Walfinch Kingston & Weybridge

I don't know what we would have done without them!

Following a series of falls we were concerned for my aunt and as she was determined to stay in her home we looked into having carers. We contacted Walfinch Kingston & Weybridge who arranged to come out and assess her needs. Following the assessment, they were able to put in place the care she needed to forfil her wish to stay at home. She is happy with the care she has received. We are also very impressed with the level of care and professionalism. The app they use to keep us updated, following carer visits is especially useful, as we are not local to her and this gives us reassurance that she is being well cared for in our absence.

Walfinch were quick, responsive and helpful when I needed to arrange overnight care at short notice. After my first meeting with Kathy, I felt like a weight had been lifted from my shoulders. They have been 100% reliable, the team is lovely and I wouldn't hesitate to recommend and use them in future.

Cannot fault the standard of care with which I have been provided, very happy with their services.

Yvonne

Thank you to all who have looked after grandad, and the support and care you have also provided for me and my sisters. It's greatly appreciated. A special thank you to Kim as well, who really did ensure he was well looked after.

I would certainly recommend Walfinch to anyone in need of first class care.

I am delighted and so grateful for the care, kindness and support provided by the Walfinch team for my nieces and, indeed, myself. Without their commitment and passion to improve the quality of my nieces' well-being, they would not have been able to stay in their own home. I highly recommend them; their carers deliver an exemplary service each and every day.

The service is well organised, well managed and you can trust them.

Right from my initial enquiry the team demonstrated real understanding of the issues around introducing carers into an elderly person's routine, and I was quickly reassured that they would find just the right person for Mum, and they certainly have! Mum views her carer as a friend and looks forward to her visits. Support is given in a sensitive way and Mum always feels respected and never patronised or talked down to. From my point of view I feel confident that at times when I'm away or busy, Walfinch will step in and provide the help we need.

We have been clients of Walfinch Kingston and Weybridge branch since the beginning of this year and from the moment we enquired their approach and support has been caring and empathetic, keeping my Dad at the centre of all they do. Whenever we have had a question or request they have gone above and beyond to ensure we are happy and comfortable. Every member of the team is professional, friendly and amazing at what they do and they have made my Dads daily life easier. The staff based in the office communicate regularly and are so very efficient and quick when we have altered our requirements. We would highly recommend this company if you are looking for care yourself or a member of your family.

They are quite expensive but worth every penny. Quality and professional care does not come cheap.

I would highly recommend Walfinch. 10 stars, Simply outstanding service.

We are absolutely delighted with the excellent care provided by Walfinch, everybody is so lovely and it is reassuring to know Mum is safe and happy. They are so flexible working with the family to provide care when needed and proactively support us and keep us updated on the app and group on a messenger app. Thank you.

I have been really impressed with the service my elderly mother has received from Walfinch. The individuals I have dealt with have been very professional and my Mum has really appreciated the help she has received whilst recuperating from a fall.

We have had a number of care agencies but for various reasons approached Walfinch. When a person came to asses my wife everything was explained very clearly and I was impressed with their thoroughness. They have always been prepared to go that extra step. All carers have been very professional, so kind and always on time. Nothing has been too much trouble and they all built up a very good relationship with my wife.

Peace of mind care. Efficient and professional. We can always rely on a quick response to our requests on any day of the week. The staff follow Mum's care plan and often go over and above what is required.

My dad has benefited significantly from the support and friendship they offer, we can't recommend them highly enough.

We changed to Walfinch about 10 months ago. They are the fourth agency to provide care for my father and are by far the best. Their carers (long-term live-in and relief carers) have all been highly professional, competent, cheerful and caring. Relief care is booked in advance, so we are reassured when the main carer has a break, and they always allow a 24-hour overlap to ensure that the handover goes smoothly. They are well trained in handling, etc and have made some changes to improve the quality of my father’s care. The managers visit and stay in contact. They are easy to get hold of. My father is very satisfied with the care he receives and the cheerful companionship.

It seems to me that Walfinch has my godmother's best interests at heart and has gone out of their way to attend to incidents that have taken place at her house, even over weekends. The carer has been very attentive and has done her best to smooth things. We have had a few carer mismatches this past year, which has become apparent in my godmother's negative behaviour, but 2 of the live-in carers are working out very well. I understand that a good match isn't always easy to attain, and am pleased with the service provided.

Walfinch Kingston & Weybridge have provided very good service to my Mother for the past 9 months. She originally had carers calling twice a day but has moved on to having a full-time, live-in carer. All the carers have been very good and my Mother and all the family have been very happy with the service provided. We would recommend it.