Walfinch Welwyn & Bishops Stortford

Office 4, High Oak Business Ctr, 15-17 Gentlemens Field, Westmill Road, Ware SG12 0EF
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7.2 8 Reviews
  • Walfinch Welwyn & Bishops Stortford, Ware
Walfinch Welwyn & Bishop’s Stortford is a national care provider providing the highest quality hourly and live-in care at home across East Hertfordshire & West Essex.

Their goal is to provide care at home and beyond that enhances each client’s life enabling them to live independently to live life to the fullest. No two people are alike, and the team approach each client and family individually so that they can provide care bespoke to you.

All Walfinch carers must first complete a rigorous induction and ongoing training. As a result, they are among the most skilled and knowledgeable available so you can be sure you or your loved ones will be in safe hands.

As well as technical know-how, they recognise the importance of companionship whenever they provide care. Walfinch Welwyn & Bishop’s Stortford aims to recruit local people with a caring and nurturing nature and are careful to match clients and carers with compatible personalities. They ensure that as few carers as possible visit any one client, which means that your carers will really get to know you, your routines and likes and dislikes. This enables them to tailor your care as closely as possible to your needs.

They schedule visits carefully to ensure that carers arrive at the agreed time and care is never rushed. Your carers will go the extra mile to ensure you receive the premium quality care you deserve.

The team understand that finding care for yourself or a loved one can be a difficult process and one that is deeply personal to you. They are here to guide you through the process and to answer any questions you may have. Please get in touch to find out how Walfinch can help.
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Care Provided by Walfinch Welwyn & Bishops Stortford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £34
  • Weekly Live-in Care Fees: £1500 – £1650

Hourly rates can be reduced when longer periods of care are required.

These prices are only a guideline, please contact Walfinch Welwyn & Bishops Stortford to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sue Peate (Registered Manager)

Walfinch Welwyn & Bishops Stortford Reviews (8)

7.2

Walfinch Welwyn & Bishops Stortford has a Review Score of 7.2 (7.222) out of 10, based on 3 reviews in the last 2 years.
Over all time Walfinch Welwyn & Bishops Stortford has 8 reviews.

Overall Experience
  • 5
  • 2
  • 0
  • 0
  • 1
Date Published
  • 8
  • 1
  • 3
  • 3
  • 5
Reviewer Connection to Walfinch Welwyn & Bishops Stortford
  • 3
  • 2
  • 2
  • 1
Total of 8, showing 1-8
Review from Ian C (Son of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Walfinch, who were recommended to us for approx 6 months now and the level of care and service provided is excellent. My father is cared for at home by my mum with the careers attending in the morning and evening. The staff are always polite and respectful, maintaining my father's
dignity while showing compassion. We definitely made the right choice for his needs.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Thank you so much for your review. It has been a pleasure to help care for your father and I am glad we were able to help,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Son of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch is an exceptional mid-sized care company who provide high quality bespoke care in a variety of situations. My Mother required double-up care visits 3 times daily with the use of a hoist for bed/chair transfers and daily personal care. Carers are invariably very caring and show empathy with
their clients when in difficult situations, both regular and palliative care visits can be covered. When a live-in carer was required to deal with complex care/medical needs, this was promptly arranged and an experienced carer arrived the following day. This was a massive success. Management are extremely responsive to requests and demonstrate organisational agility to solve for problems as and when they arise as a client's health status changes. Carers are of the highest calibre and work hard to carry out their duties in a respectful and dignified fashion. We have been involved with Walfiinch for 18 months and would highly recommed them to other families seeking a stellar care provider.
Reply from Sophia, Operations Director at Walfinch Welwyn & Bishops Stortford

thank you for your feedback, it means a lot to our team of dedicated staff. We wish you all the very best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet H (Wife of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poor care, doesn't provide continuous carers. Too many learners for my liking. Does not listen to requests. Too many problems and everything provided. They come in wash, clean, hoist and move to lounge. Clothes all put out for them.
Left disgusting, dirty flannels covered in faeces in washing,
and many more problems.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amy L (Niece of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer is very helpful and kind and we very much appreciate her support.
The carers are our eyes and ears when we are not there, they are kind, supportive and go the extra mile.
Thank you to you all.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Thank you so much for your review, I am happy to hear that our carers are doing such a good job. We are always looking for ways to improve so your feedback is much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D J (Son of Client) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch provides long-term, full-time care for my elderly mother, who has dementia, and her husband, who is also very old. They are looked after very well. To my mind, the mark of a care company is how well they cope with things without needing assistance from relatives etc. Having used other companies
in the past, I can say that Walfinch does very well at this. I order Mum's food from the supermarket once a week as requested in a list provided by the carer but, otherwise, they look after everything. It might be possible to find care slightly cheaper elsewhere - we are paying slightly more than we did previously - but not having to deal with crises over the phone every fortnight is worth the extra. And the way Walfinch arranged long-term care to start on Easter Monday after we'd been left hanging on Good Friday was nothing short of miraculous.
But in the final analysis, a care company is only as good as its carers, and we've luckily found an excellent match here. Thanks, Walfinch.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Thank you so much for your review. It is the most rewarding part of our job to hear that our carers are doing a good job and having a positive impact on their clients' lives.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Caroline M (Daughter of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum really enjoys the time spent with all her carers, they are always happy with a smile when they arrive. They are always willing to do what Mum needs. Everyone is very caring and puts Mum's needs first.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Thank you so much for your review, Caroline. I know the carers enjoy their visits to your mum too!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel W (Niece of Client) published on 25 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt relies on the help she receives from the carers each morning, and on the whole, is pleased with the service.
I would be glad if the carers would dry the shower area after each use.
The carers are always bright and cheerful.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Hi Rachel, thank you for your review. I am glad to hear everything is going well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H H (Wife of Client) published on 21 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and willing to assist with anything. Always cheerful and fun. Our carer is understanding and a great help and is willing to help in the garden. She is always reliable and attentive and a pleasure to welcome.
Reply from Ian Thompson, Managing Director at Walfinch Welwyn & Bishops Stortford

Thank you so much for your review. Our carers really enjoy their visits, it's great to hear they're doing such a good job.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.2 (7.222)

Overview of Review Score

The Review Score of 7.2 (7.222) out of 10 for Walfinch Welwyn & Bishops Stortford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.722 for Walfinch Welwyn & Bishops Stortford is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 18 Ratings = 3.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Welwyn & Bishops Stortford is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Ian

Ian Thompson

Job Title: Managing Director

Your local Welwyn & Bishop's Stortford branch of Walfinch is owned by Managing Director, Ian Thompson.


Ian gained a broad range of business experience and insight during his early career working in the investment banking sector as an equity trader.


Twelve years later, Ian was looking for a new and more rewarding challenge and began to look for opportunities in the social care sector which led to him opening our Bishop’s Stortford branch. Ian is committed to continuing the premium service Walfinch is renowned for and supports its ethos, ‘Do as you would be done by’, striving to deliver the same standard of care he would expect for his own family to members of his local community.


Ian is originally from the North East and a big fan of Newcastle United but he has settled in Hertfordshire and has a busy family life with his wife, their three young boys, and a recently acquired puppy.

Sophia

Sophia

Job Title: Operations Director Joined: 2024

Sophia has worked in Health & Social Care for over 15 years, managing both domiciliary and residential settings. Sophia is a compassionate and proactive leader, ensuring quality is at the forefront of Walfinch's care service at all times and that the workforce feels valued and supported in their work.

Frequently Asked Questions about Walfinch Welwyn & Bishops Stortford

What Type of Services does Walfinch Welwyn & Bishops Stortford offer?

Walfinch Welwyn & Bishops Stortford offers Home Care.

How many Carers does Walfinch Welwyn & Bishops Stortford employ?

Walfinch Welwyn & Bishops Stortford employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Welwyn & Bishops Stortford to verify any information. View our terms and conditions. Walfinch Welwyn & Bishops Stortford has an Enhanced Service - more info.