Care Provided by Care Is Where The Heart Is
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
Funding & Fees
Contact Care Is Where The Heart Is to get a personalised quote
Good to Know
Owner
- Care Is Where The Heart Is Ltd
- Private Owned
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Care Is Where The Heart Is Reviews (3)
Over all time Care Is Where The Heart Is has 3 reviews.
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Overall Experience
Date Published
Reviewer Connection to Care Is Where The Heart Is
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Review from David G (Client / Service User) published on 20 March 2023 Submitted via Website•
Overall Experience
I started using this care company about one year ago and can honestly say that in all that time I have never been let down, as somehow they always seem able to come up with "the goods" even when they are under a lot of pressure trying to fit every body in.
The reason for their success seems to...
I started using this care company about one year ago and can honestly say that in all that time I have never been let down, as somehow they always seem able to come up with "the goods" even when they are under a lot of pressure trying to fit every body in.
The reason for their success seems to stem from very good leadership emanating from the top downwards.
The reason for their success seems to stem from very good leadership emanating from the top downwards.
Long may they continue!
↩Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is
Thank you for your kind words, David. I hope we can continue working with each other.
Review from Samee A (Client / Service User) published on 7 February 2023 Submitted via Website•
Overall Experience
Advice to anyone looking for care, this care provider is utterly unprofessional and will leave you stranded without care. You will receive emails late at night saying that they are struggling with their staffing, and the next day, they'll email you around after lunch to say that they are unable to...
Advice to anyone looking for care, this care provider is utterly unprofessional and will leave you stranded without care. You will receive emails late at night saying that they are struggling with their staffing, and the next day, they'll email you around after lunch to say that they are unable to support you and terminate your contract as of the next day leaving you insufficient time to find a replacement care agency. The management is very unprofessional. I do not advise this care provider to anyone looking for a reliable and trustworthy agency, especially if you have any elderly/vulnerable children or adult family members looking for care, I am talking from experience. This company certainly doesn't live up to its name.
↩Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is
We ended this package of care due to the fact the social worker had told us that you wanted more hours which she explained that you could not have as this was not needed and on our meeting, we also said the same that the hours you are asking were not needed and the fact your family member had...
We ended this package of care due to the fact the social worker had told us that you wanted more hours which she explained that you could not have as this was not needed and on our meeting, we also said the same that the hours you are asking were not needed and the fact your family member had stated that they knew how to get what they wanted for free and as I said to your social worker that from what the staff are saying no more hours was needed and the hours you already had was more then enough also telling staff if they wanted free funding to go to your family member. Sorry if you feel like this but at the end of the day as a company, we did everything that was required including having the email from your social worker stating the care had finished on the Monday. So please don't lie and tell the truth! and again I will say that all the hours you get are really not needed!
Review from Stephen G (Client / Service User) published on 20 December 2022 Submitted via Website•
Overall Experience
We were moved from local authority carers to this company for my late father and without much notice. I was very sceptical, however, I need not have been. The carers from Care Is Where The Heart is, are phenomenal, nothing is too much trouble. The care provided was very patient-centered. Every girl...
We were moved from local authority carers to this company for my late father and without much notice. I was very sceptical, however, I need not have been. The carers from Care Is Where The Heart is, are phenomenal, nothing is too much trouble. The care provided was very patient-centered. Every girl that came into my father's property was always polite and each time they entered they announced who they were before approaching my father's room. The slightest concern for pain or in fact any concern at all related to my father's care was escalated and sorted. One evening whilst waiting for some supplies to arrive, one carer went and purchased said supply from a chemist as I was at work. The management of this company takes their role seriously, helping to sort issues with GPs and district nurses, they also do rounds with their carers tending to clients' care needs. I would strongly recommend this company for anyone's care needs after our experience. Definitely deserve 5-star ratings, each and every one.
↩Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is
Thank you very much for you kind words. We did enjoy looking after your dad, he was so lovely and meeting yourself and the family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (0)
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Frequently Asked Questions about Care Is Where The Heart Is
How many Carers does Care Is Where The Heart Is employ?
Care Is Where The Heart Is employs 10 carers.
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