Helping Hands Home Care (Arnold)

Arnold Office Suite 11, Arnold Business Centre, Brookfield Road, Arnold NG5 7ER
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9.8 21 Reviews
  • Helping Hands Home Care (Arnold), Arnold
Helping Hands Home Care (Beeston) is dedicated to offering tailored home care and support.

The Beeston team cover care across the team Nottinghamshire community, including Arnold, Beeston, Colwick, Gedling, Hyson Green, Netherfield, Stapleford and Toton.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Arnold) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Colleen Jones (Branch Care Manager)

Helping Hands Home Care (Arnold) Reviews (21)

Total of 21, showing 21-21
9.8

Helping Hands Home Care (Arnold) has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time Helping Hands Home Care (Arnold) has 21 reviews.

Overall Experience

  • 19
  • 2
  • 0
  • 0
  • 0

Date Published

21
4
11
11
10

Review from Donna M (Daughter of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We haven't been having our care for long but it has been 100% up to now.
The girls are so helpful and kind to my mum and dad. My mum has accepted the carer as part of the family with no complaints which is very hard to achieve with my mum, and myself and my dad have been more relaxed and happy. They've
been so wonderful.

Reply from Colleen Jones, Branch Care Manager at Helping Hands Home Care (Arnold)

Hi Donna,
Thank you so much for leaving such a heartfelt review! I'm delighted to hear how helpful and kind our girls have been towards your mum and dad and that they've been accepted as part of the family. Your kind words mean the world to us and we're ever so grateful!
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Helping Hands Home Care (Arnold) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Helping Hands Home Care (Arnold) is calculated as follows: ( (53 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 65 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Arnold) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Colleen

Colleen Jones

Job Title: Branch Care Manager

About me


I am the CQC Registered Branch Care Manager for Beeston. I started my journey at Helping Hands in June 2022, having previously been a Service manager for the Royal Mencap Society for 21 years. I have 38 years of experience in many areas of social care.


My role is to support customers to receive outstanding homecare services, with well-trained, committed care teams. Emphasis is on recruiting excellent carers and supporting them on their journey to a career in Health and social care, with great training, and paid-for NVQ training, to enhance customer experience.


Experience and expertise


I have an excellent proven track record of planning, implementing, and organising events and activities, which I found I really enjoy. I have built good professional relationships, both in the local community and with other stakeholders, local businesses, and charities. Supporting customers with positive outcomes is key to our homecare support teams.


Why I chose Helping Hands


I love working at Helping Hands, and I am so proud of our care teams. I am so excited about the plans we have for the future, and meeting future customers, carers, and working in our communities.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Arnold) to verify any information. View our terms and conditions. Helping Hands Home Care (Arnold) has an Enhanced Service - more info.