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Peak Home Assist

Wentworth House, Manners Avenue, Ilkeston DE7 8EF
Peak Home Assist Logo
Peak Home Assist logo
Peak Home Assist, Ilkeston
Peak Home Assist, Ilkeston
Peak Home Assist, Ilkeston

Peak Home Assist are an experienced home care provider who offer services in Derbyshire, Nottinghamshire and Staffordshire.

Peak Home Assist provide 24-hour care for individuals aged 18 years and over; staff are on call day and night, and they have nominated staff on call in case of emergencies. Staff are trained to offer emotional support, reduce risks and hazards in Service Users' homes and assist with daily tasks and activities.

Peak Home...  

Care Provided by Peak Home Assist

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £33
  • 30 Minute Visiting Care Fees: from £25

Please get in touch for a personalised quotation if you have a managed service, or direct payment, we offer discount on large self funding packages

The price(s) shown are provided by the agency. Contact Peak Home Assist for full pricing details and T&Cs.

Contact Peak Home Assist to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Peak Home Assist Ltd
  • Private Owned

Person in charge

  • Bramley Clarence (Managing Director/Nominated Individual)

Peak Home Assist Reviews (29)

9.9

Peak Home Assist has a Review Score of 9.9 (9.911) out of 10, based on 19 reviews in the last 2 years. Over all time Peak Home Assist has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from D R (Sister of Client) published on 23 April 2024 Submitted via Website
Overall Experience

You're very good, you work very hard to help my sister. You're all good and I'm glad we got you. My sister likes all the ladies who come to help her, they're always on time and they can't do enough to help. I am glad you come and help me with her.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided to your sister and value your feedback. Thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie F (Daughter of Client) published on 17 April 2024 Submitted via Website
Overall Experience

The care staff and management are very understanding and really helpful. Very attentive carers which are fantastic to my elderly parents. Cannot fault it in any way. A really great example of how care should be

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from S D (Client / Service User) published on 16 April 2024 Submitted via Postal Card
Overall Experience

I have been with Peak Home Assist for nearly three years. They are a very good company. I have a carer who takes me out into the community, swimming, gym, bingo, and shopping wherever I want to go. I can't speak highly enough of my carer. He is very patient and makes sure I am safe. Peak Home Assist staff are really friendly, and if I need to change times/days for my support, they always accommodate me. It's the best thing I did going with this company.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us; it's a pleasure working with you. Thank you for choosing Peak Home Assist as your care provider.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan M (Client / Service User) published on 10 April 2024 Submitted via Postal Card
Overall Experience
Peak Assist have been my care provider for the past 14 months. In all of this time they have been very punctual and efficient. I have formed a friendship with all the carers and look forward to their visits and chats. All go that extra mile to ensure they meet my needs and the conversations I have with them help my mental wellbeing as I spend long periods during the day with no social interaction.

To sum up the care I get from the carers and office staff is second to none.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Matt W (Stepson of Client) published on 3 April 2024 Submitted via Postal Card
Overall Experience

Peak Home Assist started caring for my stepdad in January, and the staff have been excellent! My stepdad is blind so needs extra assistance, and all the carers have gone above and beyond to make sure he feels comfortable and safe whilst carrying out their tasks. They always make sure spillages are cleaned up and he always looks clean and smart. Overall the whole family is very happy with the service provided.

Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rebecca G (Partner of Client) published on 22 February 2024 Submitted via Website
Overall Experience
The support myself and partner have received has been above and beyond.
All requests have always been met which has been great.
The staff are now part of our family they understand my partner and what he likes.

It's good to know that staff are on hand if I need to talk to anyone especially two members of staff in particular. Being able to access a service that myself and my partner are happy with has enabled me to carry on working full-time.

Reply from Alison Evans, Deputy Manager at Peak Home Assist

Thank you for taking the time to write a review, your kind words and appreciation will be passed on to the staff members. Thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V R (Daughter of Client) published on 22 February 2024 Submitted via Website
Overall Experience
Mum is really happy with her carers, they treat her with dignity and respect and allow her to make decisions regarding aspects of her personal care.
The staff are hardworking and anticipate Mum's needs to keep her comfortable in her own home and everything she needs in between calls.
The staff stay for Mum's allocated time and spend time talking to her when tasks are completed.

As her next of kin I find the app brilliant to see the log of care Mum has received.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H B (Granddaughter of Client) published on 22 February 2024 Submitted via Website
Overall Experience

The only care company to actually stand by my grandma and to meet all of her care needs. With difficult clients it can be hard in this line of work but Peak ensured my grandma and me were listened to every step of the way. There were odd issues, like every care company, but the difference with Peak is that they actually listen. They take accountability and they adapt their approaches to suit the service users which is something I have never experienced with a care company. We have used 10+ care companies in the last 5 years and I would recommend Peak Home assist every single time. I cannot thank them enough for what they have done for me and my family. The carers are compassionate and patient and the office staff are outstanding.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for taking the time to review our service. It has been our pleasure supporting your grandmother, thank you for choosing Peak Home Assist.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L W (Daughter of Client) published on 22 February 2024 Submitted via Website
Overall Experience

We are a very new client/customer and I've only really spoken to the staff in the offices. All of the staff I have spoken to have been very helpful, extremely friendly, and caring. My father seems very comfortable with all the support he is getting from the care staff. Thank you.

Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for your review, I am pleased your father is receiving a good experience with the care staff. Thank you for choosing Peak Home Assist

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 June 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Peak Home Assist.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Peak Home Assist.

Meet the Team (8)

Bramley Clarence Job Title: Managing Director Joined: 2023
Bramley Clarence
Managing Director

Peak Home Assist

Alison Bradley Job Title: Registered Manager Joined: 2020
Alison Bradley
Registered Manager

Peak Home Assist

Lorraine Ball Job Title: Deputy Manager Joined: 2021
Lorraine Ball
Deputy Manager

Peak Home Assist

Carole Davis Job Title: Care Co-ordinator Joined: 2022
Carole Davis
Care Co-Ordinator

Peak Home Assist

Yvonne Hemsley Job Title: Training & Compliance Lead Joined: 2021
Yvonne Hemsley
Training & Compliance Lead

Peak Home Assist

Kim Seed Job Title: Team Leader Joined: 2021
Kim Seed
Team Leader

Peak Home Assist

Caroline Kiss Job Title: Senior Healthcare Assistant Joined: 2023
Caroline Kiss
Senior Healthcare Assistant

Peak Home Assist

Shashima Arachchige Job Title: Senior Healthcare Assistant Joined: 2023
Shashima Arachchige

Senior Healthcare Assistant/Training and Compliance.

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