Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
Care Provided by Comfort Call (Sunderland)
Funding & Fees
Contact Comfort Call (Sunderland) to get a personalised quote
Good to Know
Group / Owner
- Comfort Call Ltd
- Private Owned
Person in charge
- Nicole Donoghue (Manager)
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Comfort Call (Sunderland) Reviews (2)
6.2
Comfort Call (Sunderland) has a Review Score of 6.2 (6.167) out of 10, based on 2 reviews in the last 2 years.
Over all time Comfort Call (Sunderland) has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to Comfort Call (Sunderland)
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Review from L B (Daughter of Client) published on 2 July 2026 Submitted via Website•
Overall Experience
Lack of communication between bosses and carers staff.
No personal hygiene given, lack of knowledge towards a dementia patient.
Lack of respect towards the patients daughter.
Medication not administered correctly.
No personal hygiene given, lack of knowledge towards a dementia patient.
Lack of respect towards the patients daughter.
Medication not administered correctly.
Endless complaints given and still things are happening that I have complained...
Lack of communication between bosses and carers staff.
No personal hygiene given, lack of knowledge towards a dementia patient.
Lack of respect towards the patients daughter.
Medication not administered correctly.
No personal hygiene given, lack of knowledge towards a dementia patient.
Lack of respect towards the patients daughter.
Medication not administered correctly.
Endless complaints given and still things are happening that I have complained about.
Review from Amanda P (Sister of Client) published on 23 April 2026 Submitted via Website•
Overall Experience
Im wanting to acknowledge mine and my family's appreciation for the care given by Debbie one of your carers who came to help care for my sister who has a disability and is now terminally ill. She spends 12 hours a day with my sister whom she didn't know and the service was brought in to support...
Im wanting to acknowledge mine and my family's appreciation for the care given by Debbie one of your carers who came to help care for my sister who has a disability and is now terminally ill. She spends 12 hours a day with my sister whom she didn't know and the service was brought in to support another service who couldn't provide all the hours. Debbie has shown compassion and kindness from the start she has built up an understanding relationship with my sister who doesn't take to everyone. She's been calming professional and understands my sisters needs after soending a few days with her. It has been a difficult time for us all but Debbie has relieved so much stress on myself as I'm happy that I know Debbie is capable caring and anticipates joannes needs she is knowledgeable and resourceful this allows me to sleep overnight getting rest during the day as I trust her kind caring nature she shows with my sister. Debbie is surely a credit to your company. Also thankyou to Tracey and Dee.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 September 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
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