Genesees Care

24 Wedgwood Road, Bicester OX26 4UL
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9.6 23 Reviews
  • Genesees Care, Bicester
Genesees Care provides tailored home care services for teens and adults, from age 16 to age 65 and above.

Care services include 24-hour domiciliary care, personal care, dementia care, and mental health care. Genesees offers a flexible service and operates a 24/7 on-call system.

Genesees encourages clients and their relatives to take part in developing their care plan, which is fully personalised to match each individual's needs and preferences. Genesees strives to meet clients at their needs and exceed their expectations. They are committed to providing the highest quality of care at every opportunity.
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Care Provided by Genesees Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £30
  • Weekly Live-in Care Fees: £1200 – £1500

Our fees are flexible depending on the nature of the package and service required


Book a call or send an email to discuss further

These prices are only a guideline, please contact Genesees Care to find out the exact price for your requirements.

Contact Genesees Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Genesees Care to get a personalised quote.

Good to Know

Owner

  • Genesees Ltd
  • Privately Owned

Person in Charge

  • Adeola Sofoluwe (Registered Manager)

Genesees Care Reviews (23)

9.6

Genesees Care has a Review Score of 9.6 (9.604) out of 10, based on 16 reviews in the last 2 years.
Over all time Genesees Care has 23 reviews.

Overall Experience
  • 18
  • 4
  • 1
  • 0
  • 0
Date Published
  • 23
  • 3
  • 11
  • 16
  • 7
Reviewer Connection to Genesees Care
  • 8
  • 7
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 23, showing 21-23
Review from Victoria W (Daughter of Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management are always available and keep good communications. All the staff are extremely diligent and thorough with their duties, and keep cheerful and patient with my Mother when she is having a bad day.
Reply from Stephen Owolabi, HR and Compliance Manager at Genesees CareThank you for your kind feedback. We are glad that you are happy with the ongoing care for your dear mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are all lovely, kind, friendly and cheerful, they are carers who care. Always happy to help in whatever way needed, nothing is too much trouble. Always on time, and I’m never felt rushed like with some agencies I have been with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carole H (Daughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.
Reply from Stephen Owolabi, HR and Compliance Mgr at Genesees CareDear Carole, thank you very much for your kind review and feedback. We remain committed to always giving your father our excellent services at all times.
Thank you for the confidence you have placed in us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Genesees Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Genesees Care is calculated as follows: ( (77 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 96 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Genesees Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Adeola Sofoluwe

Job Title: Manager Joined: 2020

Adeola is a registered Mental Health Nurse and has been in the caring industry for over twenty years. She goes over and beyond to ensure that our clients are looked after, maintaining the highest standards of care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Genesees Care to verify any information. View our terms and conditions. Genesees Care has an Enhanced Service - more info.