Minster Home Care is committed to providing high-quality, compassionate care that enables people to remain safe, comfortable and independent in their own homes.
The service recognises that inviting carers into someone’s home is a very personal decision. The team therefore focuses on delivering care with dignity, respect and kindness, ensuring every individual is treated as a person with unique needs, preferences and routines.
Care plans are tailored to each client, with support...
Care Provided by Minster Home Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £36
All carers employed directly by us and we value the contribution and dedication of each of our employees. We aim that you and your family develop a close bond with those caring for you, and this is only achieved through trust, consistent support and friendship.
Contact Minster Home Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Minster Home Care
- Private Owned
Person in charge
- Holly Unstead (Registered Manager)
Minster Home Care Reviews (32)
Minster Home Care has a Review Score of 9.0 (9) out of 10, based on 3 reviews in the last 2 years.
Over all time Minster Home Care has 32 reviews.
We cannot fault any of my daughter's carers. They are so good with her, always talking or singing to her, always laughing with her. She is very happy with all of her carers, not like her last care company. The carers are always very clean and smart. We cannot fault any of her carers only praise them and respect them.
I am truly grateful for the feedback you provided. It warms my heart to know that your daughter is experiencing such a high level of contentment with the care she is receiving. The fact that the caregivers are actively engaging with your daughter fills me with joy and satisfaction. I find it a real...
All the carers are professional and polite and treat my family and property with respect. The management team work closely with me to make any changes I need and are flexible.
They support me with personal care and domestic and shopping visits. But we also go shopping and swimming together on our social visits which I really enjoy!
Thank you so much for a lovely review, we will continue to work to exceed your expectations.
All the staff have been friendly, kind and diligent.
I feel my mother is safe and well cared for.
I have regular contact from staff with updates on my mother's care including suggestions on what would best serve her needs.
I would have no hesitation in recommending their services.
Thank you for taking the time to share your positive feedback with us. Your kind words about the safety and quality of care provided to your mother are deeply appreciated. We are committed to maintaining the highest standards of care and ensuring that every aspect of our service surpasses expectations.
Very happy indeed with Minster Home Care; they worked hard to find the right fit of carer(s) for our situation and have been helpful and kind every step of the way. The carers themselves are fantastic and there is nothing more important than getting care that truly means ‘care.’
Thank you so much for your kind review and it is a pleasure to help.
We weren’t sure how Mum was going to receive care after being looked after by my late father for so long however she has adjusted so well and has enjoyed the company.
For us as her family, it’s a huge relief.
Keep up the good work it’s so reassuring for us all!
We truly appreciate you taking the time to share such a heartwarming review. It means a lot to us to know that you find comfort in the care your loved one is receiving. Engaging with families to ensure our clients' needs are met is a top priority, and your kind words reaffirm our dedication.
I feel they really do care about me and will do their very best to meet my needs. I could not have coped without them.
Thank you all very much.
I am delighted to hear that you are satisfied with the care you are receiving, and I appreciate you taking the time to share such a kind review. Our team strives to provide exceptional care to every client, and it is wonderful to hear that our efforts have made a positive impact on you. We take...
We have recently moved into the area with my mum who needs care, we chose this care company before we moved. The manager from the company came to our house to meet with us and met with my mum and my family. She has gone above and beyond to help in any way she could since moving into our new home. She has been brilliant and the staff who have come so far to care for my mum have been outstanding and so caring towards my mum, always professional I am so glad we picked this company.
Thank you for taking the time to share your thoughts about the service provided by Minster. It is truly heartwarming to hear that you are happy with our services. At Minster, we are fully committed to providing high-quality care that is tailored to meet the unique needs of each individual. Our team...
It certainly has helped us as a family to cope with a difficult situation. It’s very reassuring to know someone will arrive each day and cheerfully help with lots of different household tasks.
Thank you for your valuable help.
At our company, we understand how challenging it can be to navigate through tough situations, and...
All of this would not be possible without the office team who do an amazing job of setting up this service, planning and coordinating every day and it is so helpful for me to know I always have a direct point of contact, I always feel it is so much more than a job to everyone and that they really do genuinely care.
Thank you so much.
Thank you so much for taking the time to write such a lovely review. It truly means a lot to all the minster team. I feel privileged to have the opportunity to care for your mum and ensure that she receives the best possible care. I am pleased to hear that our passion for caregiving comes across in...
Over all my care has been good, I have a slight problem in that I am a bit deaf and have difficulty understanding some of the new carers but hopefully will learn to cope with different accents. The other problem I have is with how long it takes them to write lengthy reports every day, to the extent that they no longer complete the tasks formerly completed within the hour. Apart from these two niggles I am very happy with the standard offered.
Thank you for taking the time to leave a review. Your feedback is highly valued, and we are grateful for the opportunity to improve our service. At our organisation, we strive to provide the best possible care for our clients. One way we achieve this is by investing in cutting-edge technology that...
This review covers the last 12 months. The quality of the service provided depends very much on the carer involved at each visit. Some are compassionate and others are simply task-driven. Communication between management and staff, and staff to staff is poor to average. I have spoken to carers who do not know why we have asked them to do something when we have discussed this with management and they undertook to brief carers. If we raise a concern, management always appears to be playing catch up, never ahead of the curve. It is not unusual to have to ring up and ask again for carer to be reminded to do something that has long been part of the expected delivery from carers. Management are poor at giving feedback when we have asked them to investigate a reason something was not done or done. Information on corrective action carried out is seldom provided. Too many introductions of staff who lack dementia training.
Our staff members are highly trained in dementia care, and...
Therefore there are some days when mum doesn't have something substantial to eat.
Having said this, while I was away at Christmas Mum was well cared for by one care worker in particular who will search through the cupboards and freezer and make a meal. This care worker will use food up in date order so that nothing is wasted, however quite often this doesn't happen with some of the other care workers and a lot of food is wasted and thrown away.
The office staff are very pleasant and helpful.
We are thrilled to receive your feedback about the care provided to your mother. We are pleased to know that the majority of caregivers have met your expectations. However, we understand that trusting and comfortable relationships with caregivers are vital, and we appreciate you bringing this to...
What is particularly helpful is the app. It is always updated immediately and gives us so much comfort to know mum is being well cared for.
We are constantly striving to enhance our services and provide our users with the latest technological advancements. It brings us immense joy to know that our...
The carers give me good advice and are helpful, they advise on appropriate clothing and general care for Mum; she likes a bit of company besides me, I understand she needs a change now and then. I appreciate them coming twice a day. They have helped with many issues and presently have suggested a podiatrist to clip her toenails, and I could mention many more instances of care and help but have not the time tonight.
To sum up: we are very pleased with Minster Home Care and wish them all the best for the future.
many thanks,
martin mum
Thank you so much for your kind review, we pride ourselves on delivering exceptional home care and it really is a pleasure to care for your mum.
We tried four other agencies before finding Minster. I wish we had found you first!
Thank you for all of your help and support, it has been a pleasure working with you.
We sincerely appreciate your wonderful review and are grateful for the opportunity to work in partnership with you. With your invaluable input and collaboration, we have been able to deliver a comprehensive and tailored package of care that meets your specific needs and exceeds your expectations....
All the carers we have had have been very kind with my mum and worked hard. Any questions I have had have been dealt with quickly by the office. No issues with the service that we have received. We are both very happy with it all.
Thank you so much for sharing your feedback with us. I am thrilled to hear that you are happy with the care services provided by our carers and that our office team has been responsive to your queries. We understand how important it is to have reliable care services and we are grateful for the...
Mum has been a client of Minster Homecare since August 2023. The senior safeguarding and compliance lead works very closely with us to ensure the best care and support is given at all times. Mum is happy with the carers, they are kind, treat her with respect and she enjoys their company.
I am particularly happy to...
My mum has had a few medical issues that have affected her confidence. She is determined to stay independent however and to continue enjoying life at the sheltered housing association where she lives. We decided to engage Minster Home Care to help my mum - initially with her morning routine and also around dinner time. We initially met the senior compliance lead who was both friendly and professional - she immediately put my mum at ease and was thorough in understanding her situation and the care she needed. Importantly, she also took the time to get to know my mum as a person and how she likes to spend her time and the things that are important to her. The carers who have attended have all been great and we have seen a big improvement with my mum. The communication between the manager, the senior client engagement lead and the senior compliance lead has been great and I know I have someone to speak to if I have any concerns. I would definitely recommend Minster Home Care.
Hello! It's wonderful to hear that your mum felt at ease, it is a real pleasure to support your mum. We are so glad to know that she is feeling better and that you have noticed a positive improvement. Thank you for letting us be a part of her journey. We are always here to help in any way we can.
The emotional support afforded to Mum's family was also exceptional. Just a few words each day to check they were okay was so appreciated. And someone was always available in the office to answer questions which was very helpful.
We are so grateful for everything that Minster Home Care did for our mum, please extend our deepest gratitude to all your staff who cared for her.
Thank you, it was a real honour to have cared for your mum. A wonderful lady who put a smile on everyone's face, the pleasure was all ours.
Quality of staff varies but nothing to complain about.
Thank you for your feedback. We will pass this on to our care team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2025- Caring Good
- Effective Requires improvement
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Minster Home Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Minster Home Care.
Meet the Team (8)
Holly Unstead is the Registered Manager at Minster Home Care and is responsible for overseeing the day-to-day running of the service, ensuring the highest standards of care are delivered to every client.
Holly has several years of experience working within the care sector, beginning her career in frontline care roles where she supported people in their own homes with a wide range of needs, including older adults, individuals living with dementia, and those requiring long-term support. Her hands-on experience has given her a strong understanding of the importance of compassionate, person-centred care.
Throughout her career, Holly has progressed into senior and management roles, developing strong leadership skills and a passion for supporting both clients and care staff. She is committed to ensuring that every individual receiving care from Minster Home Care is treated with dignity, respect and kindness.
As Registered Manager, Holly works closely with clients, families and the care team to make sure care plans are tailored to each person’s needs and preferences. She is dedicated to maintaining high-quality standards, supporting staff development, and continuously improving the service to ensure clients can remain safe, comfortable and independent in their own homes.
Poppy is the Deputy Manager and Care Coordinator at Minster Home Care and plays a central role in ensuring the service runs smoothly while maintaining the highest standards of care for clients.
With experience in coordinating domiciliary care services, Poppy works closely with the Registered Manager to oversee care delivery, support the care team and ensure that every client receives reliable, person-centred support tailored to their individual needs. She is responsible for coordinating care schedules, supporting staff in the field, reviewing care plans and maintaining clear communication with clients and their families.
Poppy is passionate about building strong relationships with both clients and carers, recognising that trust, consistency and compassion are essential in home care. She takes great pride in making sure every client feels respected, safe and supported to remain independent in their own home.
As Deputy Manager, Poppy is committed to maintaining high-quality standards across the service and supporting the team to continually improve the care provided by Minster Home Care. Her dedication helps ensure families can feel confident that their loved ones are receiving compassionate, dependable care.
Derek Ward is the Director and Nominated Individual at Minster Home Care York, which he founded in 2020 alongside his sister and business partner, Emma Ward. With over 20 years of experience in business leadership, Derek brings a wealth of knowledge in management, staff development, and operational oversight.
Before establishing Minster Home Care, Derek successfully ran a staff-focused cleaning business, where he developed a strong reputation for supporting his team and delivering high standards of service. His experience in managing people and building reliable teams has helped shape the values and culture of the organisation.
As Nominated Individual, Derek oversees the overall governance of the service, ensuring that high standards of care, compliance, and professionalism are maintained. He is passionate about creating a supportive environment for staff while ensuring clients receive safe, reliable, and compassionate care in their own homes.
Emma Ward is the Director and Co-Founder of Minster Home Care York, which she established in 2020 alongside her brother and business partner, Derek Ward. Emma brings many years of experience in sales, leadership, and business management, which has played a key role in the growth and development of the service.
With a strong background in building relationships and leading teams, Emma is passionate about ensuring the organisation provides a high standard of service while maintaining a positive and supportive environment for both staff and clients. Her experience in management and operations helps support the continued development of the business and the delivery of reliable, person-centred care.
Emma is committed to helping Minster Home Care York provide compassionate, dependable care that enables people to remain safe and comfortable in their own homes.
Lewis is a Quality Assurance Lead at Minster Home Care York and has been a valued member of the team since joining the organisation in 2021. In his role, Lewis is responsible for maintaining and continuously improving the high standards of care that the service provides to clients across the community.
He works closely with the care team to monitor quality, review processes, and ensure that services remain safe, effective, and person-centred. Lewis is passionate about delivering excellent care and supporting the team to consistently meet the organisation’s values and standards.
With a keen eye for detail and a strong commitment to continuous improvement, Lewis plays an important role in helping Minster Home Care York deliver reliable, high-quality care that clients and their families can trust. Lewis is committed to maintaining high standards and continually improving the service, helping ensure that Minster Home Care York provides dependable, high-quality care to those who need it.
Lewis is a Quality Assurance Lead at Minster Home Care and has been a valued member of the team since 2024. In his role, Lewis is responsible for supporting the management team to ensure the highest standards of care are consistently delivered to clients across the service.
Lewis works closely with carers, clients and families to monitor the quality of care being provided. His responsibilities include carrying out care audits, reviewing care plans, observing care delivery and identifying opportunities to improve and strengthen the service. His role helps ensure that care remains safe, effective and person-centred.
Since joining Minster Home Care in 2024, Lewis has developed a strong understanding of the organisation’s commitment to providing compassionate and reliable home care. He is passionate about maintaining high standards, supporting the care team and making sure that clients receive the best possible support in their own homes.
Lewis brings a strong attention to detail and a dedication to continuous improvement, playing a key role in ensuring Minster Home Care York consistently delivers safe, reliable, and high-quality care to clients and their families.
Ruth is the Onboarding Lead at Minster Home Care York and plays a key role in supporting new members of the care team as they join the organisation. She is passionate about helping carers feel welcomed, confident, and well prepared from the very beginning of their journey.
Ruth works closely with new staff to guide them through the onboarding process, ensuring they understand the values, standards, and compassionate approach that Minster Home Care is known for. Her supportive and approachable nature helps new team members settle in quickly and feel part of the team.
By providing guidance, encouragement, and clear direction, Ruth helps build a strong and dedicated care team committed to delivering high-quality care to people in the local community.
Promilla is a Quality Assurance Lead at Minster Home Care and joined the organisation in 2026, bringing valuable experience from their previous role as a Deputy Manager within the care sector.
In their role at Minster Home Care, Promilla is responsible for supporting the management team in maintaining and continuously improving the quality and safety of care delivered across the service. This includes carrying out care audits, reviewing care plans, monitoring service standards and identifying opportunities to strengthen care delivery.
Promilla works closely with the Registered Manager, care coordinators and care staff to ensure that best practice is maintained and that all clients receive safe, effective and person-centred support. Their previous experience as a Deputy Manager provides strong insight into care delivery and team support within domiciliary care services.
Promilla is committed to ensuring that Minster Home Care continues to provide high-quality, compassionate care that clients and their families can trust.
With a keen eye for detail and a strong commitment to continuous improvement, Promilla plays an important role in helping Minster Home Care York deliver reliable, high-quality care that clients and their families can trust.
Frequently Asked Questions about Minster Home Care
How many Carers does Minster Home Care employ?
Minster Home Care employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Minster Home Care to verify any information. View our terms and conditions. Minster Home Care has an Enhanced Service - more info.