Peak Home Assist

Wentworth House, Manners Avenue, Ilkeston DE7 8EF
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9.9 22 Reviews
  • Peak Home Assist, Ilkeston
Peak Home Assist are an experienced home care provider who offer services in Derbyshire, Nottinghamshire and Staffordshire.

Peak Home Assist provide 24-hour care for individuals aged 18 years and over; staff are on call day and night, and they have nominated staff on call in case of emergencies. Staff are trained to offer emotional support, reduce risks and hazards in Service Users' homes and assist with daily tasks and activities.

Peak Home Assist hold a CQC rating of GOOD (June 2022) on all key lines of enquiry, showcasing that Peak Home Assist are safe, well-led, caring, responsive and effective.

All care staff at Peak Home Assist are enhanced DBS checked and receive regular mandatory training in principle modules such as moving and handling, person-centred care and medication administration. As well as this, care staff hold at least a level 2 diploma in Health and Social Care or alternatively a level 2 care certificate. Staff are kind, empathetic, non-judgemental and professional. Peak Home Assist’s management team conduct regular spot checks and supervision sessions with care staff to ensure that they are happy in their role and operating to the best of their ability.

Peak Home Assist cater to the person-centred needs of each client. During initial assessment, which takes place before the commencement of care, the assessors get to know prospective clients and what their specific needs are. A care plan is then created with those needs at the core of the development.

Once care has commenced, care staff work closely with clients and often discuss individual needs and wants, to ensure that all care plans are as personalised as possible and updated regularly.

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Care Provided by Peak Home Assist

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability / Autism
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Peak Home Assist Ltd
  • Person in charge
  • Bramley Clarence (Managing Director/Nominated Individual)

Funding & Fees Guide for Peak Home Assist

  • Prices

  • Private Self-funding rate
    30 minute visit - £20.00
    45 minute visit - £23.00
    60 minute visit - £27.00
    Sleep in night (22:00-07:00) £166.50 per night
    Waking night (22:00-07:00) £207.00 per night

  • Please get in touch for a personalised quotation if you have a managed service, or direct payment

Peak Home Assist Reviews (22)

Total of 22, showing 21-22
9.9

Peak Home Assist has a Review Score of 9.9 (9.906) out of 10, based on 22 reviews in the last 2 years. Over all time Peak Home Assist has 22 reviews.

Overall Experience

  • 20
  • 2
  • 0
  • 0
  • 0

Date Published

22
8
12
22
0

Review from H B (Granddaughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only care company to actually stand by my grandma and to meet all of her care needs. With difficult clients it can be hard in this line of work but Peak ensured my grandma and me were listened to every step of the way. There were odd issues, like every care company, but the difference with Peak
is that they actually listen. They take accountability and they adapt their approaches to suit the service users which is something I have never experienced with a care company. We have used 10+ care companies in the last 5 years and I would recommend Peak Home assist every single time. I cannot thank them enough for what they have done for me and my family. The carers are compassionate and patient and the office staff are outstanding.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for taking the time to review our service. It has been our pleasure supporting your grandmother, thank you for choosing Peak Home Assist.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L W (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a very new client/customer and I've only really spoken to the staff in the offices. All of the staff I have spoken to have been very helpful, extremely friendly, and caring. My father seems very comfortable with all the support he is getting from the care staff. Thank you.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for your review, I am pleased your father is receiving a good experience with the care staff. Thank you for choosing Peak Home Assist


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Peak Home Assist is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Peak Home Assist is calculated as follows: ( (115 Excellents x 5) + (12 Goods x 4) ) ÷ 127 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peak Home Assist is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Bramley

Bramley Clarence

Job Title: Managing Director

Joined: 2023

Managing Director
Peak Home Assist


Alison

Alison Bradley

Job Title: Registered Manager

Joined: 2020

Registered Manager
Peak Home Assist


Lorraine

Lorraine Ball

Job Title: Deputy Manager

Joined: 2021

Deputy Manager
Peak Home Assist


Carole

Carole Davis

Job Title: Care Co-ordinator

Joined: 2022

Care Co-Ordinator
Peak Home Assist


Yvonne

Yvonne Hemsley

Job Title: Training & Compliance Lead

Joined: 2021

Training & Compliance Lead
Peak Home Assist


Kim

Kim Seed

Job Title: Team Leader

Joined: 2021

Team Leader
Peak Home Assist


Caroline

Caroline Kiss

Job Title: Senior Healthcare Assistant

Joined: 2023

Senior Healthcare Assistant
Peak Home Assist


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