Valour Healthcare Services

3000 Aviator Way, Manchester Business Park, Manchester M22 5TG
Review Us
9.7 26 Reviews
  • Valour Healthcare Services, Manchester
The team at Valour Healthcare Services understand that the decision to find a homecare provider is not an easy one to make, and finding the right one for you or your loved one is often a journey of discovery and realisation.

Valour Healthcare offers an empathic and caring homecare service, all Valour Healthcare staff are selected for their caring and compassionate nature and they provide care in your/your loved one's own home. Valour carers are highly proficient in assisting with personal care, preparing meals & nutrition and domestic duties and they can also provide companionship, assistance with shopping and accessing the local community too.

Valour Healthcare offer a range of services from 30-minute visits to 24-hour care with waking nights or live-in care, this gives you or your loved one the opportunity to remain independent in the comfort of your/their own home, without compromising on the quality of care you/they receive. Valour Healthcare's flexible approach supports their belief in individuality, independence and inclusion and family and friends are welcome to be involved as much or as little as they would like.

So whether you need a little extra help around the home, an alternative to hospital or residential home admission, or simply a solution which helps you or your loved ones to stay in your own home while being cared for, Valour Healthcare's service can be tailored to meet your exact requirements.
Show Valour Healthcare Services on the Map

Care Provided by Valour Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.25
  • Weekly Live-in Care Fees: from £1300

Fees are based on time, handling requirements, complexity and care needs. However, all fees are competitive. Minimum visit length is 30 mins.

These prices are only a guideline, please contact Valour Healthcare Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Valour Private Ltd

Person in Charge

  • Gelly Miller and Violet Chigodo (Directors & Registered Managers)

Valour Healthcare Services Reviews (26)

9.7

Valour Healthcare Services has a Review Score of 9.7 (9.705) out of 10, based on 24 reviews in the last 2 years.
Over all time Valour Healthcare Services has 26 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 1
Date Published
  • 26
  • 9
  • 15
  • 24
  • 2
Reviewer Connection to Valour Healthcare Services
  • 12
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 1-20
Review from C D (Daughter of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I never met the night staff who stayed with mum. I have spoken to them from time to time and also to the gentleman who takes your phone calls. Everyone involved is courteous and helpful and the care mum received was excellent.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service and for your kind words. It means a great deal to know you felt confident that your mum was receiving excellent care.While we're saddened by her…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C G (Daughter of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was sent home to recieve palliative care, which she received for 5 nights from the care company . The first night the key safe number was not passed on resulting in my Dad being woken in the middle of the night to let them in. As a family we were pleased with the personal care my Mum received
being treated with care and dignity.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to share your experience with us during such a difficult and emotional time for your family.We are truly sorry to hear about the issue on the first night regarding the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony L (Relative of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your care has been provided continuously since March. We have seen it at close hand very frequently since July. Your employee carers giving 24/7 care in 2 week groups are superb. They are highly professional, always very cheerful and pleasant, always positive in their support. They, together with their
colleagues who call regularly to assist with personal care and cleanliness, are excellent in everything they do. Our relative has been given every possible caring attention. The carers are great too in keeping contact with us as family by txt or phone calls.
We all feel blessed that they are helping and supporting so much. We thank you all deeply.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you so much for your heartfelt and thoughtful words. It truly means a great deal to us and to the whole care team to know that the support we're providing is making such a positive difference.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deborah H (Wife of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care and Compassion - Highly Recommend!"


We couldn't be more grateful for the outstanding care and support provided by Valour Healthcare Services. From our very first interaction, their team demonstrated professionalism, empathy, and a genuine commitment to making a difference in people's

lives.


The caregivers are not only highly skilled but also incredibly compassionate and patient. They took the time to understand my husband's needs and gave me reassurance that I could take a rest when needed


What truly sets them apart is the personal touch. They treated my family member with dignity and respect, and their consistent communication kept us informed and reassured every step of the way.


I wholeheartedly recommend Valour Health Care services to anyone looking for reliable, compassionate, and professional home care services

Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We're so grateful for your heartfelt and thoughtful feedback. It was truly an honour to support you and your husband. Your kind words about our…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Relative of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers provided by Valour are kind, professional and have improved my relative's care. My relative has very advanced Parkinson's and is fully bed bound, needing 24/7 support. The care home my relative was in previously was neglectful and abusive so it was decided the best option was to bring her
home. Her personal hygiene is greatly improved, she is much happier at home and the carers keep the house beautifully clean.
Reply from Gelly Miller, Director at Valour Healthcare Services
Thank you for taking the time to share such positive feedback. We are so pleased that your relative is now at home and happy receiving care from our staff. Our carers take great pride in looking after…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Son of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent in every department, so polite, caring, punctual. Every carer that came was amazing. Can't speak highly enough of all the staff. Every staff member deserves a pay rise in what is a very challenging situation.
Reply from Violet Chigodo, Registered Manager at Valour Healthcare Services
Thank you for such positive feedback and taking the time to share your experience with us at what must be a difficult time for you and your family. We are glad that you found our carers to be polite,…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T J (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have mainly found the staff helpful and cheerful, although sometimes they may seem distant and cold. I put this down to their personal problems.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thankyou for taking the time to review our service. We are pleased you have found our carers to be mainly helpful and cheerful. We always advise our carers to leave their personal problems at home.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff who attended were very courteous and respectful, I also felt they had a very caring nature . They only had a week before Mum passed away but in that short time it enabled me to have more quality time with my Mum . Thankyou to each and everyone of them
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that you were happy with our carers and that you were confident that your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valour Care looked after my Mother at home for the last 15 months of her life. The carers were always kind, professional and treated my mother with dignity and respect. The team never let us down despite having to call 4x daily.
A big thanks to the excellent care team at Valour.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to share your feedback on our services. We are so pleased to hear that you found our carers to be professional and that you felt confident your mother was cared for with…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W D (Son of Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They turn up on time if any problems occur they ring me up to tell me what is happening they do a brilliant job looking after my dad the staff are brilliant I have nothing but praise for them they make time to shake my dads hand and make a fuss of him I wish the other government agencies were as good
as the people at Valour.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our services. We are so pleased to hear that you are happy with the care and support your father receives from our team.We have a truly compassionate and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen H (Daughter of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but high praise for Valour care my elderly mother has been bed bound for over 5 years she has 4 care visits a day with 2 carers - we have been with Valour for 2 years and I can honestly say they are the best care company we have ever had - they are very thorough, polite and professional
with my mum and the extra care required for her dog ! They always make sure I am kept informed about every part of my mums care and definitely go the extra mile in looking after her. 100% would recommend
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We're so glad to hear that you appreciate the care your mother is receiving. It's our goal to ensure she gets the attention she needs, and that…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Brother of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valour have been extremely helpful with my Sister, they attend twice daily to administer medication and make sandwiches and snacks as required and carry out welfare checks etc
They always alert me to any issues and respond quickly to any changes we have to make in her care.
Very pleased with the service
we receive and would recommend them
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thankyou for taking the time to review our service. We are pleased that you have found our carers to be helpful and responsive to your sister's changing needs. We thank you for your recommendation and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A R (Father of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Valour staff were always courteous, friendly, professional and willing to help. The carers put our son at ease with great patience and care, including day and overnight care. I am happy to recommend them.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thankyou for taking the time to review our service. Thankyou for your perspective on the care provided to your son. Your son is a lovely young man and our carers found him extremely…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Mother of Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Since commencement of the contract with Valour I have experienced 2 cases of gross misconduct and a safeguarding raised for staff who were falling asleep regularly on waking nights, 2 staff warned for excessive usage of phone whilst caring for my son. My son has a complex syndrome, nightly seizures
and is non verbal, autistic and is globally delayed and vulnerable. I was told staff were experienced but this proved not to be the case as all panicked in the event of my son having a seizure. The staff were only caught as I had camera footage in the home. Valour served notice to remove their services a few weeks after staff were sacked but remained in situ as there was no other provision to move to. It has taken months to find suitable provider and once Valour were alerted of a new provider they immediately gave 7 days notice and effectively left my son with NO care provision as the new provider had NO staff ready to take over in that time period. No duty of care. Absolutely disgusted.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thankyou for taking the time to review our service. 11 months into providing care we received a report of 2 carers sleeping on duty. We followed our policies & procedures & both were suspended…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David C (Brother of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed assistance after caring for my brother who had multiple cancers. We had managed ourselves for around 2 years but found it getting more demanding. We had carers calling 4 times daily and quite honestly couldn't be happier with the service.
The girls were all very good with my brother and most
importantly, he was happy for them to be in his home. They respected his wishes and were interested in his well-being.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service at what must be a difficult time for you and your family. We are pleased that your brother was happy with our carers and that you as a family were…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jennifer B (Daughter of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were very polite, friendly and caring. Also very professional. Showing compassion to Mum and the family. They were very easy to get hold of on the phone when needed. I can recommend them to anyone who has a loved one who needs carers.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We are pleased that you found our service accessible and that our carers were professional, friendly and compassionate. Thank you for your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had complete professionalism from the carers at all times, they are also friendly and polite and prompt, there has been the odd occasion when they have been late but have always kept me informed of how long they're going to be, I find they will go above and beyond if needed and I would certainly
refer other people to use their services, all in all, I'm very impressed with the overall services. Well done ladies a job very well done.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We are delighted that you are happy with our carers and that our carers are providing you with a friendly yet professional service. We are proud of…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet D (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are more than happy with the care workers who always arrive with a smile on their faces, they are very polite and their care for my dad is exceptional. They arrive on time and do ring to say if they are running late and always find time to have a chat and ask if they can do anything else for us.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We are delighted that you are happy with our carers and that our carers are providing exceptional service, and with a smile too. We are proud of…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Nephew of Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Genuinely fantastic service, the care team was absolutely amazing. They looked after my auntie with so much compassion and were professional at all times.
From my experience I can highly recommend Valour Healthcare and cannot thank them enough for all that they have done.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We are grateful that you and your family were happy with the service that our carers provided for your auntie and appreciate your acknowledgement…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen W (Husband of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers attended my wife for 3 weeks at home. They were polite, caring and obviously well-trained.
Communication from the manager was prompt if the carers recognised an issue.
Would not hesitate to use these carers again.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services
Thank you for taking the time to review our service. We take pride in ensuring our staff are trained to the highest standard and are backed up by responsive office staff and we are grateful that you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Valour Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Valour Healthcare Services is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (6 Very Poors x 1) ) ÷ 132 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valour Healthcare Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Valour Healthcare Services

What Type of Services does Valour Healthcare Services offer?

Valour Healthcare Services offers Home Care.

How many Carers does Valour Healthcare Services employ?

Valour Healthcare Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Valour Healthcare Services to verify any information. View our terms and conditions. Valour Healthcare Services has an Enhanced Service - more info.