Ebor Home Care

Utilities House, Outgang Lane, York YO19 5UP
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Top 20 award
9.9 27 Reviews
  • Ebor Home Care, York
Ebor Home Care is a proudly family-run, premium home care provider based in York, committed to delivering compassionate, high-quality care to individuals who wish to remain living independently in the comfort of their own homes. Known for their warm, personal approach, Ebor Home Care’s friendly and dedicated team take the time to understand the individual needs, routines, and preferences of each person they support.

Recognising that every individual is unique, Ebor Home Care offers person-centred services tailored to the client’s specific requirements. The client is always placed at the heart of every care plan, with dignity, independence, and personal choice guiding every decision. Whether support is needed with personal care, medication, mobility, companionship, or meals, their carers work closely with both clients and families to ensure care is delivered with compassion, respect, and consistency.

Their services are flexible and responsive, designed to adapt to the changing needs and priorities of those they care for. From short-term, post-hospital recovery support to long-term, complex care arrangements, Ebor Home Care provides reliable, professional care that enhances quality of life and offers peace of mind to families across York and the surrounding areas.
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Care Provided by Ebor Home Care

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36

The per hour rate is for Monday to Friday for an hour call only. Other call times are available and charged at a per call rate, not per hour rate.

These prices are only a guideline, please contact Ebor Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ebor Home Care Ltd

Person in Charge

  • Emma Mccue (Registered Manager)

Ebor Home Care Reviews (27)

9.9

Ebor Home Care has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years.
Over all time Ebor Home Care has 27 reviews.

Overall Experience
  • 26
  • 1
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Date Published
  • 27
  • 1
  • 3
  • 14
  • 13
Reviewer Connection to Ebor Home Care
  • 12
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 1-20
Review from Ruth J (Wife of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say. We are so lucky to have been with Ebor Home Care for the last 20 months. Their support, understanding, guidance, reliability and care has been absolutely outstanding.
It is a pleasure to have all members of this superbly trained team in our home. We know we can approach them
at any time with any problems or queries and they deal with them efficiently and effectively without any hesitation. A massive THANK YOU Ebor, we hope we're with you for many more years!
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your incredibly kind words, they truly mean the world to all of us at Ebor Home Care. It has been an absolute privilege to support you over the past 20 months, and we're so glad…read more
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Review from J W (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot put into words how brilliant the Manager and her team are, the care they give my mum is outstanding, mum had a stroke in May which left her non-verbal, we hired a private speech therapist which wasn't working but since the manager and her team took over mums care, not only has her speech improved
dramatically her whole mood has as well. I have just recently been on holiday and mum took ill while I was away and straight away not only did they get in touch with the doctor they collected her medication and made sure she was ok. I cannot thank them enough for the are all outstanding and do a remarkable job, and me and my family are truly grateful and would certainly referred them to anybody.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for taking the time to leave such a heartfelt and thoughtful review. We are truly humbled by your kind words and are so pleased to hear about the positive impact our team has had on…read more
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Review from Mike W (Son of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents live in York and I live in Shropshire. I was originally hesitant about how effective care would be for my parents, but I couldn't have been more wrong. The team provide an excellent, flexible, caring and professional service for my parents visiting their home 3-4 times a day. In doing so
they are allowing them to stay in their own home rather than residential care. All of the team, without exception, have become friends to my parents and have improved their quality of live beyond recognition. I cannot recommend Ebor highly enough, they are brilliant!
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your thoughtful and kind words. We truly appreciate you taking the time to share your experience. It's heartwarming to know that our team has made such a positive impact on your…read more
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Review from E T (Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy and feel safer because of carers coming in. Also my daughter is more content because of the distance between us.
Reply from Liam Brown, Business Manager at Ebor Home Care
We're so grateful for your wonderful feedback! It's a privilege to support you, and we're delighted to hear that our care is making a positive difference in your life. Our team is dedicated to…read more
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Review from Judy D (Wife of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffers from Parkinson's Disease and we've been with Ebor Home Care for around 18 months, 18 months of home-living we could not have managed without their help and support, her team of managers and carers are professional, reliable, competent, flexible in emergencies, quick to respond to
requests, a great source of innovative caring tips. But as a team and as individuals, they are so much more than this. My husband is treated, always, with care, dignity and gentleness. His preferences and interests are noted and responded to. Time with a carer is often a time of laughter and pleasurable conversation, and when I need an occasional boost to my spirits, that boost is forthcoming. I recommend Ebor Home Care unreservedly.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your thoughtful and heartfelt review. It means a great deal to our entire team at Ebor Home Care. We are honoured to have supported your husband over the past 18 months, helping…read more
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Review from C C (Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love Ebor Home Care I'm so happy that my social worker found it all those years ago. I've found friends gems as people and I've grown massively since I started having this support they are good at helping in the home, working out at the gym, and meeting with my friends and family. I kept asking social
workers to increase my allowance as my health needed more and the thought of losing this support would seriously have a negative impact on my mental health. I look forward to my shifts and enjoy them. I have my favs but who doesn't hey? The only thing I worry about is a good review could make people want to also have Ebor and hate the thought of losing it. More happy and positive and want to enjoy life more which not only has made an impact on me but my family as a whole. Best care agency by a mile. Any problems the team is happy to rectify and we have a laugh. Talking my thing as is truth so thank you Ebor.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you for your wonderful review! We're so pleased to know that our home care services have met your expectations. Our team strives to deliver the highest quality of care and support, and it's…read more
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Review from Sara C (Wife of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am full of praise for this company. My husband is cared for sensitively, professionally and well. He is a complex patient with constantly changing needs. The manager and the carers communicate well with each other and are quick to respond and adapt when his needs change. They show concern and offer
support to me as well. I feel part of a caring team which I value hugely. It feels that nothing is too much trouble and this makes a difficult and painful situation possible to bear.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for sharing your experience! It means a lot to us to hear that you've been happy with the care you've received. Our team is dedicated to making sure you feel comfortable, supported,…read more
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Review from R B (Husband of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Ebor Care is excellent, the carers are brilliant, with Ebor Care they have no individuals they work as a team which is well organised and if help is required they are on it, my wife always looks forward to the carers coming to help her
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our home care services. Our team is dedicated to providing compassionate and personalised care,…read more
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Review from Christina Q (Granddaughter of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the care provided to my Grandmother over the last few years of her life. Exceptional service is provided by staff and a company that truly cares about its clients. The support and care provided at the end of her life is something we will always be grateful for. Highly recommend.
Reply from Bethany Brown, Compliance Manager at Ebor Home Care
Thank you very much for your review! It's great to know that our team helped your grandmother and that you and your family saw the benefit of our care. It was an absolute pleasure providing care for…read more
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Review from J W (Client) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a Gold Standard company offering first-class care with first-class management. Having experienced other care companies, I cannot recommend them highly enough. The Senior Management are genuinely interested in the level of care they provide and the comfort of the client. The carers are professional,
compassionate and hardworking.
Reply from Bethany Brown, Compliance Director at Ebor Home Care
Thank you so much for your review! It has been a pleasure taking care of your auntie, all the carers loved seeing her! We are very proud to hear that the care from our senior and care team has matched…read more
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Review from Tracey M (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first contact with the team at Ebor Home Care, both mum and I were extremely confident they would deliver the care required, and we weren't disappointed. Everyone, from the carers to office staff and the managers put mum at the heart of her care plan and the care they provided was exceptional.
Such reliable care in the home meant mum felt safe and looked after and was able to live at home rather than move into a care home. From my perspective I knew I could contact the team if I had any questions, nothing was too much trouble. Big thank you to the team.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your review! It has been a pleasure taking care of mum, all the carers love seeing her! We are very proud to hear that the care from our team and the service itself has matched…read more
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Review from G J (Son of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother had a shocking illness before Christmas that resulted in a long hospital stay, followed by a period where she stayed with family members to recuperate. Her greatest wish was to be independent again and return to her own home. Ebor Home Care worked with us to plan a care and support
package which would see her living confidently at home as quickly as possible. The management and administrative staff were very professional with a comforting friendly approach to customer care. The carers were wonderful and nothing was ever too much trouble for them. The whole team worked together to support Mum who has come on in leaps and bounds getting back to her normal self in a very quick time. She calls the team her ‘safety blanket’ and although a little apprehensive initially, she realises their support and guidance have been instrumental in her recovery. Ebor Home Care is an exceptional family business and I will not hesitate to recommend them to others requiring assistance.
Reply from Keith Pidd, Director at Ebor Home Care
Thank you very much for your kind words. Customer service is at the heart of everything we do. Your comments confirm to us, that we are doing things right. We are so happy your mum has gained back her…read more
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Review from Antoinette W (Daughter of Client) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provider, very professional, kind and exceptionally caring.
My mum is so happy with the care she is receiving from Ebor Home Care they are mum's extended family.
The carers are well trained and recognise all aspects of care from personal hygiene, safety around the home, dietary requirements,
skincare, and dealing with Mum's mild dementia, all provided with dignity and kindness. I know Mum is in safe hands and is well cared for.
Ebor Home Care is a well-run family business who are always available and approachable, they give 100% to their work and are highly recommended by Mum, myself and my family.
Well done to all at Ebor Home Care.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your review! We are really happy to hear Mum feels like she is getting the best care possible and also you seeing the benefit of this.
I will pass back your feedback to the care…read more
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Review from Jackie D (Daughter-in-law of Client) published on 5 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Ebor team came in at short notice to help out with my mother-in-law who is suffering from Dementia. From the outset, they have worked with us to ensure her needs are met. They understand her needs and are kind and friendly which is reassuring for my mother-in-law and for us. The group chat set-up
is invaluable to us and we always know how she is doing and any problems are picked up quickly. The team are excellent in a crisis and we feel very confident that she is in safe hands.
Reply from Liam Brown, Business Manager at Ebor Home Care
Hi, thank you very much for the review. It is great to hear that the group-chat is of high importance and keeps you updated on your family's care.
If there is anything you need or would like to…read more
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Review from Sue R (Daughter of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Ebor Home Care, their service is exceptional, professional caring and going above and beyond looking after my mum and nothing is too much trouble or effort. Mum has just come out of the hospital and the extra care and attention the carers are providing are amazing. The management
support I'm receiving is first class they make you feel so special and are more like a family. I would say to anyone I recommend them as one of the best if not the best in the area. Well done Ebor Home Care and thanks so much for caring for my mum and looking after me too, means so much.
Reply from Liam Brown, Business Manager at Ebor Home Care
Hi Sue,
Thank you very much for the review! It makes us proud to hear about the care our staff are providing to our clients. We will continue to strive to keep Mum as independent as she possibly can…read more
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Review from Rachel G (Daughter of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My goodness, what a lucky find for us, Ebor Home is working out so well for my dad.
Dad has Parkinson’s so is slowly getting unable to care for himself.
At the moment he has carers three times a week to shower him and any other help around his bungalow, changing his bed, dusting etc. These amazing
carers have taken the strain off my sister and I, so we can visit Dad and have quality time with him.
So, 10/10 for Dad's care.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you very much for your feedback! It is a pleasure caring for your dad and we are glad to hear that you and your sister have benefited from the care your dad is now receiving. If you need…read more
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Review from Penny S (Daughter of Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, caring reliable and incredibly helpful. They really do go the extra mile. Communication is prompt and thorough and the staff are extremely approachable. I would thoroughly recommend Ebor Home Care.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for the review and your lovely words! I will make sure these are passed onto our amazing carers. It has been our utmost pleasure caring for your mum. If you need anything in the…read more
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Review from Carole F (Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m extremely happy with my carers everyone is so different and they do their jobs exceptionally well. My carers make sure I have all to hand each day as my disability makes me unable. They give me choices throughout the day for meal times. The carers are always punctual and there is never anything
that is too much. I’m very happy.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for the review! I am extremely happy to hear about the experience you are currently having with your care package and the carers involved. We try and go above and beyond each day to…read more
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Review from Alan C (Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with exceptional service from manager and all her caring and friendly staff. Being confined to bed and being unable to stand my requirements are my very demanding but every challenge has been met with a smile and a cheery word.
Reply from Liam Brown, Business Manager at Ebor Home Care
Good Afternoon!
Thank you very much for your kind words! We are glad to hear you find our carers friendly and providing the exceptional care you deserve!
No matter your requirements we will always…read more
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Review from Michaela B (Friend of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ebor Home Care is excellent. They looked after my neighbour for the last 2 years. We had them coming in 4 times a day, seven days a week. Always cheerful and got on with what they had to do, to keep my neighbour happy and safe in her home. I cannot recommend this company more, thank you for caring to
all the team.
Reply from Liam Brown, Business Manager at Ebor Home Care
Thank you so much for your review. We are proud that you believe the care we are giving to your neighbour is that of a high level. Our carers put their all into making sure each client feels they are…read more
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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Ebor Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Ebor Home Care is calculated as follows: ( (79 Excellents x 5) + (5 Goods x 4) ) ÷ 84 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ebor Home Care is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (6)

Paula

Paula Pidd

Job Title: Director Joined: 2020

"I started Ebor in March 2020 as I'm extremely passionate about caring for people. I absolutely love my job. My Service Users and employees are my family and are treated as such"

Keith

Keith Pidd

Job Title: Director Joined: 2020

"I started Ebor along with Paula in March 2020. I enjoy helping Paula and the team look after our Service Users. Ensuring we deliver the best possible experience for them"

Emma

Emma McCue

Job Title: Registered Manager Joined: 2020

"I have worked in care for 23 years, I Joined Ebor home care in October 2020 to take the exciting opportunity to be a registered manager for a new company that had a vision for enabling people to remain independent as possible and at home"

Bethany

Bethany Brown

Job Title: Compliance Manager Joined: 2021

"I have over 8 years of experience in care and I have worked previously as a Registered Manager. I started with Ebor in August 2021 and it has been the best career move! Ebor go above and beyond for their clients and carers"

Liam

Liam Brown

Job Title: Recruitment Manager Joined: 2022

"I joined the family business in July 2022, with an extensive experience in an office environment. I joined with a vision for the future with not only the business but our carer's potential growth in mind"

Jordan

Jordan Brown

Job Title: Business Manager Joined: 2022

"I have recently joined Ebor in August 2022 and couldn't be happier in helping my family's business grow. I am in training to become the new business manager and looking forward to learning and progressing in my new career"

Frequently Asked Questions about Ebor Home Care

What Type of Services does Ebor Home Care offer?

Ebor Home Care offers Home Care.

How many Carers does Ebor Home Care employ?

Ebor Home Care employs 4033 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ebor Home Care to verify any information. View our terms and conditions. Ebor Home Care has an Enhanced Service - more info.