What Type of Services does Care Is Where The Heart Is offer?

Care Is Where The Heart Is offers Home Care.

How many Carers does Care Is Where The Heart Is employ?

Care Is Where The Heart Is employs 10 carers.

Care Is Where The Heart Is, 202 Trinity Point, Halesowen, West Midlands B63 3HY

Care Is Where The Heart Is

202 Trinity Point, Halesowen B63 3HY

3 Reviews

Care Provided by Care Is Where The Heart Is

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing

Other Care Provided

Dementia
Mental Health Condition
Physical Disability

Review from David G (Client) published on 20 March 2023 Submitted via Website • Report

Overall Experience

I started using this care company about one year ago and can honestly say that in all that time I have never been let down, as somehow they always seem able to come up with "the goods" even when they are under a lot of pressure trying to fit every body in.
The reason for their success seems to stem

from very good leadership emanating from the top downwards.
Long may they continue!

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

Thank you for your kind words, David. I hope we can continue working with each other.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Samee A (Client) published on 7 February 2023 Submitted via Website • Report

Overall Experience

Advice to anyone looking for care, this care provider is utterly unprofessional and will leave you stranded without care. You will receive emails late at night saying that they are struggling with their staffing, and the next day, they'll email you around after lunch to say that they are unable to support

you and terminate your contract as of the next day leaving you insufficient time to find a replacement care agency. The management is very unprofessional. I do not advise this care provider to anyone looking for a reliable and trustworthy agency, especially if you have any elderly/vulnerable children or adult family members looking for care, I am talking from experience. This company certainly doesn't live up to its name.

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

We ended this package of care due to the fact the social worker had told us that you wanted more hours which she explained that you could not have as this was not needed and on our meeting, we also…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Stephen G (Client) published on 20 December 2022 Submitted via Website • Report

Overall Experience

We were moved from local authority carers to this company for my late father and without much notice. I was very sceptical, however, I need not have been. The carers from Care Is Where The Heart is, are phenomenal, nothing is too much trouble. The care provided was very patient-centered. Every girl

that came into my father's property was always polite and each time they entered they announced who they were before approaching my father's room. The slightest concern for pain or in fact any concern at all related to my father's care was escalated and sorted. One evening whilst waiting for some supplies to arrive, one carer went and purchased said supply from a chemist as I was at work. The management of this company takes their role seriously, helping to sort issues with GPs and district nurses, they also do rounds with their carers tending to clients' care needs. I would strongly recommend this company for anyone's care needs after our experience. Definitely deserve 5-star ratings, each and every one.

Reply from Sandy Brown, Owner/ NI at Care Is Where The Heart Is

Thank you very much for you kind words. We did enjoy looking after your dad, he was so lovely and meeting yourself and the family.