Valour Healthcare Services

3000 Aviator Way, Manchester Business Park, Manchester M22 5TG
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9.7 26 Reviews
  • Valour Healthcare Services, Manchester
The team at Valour Healthcare Services understand that the decision to find a homecare provider is not an easy one to make, and finding the right one for you or your loved one is often a journey of discovery and realisation.

Valour Healthcare offers an empathic and caring homecare service, all Valour Healthcare staff are selected for their caring and compassionate nature and they provide care in your/your loved one's own home. Valour carers are highly proficient in assisting with personal care, preparing meals & nutrition and domestic duties and they can also provide companionship, assistance with shopping and accessing the local community too.

Valour Healthcare offer a range of services from 30-minute visits to 24-hour care with waking nights or live-in care, this gives you or your loved one the opportunity to remain independent in the comfort of your/their own home, without compromising on the quality of care you/they receive. Valour Healthcare's flexible approach supports their belief in individuality, independence and inclusion and family and friends are welcome to be involved as much or as little as they would like.

So whether you need a little extra help around the home, an alternative to hospital or residential home admission, or simply a solution which helps you or your loved ones to stay in your own home while being cared for, Valour Healthcare's service can be tailored to meet your exact requirements.
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Care Provided by Valour Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.25
  • Weekly Live-in Care Fees: from £1300

Fees are based on time, handling requirements, complexity and care needs. However, all fees are competitive. Minimum visit length is 30 mins.

These prices are only a guideline, please contact Valour Healthcare Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Valour Private Ltd

Person in charge

  • Gelly Miller and Violet Chigodo (Directors & Registered Managers)

Valour Healthcare Services Reviews (26)

9.7

Valour Healthcare Services has a Review Score of 9.7 (9.705) out of 10, based on 24 reviews in the last 2 years.
Over all time Valour Healthcare Services has 26 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 1
Date Published
  • 26
  • 10
  • 15
  • 24
  • 2
Reviewer Connection to Valour Healthcare Services
  • 12
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from C H (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The girls did a good job looking after my mother, always friendly and efficient. She suffers with dementia and they were careful to explain what they were doing and to help her with tablets.
Unfortunately on a few occasions, they left early before the hour was up.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased to hear that our carers did a good job with your mother and she was treated with care and compassion. Thank you for highlighting short stays, I don't know why this happened. Can you contact our office, so we can get some more information please? Thank you and take care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ruby C (Granddaughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since coming out of the hospital in December 2023, my grandma received the most wonderful care from Valour Healthcare. She always had such a positive experience with each carer who came and was always praising them! No job was too much for them and they were always willing to help in any way they could.
My grandma enjoyed their company so much, she enjoyed getting to know each one of the carers individually. They always had the time to chat to her, which is lovely. My grandma felt very safe and well looked after during each visit, from personal care to support getting into bed each night, which gave her great reassurance after being in the hospital for so long. Sadly, my grandma passed away on 25th February 2024, to which one of the carers unfortunately found her. But they still stayed to offer support until the family arrived, which we will forever be thankful for. From all the family, we will always remember the wonderful care you gave, and we will always be grateful.
Reply from Sara Yarwood, Office Manager at Valour Healthcare Services

Thank you for taking the time to review our service and the lovely feedback for our carers, which I will be sure to pass on. We are so happy that in your grandma's final months, she felt safe, comfortable and reassured while getting to know and chatting with her carers. Please accept and pass on our deepest condolences to you and the rest of her family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen N (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say I got back yesterday after spending 3 nights at Mum and Dad's and I have to say your staff are so lovely with Mum and Dad. Professional whilst also being so caring and empathic. So nice to know that Mum and Dad are in good hands especially as I live in another part of the country
so can't be there all the time.
Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are very happy that you are pleased with our carers and their care of your parents. We are glad that you are reassured that your mum and dad are well looked after in your absence and 'are in good hands'. Thank you for your lovely review

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Rita B (Daughter of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received wonderful care from you. Your colleagues were always polite, friendly and genuinely concerned about my mum. When mum was ill, the carer would contact me or if she felt I needed to be informed of a concern, it was dealt with promptly. Mum felt safe with the carers.
Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are delighted that you were happy with the quality of care provided by our carers. It is wonderful to know that you and your mum felt supported by us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michaela H (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Valour Healthcare and the ladies who provide Mum's care enough. The ladies are all really helpful, informative and fabulous with Mum. They are a constant for Mum and it is the same ladies that provide care on a rotating basis and this is good for Mum also. Nothing is too much for them
and they do not hesitate to call either me or my brother if they have any concerns. They are all friendly and are always ready to have a chat. We couldn't wish for better care for our Mum. Thank you.
Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased that your mum is happy and comfortable with our carers and her family are happy with the care she is receiving from our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma C (Daughter of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise Valour and the ladies who work for them highly enough. The company send the same lady for the whole day and if possible the same lady attends for three or four days. This helps with Mum’s condition. The ladies are very professional. They are caring and helpful and will do any tasks requested
of them. They are always on time and stay the full time that has been allocated. Mum has benefited from such excellent care. Thank you.
Reply from Sara Yarwood, Admin at Valour Healthcare Services

Thank you for taking the time to review our service. We are pleased that you are happy with the care your mum is receiving from our carers and that your mum is benefiting from them too. We will notify our carers of your lovely review too. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Valour Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.705 for Valour Healthcare Services is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (6 Very Poors x 1) ) ÷ 132 Ratings = 4.705
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Valour Healthcare Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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