Over all time Glory House Care Services has 1 review.
Overall Experience
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Review from Beckie P (Client) published on 26 August 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
As a service user who has experienced different care companies in the past, what I can say is that the care and support from Glory House massively exceed any care I have received before. The management and carers are caring and compassionate from their hearts and that is evident from the very first
time you meet them. The management is approachable and hands on and their leadership skills reflect in the rest of the team. The staff are insightful, caring, respectful, trustworthy, and always treat me with dignity and respect. Even on my worse days, I always feel a little better after my visit due to the friendly, cheerful demeanor of the carers. They are responsive to even the most complex of needs, even if like myself, your disability fluctuates between one visit and the next. They are truly client-centred and really do go the extra mile to ensure you are "ok". Glory House deserves the utmost praise in every way and I would highly recommend them. I cannot praise them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
8 Jul 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Glory House Care Services
What Type of Services does Glory House Care Services offer?
Glory House Care Services offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Glory House Care Services to verify any information. View our terms and conditions. Glory House Care Services has an Basic Service - more info.