Peak Home Assist

I'm very pleased with the support Peak Home Assist provide.

My friend really enjoys the visits from the carers. They are always polite, helpful, and caring, and treat my friend with kindness and respect. They also support my friend in a way that helps maintain their independence, which is very important to us.

Communication is very good, and we are always kept informed if there are any changes.

From my perspective, the administrative staff have also been extremely helpful and supportive. They are always willing to answer questions or help if anything needs arranging.

Overall, we have had a very positive experience and I would feel confident recommending Peak Home Assist to anyone looking for reliable and compassionate support.

I would like to say that I am happy with the care given to my mum by your staff. On a few occasions there have been just a few carers that don't appear to complete all tasks required but overall other members of your team are excellent who are kind, caring & show compassion when caring for my mum. She is happy with the care she receives and feels comfortable will all your staff .

All my mums carers are excellent- she is always happy to see them . They chat to her putting her at ease and making her laugh on a regular basis, she always tells me who has been and how much she has enjoyed the company.

very good service, problems resolved easily , kind and reliable . I would recommend this service provider to other members of our family and friends. They always treat our cousin with respect . 5 Stars from our family

Care has been provided since 19 May 2025. So far, they have been very good. The management are approachable and friendly. The carers have been on time, very caring, polite and whilst only there for a short time, have either undertaken a bit of cleaning etc. or have made time for a chat. We have only had one problem which has been dealt with quickly and efficiently. If the care continues in the way it has started, there will be no worries. Many thanks to all the carers and extended team.

Thank you to the team for the excellent care provided . Great service and always happy to help when required . The team work with the family. Highly recommend peak assist for care needs . It's 5 stars from me.

I said a big thank you to her last night but just wanted you both to know that I really appreciate it! Amazing people! Outstanding work!

Thank you!

Really good company. Management very approachable and quick to act.Needed to change a day and done very quickly. In April management rang me and asked if I would like to cancel care on bank hol Monday because of double rate .I again asked to have Tuesday instead and it was done in minutes. All carers very punctual,polite and efficient ringing me if they are a bit late (very rare).Overall very pleased .My only wish is the carers could give my wife help with personal hygiene but my wife is adamant she doesn't need care and refuses all offers of help from me and the carers.

The carers come every morning just to wash and dress my husband. They are always polite, helpful and considerate, and notice anything which is different, which they discuss with us. They come prepared with the equipment they need and always dispose of the disposable stuff into the dustbin.

I am reassured that he is safe and well and there is good communication with me when needed.

Overall a great care company and I have found no faults with them.

We would recomend the The service given by Peak Home Assist to anyone in need of care.

We are very happy with the care given to our family member. Always on time and polite. Every carer we have met has been so attentive and caring we couldn't be happier with the care form peak home care thank you

Carers from Peak Home Assist attended to my chronically ill and disabled sister's needs for several months, enabling her to remain in her own home until that was no longer possible. My wife and I are most grateful to the manager and all her care team, for providing high quality care and for making my sister's life as comfortable as possible during the time when she was in their care. Our sincere thanks go to them all for doing everything they could to minimise her distress, especially during the last few weeks while she was still living at home, and for the kindness they showed in attending to her needs on the day of her move into a care home. Special thanks to the manager for her personal kindness to my sister, for professionally and efficiently setting up and coordinating the care plan, and for her prompt and diligent personal attention to ensuring that particular issues were dealt with as and when they arose.

Communication with the office was also straightforward and the team were friendly and efficient.

They are local to where we live which is ideal.

I have been a Peak Home Assist service user for several months and I can honestly say that it has been an extremely pleasant experience. All of the carers arrive on time (15 minutes either way), are very pleasant, and are exceptionally helpful. I find that they strike the right balance between being friendly and businesslike, are well trained and educated and I have had some fascinating conversations with carers who come from various parts of the world. Peak Home Assist may not be the cheapest service provider but in terms of value for money, they would be extremely hard to beat.

I have been with other companies and have been let down by them. Peak Home are totally different to them. I cannot speak highly enough of the company and my son's carer.

Overall very happy with the service to my mum. Sometimes when new carers go in I have to speak to Head Office as some of the instructions for caring for my mum aren't always followed. Otherwise all is ok.

I have been using Peak Home Assist for only a few months now for my brother, and so far we have been happy with their services. They are very responsive on the phone and by email and my brother is happy with their care.