Adelfi Care Services Ltd

Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham GL50 4SL
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10 27 Reviews
  • Adelfi Care Services Ltd, Cheltenham
Adelfi Care Services are a family run home care provider based in Bishops Cleeve, Cheltenham and serving the nearby towns and villages, who are committed to providing high levels of person-centred care.

They understand that the decision to accept external support is often a very difficult one to come to terms with. Adelfi Care Services make this transition as seamless as possible by allowing clients to lead the process of creating a care package that is specifically tailored to their needs and wishes.

A huge emphasis is placed on presenting strong family values and this is reflected in their care delivery, with care assistants able to build strong professional relationships with those that they care for due to small, select teams of carers visiting your loved ones.

The services offered are personal care, dementia care, home help, companionship, transportation, palliative care and more. All services are delivered by a dedicated and experienced care team, with the sole intention of keeping people safe within their own home and maintaining independence.
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Care Provided by Adelfi Care Services Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.04

Bank holidays, Christmas Eve and New Years Eve are charges at double the call rate.

These prices are only a guideline, please contact Adelfi Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Adelfi Care Services Ltd

Person in Charge

  • Lucy Didcote (Manager)

Adelfi Care Services Ltd Reviews (27)

10

Adelfi Care Services Ltd has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years.
Over all time Adelfi Care Services Ltd has 27 reviews.

Overall Experience
  • 27
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Date Published
  • 27
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  • 14
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Reviewer Connection to Adelfi Care Services Ltd
  • 8
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Total of 27, showing 1-20
Review from Anne N (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always oblige to do any client extra requests or sort out any problems that I cannot do from a long distance away.
My mum looks forward to the twice a day visits she currently has. Cannot praise all carers enough!
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for your lovely review.

Were really pleased to hear that your mum enjoys her visits and that our carers have been able to support her so well. Its great to know weve also been…read more
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Review from Julie W (Daughter-in-law of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the care and kindness given to my father in law. He enjoys his visits so much with the whole care team. He really looks forward to seeing the girls as he calls them. Everyone is very professional but also they have a very caring attitude.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you for taking the time to send such a lovely message. It truly means a lot to all of us.

Your father-in-law has become a big part of our Adelfi family. The team speak about him with such…read more
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Review from Beverley G (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I contacted Adelfi for care after a major operation. The care and support have been outstanding, allowing me to concentrate on my recovery. I cannot thank them enough for everything they have done in the last six weeks. They come highly recommended for any type of care, personal, shopping, housework;
nothing has been too much trouble.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for your kind words. Were delighted to hear that our team could support you through your recovery and make things a little easier along the way. It means a lot to know that the care…read more
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Review from David B (Son of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After 4 months I can finally express my sincere gratitude to the whole Adelfi team.
I knew at the time that we were getting a great deal more than just care from the team.
But the reality is that they made the final 11 months of Mum's life some of her best, with tenderness, personal treatment and
humour under very trying circumstances.
It is only because of that, that Mum ended her life in the way she always wanted in her own bed surrounded by all of those that mattered to her.
I will always be eternally grateful to Adelfi for helping me in my life when needed and would recommend their excellent service to those who need it.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for your heartfelt words.It means a great deal to everyone at Adelfi to know that we were able to make a difference during such an important time in your mum's life. Supporting her…read more
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Review from S B (Granddaughter of Client) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Adelfi team cared for my grandmother on a daily basis for the final years of her life. The care that they provided meant that she could remain in her own home, which meant so much to her and her family.
During the final days of her life, when palliative care was required, the team of carers visited
3-4 times per day. They provided intimate care and ensured her dignity remained.
Many of the carers went the extra mile for her by telling her stories and holding her hand. We will never forget the final laughs that she had in her bed, listening to the familiar voices of the carers that she knew and loved.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for taking the time to share your experience with Adelfi. We are truly humbled by your kind words and grateful for the opportunity to have cared for your grandmother. It was our…read more
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Review from R L (Wife of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, aged 88, has received help with showering, shaving and dressing from Adelfi Care Services for about one year. Throughout this time, the carers have all been delightful and we both look upon them as friends now. They always greet us both with a smile and carry out their work with great competence.
Nothing is too much trouble and they are always prepared to help with any other things that either of us ask them to do. They are all, without exception, a joy to have in our home. In December, at short notice, I went to a niece's funeral, and they were able to provide cover every couple of hours, to ensure my husband's needs were met. I would not have been able to go, without their help, and I am very grateful to them all.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for your thoughtful review. It truly means a lot to hear that our carers have become such a valued part of your lives. Building trust and genuine connections is so important to us…read more
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Review from D D (Daughter-in-law of Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Adelfi Care was truly amazing. From the carers going above and beyond to make sure they are giving the clients the very best of care and dignity and professionalism. The management team was also great at helping me set up the apps for updates.
I would highly recommend.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you for taking the time to share your feedback regarding your experience with Adelfi Care. We are thrilled to hear that you found our services both professional and caring. It's great to know…read more
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Review from Christine F (Daughter of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's condition with Parkinson's worsened, and we realised we had to have extra help for him. To maintain a good quality of life and enable him to remain at home. My brother and I had Adelfi recommended to us. My father was an ex-policeman and military in his life and was a very strong and proud
man. So we had to find an appropriate care facility that would suit him shall we say! And we did! Adelfi were all very reliable and prompt, all the ladies that visited my father were wonderful, he enjoyed their visits and they gave him a new lease of life, for which we are eternally grateful. The ladies cared for Dad with a professional, sympathetic and respectful attitude at all times but matched his cheekiness and sense of humour too! We could not have found better carers for my father. I cannot recommend them highly enough. Thank you all so much.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you ever so much for your touching review. It genuinely means a lot to us that we could support your father and make a positive difference during what must have been a challenging time. It's…read more
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Review from Giles P (Son of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very lucky to have chosen Adelfi Care Services in the first instance and I have to say we did so initially because they were such excellent value. On speaking to other carers we were given various reasons justifying their fee structure, including the one I love "We identify our level of
care as a particular luxury car in the industry!" What rubbish.
Any case Adelfi were straightforward and honest with no strings attached and were very competitive.
I was delighted with their can-do attitude when dealing with the requirements of my 96-year-old father and nothing was too much trouble.
Most importantly my father liked the people looking after him and looked forward to their visits.
Adelfi, as total professionals, always know exactly what to do and I feel very comfortable leaving my father in their care.
Let's hope they don't start charging the particular luxury car fees they deserve.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you for your amazing review! We're incredibly grateful for your kind words and the humour you brought to your feedback. We're thrilled that our value and straightforward approach resonated with…read more
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Review from Nigel G (Son of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Adelfi Care was excellent and the care provided to my father was first-rate. The staff were supportive and sensitive to Dad's needs and always caring and helpful. The visits in the morning and early evening every day not only provided help and company for Dad, but also peace of mind
for me. Adelfi attended several times at short notice in emergency situations, and went above and beyond what was expected. Nothing seemed to be too much trouble. We were very lucky to have found Adelfi for my dad's care and I have no hesitation in recommending them.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for taking the time to share your positive experience with Adelfi Care. We are delighted to hear that the care provided to your father met your expectations and that our staff…read more
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Review from Ros M (Daughter of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Adelpfi were providing a daily visit to my mum for companionship from March to October 2023. They then started four times daily care after she had a fall. All I can say is that they were brilliant. The carers that visited my mum initially were always considerate of someone who was resistant to having
visits. In fact, she ended up forming good relationships with the regular carers and really looking forward to them coming in. When we needed it Adelpfi organised the four times-a-day care at short notice enabling me to bring my mum home from the hospital, which was what she wanted. They were kind to a dying woman in a way that was kind, sensitive and professional as well as giving me exceptional support at a very emotional time. Their presence was hugely reassuring and they helped me make decisions about the care. I would highly recommend Adelpfi to anyone looking for carers.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Your heartfelt review means the world to us and the entire team at Adelfi. It was our privilege to support your mum, from companionship visits to providing more personal care after her fall. We're…read more
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Review from S W (Daughter of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Adelpfi have not only provided a very good, thorough & helpful service but they quickly respond to any arising situation by letting me know if there is a potential health issue or concern. This gives added reassurance that not only is my mother receiving the care requested but also highlighting any
changes/issues as they happen on the day. The app is so helpful too as I can check in remotely too & gives real peace of mind. Well done to all!
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you sincerely for taking the time to share your positive experience with Adelfi. It's heartening to hear that our commitment to providing thorough and responsive care has resonated with you and…read more
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Review from Peter W (Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gold Standard Care, and Excellent care service, I am 91 years of age and require my Lymphoedema stockings on am and off pm with waxing before and after. Adelfi arranged this at short notice, never missing or being late. Subsequently rearranged at a moment's notice. Excellent in all areas.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Your heartfelt review really made our day. It's so rewarding to hear that our dedication to your care, especially in managing your Lymphoedema stockings, has made a significant difference. Your…read more
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Review from Ralph T (Son of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My, previously active, 91 year old mother had a bad fall, leaving her with limited mobility.
I did my best to look after her, however, very quickly I felt out of my depth, and was struggling to take proper care of her.
I found Adelfi Care online, and they were able to provide assistance within 24
hours' notice.
Their twice-daily visits in the mornings and evenings were a great help, at what was a stressful time for both my mother and myself.
As well as providing practical care, and reassuring advice, it was always very nice to see a friendly face every day.
I would like to thank the manager and her team, for their support, during what was a very difficult time for us both.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you so much for taking the time to share your experience with Adelfi Care. We are deeply touched by your kind words and grateful for the opportunity to have supported you and your mother during…read more
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Review from Dorothy K (Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five-star quality, all staff are kind, thoughtful and caring. Everyone goes above and beyond and I wouldn't be without Adelfi Care. The girls have become like family to me and I look forward to their visits.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
What amazing feedback, which means the absolute world to us.

I will be sure to pass your kind words on the team, who will be over moon.

Thank you again, your continued support means…read more
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Review from J W (Client) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff very good, and I am pleased to have them in my home. They do everything I ask of them willingly.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you for your kind words. I will be sure to pass this feedback on to the team.
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Review from Linda M (Client) published on 2 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Adelfi are helpful, kind and considerate. They provide an excellent service on a daily basis, helping me with my routine. They respond to my needs as they change in a helpful and efficient manner.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
This is amazing to read and we are so happy that our team are fulfilling your requirements. I will be sure to pass this lovely feedback on to the girls, which I know will mean the world to them.
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Review from Jennifer W (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the service my mother is receiving. She trusts the carers and is comfortable with the personal care they provide. The carers have given lots of advice to the family to ensure that my mother receives the best care they can offer. The carers are very personable and professional
and the family and mum have found them very open and approachable. They keep us informed of any issues and concerns they have regarding her health and well-being.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
I'm absolutely thrilled to hear that you are genuinely pleased with the service provided by our care team for your mother. It's heartwarming to know that she has placed her trust in them and feels…read more
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Review from Sally A H (Friend of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Five stars all around. Friendly, reliable and with great communication skills. I wouldn't hesitate to contact this company if I needed care for my beloved family or friend. As their care is to a very high standard. Thank you
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Review from A N (Daughter of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Adelfi Care has been nothing but positive. The carers are kind and thoughtful, and sensitive to specific needs while retaining a bright and enthusiastic approach to every visit. The organisation appears very well managed and provides excellent ongoing communication. They are a lovely
cheerful, friendly and professional group.
Reply from Wayne Didcote, Director at Adelfi Care Services Ltd
Thank you for your kind words and I will be sure to pass these on to our team, which I am sure will be much appreciated. It's lovely to read about how our team portray themselves and demonstrates to…read more
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Adelfi Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Adelfi Care Services Ltd is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adelfi Care Services Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Lucy

Lucy Didcote

Job Title: Director / Registered Manager Joined: 2020

Lucy’s goal has always been to work for a company centred around her core values, that the client’s needs should be at the forefront of everything. This strong ethos has followed her throughout her career and coupled with her knowledge and passion for the industry and people in her care, she felt it was time to open her own business.


Adelfi Care Services is built on those very values that she has carried with her for over 10 years and the business truly puts the needs of its clients first. On top of this, Lucy was adamant that it had to be a great company to work for too so true to those values, our staff are paid above industry standard rates, have access to further academic qualifications and have opportunities to progress.


Starting a business is challenging, and starting a care business is even harder. Building a strong team is paramount and Lucy has done that and expects her exacting standards for care delivery to be maintained every day.

Frequently Asked Questions about Adelfi Care Services Ltd

What Type of Services does Adelfi Care Services Ltd offer?

Adelfi Care Services Ltd offers Home Care.

How many Carers does Adelfi Care Services Ltd employ?

Adelfi Care Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adelfi Care Services Ltd to verify any information. View our terms and conditions. Adelfi Care Services Ltd has an Enhanced Service - more info.