Minster Home Care

Holly Unstead is the Registered Manager at Minster Home Care and is responsible for overseeing the day-to-day running of the service, ensuring the highest standards of care are delivered to every client.

Holly has several years of experience working within the care sector, beginning her career in frontline care roles where she supported people in their own homes with a wide range of needs, including older adults, individuals living with dementia, and those requiring long-term support. Her hands-on experience has given her a strong understanding of the importance of compassionate, person-centred care.

Throughout her career, Holly has progressed into senior and management roles, developing strong leadership skills and a passion for supporting both clients and care staff. She is committed to ensuring that every individual receiving care from Minster Home Care is treated with dignity, respect and kindness.

As Registered Manager, Holly works closely with clients, families and the care team to make sure care plans are tailored to each person’s needs and preferences. She is dedicated to maintaining high-quality standards, supporting staff development, and continuously improving the service to ensure clients can remain safe, comfortable and independent in their own homes.

Poppy is the Deputy Manager and Care Coordinator at Minster Home Care and plays a central role in ensuring the service runs smoothly while maintaining the highest standards of care for clients.

With experience in coordinating domiciliary care services, Poppy works closely with the Registered Manager to oversee care delivery, support the care team and ensure that every client receives reliable, person-centred support tailored to their individual needs. She is responsible for coordinating care schedules, supporting staff in the field, reviewing care plans and maintaining clear communication with clients and their families.

Poppy is passionate about building strong relationships with both clients and carers, recognising that trust, consistency and compassion are essential in home care. She takes great pride in making sure every client feels respected, safe and supported to remain independent in their own home.

As Deputy Manager, Poppy is committed to maintaining high-quality standards across the service and supporting the team to continually improve the care provided by Minster Home Care. Her dedication helps ensure families can feel confident that their loved ones are receiving compassionate, dependable care.

Derek Ward is the Director and Nominated Individual at Minster Home Care York, which he founded in 2020 alongside his sister and business partner, Emma Ward. With over 20 years of experience in business leadership, Derek brings a wealth of knowledge in management, staff development, and operational oversight.

Before establishing Minster Home Care, Derek successfully ran a staff-focused cleaning business, where he developed a strong reputation for supporting his team and delivering high standards of service. His experience in managing people and building reliable teams has helped shape the values and culture of the organisation.

As Nominated Individual, Derek oversees the overall governance of the service, ensuring that high standards of care, compliance, and professionalism are maintained. He is passionate about creating a supportive environment for staff while ensuring clients receive safe, reliable, and compassionate care in their own homes.

Emma Ward is the Director and Co-Founder of Minster Home Care York, which she established in 2020 alongside her brother and business partner, Derek Ward. Emma brings many years of experience in sales, leadership, and business management, which has played a key role in the growth and development of the service.

With a strong background in building relationships and leading teams, Emma is passionate about ensuring the organisation provides a high standard of service while maintaining a positive and supportive environment for both staff and clients. Her experience in management and operations helps support the continued development of the business and the delivery of reliable, person-centred care.

Emma is committed to helping Minster Home Care York provide compassionate, dependable care that enables people to remain safe and comfortable in their own homes.

Lewis is a Quality Assurance Lead at Minster Home Care York and has been a valued member of the team since joining the organisation in 2021. In his role, Lewis is responsible for maintaining and continuously improving the high standards of care that the service provides to clients across the community.

He works closely with the care team to monitor quality, review processes, and ensure that services remain safe, effective, and person-centred. Lewis is passionate about delivering excellent care and supporting the team to consistently meet the organisation’s values and standards.

With a keen eye for detail and a strong commitment to continuous improvement, Lewis plays an important role in helping Minster Home Care York deliver reliable, high-quality care that clients and their families can trust. Lewis is committed to maintaining high standards and continually improving the service, helping ensure that Minster Home Care York provides dependable, high-quality care to those who need it.

Lewis is a Quality Assurance Lead at Minster Home Care and has been a valued member of the team since 2024. In his role, Lewis is responsible for supporting the management team to ensure the highest standards of care are consistently delivered to clients across the service.

Lewis works closely with carers, clients and families to monitor the quality of care being provided. His responsibilities include carrying out care audits, reviewing care plans, observing care delivery and identifying opportunities to improve and strengthen the service. His role helps ensure that care remains safe, effective and person-centred.

Since joining Minster Home Care in 2024, Lewis has developed a strong understanding of the organisation’s commitment to providing compassionate and reliable home care. He is passionate about maintaining high standards, supporting the care team and making sure that clients receive the best possible support in their own homes.

Lewis brings a strong attention to detail and a dedication to continuous improvement, playing a key role in ensuring Minster Home Care York consistently delivers safe, reliable, and high-quality care to clients and their families.

Ruth is the Onboarding Lead at Minster Home Care York and plays a key role in supporting new members of the care team as they join the organisation. She is passionate about helping carers feel welcomed, confident, and well prepared from the very beginning of their journey.

Ruth works closely with new staff to guide them through the onboarding process, ensuring they understand the values, standards, and compassionate approach that Minster Home Care is known for. Her supportive and approachable nature helps new team members settle in quickly and feel part of the team.

By providing guidance, encouragement, and clear direction, Ruth helps build a strong and dedicated care team committed to delivering high-quality care to people in the local community.

Promilla is a Quality Assurance Lead at Minster Home Care and joined the organisation in 2026, bringing valuable experience from their previous role as a Deputy Manager within the care sector.

In their role at Minster Home Care, Promilla is responsible for supporting the management team in maintaining and continuously improving the quality and safety of care delivered across the service. This includes carrying out care audits, reviewing care plans, monitoring service standards and identifying opportunities to strengthen care delivery.

Promilla works closely with the Registered Manager, care coordinators and care staff to ensure that best practice is maintained and that all clients receive safe, effective and person-centred support. Their previous experience as a Deputy Manager provides strong insight into care delivery and team support within domiciliary care services.

Promilla is committed to ensuring that Minster Home Care continues to provide high-quality, compassionate care that clients and their families can trust.

With a keen eye for detail and a strong commitment to continuous improvement, Promilla plays an important role in helping Minster Home Care York deliver reliable, high-quality care that clients and their families can trust.