Walfinch East Barnet

Suite 1, 259 Oakleigh Road North, London N20 0DG
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9.7 17 Reviews
  • Walfinch East Barnet, London
Walfinch East Barnet offers high-quality, compassionate hourly home care to people living with a range of needs.

Each client is supported to live an independent and fulfilling life within the comfort of their own home. The family-run business employs skilled carers to assist people through person-centred care that promotes choice, dignity and respect.

The East Barnet team can provide care and support to people living in the following areas:

Bounds Green, Alexandra Palace, Arnos Grove, Barnet, Chipping Barnet, High Barnet, Cockfosters, Hadley Wood, East Barnet, Whetstone, East Finchley, North Finchley, Central Finchley, Woodside Park, Hendon, Arkley, Totteridge, Edmonton, Enfield, New Barnet, Palmers Green, Ponders End, Southgate, Winchmoore Hill, Muswell Hill, Crouch End, Highgate Wood, Hampstead Garden Suburb, Mill Hill, Hornsey and Wood Green.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £225 – £298

The fees might vary according to the condition and the number of hours required.
We provide person-centred care, we design a care package specific to every individual's needs and match it with a suitable care worker.
Please contact our office for more information.

These prices are only a guideline, please contact Walfinch East Barnet to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sally Kamara (Manager)

Admission Criteria

  • Over 18 years old only

Walfinch East Barnet Reviews (17)

9.7

Walfinch East Barnet has a Review Score of 9.7 (9.674) out of 10, based on 7 reviews in the last 2 years.
Over all time Walfinch East Barnet has 17 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Walfinch East Barnet
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Total of 17, showing 1-17
Review from Michael N (Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch have been so supportive and considerate in helping me deal with my mother's caring needs, making sure my mum had a team of carers who were kind, sympathetic and most importantly who mum felt she could trust to look after her needs. Particular heartfelt thanks to the Manager and her team. You
were all amazing and mum had a more comfortable 6 months and a more peaceful end only thanks to your love and care. I will be forever grateful for this.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you so much for your incredibly kind and touching words. It means the world to us to know that we were able to provide your mum with the care, compassion, and trust she deserved during such an important time.Our team strives every day to make a meaningful difference in the lives of the families we support, and hearing how much our care meant to both you and your mum truly warms our hearts. Your gratitude is deeply appreciated, and we're so honoured to have been part of her journey, ensuring her comfort and peace.Please know that we're always here for you, and we'll hold the memory of your mum close. Thank you for trusting us-it's a privilege we never take lightly.

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Review from Myra L (Wife of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is receiving palliative care The carers from the agency are gentle, patient and responsive to his needs. I have found Walfinch to be well managed, reliable and supportive. During what is a stressful time for me. I feel that the carers and the agency itself are like good friends that are there
for you when you need them.


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Review from K R (Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am dipping my toe into 'caring' as I assume that later in my 90s I will need more and more. I do not need personal care (and may go for assisted dying when I do!) and sometimes wonder what I can ask of the excellent carers. My primary need is more mobility (medical and other appointments) and Walfinch
has met this so well. The carers I have met are not only professionally trained but widely educated making visits a pleasure. Very good start.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

It is a pleasure working and also learning from you as the carers always look forward to attending to your service. Thank you for the compliment as it means a lot to us.

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Review from K B (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's had great help, we're so grateful for what you're doing, my mum has had mental health issues but the tablets have worked well. the workers have been brilliant. one staff member in particular has been great so what is there to say but thank you.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

This feedback of appreciation of service means a lot to us and the care team. Thank you.

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Review from Sue O (Daughter of Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say enough praise and thanks at the fantastic care and support received for my dad. The carers were so amazing and helpful. It made Dad's last months bearable. You went above and beyond and made such a difference. Thank you and bless you!
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

This is much appreciated and means a lot to our team of carers.

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Review from Sarah T (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team at Walfinch for the care and patience they gave to my 97-year-old father. The office staff were understanding and very helpful. The carers were amazing. They had great empathy for both Dad and Mum (also 97) and always very attentive to Dad's needs. In a crisis they all
went that extra mile. Thank you all.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you, Sarah, for this generous feedback about the service your parents received from our team. Such feedback is encouraging for staff, as it shows that their service is appreciated. We continue to make our client's needs and requirements a priority.

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Review from H G (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency took over Mum’s care in July 2023. From the beginning everyone at the agency has been very professional, caring, and accommodating. I particularly appreciate the time and dedication given to finding the right carers for Mum’s particular situation. Contact with the agency is easy and they
are always available to talk and listen to suggestions, give advice, and deal with any concerns we may have had along the way. As a family, we have been very happy with the service and would happily recommend the whole team.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.

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Review from Noam B (Son of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch cared for my elderly father when he was extremely ill and immobile. The gentleness, love and compassion shown by Walfinch staff to my father was truly heartwarming. I cannot praise them enough.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you very much for taking the time to write these generous words Noam. I speak for the whole team when I say that we are honoured to be able to provide all help and assistance where we could. Your father was a lovely man and continues to be missed by everyone here at Walfinch who met him. Our best wishes to you and your family.

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Review from Sylvia L (Partner of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service that we received from this care agency was wonderful and very caring, the carer that came to attend to my partner's needs was always on time and pleasant in nature.
They always did their work with the utmost importance.
They were very good with the safety side of things and always asked
if he was ok. Was the nicest person you would ever meet, if at any time I needed extra help I would definitely use this company.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you so much for your extraordinarily kind review and taking the time to write it. We like to maintain a high set of standards with regard to care for our clients and we're so glad this has been reflected in your and your partner's experience with us. It has been a pleasure to provide care for him and it has been a privilege every time we visit. We will pass on your comments to our team, as they value such amazing feedback and we know it will be very much appreciated.

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Review from Natalie B (Daughter of Client) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Walfinch Care for four months to care for my father. I initially booked two care visits a day because he was having cancer treatment and needed help taking his medication. The manager came to see us and took the time to learn what his care needs were, put the care package into place very quickly,
and was able to respond quickly with more hours when his condition deteriorated.
Eventually came the sad news that Dad's cancer was terminal, and we decided to keep him at home rather than move him to a hospice. This was only possible due to the excellent care provided by the carers at Walfinch. By the end, he had a live-in carer plus several visits per day. All of the carers went above and beyond and really looked after him as though he were their own father. The manager visited regularly and kept in close contact with us and with the other agencies involved. Thanks to them, my dad was peaceful and comfortable right to the end.
I definitely recommend Walfinch Care.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you for taking the time to write such a wonderful review. It means a lot to us and our care professionals, to be able to support our clients and help them to live independently at home. Person-centred care, dignity and respect is very important to us. I will pass on your kind words to all the team.

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Review from R N (Son of Client) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager director and the team at Walfinch East Finchley were very efficient in providing personal care on a temporary basis whilst one of my mother's carers went back to their native country for three months.
The manager director first assessed my mother's situation and criteria, determined what
was required, and compiled a list of prospective candidate carers to look after my mother.
The carers that were chosen were fully trained to work with my mother's daily routine and blended into their roles with ease.
The manager director was always available to assist our family with any concerns and was always able to find a solution to any problems that arose.
Having worked with various Care Agencies in the past, I can personally vouch for the professionalism and bespoke care package that Walfinch East Barnet were able to provide.
The manager director worked closely with our family to ensure that the care provided was of a very high and personal standard, which we are very grateful for.
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Review from Chris J (Cousin of Client) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Walfinch East Barnet's services since April of this year, since our family member needed live-in care and after some very unsatisfactory services from other providers.
My cousin is now much happier, safer, in better health and more alert. We have been able to breathe a collective
sigh of relief for the first time in two and a half years.
It is not that problems never arise, they do with elderly people, but they are taken seriously and addressed quickly. The systems the agency has set up work well and the carer understands her role and responsibilities.
The carer is both very kind and respectful to her client but also firm enough to ensure he is safe. They have formed quite a bond of trust and liking. He is treated as an individual.
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Review from Jon M (Son of Client) published on 4 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Walfinch provides regular carers to attend to my elderly mother. The carers are good quality, friendly and reliable. I have found the management to be professional and Walfinch clearly takes a lot of care to provide a good service. I really get the feeling that they put the needs of the client first
and I would not hesitate to recommend them.
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Review from D O (Daughter of Client) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live abroad so it has been very reassuring to have friendly carers who clearly enjoy chatting with my father whilst ensuring all our requirements are met: checking he has taken his medication and the meals for the day have been planned.
I appreciate that there is a daily review that one member of
the family can access so it is possible to check if ever there is a problem.
I appreciate the flexibility of the service that providing enough notice is given we can cancel the care for a time such as holidays or when work has been done on the house. Also, the use of time spent with the carers is varied, not always a chat over a cup of coffee, walks and even a walk to the local shop with a view to prepping a meal together the next day. This is much appreciated.
Communication, when there have been any major staff changes, has been helpful and the continuity as far as possible of the same carers so trust can be built up.
We are very happy overall with this care company and would recommend it.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you so much for the wonderful feedback. We are very happy to know that you are pleased with our service and the carers provided.

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Review from Maria H (Daughter of Client) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer has been caring for my mother, who is 92 and has dementia, since June 2021. She provides full care Tuesday-Saturday from 9 to 5. The carer is kind, caring, thoughtful and considerate, arrives punctually and performs all her duties diligently. She copes well with Mum, despite her being stubborn,
uncooperative and occasionally becoming aggressive.
Having a carer has enabled Mum to continue living in her own home. Walfinch is a pleasure to deal with and is very accommodating in providing extra cover when required. Reliable and flexible, highly recommended.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Dear Maria,
Thank you so much for your kind words and positive feedback. We are happy to know that you are satisfied, and recommend our service. We always try our best to support our clients, it's a pleasure caring for your mother.

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Review from Brian W (Husband of Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife lives at home but has advanced Alzheimer's. Walfinch provides a carer one day a week to keep her company while I get a morning "off duty". The carer originally introduced, and with whom my wife seemed to adapt very well, unfortunately then became unavailable due to a family crisis (these things
happen!). The intended substitute, who had shadowed her, then came down with Covid before she could start, so a replacement was provided at short notice - and without the chance of an introduction. This lady tells me that she has some years of experience in handling dementia cases. Unfortunately, because of bad experiences with a different care agency, my wife becomes very agitated when this carer arrives, but she does manage to calm my wife quite quickly.
So, why is my rating "Good" but not "Excellent"? Only because the carer(s) normally do not arrive on time. Usually, they are 15 to 20 minutes late, which is a large chunk out of the very limited time to myself.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Dear Brian,
Thank you for taking the time to leave us a review and providing us with feedback. It's very important to us that we seek regular feedback to ensure our services meet and exceed customer needs and expectations, and to enable us to continue to improve our services. Have a great day and thank you again.

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Review from Simone L (Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the team are really very nice and some, in particular, are really thoughtful and know me so well. They know how to time things to get everything done. Very considerate. Highly reliable and dependable. Would highly recommend.
Reply from Marcelo Navarro, Manager director at Walfinch East Barnet

Thank you for your kind words. We are delighted to hear you are satisfied with our service. Our team works hard to ensure we have the right care and care worker to meet your needs. At Christies Care East Barnet, we genuinely care. We carefully assess clients’ care at home needs and preferences and carefully match these with care workers for a good rapport. Thank you again for taking the time to leave this review, we wish you all the very best.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Walfinch East Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Walfinch East Barnet is calculated as follows: ( (38 Excellents x 5) + (1 Goods x 4) ) ÷ 39 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch East Barnet is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

Marcelo

Marcelo Navarro

Job Title: Managing Director Joined: 2021

Walfinch East Barnet is owned by Managing Director, Marcelo Navarro


Marcelo's passion for providing quality care for the local community in East Barnet is reinforced by his 20 years of management experience working in the hospitality industry. He has an extensive and impressive career history which makes him perfect for the care sector.


Opening a care agency covering the Barnet, Enfield and Haringey area is the next big step in his career.


Marcelo and his team of highly trained carers offer compassionate person-centred care for a range of needs and conditions to enable their clients to continue to live independently at home.


“Working in the home care sector gives me a great sense of satisfaction, we strive to help make a real difference in people's lives by enabling them to live independently at home. I work with an excellent team who share the Walfinch values and vision to deliver the highest possible standard of care in our local community.”

Sally

Sally Kamara

Job Title: Register Manager Joined: 2023

We would like to introduce you to Sally Kamara, Care Manager for Walfinch East Barnet.


She is responsible for the day-to-day running of the office in line with CQC regulations and also for ensuring that the service is safe, caring, responsive, effective, and well-led. Sally is the key point of contact for carers, clients, and their families and promotes each client’s well-being at all times.


Sally has over 20 years of experience in the care sector, working in a variety of roles including carer, care coordinator, care supervisor, and care manager. Having spent time at all levels of the care industry, Sally understands both the needs of clients and Care Professionals. This understanding of both the client and the carer makes her the perfect fit for the role.


Sally believes in person-centred care, tailored to the individual and ensuring their wishes and needs are met whilst also maintaining respect, dignity and independence.


“I believe that being a carer and working in the care sector is more than just a job. Many of us will get older and require support, or have someone close to us who does, and I keep this in mind when setting up and delivering care for others. Helping others comes with many rewards, and it's nice to know that you have made a difference in someone's life.”

Samara

Samara Fraga

Job Title: Care Coordinator Joined: 2021

We are pleased to introduce Samara Fraga, Care Coordinator at Walfinch East Barnet.


Samara plays a key role in coordinating the daily care rota, carefully matching clients with the most suitable Care Professionals based on their individual needs. She also manages staff capacity and turnover, ensuring we have a skilled and sufficient workforce to provide consistent, high-quality care.


Her responsibilities include supporting a healthy work-life balance for our carers by assigning appropriate hours and locations, and fostering continuity of care for our clients. By building dedicated pools of carers for each client, Samara helps promote familiarity and trust, leading to greater satisfaction and comfort for those receiving care.


In addition, Samara oversees a range of quality assurance activities, including supervisions, spot checks, client assessments, care reviews, and audits of care logs, notes, and medication records. She works closely with both our HR and Audit teams to maintain high standards of care delivery across all aspects of the service.


With her comprehensive approach and commitment to person-centred care, Samara is a valued member of the Walfinch East Barnet team.

Anita

Anita Portwin

Job Title: Deputy Care Manager Joined: 2024

To be completed shortly.....

Frequently Asked Questions about Walfinch East Barnet

What Type of Services does Walfinch East Barnet offer?

Walfinch East Barnet offers Home Care.

How many Carers does Walfinch East Barnet employ?

Walfinch East Barnet employs 68 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch East Barnet to verify any information. View our terms and conditions. Walfinch East Barnet has an Enhanced Service - more info.