Rula Homecare

Hubbard Way, The Hub Business Centre, 2 Civic Drive, Ipswich IP1 2QA
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Top 20 award
10 25 Reviews
  • Rula Homecare, Ipswich
Rula Home Care is a family-run care company in Ipswich, Suffolk.

The company was born from the desire to create sensitive, caring and meaningful support. The team of skilled and friendly staff support adults and children in the community to live independent and fulfilling lifestyles in their own homes and in the community.

They can support people with day to day tasks such as washing, preparing and eating nutritious meals, taking medication and getting out and about in the community. They also offer support with PEG feeding, continence care including stoma bags and catheters, and home oxygen.

Care is entirely person-centered, so whatever your health needs or support goals, the friendly team will be happy to discuss your needs and how they could support you.

Rula Homecare is currently supporting a high number of children and adults in the community, supporting them to explore different options to a better quality of life.
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Care Provided by Rula Homecare

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.50 – £35

Please contact the office, you'll find the staff happy to discuss fees.

These prices are only a guideline, please contact Rula Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Rula Homecare Ltd

Person in Charge

  • Paul Ticus (Registered Manager)

Rula Homecare Reviews (25)

10

Rula Homecare has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years.
Over all time Rula Homecare has 25 reviews.

Overall Experience
  • 24
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Date Published
  • 25
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  • 5
  • 12
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Reviewer Connection to Rula Homecare
  • 9
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  • 1
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Total of 25, showing 1-20
Review from Caroline B (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother has been exemplary to date following her discharge from hospital, with good continuity of care/carers and a kind, caring and respectful approach demonstrated at all times. I am so glad that Rula Care will now be providing long term care for my mother and have full confidence in
them.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you Caroline for your kind words. This is definitely what we stand for, we are pleased that all the hard work is evident on the day to day visits/support. Your mum is a pleasure to be around.
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Review from Maxine W (Granddaughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the service that my nan receives. The carers treat her with dignity and respect. They always arrive on time and come in with a smile. They are friendly and always thoughtful. The carers are aware of nan's needs and they are gentle and patient with her. She is always offered
choice and never feels rushed on any visit. The carers brighten Nan's day, hearing my nan happy, laughing and singing during their visit makes us very happy. The carers are also very friendly, thoughtful and respectful towards my grandad. As a family, We are pleased with the ease of contacting the service and their prompt responses to any changes required. We have access to her care notes, which provides essential information on her daily well-being. All Rula staff, including management, give us reassurance of a reliable safe service. Thank you for your ongoing and continuous support.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your kind words. I can reassure you that our standards will never lower and person centered care will always be our signature. Kind regards
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Review from Helen B (Wife of Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We also receive excellent treatment with carers who are absolutely marvellous
We cannot praise everyone enough for all their help and support also always friendly and helpful
Have been with this company for many years and cannot praise enough
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your kind word. I can reassure you that our services will always focus on delivering outstanding support. Kind regards
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Review from Sarah Louise B (Client) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support workers go out of their way to helpful, kind and polite and the standard of care is excellent. All staff are lovely and approachable and reassure me if I have any anxieties. They can be flexible with you, if you can do the same with them; they are really the best company I have found and
kindest. With my complex health needs they go out of their way to meet them and more. Rula Care choose lady staff that make you feel safe and are first aid trained which is important with epilepsy and autism. I want to thank Rula for their care of me I could not be in safer hands.
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Review from Ann C (Daughter-in-law of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given is outstanding.
All carers are friendly, and extremely polite and show they care. Individual care plans are followed, and there are no cutting corners.
The girls, sing as they work and talk to my mother-in-law the whole time. Overall it is a really lovely experience having them care
for her.
The manager is very approachable and tries to accommodate any changes needed in the care plan.
With Rula Care it is all about the client and meeting their individual needs, offering a fantastic friendly service, I definitely recommend them. A massive thank you to everyone involved.
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Review from Dawn W (Daughter of Client) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by Rula Homecare until she had to go into a nursing home for medical reasons. I will always be grateful for the care my mother received. The carers were truly amazing. They were kind, compassionate, caring, professional, and always friendly and smiling. My mother looked forward
to seeing them every day.
The management team was extremely helpful, easy to communicate with, and well-organised.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your kind words. Our carers enjoyed spending time with your mum and it was great to have a supportive family to work alongside.
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Review from Kim N (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rula has cared for my dad up until his last moments, they have been amazing and every single career has gone above and beyond. I would highly recommend them to everybody, I don't know what we would have done without them, my dad loved them they kept him comfortable and content until the end and I am
pleased to say they have now continued care for my mother.
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Review from T M (Daughter of Client) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very kind to our Mum, nothing is too much trouble for them.
They are very kind and courteous to us as a family.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you. It was our pleasure to care for your dad, all our carers enjoyed visiting him. He was so polite and kind to them. It is an honour to now be caring for your mum.
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Review from D H (Friend of Client) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend used the services of Rula Homecare from when she left the hospital at the end of January until she was re-admitted to the hospital at the end of April. She is in her 90s and quite frail, but reasonably independent prior to the hospital stay in January during which time she was fitted with
a PEG (percutaneous endoscopic gastrostomy) feeding tube. On top of the daily setting up and maintenance of the PEG tube, my friend required help with getting up, washed and dressed, receiving medication via the PEG tube, and getting to bed at the end of the day.
All the staff who saw my friend were very competent, and diligent with the administration of the tube, as well as being very caring and cheerful. Staff were also willing to go above and beyond to sort things out when problems arose, such as when she was first discharged from the hospital but not all the equipment required to set up the PEG tube had been sent with her. Overall, I was extremely impressed with Rula Homecare.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your kind words. Your friend was a pleasure to care for and our carer's enjoyed visiting her as she was so kind and friendly.
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Review from Harry B (Son of Client) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is cared for by Rula staff and is supported with kindness and professionalism by thoughtful and diligent carers. We so appreciate the small ways in which the carers go the extra mile to support my Mum. In particular, preparing extra meals when she is super hungry and helping her to choose clothes
which she loves to wear. It is this support which lets my Mum live in her own home which she enjoys.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your kind words, they are very much appreciated. Your family makes it very easy caring for your mum and the carers enjoy visiting her. I will pass your words onto the carers. Again, many…read more
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Review from A G (Daughter of Client) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the carer who provided brilliant care to my mother-in-law.
We will always remember the carer's patience and understanding during my mother-in-law’s last few days of life. In particular, the ways the carer tried to persuade her to eat and drink and especially the hours spent brushing her
hair.
The carer allowed my mother-in-law to live at home which was as she wished.
Thank you.
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Review from Mark T (Son of Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is just to say a big thank you to the carers of Rula Homecare, who all do a fantastic job of caring for my mum daily. Without them, we would be lost.
One lady is exceptional; her commitment to my mum knows no bounds, and she can’t do enough for her and us as a family, even when her own life is
busy and not easy to deal with. She is a real treasure to our family in my mum's ever-changing time of need.
Even the boss found time to take my mum door to door to a medical appointment, which myself and family members couldn’t take her to due to work.
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Review from Mrs Mary M (Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rula Homecare is one of the care providers in Felixstowe/Ipswich which I would recommend. It‘s been managed very well. The staff are so friendly and caring. We have been using them for more than a year.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you Mary, for your lovely words. It was a pleasure caring for your husband and a great experience meeting you both.
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Review from Sharon S (Daughter of Client) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire team of both carers and office staff are truly excellent at all times. We are very grateful for the brilliant daily care Mum receives. The staff are all truly considerate and dedicated, and I have no hesitation in recommending Rula. Thank you, team Rula.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you so much for this lovely review.
Mum is a pleasure to spend time with, and your family input makes it that much more special.
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Review from C S (Wife of Client) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care is given to my husband. The carer had helped me when I had a hip replacement, so it was a pleasure to ask them for help when my husband became bedbound. The care given to him was always with compassion and on the days when he was very unwell, they were always understanding.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your lovely words.
You were both lovely people to assist. It was our pleasure to be able to help you when needed. We are here, in the future, if we can be of help again.
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Review from Jacqueline B (Daughter of Client) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mum was cared for by Rula Homecare and their wonderful team - I was contacted almost daily from the owners to keep me constantly updated with how Mum was faring. Mum went into their care on a couple of occasions over the past two years until she sadly lost her life in July this year. Mum was
treated with the utmost dignity and loved all the carers like they were her own family. I will never forget the kindness my family and I were shown. As I live in Derbyshire and Mum was in Felixstowe this constant contact was a lifeline. If I had any issues at all or Mum called me wanting something particular for lunch or was just simply having a bad day, one of the owners and her team would go out of their way to shop for her or if ever possible change the visiting time to ensure Mum had all she needed. Towards the end, I felt I had an extended family too and when Mum passed I was not only very sad to lose my mum but also my extended family that had become Rula Homecare!
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you! We will forever remember your mum in a very affectionate way. She was a pleasure to care for and always very appreciative and kind to her carers. It was a pleasure meeting and talking with…read more
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Review from Janet H (Relative of Client) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything going well.
Very satisfied.
No problems at all.
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Review from T P (Granddaughter of Client) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the team. Very attentive to my grandmother. Exceptional care and communication. Amazing teamwork with live-in care, everything 'ticks over' I'm so lucky to have such great care for my grandmother. Thank you.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you very much for this lovely review. It is very much appreciated.
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Review from Eileen V (Wife of Client) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been with Rula Home care now for 16 months. The carers are very respectful, they always ask if there is anything else that needs doing besides the normal. Management does regular checks and always asks if there are any problems. We can also call Rula Care on the phone if any problems
arise. My husband and I are very happy with the care that is provided. Carers are cheerful and very willing to help.
I would definitely recommend Rula Care to anybody.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you! It is a pleasure to know you both and we all enjoy coming to see you!
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Review from Heather M (Client) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rula Homecare staff and management have been looking after me for 8 months, I am very happy with them and have every confidence in them. They are very sensitive to my requirements. Management and staff help with any problem I have and can deal with any situation which arises. I look forward to seeing
them, they look after my social needs, we go out for a cup of tea or an ice cream, which I thoroughly enjoy. We also have a little discussion from time to time which is very important to me as I live alone. I can always call managers confidently if I have any problem or need to know something and they are always very pleasant and reassuring to me. I recommend Rula Homecare thoroughly.
Reply from Louise Shamshoom, Care and Well-being Manager at Rula Homecare
Thank you for your lovely review. We look forward to seeing you too and are pleased that you enjoy your time with us.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Rula Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Rula Homecare is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rula Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

Umar

Umar Shamshoom

Job Title: Director Joined: 2021

Me as director/owner of this business I am part of the day-to-day care and visits for our clients.

I like to make sure our team is delivering outstanding care and that all our staff members are happy and comfortable working with us.

I never act as the owner of this business, I like to keep a friendly and comfortable relationship with everyone working with me.

Paul

Paul Ticus

Job Title: Operations Manager - CQC Registered Manager Joined: 2023

I joined this company with a clear vision of developing and improving in the area of care support.


Together with the owner of this company, we are prepared to deliver outstanding care for people in need of help in their own homes and be part of the community.


Together with the owner of this company, we are determined to take this to the next level, as we have discovered that there are a lot of people in need of this service.


I endeavour to uphold the excellent reputation of Rula Homecare, and incorporate my own skills to provide a friendly, efficient and caring service.

Hayley

Hayley Hughes

Job Title: Registered Manager Joined: 2024

Registered Manager supplying staff within Domiciliary Care, Supported Living, 24/7, Complex Care, Learning Disabilities and Mental health within Adult and Children Services.

Louise

Louise Shamshoom

Job Title: Care and Well-being Manager Joined: 2021

I am married to the Director, Umar, and assisted him with creating our family-run business.


I am a qualified counsellor and use this qualification, within the company for clients, family members and staff; life throws curve balls and support is needed 'pro bono' to make life that little bit easier.


I have a good relationship with the clients and their families due to regular contact and visiting.


I also work 'on the floor' to ensure I am up to date with the client and staff needs.

Frequently Asked Questions about Rula Homecare

What Type of Services does Rula Homecare offer?

Rula Homecare offers Home Care.

How many Carers does Rula Homecare employ?

Rula Homecare employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rula Homecare to verify any information. View our terms and conditions. Rula Homecare has an Enhanced Service - more info.