Routes Healthcare (North East Homecare)

Suite 001 Ground Floor, Doxford Works, Admiral Way, Doxford International Business Park, Sunderland SR3 3XW
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9.0 3 Reviews
  • Routes Healthcare (North East Homecare), Sunderland
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Care Provided by Routes Healthcare (North East Homecare)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £35
  • Weekly Live-in Care Fees: £1260 – £1999.97

Quality Care That's Truly Affordable
Our transparent pricing reflects our commitment to delivering exceptional care while ensuring value for money.


Visiting Home Care from £21 per hour:
- Fully trained, dedicated carers
- Flexible support when you need it
- Personalised to your routines
- No hidden costs or surprises


Live-in Care from £1,260 weekly:
- Round-the-clock dedicated support
- One-to-one personalised care
- Maintain your independence at home
- Complete peace of mind for you and your family

These prices are only a guideline, please contact Routes Healthcare (North East Homecare) to find out the exact price for your requirements.

Contact Routes Healthcare (North East Homecare) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Routes Healthcare (North East Homecare) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Beth McFarlane (Registered Manager)
Are you the Owner/Manager of Routes Healthcare (North East Homecare)? View your Advertising Options

Routes Healthcare (North East Homecare) Reviews (3)

9.0

Routes Healthcare (North East Homecare) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Routes Healthcare (North East Homecare) has 3 reviews.

Overall Experience
  • 3
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  • 0
  • 0
  • 0
Date Published
  • 3
  • 2
  • 3
  • 3
  • 0
Reviewer Connection to Routes Healthcare (North East Homecare)
  • 2
  • 1
Total of 3, showing 1-3
Review from Gavin S (Son of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers looking after my dad were truly a credit to themselves and your company. I know 2 of their names were Becka and Rhiannan. Nothing was ever 2 much hassle and they made dad feel as though he wasn't just a number.
The whole family are truly truly fearful of thee work the lasses done.
Thanks
Gavin
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kelly H (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam gets four calls a day from yourselves and I would just like to say how lovely all the staff is especially Charlotte and Karissa as there level of care towards my mam is outstanding and they always make sure my mam is happy and content before they leave her. They always go above and beyond with
the care and we cannot them enough. We are forever grateful to have routes as my mams main carers.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (North East Homecare)Charlotte, Karissa and the care team will be so pleased to read this - we're so proud of our carers for everything they do. It's clear your mam means the world to you, and knowing our team makes her happy matters enormously to us. Thanks for trusting us with her care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie J (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
These girls were amazing , not only were they professional and did everything for my mam but they also listened to me and my worries and anxiety nothing was too much for them I would and have highly recommended them to everyone I know .I will never forget their patience and kindness.
Reply from Cherelle Mcclafferty, Marketing Coordinator at Routes Healthcare (North East Homecare)Thank you so much for your lovely feedback, we're so proud of our care team and love that they were able to help both your mam and yourself. I wish you all the best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Routes Healthcare (North East Homecare) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Routes Healthcare (North East Homecare) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Routes Healthcare (North East Homecare) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Routes Healthcare (North East Homecare)

How many Carers does Routes Healthcare (North East Homecare) employ?

Routes Healthcare (North East Homecare) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Routes Healthcare (North East Homecare) to verify any information. View our terms and conditions. Routes Healthcare (North East Homecare) has an Basic Service - more info.