Blossom Home Care Durham

F13, Incubation Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe DL5 6XP
Review Us
8.4 31 Reviews
  • Blossom Home Care Durham, Newton Aycliffe
Blossom Home Care Durham is led by three proud owners who were all born and raised in County Durham and are fully committed to delivering bloomin' good care in the city, towns, village and farms across the county and parts of Teesside.

The company understands how to provide high-quality care and offers a wide range of services.

The team recruits only those who share Blossom's ethos and values and believe in a holistic approach to ensure clients' needs are fully met.
Show Blossom Home Care Durham on the Map

Care Provided by Blossom Home Care Durham

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Good to Know

Person in Charge

  • Roberta Chapman (Registered Manager)

Blossom Home Care Durham Reviews (31)

8.4

Blossom Home Care Durham has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years.
Over all time Blossom Home Care Durham has 31 reviews.

Overall Experience
  • 30
  • 0
  • 0
  • 0
  • 1
Date Published
  • 31
  • 0
  • 1
  • 2
  • 29
Reviewer Connection to Blossom Home Care Durham
  • 15
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 31, showing 1-20
Review from Colin W (Son of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother used Blossom Homecare for almost two years, wishing to remain in her own home for as long as possible. This was achieved by having visits from Blossom carers, scaled up over time to meet her needs. We can only give the highest praise for the care she received, many of the carers forming personal
bonds with my mother. When your visit overlaps with that of a carer, and you see mother's face light up when the carer arrives, you know things are going well! The visits were always within a few minutes of the allotted time, and 50-minute visits means a lot can be achieved. When changes to the level of care were required, we found it easy to discuss our needs with Blossom managers and then see the changes put into place promptly. We did have some prior experience of the care sector within our family and used this when choosing Blossom Homecare for our mother. We were not disappointed. Highly recommended. Thank you for the excellent care provided.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you Colin for taking the time to leave this lovely feedback - it means a lot. We're so happy we could help your Mum stay in her own home for so long and we'll share this feedback with the team!…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen K (Niece of Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much Blossom Home Care for the excellent care and support you and your team delivered to my aunt during what was to be her last few months of life. She was initially very reluctant to accept any care whatsoever but soon warmed to the care team around her. She wanted to remain in her own
home until the end and that is what the team were able to do. Not only did you support my aunt but you also supported my sister and I. You were a listening ear when we were down and always prepared to offer alternative flexible solutions to our problems. You are a wonderful, genuinely caring, efficient and friendly team who is prepared to go above and beyond to ensure the recipient is well looked after whilst still being able to remain in their own home. My family are so grateful to you all.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for such a lovely review. Your kind words are very much appreciated. It was a pleasure to be a part of this journey with you, your sister and your aunt and we are pleased that we could help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith P (Niece of Client) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful service from excellent, caring staff who enabled my aunt to stay in her own home during the summer months. A meeting was held with the management staff first, who conducted a full review of needs before organising an appropriate level of care. All staff were thorough in their work, providing
high-quality, professional care, keeping the home clean and tidy and providing a variety of meals. Staff kept a good level of contact with the family to enable an exchange of communication regarding daily updates and varying needs.
My aunt enjoyed their company, and they made her happy, comfortable, secure and safe in her own home.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words. It was a pleasure to help your aunt enjoy living in her own home during the summer. Our care staff looked forward to their visits with your aunt, and it was a privilege…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kirsty D (Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the wonderful, caring staff of Blossom Home Care Durham.
Thank you so much for all the care and support you give to me on a daily basis.
I am so grateful you are able to be at home through good and bad, as well as all my highs and lows.
Your hard work, dedication and small kindness every
day are such a blessing, with all the dignity and respect all the staff give from the carer, office staff and Management.
They give you their all just to make sure you are the best you can be.
With love and gratitude.
From all of my family knowing I am in safe hands with Blossom Home Care Durham.
Thank you, team Blossom.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you, Kirsty, for your comments. We're glad we can help!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lynne S (Daughter of Client) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since starting with Blossom Care in May 2023 my mum and myself have been very happy with the service provided. The ladies are prompt, very attentive to Mum and her needs - even taking her out with the dog for a walk and spending time looking at family photos with her!
Mum is always happy and content
after the carers have been and it means a lot to myself and my brother, knowing that Mum is in such good hands when we are not there. Having 50-minute calls is great and the care she receives is superb - Thank you to all the carers!
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words. It is a pleasure and a privilege to help you and your family support your mum at home helping her to maintain her own independence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann G (Daughter of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blossom Home Care Durham looked after my father twice a day. They showered, shaved, wash and dressed him and generally kept him looking and smelling spick and span. We didn’t ask them to do his meals but I know of someone who did have that service and it was exemplary. All the carers treat him with
great respect and they came to love him. I know it’s a strong word but that’s what I felt. My father was taken into hospital and they called to see how he was regularly. Unfortunately, he now needs 24-hour care and has gone into a care home but I felt that the care given by Blossom Home Care could not be bettered and I would recommend this firm to all.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you Ann for your kind words, we're glad we could help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Blossom Home Care to anyone. They have looked after my mum since the end of 2020 and from the management, staff in the office to all the wonderful carers that have looked after her, they have all been great. My mum who has Alzheimer’s, built up a great relationship with a lot
of the carers and called them her ‘friends’. They really do care and if worried about her would contact us and even stay longer (when they could) until one of us arrived. She loved her chats, singing and dancing and walks with them and looked forward to whoever was coming in to see her. Great company with wonderful staff. Looking for a home care company around Barnard Castle, I would not look past them.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you so much for your kind words. It is fantastic to hear your appreciation of our care service and it was an absolute pleasure and privilege to support your mum to live independently in her own…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mandy H (Sister of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I wouldn’t let this company look after a pet rat. If you love your family please don’t use this company they don’t cook for them, shave them, bathe them. They went over the family heads and their wishes Blossom Home Care Durham and gave him a covid jab.
55 min for staff to sit on their backside. Your
loved ones have a right to be washed, dressed, bath, shave and help to feed. If you want this for your loved one this isn’t the company for you. They will tell you the story how good they are. Trust me lies lies lies. The manager thinks they need her more than the family’s she lies. Trust me don’t use this company.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Durham Constabulary are aware of this review and have advised us not to comment.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B S (Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From introduction to present date all contact with staff members at all levels have been most professional, very friendly and efficient. With no experience in this type of service my feelings were most varied, but after contact with Blossom and all staff I am more than pleased with the outcome and would
recommend this company to anyone.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words, it is a pleasure to assist you, helping you keep your independence at home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vivien H (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the care my mum get has been excellent. The only thing I feel is that common sense has been replaced by health and safety, which can be very frustrating. Mum has two carers now, and if one carer is delayed, the other carer has to wait until the other one arrives, which is very frustrating and
a waste of valuable time. For every minute a carer is delayed means that the client loses two minutes of precious care.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your comments. We’re glad to hear that overall the support we’re providing your mum is excellent.

Regarding carers waiting for a second carer before entering the property, we do…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Y T (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one in November 2021 to now, the Blossoms Home Care team are second to none. From the initial interview and gathering of information, they have shown care and diligence towards my mum in mid-stage dementia. The team are excellent, and Mum looks forward to their visits where they do the necessary
personal care and carry out necessary housework to ensure Mum is in a safe place. They spend time with her giving her plenty of varied social interaction. They do not hurry and rush from one client to the next, so you feel valued as a client. I have peace of mind and trust in them to support my mum.
I particularly like their "care app", which allows me to log in to see how the visit has progressed and if any issues have occurred. They have, on occasion, gone out of their way to phone me on some medical issues, which I value. I have no hesitation in recommending Blossoms Home Care to any potential client. Every care organisation should be managed like this. Thank you so much.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you so much for your kind words. It is fantastic to hear your appreciation of our care service and it is a pleasure to help your mum retain her independence living in her own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John F (Husband of Client) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blossom Home Care Durham looked after my paralysed wife and they were brilliant with her very professional and caring towards her. She was very complex client but nothing was a problem to the carers or office staff they made life better for my wife and me. Only wish I had heard of them when she first
had her accident as there care is second to none thank you Blossom.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your kind words. We're glad we could be of help to you both.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown to my mum has been exceptional. Everyone I have dealt with has offered a very friendly, caring and professional service. My mum enjoys every visit and looks forward to seeing her carer and keeps asking when they are coming again. They help and support my mum without her feeling she has
lost any independence.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words. Our care team enjoy and also look forward to visiting your mum, helping her retain her independence living in her own home. It is a privilege to help your mum and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen B (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant care company with exceptional staff and would recommend them highly, always happy to help and support during difficult times. They have a brilliant outlook and business philosophy. The staff at Blossom Home Care did a great job when our father was on end-of-life care. Truly exceptional.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your feedback - we're glad we could help!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda S (Daughter of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family are very pleased with the care provided to our mother. The staff are professional, friendly and caring, and they treat my mother with kindness, consideration and respect, as well as making time to have a chat; she looks forward to their visits. The carers provide my mother with the care she
needs and us with the support we need. Communication is excellent between the agency and us, with updates after every visit. We would not hesitate to recommend the service.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words. It is a pleasure to help you look after and support your mother in her own home, where she loves to be. Our care team enjoy and look forward to visiting her and helping…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert S (Friend of Client) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies from Blossom Home Care are excellent and have developed a real rapport with my friend. He is hard of hearing, not very mobile and can be cantankerous when he wants to be. However, over time, they have managed to build a relationship with him which enables him to receive the care he requires
in the timescale available.
I can only thank them for their hard work and perseverance as a challenging individual.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words which are welcome. It is a privilege to help him maintain his independence and remain in his own home, where he is able to enjoy his life. Our care team look forward to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Aileen W (Daughter of Client) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff provide an excellent professional service supported by friendly caring service. We look forward to seeing everyone each morning. The office staff also provide excellent support. Thank you
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your kind words - we really look forward to seeing you on a morning too!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah L (Daughter of Client) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was referred to these lovely carers, and I'm so thankful for it. The team are so lovely, patient and efficient with my dad and sister. We are kept in the loop with management, which makes it easy to voice any changes with my family's care. I really couldn't recommend them anymore. Fabulous service.
Thank you.
Reply from Paul Hamilton, Director at Blossom Home Care Durham
Thank you for your kind words, Sarah. It is a pleasure and a privilege to help look after your family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy R (Wife of Client) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found Blossom care helpful and professional in their attitude to my husband's care. At a difficult time, they have provided flexible and appropriate support for me and care for my husband.
The individuals who called were kind, skilful and caring.
I would recommend Blossom Care to anyone who
is taking care of a loved one.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your very kind review. We're glad we could help support you to care for your husband during a difficult time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary H (Husband of Client) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blossom Home Care, alongside the District Nursing team, provided a home care package for my wife during the short period that she was at home, prior to her death on 6th March 2022. This was arranged by the Palliative Care team at Durham University Hospital after she had spent over 2 months in various
wards in four different hospitals in Darlington and Co. Durham. Blossom was thoroughly professional and all the staff involved were genuinely extremely caring, efficient and helpful in all respects, doing what could only be described as a stressful, difficult and, at times unpleasant job. I would recommend Blossom Home Care to anyone requiring assistance in caring for an ill or elderly patient in their own home environment.
Reply from Tom Chapman, Franchise Owner at Blossom Home Care Durham
Thank you for your kind words. We're glad our carers could support you and your wife through a difficult time and will pass on your thanks to the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Blossom Home Care Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Blossom Home Care Durham is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blossom Home Care Durham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (3)

Bobbie

Bobbie Chapman

Job Title: Registered Manager Joined: 2021

Bobbie (Liz's daughter) was born and raised in County Durham and has worked in the North East for a number of years, so she knows the area well and is really proud to be part of the Blossom family. Bobbie looks forward to demonstrating personally how our commitment to care quality standards set Blossom Home Care Durham apart from the rest. Bobbie is fully committed to delivering bloomin’ good care in the city, towns, villages and farms across the county of Durham and parts of Teesside.

Liz

Liz Chapman

Job Title: Franchise Owner and Nominated Individual Joined: 2021

Liz, who also owns a marketing agency, first met John and Fiona Leggott (Blossom Home Care’s founders), back in 2015 when Blossom was first established. The Blossom brand was borne out of those initial discussions. Liz has worked with Blossom since then and knows the Blossom brand well. Liz has the business and marketing skills needed to develop Blossom Home Care Durham as a high-quality home care service. Liz believes in what Blossom stands for and the ethos and values behind the care that is delivered. As our Nominated Individual Liz loves to get to know our staff and our clients - one of whom often talked about Liz's poached eggs!

Tom

Tom Chapman

Job Title: Franchise Owner Joined: 2021

Tom is Liz's son and works mainly in the back office on invoicing, wages etc. Tom also works with the team to ensure that Blossom Home Care Durham attract and retain only the best carers, those who embody our 'Five Flower Qualities’ and are passionate, confident, caring, respectful and patient. Recruiting carers who believe in delivering ‘just bloomin’ good care’ is a core value for us so it does keep Tom busy.

Frequently Asked Questions about Blossom Home Care Durham

What Type of Services does Blossom Home Care Durham offer?

Blossom Home Care Durham offers Home Care.

How many Carers does Blossom Home Care Durham employ?

Blossom Home Care Durham employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blossom Home Care Durham to verify any information. View our terms and conditions. Blossom Home Care Durham has an Enhanced Service - more info.