Valour Healthcare Services

Thankyou for taking the time to review our service. We are pleased that you found our carers to be kind and patient with your mum, easing your worries about the change in care provider. Thankyou for recognising our efforts. We endeavour to work with our service user's families and include them in the care and support planning, this helps us provide the quality care we pride ourselves on. Best wishes from the Valour Team Read less

Thank you again for your trust, your recommendation, and for allowing us to be part of your mum's life. Our thoughts remain with you and your family. Read less

Thank you for taking the time to review our service at such a difficult time. It was an honour and a pleasure to care for your wife. We are pleased that you found us 'efficient and professional' while providing ''excellent care' and hope this gave some comfort and support to you and her wider family. Our carers are a dedicated and committed team and exemplify our ethos 'Proud to care!' Best wishes from the Valour Healthcare Team Read less

Our carers are a dedicated and committed team and exemplify our ethos 'Proud to care!' We will share this lovely review with our carers and thank you for highlighting their care and compassion to us. Best wishes from the Valour Team. Read less

Thank you for taking the time to share your experience with us during such a difficult and emotional time for your family.We are truly sorry to hear about the issue on the first night regarding the key safe number, and we understand how unsettling that must have been. Please accept our sincere apologies for the inconvenience caused to your father. We have reviewed our internal communication processes to ensure such oversights do not happen in the future.We are, however, very heartened to know that your mother was treated with the care and dignity she deserved, and that your family felt supported during her time with us. Our team is deeply committed to providing compassionate and respectful care, especially at such an important stage of life.Thank you again for your feedback-it helps us to continue improving the service we provide. Read less

Thank you so much for your heartfelt and thoughtful words. It truly means a great deal to us and to the whole care team to know that the support we're providing is making such a positive difference. We feel privileged to care for your relative and are delighted to hear that you've found our carers not only professional, but also kind, cheerful, and attentive. Building strong, trusting relationships-with both those we support and their families-is at the heart of what we do, so your feedback about regular communication and consistency of care is especially appreciated. Thankyou and best wishes from the Valour Team Read less

Thank you for taking the time to review our service. We're so grateful for your heartfelt and thoughtful feedback. It was truly an honour to support you and your husband. Your kind words about our team's compassion, professionalism, and personalised care mean a lot to us. At Valour Healthcare Services, we strive to provide not just high-quality care, but also peace of mind for families - and it's incredibly rewarding to know our efforts made a meaningful difference for you. We deeply appreciate your trust and recommendation. Best wishes to you and your family from the Valour Team Read less

Thank you for such positive feedback and taking the time to share your experience with us at what must be a difficult time for you and your family. We are glad that you found our carers to be polite, caring and punctual. We are continually striving to provide the highest standards of care for those that we care for. We will certainly pass on this positive feed back to all the staff. Best Wishes from the Valour Healthcare Team Read less

Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that you were happy with our carers and that you were confident that your mum was being cared for with courtesy and respect and we are thankful that you were able to spend quality time with your mum before her passing. Best wishes to you and your family from the Valour team. Read less

Thank you for taking the time to share your feedback on our services. We are so pleased to hear that you found our carers to be professional and that you felt confident your mother was cared for with kindness, respect, and dignity during her final months.Our team of compassionate and dedicated carers always strive to provide the very best care for your loved ones. I will certainly pass on your kind compliments and thanks to them. Best wishes,The Valour Team Read less

Thank you for taking the time to review our service. We're so glad to hear that you appreciate the care your mother is receiving. It's our goal to ensure she gets the attention she needs, and that you're kept well-informed.We're incredibly proud of our carers and their dedication. Thank you for noticing and acknowledging their hard work and commitment to providing compassionate, professional care.We greatly appreciate your glowing recommendation!Best wishes,From the Valour Team Read less

Thankyou for taking the time to review our service. Thankyou for your perspective on the care provided to your son. Your son is a lovely young man and our carers found him extremely pleasant to care for. We take pride in providing a quality person centred service that can be freely recommended. I will be sure to advise the carers of your lovely comments. Thankyou and Best Wishes from the Valour Team. Read less

Thankyou for taking the time to review our service. 11 months into providing care we received a report of 2 carers sleeping on duty. We followed our policies & procedures & both were suspended immediately,pending investigation. Following our policy we reported this ourselves as a safeguarding issue & the enquiry was closed because all procedures were followed. Both carers dismissed after investigation. We were unable to Spot Check night shifts as permission was declined, citing CCTV is monitored by parent & she would report any issue. As requested by parent all movements & sounds made by SU are recorded on the app, including time & action. eg 00.28 Teeth grinding 5 sec, Head shaking, Oxygen saturation 94% Heart rate 63. So constant phone use is expected for this degree of recording. All carers were experienced & trained in complex care. 28day Notice was given in August 2024 but only ended Feb 2025. If you would like further clarification please call our office. Best wishes from Valour Read less