Royal Care Thanet

Care is upmost positive, they are kind, deal with Mum with dignity, very gentle, keep Mum in good clean and feed and the bungalow is as clean as is possible, staff are sympathetic to Mum's needs, all staff have been amazing in the care they give on a daily basis.

I am happy with the care my Dad is receiving from Royal Care. All the staff that assist my Dad are very respectful and treat him with dignity. They interact with him respectfully and care for him well. I have been present when the carers arrive and have heard them talk and joke with my Dad which is lovely to hear. The carers also interact with my Mum well as she is the main carer for my Dad with my support. My Mum would not be able to manage without the caring support from the carers, and it would not be possible keep him at home. The standard of care is excellent and I have no concerns. Having the monthly review from Royal Care manager is valuable as if there is any concerns they are sorted out efficiently. All the family are very pleased with the care my Dad is getting and I thank all the carers for what they do and as it means so much to me as my Dad can stay at home with my Mum with there support. I thank you all for your care and treating my Mum and Dad with respect. Thank you all

Thank you royal care

The care given to my cousin has been great. The carers were always kind,reassuring & polite. Although she didn't want to change to new carers they made the transfer smooth and positive. Her needs were their main priority. I can't thank them enough.

I found the service excellent in every way making my wife smile is a good thing. Well done. Keep it up.

I am very happy with the care I have. They look after me well.

From the very first care visit, I was so impressed with the kindness and compassion shown to my husband. Empathy and kindness are constantly shown and the whole care team are just amazing. Nothing seems to bother them at all and words are not enough to show my gratitude.

We would recommend this company to anyone in our position.

Lovely caring staff , carers and office staff, couldnt fault them, thankyou for your help, highly recommend Royal Care. All carers were well presented and more than happy to help with not only the care for my mum but also additional help around the house for my dad.

Caring for my elderly mum with dementia -The office have been so helpful to meet all requests made - the carers have been good communicators, kind , efficient and professional and genuinely caring..I would recommend.

I have only praise for Royal Care Thanet. They made everything seem effortless and no trouble. The three young ladies who came to care for Mum were all so caring, thoughtful, and professional. We could not have asked for more. Thank you from the bottom of my heart.

I have been a service user since February 2024 to date without complaint. All the ladies look after me very well and I look forward to seeing them every day. I have good days, bad days and in-between days and the ladies take my needs into account to ensure I am comfortable and catered for. We do a lot of laughing when they are here. They work hard, are diligent, always polite and sympathetic to my health issues and needs at all times.

Your staff are so kind, thorough, happy and professional. They are clean too. We couldn't ask for more from them. Thanks to them my father welcomes their visits.

I was transferred to Royal Care the end of December 2022 as another agency was unable to provide care level the council wanted. Since then, I have seen twenty-nine carers in fourteen and a half months. In dealing with clients, mostly women who (legally) refuse male carer, no problem as such with Royal Care employing staff from an Indian state but some are unfamiliar with UK national food, gas hob, frying pan etc. Phoned a cookery tutor but she has retired. All should know how to use key safe. As a former manager, I refuse to say who is number one etc.

As soon as the company was contracted for service the management team visited the house and fully debriefed the family to understand every detail of Mum's care needs. Thereafter, the carers attending to Mum's needs were always punctual, personable, polite, respectful and totally professional, engaging Mum in conversation throughout their visits and exhibiting compassion and kindness. Carers engaged in conversation with family during ad hoc visits, providing care and welfare updates in a very professional and compassionate manner. The visit reports viewable on the App also allowed the family to monitor in detail the care provided at each visit and Mum's developing health needs. Communication with the office management team via phone or email was always responded to promptly and requests were actioned as appropriate. Overall the service provided by this company has been excellent and I would highly recommend it.

The Royal carers have been attentive, cheerful and competent.

The staff are good and thoughtful, understanding. Always clean and tidy looking and polite. Very friendly and helpful.

Wonderful staff - always smiling and happy, giving great care to my husband. Management always available and ready to help. I have not filed in value for money as the cost of this care causes us great stress - two visits a day for ten to fifteen minutes a time instead of four visits a day cost £22 less!

Royal Care has been amazing. Each member of staff is friendly and takes their job seriously. I seriously cannot say enough good things about them. They have treated my grandmother with care and dignity and she always looks forward to them coming round.

I would strongly advise anyone considering Royal Care to look elsewhere for care services.