Genesees Care

Genesees Care originally started coming in for half an hour a day funded by the NHS to treat my nanny's skin condition on her legs. Having carers coming into her home was never going to be easy but very quickly Nan grew a great relationship with the carer who initially started the visits and then the two other carers. Unfortunately in time Nan's health started to deteriorate and she was having regular falls, we as a family decided to fund ourselves more care with these lovely people. Genesis Care started then doing visits three times a day. Nan loved them coming in, first thing in the morning to get her up, give her medication and make her breakfast, then lunchtime to do her lunch and then back again early even for dinner and bedtime routine. For us as a family to have someone going in to care for Nan who she liked and felt comfortable with was a huge relief. We cannot thank the team enough for everything they have done! We would highly recommend them to anyone looking for home care.

The team of carers for my neighbour are very kind, caring and professional.

The carers that look after my wife have been brilliant. They are kind and careful at all times. They care about her dignity and are always very respectful when they are looking after her. They are always on time and seem very happy to be here, this makes a huge difference to us. The night time care is also brilliant, we cannot fault it all. The carers take time to listen to my wife and look after her needs.

Genesees have proved excellent in all respects. The carers have been capable, understanding, efficient and hard-working and have built good empathy with my mother. They have handled a couple of crises with calm action and compassion. Genesees have been very flexible in matching their service to the evolving needs of my mother, increasing and reducing cover as required and offering excellent advice on the level of cover needed (including where this was a reduction). I would thoroughly recommend Genesees.

The communication is first class.

The management are always available and keep good communications. All the staff are extremely diligent and thorough with their duties, and keep cheerful and patient with my Mother when she is having a bad day.

The carers are all lovely, kind, friendly and cheerful, they are carers who care. Always happy to help in whatever way needed, nothing is too much trouble. Always on time, and I’m never felt rushed like with some agencies I have been with.

My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.