased to hear that you are happy with the care and support your father receives from our team.We have a truly compassionate and dedicated group of carers, and I will certainly pass on your kind thanks and appreciation for their work.Best wishes from the Valour Team.
I have nothing but high praise for Valour care my elderly mother has been bed bound for over 5 years she has 4 care visits a day with 2 carers - we have been with Valour for 2 years and I can honestly say they are the best care company we have ever had - they are very thorough, polite and professional with my mum and the extra care required for her dog ! They always make sure I am kept informed about every part of my mums care and definitely go the extra mile in looking after her. 100% would recommend
Thank you for taking the time to review our service. We're so glad to hear that you appreciate the care your mother is receiving. It's our goal to ensure she gets the attention she needs, and that you're kept well-informed.We're incredibly proud of our carers and their dedication. Thank you for...
They always alert me to any issues and respond quickly to any changes we have to make in her care.
Very pleased with the service we receive and would recommend them
Thankyou for taking the time to review our service. We are pleased that you have found our carers to be helpful and responsive to your sister's changing needs. We thank you for your recommendation and wish you and your sister the very best for the future and hope she settles in quickly. Best wishes from the Valour Team.
The Valour staff were always courteous, friendly, professional and willing to help. The carers put our son at ease with great patience and care, including day and overnight care. I am happy to recommend them.
Thankyou for taking the time to review our service. Thankyou for your perspective on the care provided to your son. Your son is a lovely young man and our carers found him extremely pleasant to care for. We take pride in providing a quality person centred service that can be freely...
Since commencement of the contract with Valour I have experienced 2 cases of gross misconduct and a safeguarding raised for staff who were falling asleep regularly on waking nights, 2 staff warned for excessive usage of phone whilst caring for my son. My son has a complex syndrome, nightly seizures and is non verbal, autistic and is globally delayed and vulnerable. I was told staff were experienced but this proved not to be the case as all panicked in the event of my son having a seizure. The staff were only caught as I had camera footage in the home. Valour served notice to remove their services a few weeks after staff were sacked but remained in situ as there was no other provision to move to. It has taken months to find suitable provider and once Valour were alerted of a new provider they immediately gave 7 days notice and effectively left my son with NO care provision as the new provider had NO staff ready to take over in that time period. No duty of care. Absolutely disgusted.
Thankyou for taking the time to review our service. 11 months into providing care we received a report of 2 carers sleeping on duty. We followed our policies & procedures & both were suspended immediately,pending investigation. Following our policy we reported this ourselves as a safeguarding issue...
The girls were all very good with my brother and most importantly, he was happy for them to be in his home. They respected his wishes and were interested in his well-being.
Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that your brother was happy with our carers and that you as a family were confident that your brother was being cared for with respect and dignity. Best wishes to you and your family from the Valour team.
The carers were very polite, friendly and caring. Also very professional. Showing compassion to Mum and the family. They were very easy to get hold of on the phone when needed. I can recommend them to anyone who has a loved one who needs carers.
Thank you for taking the time to review our service. We are pleased that you found our service accessible and that our carers were professional, friendly and compassionate. Thank you for your recommendation. Best wishes to you and your family from the Valour team.
I have had complete professionalism from the carers at all times, they are also friendly and polite and prompt, there has been the odd occasion when they have been late but have always kept me informed of how long they're going to be, I find they will go above and beyond if needed and I would certainly refer other people to use their services, all in all, I'm very impressed with the overall services. Well done ladies a job very well done.
Thank you for taking the time to review our service. We are delighted that you are happy with our carers and that our carers are providing you with a friendly yet professional service. We are proud of our carers and the service they provide. Thank you for your glowing review of their work and your recommendation. I will be sure to pass on your lovely review to our carers.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 August 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Valour Healthcare Services.
Meet the Team (0)
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Frequently Asked Questions about Valour Healthcare Services
How many Carers does Valour Healthcare Services employ?
Valour Healthcare Services employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valour Healthcare Services to verify any information. View our terms and conditions. Valour Healthcare Services has an Enhanced Service - more info.