Resolution Care Services Ltd

C5 Business Centre North Road, Bridgend Industrial Estate, Bridgend CF31 3TP
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7 Reviews
  • Resolution Care Services Ltd, Bridgend
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Home Care Providers belonging to Right at Home (Bridgend and Vale of Glamorgan)
Right at Home (Bridgend and Vale of Glamorgan)
9.7

Care Provided by Resolution Care Services Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Resolution Care Services Ltd

Person in charge

  • Kelly Murphy (Manager)
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Resolution Care Services Ltd Reviews (7)

Over all time Resolution Care Services Ltd has 7 reviews.

Overall Experience
  • 6
  • 1
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 0
  • 7
Reviewer Connection to Resolution Care Services Ltd
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from Diane M (Client) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault any of the care that I have.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Son of Client) published on 9 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team has provided a good service to my father. They ensure that fundamental needs are cared for - medication and meals - as well as taking time to provide some social interaction. The policy of introducing new carers with visits with experienced carers is very good. The team has also been very flexible
by providing some additional services on an ad hoc basis e.g. picking up tablets from a chemist on one occasion. The management team has always been available to discuss any situation and to come up with a solution. Altogether, I am very happy with the service provided. The only minor issue is that the age of the carers is largely very young which makes it more difficult to connect with my father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel M (Daughter of Client) published on 1 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sister and I are extremely happy with the care our mother receives.
They attend to all her needs, from helping her to get up, washed and dressed in the morning, help to prepare meals, ensuring she takes the correct medication to assist her with getting ready for bed. Plus they have time to
chat and never rush her.
Knowing she is well cared for is a godsend as we both live quite a distance away.
I would most definitely recommend Resolution Care.
Reply from Shaun Lloyd, Responsible individual at Resolution Care Services Ltd

Thank you both for your wonderful feedback and recommendation

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N R (Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything very good
Reply from Shaun Lloyd, Responsible individual at Resolution Care Services Ltd

Thank you for the 5 star review. Its great to see that the service you receive is 'very good'.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Son of Client) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very competent and reliable organisation that provides a very caring and approachable service. Feel very safe with them looking after my mother.
Reply from Shaun Lloyd, Responsible individual at Resolution Care Services Ltd

Thank you for the great feedback. I am pleased to read that you feel very safe with the care being given to your mother.
I'm sure the care team will appreciate such kind words when I feedback to them.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia J (Wife of Client) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a short time, they have been first class. They look after my husband, wash him from head to toe. Take care of him. Cream his body and legs. Take time with him on the commode, they don't rush him. I could not wish for better.
Reply from Shaun Lloyd, Responsible individual at Resolution Care Services Ltd

Thank you for your kind words. It's great to see such positive feedback and I will relay your kind words back to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Theresa L (Client) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and pleased with the service provided. The carer is very pleasant and put one at ease immediately. The service is excellent and the timing is too, it's good to know when to expect the carer.
Reply from Shaun Lloyd, Responsible individual at Resolution Care Services Ltd

Thank you for your kind words. It's great to read that the carers were able to put you at ease immediately and that you feel the service and timing is excellent.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 5 Jul 2025
Well-being
Excellent
Care and Support
Excellent
Leadership and Management
Excellent
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Resolution Care Services Ltd

What Type of Services does Resolution Care Services Ltd offer?

Resolution Care Services Ltd offers Home Care.

How many Carers does Resolution Care Services Ltd employ?

Resolution Care Services Ltd employs 5 carers.

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