Adelfi Care Services Ltd

Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham GL50 4SL
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Top 20 award
10 25 Reviews
  • Adelfi Care Services Ltd, Cheltenham
Adelfi Care Services are a family run home care provider based in Bishops Cleeve, Cheltenham and serving the nearby towns and villages, who are committed to providing high levels of person-centred care.

They understand that the decision to accept external support is often a very difficult one to come to terms with. Adelfi Care Services make this transition as seamless as possible by allowing clients to lead the process of creating a care package that is specifically tailored to their needs and wishes.

A huge emphasis is placed on presenting strong family values and this is reflected in their care delivery, with care assistants able to build strong professional relationships with those that they care for due to small, select teams of carers visiting your loved ones.

The services offered are personal care, dementia care, home help, companionship, transportation, palliative care and more. All services are delivered by a dedicated and experienced care team, with the sole intention of keeping people safe within their own home and maintaining independence.

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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.04

Bank holidays, Christmas Eve and New Years Eve are charges at double the call rate.

These prices are only a guideline, please contact Adelfi Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Adelfi Care Services Ltd

Person in charge

  • Lucy Didcote (Manager)

Adelfi Care Services Ltd Reviews (25)

Total of 25, showing 21-25
10

Adelfi Care Services Ltd has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Adelfi Care Services Ltd has 25 reviews.

Overall Experience

  • 25
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  • 0
  • 0
  • 0

Date Published

25
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13

Review from Adrian A (Son of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, way beyond what was originally planned. Flexible with fitting in with hospital stays, varying levels of care, covering holiday periods, and occasions when we were unable to be around. Initially booked for personal care twice a week, but increased at times to daily visits, and even
3 times a day when his health varied. Impressed that they also told us in advance if they could not arrange on a couple of occasions, as this was during Covid and so their staff situation was under pressure. No false promises! Always available by phone or email to make adjustments. From what I hear from friends in similar situations, that is not always the case with other care providers. Highly recommended.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for taking the time to leave your feedback. It’s lovely to read your recognition of the dedication that our team provide to our clients. I will ensure that your feedback reaches them, as I know these kind words will mean so much. Thank you again.

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Value for Money

Review from Peter C (Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Adelfi Care for the better part of a year now, eight months and I have never been let down by the company. The staff are genuinely caring people who are willing to go the extra mile to meet their clients' needs. Their staff are mature and diligent workers who employ great initiative,
good communication, and intrinsic empathy to deduce and truly understand their clients' needs, and so provide exactly what help is required. They have a highly experienced management team that looks after their staff well to make sure they are safe and respected so they can in turn keep their clients safe and dignified. I have been very happy with the service and look forward to seeing them grow, for the benefit of others out there like me, in need of what Adelfi does best - high-quality care with a personal focus.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your kind words. When we have feedback that articulates in real terms our company ethos and also highlights the amazing work that our staff do each and every day, it makes the challenges that we all currently face (in social care) worth it. I will be sure to share your feedback with the entire team. Thank you again.

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Review from Linda E (Wife of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff really easy to get along with and very supportive of both my husband and I. Nothing was too much bother and they showed care and understanding at all times. I have no problem recommending Adelfi.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for leaving us such positive feedback, it really is appreciated. We wish you both the very best for the future.

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Treated with Dignity

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Review from J K (Daughter of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are continuously consistent in their high level of care and compassion. My mother is treated with respect and all of her needs are covered, they do all of this and give her friendship, having a chat and a laugh which helps to fill her day, as she is totally dependent on them to enable her to stay
in her own home which she desperately wants to do which means she has to have four calls a day. It’s great peace of mind to me that she has this amazing care as I live 200 miles away and am unable to contribute physically in her care. They also have an extremely useful app that fully explains everything that takes place on each call so I know on a daily basis how my mother is, any concerns are forwarded to her Doctor as they have permission to do this and I am informed as soon as possible thus saving precious time trying to contact me immediately. They are an amazing company with professional, friendly, caring staff who do everything possible to compensate for my absence.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for taking the time to write such an amazing review. Feedback like this makes all of the challenges our team face on a daily basis worthwhile.
Our team are extremely fond of your Mum and always endeavour to ensure that her day is brightened up by our attendance.

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Treated with Dignity

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Review from R M (Son of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Adelfi. The managers and others from their team have been visiting my mum in her self assisted care flat to provide care and support to her following a fall she had recently. My mum really liked all of the team and valued the help they provided. They are totally professional, reliable,
hugely caring, and all genuinely nice people.

Reply from Wayne Didcote, Director at Adelfi Care Services Ltd

Thank you for your kind words. Being able to read such amazing feedback about the outstanding service that our team delivers is extremely satisfying.
I will be sure to pass your feedback on to those responsible for assisting your Mum as I know that this will mean the world to them.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Adelfi Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Adelfi Care Services Ltd is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adelfi Care Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Lucy

Lucy Didcote

Job Title: Director / Registered Manager

Joined: 2020

Lucy’s goal has always been to work for a company centred around her core values, that the client’s needs should be at the forefront of everything. This strong ethos has followed her throughout her career and coupled with her knowledge and passion for the industry and people in her care, she felt it was time to open her own business.


Adelfi Care Services is built on those very values that she has carried with her for over 10 years and the business truly puts the needs of its clients first. On top of this, Lucy was adamant that it had to be a great company to work for too so true to those values, our staff are paid above industry standard rates, have access to further academic qualifications and have opportunities to progress.


Starting a business is challenging, and starting a care business is even harder. Building a strong team is paramount and Lucy has done that and expects her exacting standards for care delivery to be maintained every day.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adelfi Care Services Ltd to verify any information. View our terms and conditions. Adelfi Care Services Ltd has an Enhanced Service - more info.