Genesees Care

24 Wedgwood Road, Bicester OX26 4UL
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9.7 21 Reviews
  • Genesees Care, Bicester
Genesees Care provides tailored home care services for teens and adults, from age 16 to age 65 and above.

Care services include 24-hour domiciliary care, personal care, dementia care, and mental health care. Genesees offers a flexible service and operates a 24/7 on-call system.

Genesees encourages clients and their relatives to take part in developing their care plan, which is fully personalised to match each individual's needs and preferences. Genesees strives to meet clients at their needs and exceed their expectations. They are committed to providing the highest quality of care at every opportunity.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

Our fees are flexible depending on the nature of the package and service required


Book a call or send an email to discuss further

These prices are only a guideline, please contact Genesees Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Genesees Ltd

Person in charge

  • Adeola Sofoluwe (Manager)

Genesees Care Reviews (21)

9.7

Genesees Care has a Review Score of 9.7 (9.731) out of 10, based on 18 reviews in the last 2 years.
Over all time Genesees Care has 21 reviews.

Overall Experience
  • 16
  • 4
  • 1
  • 0
  • 0
Date Published
  • 21
  • 7
  • 10
  • 18
  • 3
Reviewer Connection to Genesees Care
  • 8
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 21, showing 21-21
Review from Carole H (Daughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.
Reply from Stephen Owolabi, HR and Compliance Mgr at Genesees Care

Dear Carole, thank you very much for your kind review and feedback. We remain committed to always giving your father our excellent services at all times.
Thank you for the confidence you have placed in us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Genesees Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Genesees Care is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Genesees Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Adeola Sofoluwe

Job Title: Manager Joined: 2020

Adeola is a registered Mental Health Nurse and has been in the caring industry for over twenty years. She goes over and beyond to ensure that our clients are looked after, maintaining the highest standards of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Genesees Care to verify any information. View our terms and conditions. Genesees Care has an Enhanced Service - more info.