Peak Home Assist

Wentworth House, Manners Avenue, Ilkeston DE7 8EF
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9.9 28 Reviews
  • Peak Home Assist, Ilkeston
Peak Home Assist are an experienced home care provider who offer services in Derbyshire, Nottinghamshire and Staffordshire.

Peak Home Assist provide 24-hour care for individuals aged 18 years and over; staff are on call day and night, and they have nominated staff on call in case of emergencies. Staff are trained to offer emotional support, reduce risks and hazards in Service Users' homes and assist with daily tasks and activities.

Peak Home Assist hold a CQC rating of GOOD (June 2022) on all key lines of enquiry, showcasing that Peak Home Assist are safe, well-led, caring, responsive and effective.

All care staff at Peak Home Assist are enhanced DBS checked and receive regular mandatory training in principle modules such as moving and handling, person-centred care and medication administration. As well as this, care staff hold at least a level 2 diploma in Health and Social Care or alternatively a level 2 care certificate. Staff are kind, empathetic, non-judgemental and professional. Peak Home Assist’s management team conduct regular spot checks and supervision sessions with care staff to ensure that they are happy in their role and operating to the best of their ability.

Peak Home Assist cater to the person-centred needs of each client. During initial assessment, which takes place before the commencement of care, the assessors get to know prospective clients and what their specific needs are. A care plan is then created with those needs at the core of the development.

Once care has commenced, care staff work closely with clients and often discuss individual needs and wants, to ensure that all care plans are as personalised as possible and updated regularly.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £27

Please get in touch for a personalised quotation if you have a managed service, or direct payment

These prices are only a guideline, please contact Peak Home Assist to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Peak Home Assist Ltd

Person in charge

  • Bramley Clarence (Managing Director/Nominated Individual)

Peak Home Assist Reviews (28)

9.9

Peak Home Assist has a Review Score of 9.9 (9.914) out of 10, based on 28 reviews in the last 2 years.
Over all time Peak Home Assist has 28 reviews.

Overall Experience
  • 26
  • 2
  • 0
  • 0
  • 0
Date Published
  • 28
  • 11
  • 14
  • 28
  • 0
Reviewer Connection to Peak Home Assist
  • 9
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Julie F (Daughter of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff and management are very understanding and really helpful. Very attentive carers which are fantastic to my elderly parents. Cannot fault it in any way. A really great example of how care should be
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S D (Client) assisted by family/friend published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Peak Home Assist for nearly three years. They are a very good company. I have a carer who takes me out into the community, swimming, gym, bingo, and shopping wherever I want to go. I can't speak highly enough of my carer. He is very patient and makes sure I am safe. Peak Home Assist
staff are really friendly, and if I need to change times/days for my support, they always accommodate me. It's the best thing I did going with this company.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you so much for sharing your experience with us; it's a pleasure working with you. Thank you for choosing Peak Home Assist as your care provider.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan M (Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peak Assist have been my care provider for the past 14 months. In all of this time they have been very punctual and efficient. I have formed a friendship with all the carers and look forward to their visits and chats. All go that extra mile to ensure they meet my needs and the conversations I have with
them help my mental wellbeing as I spend long periods during the day with no social interaction.
To sum up the care I get from the carers and office staff is second to none.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Matt W (Stepson of Client) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peak Home Assist started caring for my stepdad in January, and the staff have been excellent! My stepdad is blind so needs extra assistance, and all the carers have gone above and beyond to make sure he feels comfortable and safe whilst carrying out their tasks. They always make sure spillages are cleaned
up and he always looks clean and smart. Overall the whole family is very happy with the service provided.
Reply from Alison Bradley, Registered Manager at Peak Home Assist

Thank you for sharing your experience with us, I am very pleased you are happy with the care and support provided its a pleasure working with you all.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rebecca G (Partner of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support myself and partner have received has been above and beyond.
All requests have always been met which has been great.
The staff are now part of our family they understand my partner and what he likes.
It's good to know that staff are on hand if I need to talk to anyone especially two
members of staff in particular. Being able to access a service that myself and my partner are happy with has enabled me to carry on working full-time.
Reply from Alison Evans, Deputy Manager at Peak Home Assist

Thank you for taking the time to write a review, your kind words and appreciation will be passed on to the staff members. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V R (Daughter of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is really happy with her carers, they treat her with dignity and respect and allow her to make decisions regarding aspects of her personal care.
The staff are hardworking and anticipate Mum's needs to keep her comfortable in her own home and everything she needs in between calls.
The staff stay
for Mum's allocated time and spend time talking to her when tasks are completed.
As her next of kin I find the app brilliant to see the log of care Mum has received.
Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for sharing your experience with us, we are pleased you are happy with the service being provided and value your feedback. Thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H B (Granddaughter of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The only care company to actually stand by my grandma and to meet all of her care needs. With difficult clients it can be hard in this line of work but Peak ensured my grandma and me were listened to every step of the way. There were odd issues, like every care company, but the difference with Peak
is that they actually listen. They take accountability and they adapt their approaches to suit the service users which is something I have never experienced with a care company. We have used 10+ care companies in the last 5 years and I would recommend Peak Home assist every single time. I cannot thank them enough for what they have done for me and my family. The carers are compassionate and patient and the office staff are outstanding.
Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for taking the time to review our service. It has been our pleasure supporting your grandmother, thank you for choosing Peak Home Assist.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L W (Daughter of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a very new client/customer and I've only really spoken to the staff in the offices. All of the staff I have spoken to have been very helpful, extremely friendly, and caring. My father seems very comfortable with all the support he is getting from the care staff. Thank you.
Reply from Alison Bradley, Manager at Peak Home Assist

Thank you for your review, I am pleased your father is receiving a good experience with the care staff. Thank you for choosing Peak Home Assist

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.914)

Overview of Review Score

The Review Score of 9.9 (9.914) out of 10 for Peak Home Assist is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Peak Home Assist is calculated as follows: ( (148 Excellents x 5) + (14 Goods x 4) ) ÷ 162 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peak Home Assist is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (7)

Bramley

Bramley Clarence

Job Title: Managing Director Joined: 2023

Managing Director
Peak Home Assist

Alison

Alison Bradley

Job Title: Registered Manager Joined: 2020

Registered Manager
Peak Home Assist

Lorraine

Lorraine Ball

Job Title: Deputy Manager Joined: 2021

Deputy Manager
Peak Home Assist

Carole

Carole Davis

Job Title: Care Co-ordinator Joined: 2022

Care Co-Ordinator
Peak Home Assist

Yvonne

Yvonne Hemsley

Job Title: Training & Compliance Lead Joined: 2021

Training & Compliance Lead
Peak Home Assist

Kim

Kim Seed

Job Title: Team Leader Joined: 2021

Team Leader
Peak Home Assist

Caroline

Caroline Kiss

Job Title: Senior Healthcare Assistant Joined: 2023

Senior Healthcare Assistant
Peak Home Assist

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peak Home Assist to verify any information. View our terms and conditions. Peak Home Assist has an Enhanced Service - more info.