Care Is Where The Heart Is

Long may they continue!

Advice to anyone looking for care, this care provider is utterly unprofessional and will leave you stranded without care. You will receive emails late at night saying that they are struggling with their staffing, and the next day, they'll email you around after lunch to say that they are unable to support you and terminate your contract as of the next day leaving you insufficient time to find a replacement care agency. The management is very unprofessional. I do not advise this care provider to anyone looking for a reliable and trustworthy agency, especially if you have any elderly/vulnerable children or adult family members looking for care, I am talking from experience. This company certainly doesn't live up to its name.

We were moved from local authority carers to this company for my late father and without much notice. I was very sceptical, however, I need not have been. The carers from Care Is Where The Heart is, are phenomenal, nothing is too much trouble. The care provided was very patient-centered. Every girl that came into my father's property was always polite and each time they entered they announced who they were before approaching my father's room. The slightest concern for pain or in fact any concern at all related to my father's care was escalated and sorted. One evening whilst waiting for some supplies to arrive, one carer went and purchased said supply from a chemist as I was at work. The management of this company takes their role seriously, helping to sort issues with GPs and district nurses, they also do rounds with their carers tending to clients' care needs. I would strongly recommend this company for anyone's care needs after our experience. Definitely deserve 5-star ratings, each and every one.