Peak Home Assist

Wentworth House, Manners Avenue, Ilkeston DE7 8EF
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9.9 28 Reviews
  • Peak Home Assist, Ilkeston
Peak Home Assist are an experienced home care provider who offer services in Derbyshire, Nottinghamshire and Staffordshire.

Peak Home Assist provide 24-hour care for individuals aged 18 years and over; staff are on call day and night, and they have nominated staff on call in case of emergencies. Staff are trained to offer emotional support, reduce risks and hazards in Service Users' homes and assist with daily tasks and activities.

Peak Home Assist hold a CQC rating of GOOD (June 2022) on all key lines of enquiry, showcasing that Peak Home Assist are safe, well-led, caring, responsive and effective.

All care staff at Peak Home Assist are enhanced DBS checked and receive regular mandatory training in principle modules such as moving and handling, person-centred care and medication administration. As well as this, care staff hold at least a level 2 diploma in Health and Social Care or alternatively a level 2 care certificate. Staff are kind, empathetic, non-judgemental and professional. Peak Home Assist’s management team conduct regular spot checks and supervision sessions with care staff to ensure that they are happy in their role and operating to the best of their ability.

Peak Home Assist cater to the person-centred needs of each client. During initial assessment, which takes place before the commencement of care, the assessors get to know prospective clients and what their specific needs are. A care plan is then created with those needs at the core of the development.

Once care has commenced, care staff work closely with clients and often discuss individual needs and wants, to ensure that all care plans are as personalised as possible and updated regularly.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £27

Please get in touch for a personalised quotation if you have a managed service, or direct payment

These prices are only a guideline, please contact Peak Home Assist to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Peak Home Assist Ltd

Person in charge

  • Bramley Clarence (Managing Director/Nominated Individual)

Peak Home Assist Reviews (28)

9.9

Peak Home Assist has a Review Score of 9.9 (9.914) out of 10, based on 28 reviews in the last 2 years.
Over all time Peak Home Assist has 28 reviews.

Overall Experience
  • 26
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Date Published
  • 28
  • 11
  • 14
  • 28
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Reviewer Connection to Peak Home Assist
  • 9
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 28, showing 1-20
Review from D B (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say that I am happy with the care given to my mum by your staff. On a few occasions there have been just a few carers that don't appear to complete all tasks required but overall other members of your team are excellent who are kind, caring & show compassion when caring for my mum.
She is happy with the care she receives and feels comfortable will all your staff .
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you were happy with the service provided and value your feedback. Thank you for choosing Peak Home Assist as the care provider

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anita H (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my mums carers are excellent- she is always happy to see them . They chat to her putting her at ease and making her laugh on a regular basis, she always tells me who has been and how much she has enjoyed the company.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joy H (Cousin of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
very good service, problems resolved easily , kind and reliable . I would recommend this service provider to other members of our family and friends. They always treat our cousin with respect . 5 Stars from our family
Reply from Bramley Clarence, Managing Director/Nominated Individual at Peak Home Assist

Thank you for your kind words Joy. From all at Peak Home Assist.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Sister of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care has been provided since 19 May 2025. So far, they have been very good. The management are approachable and friendly. The carers have been on time, very caring, polite and whilst only there for a short time, have either undertaken a bit of cleaning etc. or have made time for a chat. We have
only had one problem which has been dealt with quickly and efficiently. If the care continues in the way it has started, there will be no worries. Many thanks to all the carers and extended team.
Reply from Bramley Clarence, Managing Director/Nominated Individual at Peak Home Assist

Thank you for you kind words. We are so grateful for you input :)

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from G P (Son of Client) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the team for the excellent care provided . Great service and always happy to help when required . The team work with the family. Highly recommend peak assist for care needs . It's 5 stars from me.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided, it is a pleasure working with you and providing the care and support to your Mum. Thank you for your kind words we really appreciate your honest feedback, Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carly F (Daughter of Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can I just say whoever the carers were at mums on that last call yesterday evening - they went above and beyond to actually locate mums denture - it was all the way down the bottom of the garden!!
I said a big thank you to her last night but just wanted you both to know that I really appreciate it!
Amazing people! Outstanding work!


Thank you!

Reply from Bramley Clarence, Managing Director/Nominated Individual at Peak Home Assist

Thank you for your kind words, and for choosing Peak Home Assist as your care provider.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeff A (Husband of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good company. Management very approachable and quick to act.Needed to change a day and done very quickly. In April management rang me and asked if I would like to cancel care on bank hol Monday because of double rate .I again asked to have Tuesday instead and it was done
in minutes. All carers very punctual,polite and efficient ringing me if they are a bit late (very rare).Overall very pleased .My only wish is the carers could give my wife help with personal hygiene but my wife is adamant she doesn't need care and refuses all offers of help from me and the carers.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R P (Wife of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers come every morning just to wash and dress my husband. They are always polite, helpful and considerate, and notice anything which is different, which they discuss with us. They come prepared with the equipment they need and always dispose of the disposable stuff into the dustbin.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda P (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Peak Home Assist have been supporting my dad twice a day for the last 2 months. During this time , the management and direct support staff have been brilliant. They have been very approachable and work hard to give dad the best quality of care, he is treated with dignity and respect at all times.
I
am reassured that he is safe and well and there is good communication with me when needed.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us, it's our pleasure working with you and your family member. Thank you for choosing Peak Home Assist as your care provider.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol W (Wife of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been satisfied with the care my husband receives. They are polite, clean and private people and I respect that. They respect my husband, myself and our home.
Overall a great care company and I have found no faults with them.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us, it's a pleasure working with you and your loved one. Thank you for choosing Peak Home Assist as your care provider.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mike S (Husband of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the carers who come to be very friendly, caring for all my wifes needs in avery professional way. They have formed a very personnel relationship with her and myself, we are eager to
have them come each time we have agreed them to come and they come on time forfilling all my wifes needs.
We
would recomend the The service given by Peak Home Assist to anyone in need of care.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us, it's a pleasure working with you. Thank you for choosing Peak Home Assist as your care provider.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Darlene L (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care given to our family member. Always on time and polite. Every carer we have met has been so attentive and caring we couldn't be happier with the care form peak home care thank you
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry G (Brother of Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers from Peak Home Assist attended to my chronically ill and disabled sister's needs for several months, enabling her to remain in her own home until that was no longer possible. My wife and I are most grateful to the manager and all her care team, for providing high quality care and for making my
sister's life as comfortable as possible during the time when she was in their care. Our sincere thanks go to them all for doing everything they could to minimise her distress, especially during the last few weeks while she was still living at home, and for the kindness they showed in attending to her needs on the day of her move into a care home. Special thanks to the manager for her personal kindness to my sister, for professionally and efficiently setting up and coordinating the care plan, and for her prompt and diligent personal attention to ensuring that particular issues were dealt with as and when they arose.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you and providing the care and support to your sister. Thank you for your kind words we really appreciate your honest feedback, Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jim G (Nephew of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were very happy with the care given to my aunt at her home over several months before she moved to a Care Home.
In sometimes challenging circumstances the care and support given was consistently excellent, with kind and helpful staff.
The carers who came in did everything they could
to move her with care and to make sure she was comfortable.
Communication with the office was also straightforward and the team were friendly and efficient.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you were happy with the service provided and value your feedback. Thank you for choosing Peak Home Assist as the care provider, wishing you all well for the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John E (Husband of Client) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is extremely happy with the friendly professional care she receives highly recommended.
Nothing is too much trouble for the carers we are very happy to have chosen Peak Home Assist.
They are local to where we live which is ideal.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan W (Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a Peak Home Assist service user for several months and I can honestly say that it has been an extremely pleasant experience. All of the carers arrive on time (15 minutes either way), are very pleasant, and are exceptionally helpful. I find that they strike the right balance between being
friendly and businesslike, are well trained and educated and I have had some fascinating conversations with carers who come from various parts of the world. Peak Home Assist may not be the cheapest service provider but in terms of value for money, they would be extremely hard to beat.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided it is a pleasure working with you. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Mother of Client) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good company. My son is taken out into the community by one of the Peak Home carers. They may go swimming, bowling, bingo or to the gym. It gives me a break, as his main carer, and my son loves going out with his carer. He gets on very well with his carer from Peak, and the company are very helpful.
If I need to change the days or times my son is taken out, the company will try their best, even if they have to send another carer.
I have been with other companies and have been let down by them. Peak Home are totally different to them. I cannot speak highly enough of the company and my son's carer.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for taking the time to write a review, your kind words and appreciation will be passed on to the staff members. Thank you for choosing Peak Home Assist.

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Review from Lynn G (Daughter of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very happy with the service to my mum. Sometimes when new carers go in I have to speak to Head Office as some of the instructions for caring for my mum aren't always followed. Otherwise all is ok.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you all.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret K (Sister of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been using Peak Home Assist for only a few months now for my brother, and so far we have been happy with their services. They are very responsive on the phone and by email and my brother is happy with their care.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D R (Sister of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You're very good, you work very hard to help my sister. You're all good and I'm glad we got you. My sister likes all the ladies who come to help her, they're always on time and they can't do enough to help. I am glad you come and help me with her.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided to your sister and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Peak Home Assist is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Peak Home Assist is calculated as follows: ( (148 Excellents x 5) + (14 Goods x 4) ) ÷ 162 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peak Home Assist is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (7)

Bramley

Bramley Clarence

Job Title: Managing Director Joined: 2023

Managing Director
Peak Home Assist

Alison

Alison Bradley

Job Title: Registered Manager Joined: 2020

Registered Manager
Peak Home Assist

Lorraine

Lorraine Ball

Job Title: Deputy Manager Joined: 2021

Deputy Manager
Peak Home Assist

Carole

Carole Davis

Job Title: Care Co-ordinator Joined: 2022

Care Co-Ordinator
Peak Home Assist

Yvonne

Yvonne Hemsley

Job Title: Training & Compliance Lead Joined: 2021

Training & Compliance Lead
Peak Home Assist

Kim

Kim Seed

Job Title: Team Leader Joined: 2021

Team Leader
Peak Home Assist

Caroline

Caroline Kiss

Job Title: Senior Healthcare Assistant Joined: 2023

Senior Healthcare Assistant
Peak Home Assist

Frequently Asked Questions about Peak Home Assist

What Type of Services does Peak Home Assist offer?

Peak Home Assist offers Home Care.

How many Carers does Peak Home Assist employ?

Peak Home Assist employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peak Home Assist to verify any information. View our terms and conditions. Peak Home Assist has an Enhanced Service - more info.