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Bluebird Care's services are fully personalised and range from check-in visits to full live-in support.
Due to their expertise, the team can provide the extra care and support...
Bluebird Care Caerphilly & Merthyr supports people in the area to keep living the way they want to. They keep each individual in control of their own care and offer the care and support that service users want, where and when they want it.
Bluebird Care's services are fully personalised and range from check-in visits to full live-in support.
Due to their expertise, the team can provide the extra care and support necessary for people with conditions that require specialist care, such as dementia, Multiple Sclerosis, physical disabilities and more.
Care Provided by Bluebird Care Caerphilly & Merthyr
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Bluebird Care Caerphilly & Merthyr to get a personalised quote:
The price(s) shown are provided by the agency. Contact Bluebird Care Caerphilly & Merthyr for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Bluebird Care
- Private Owned
Person in charge
- Rhiannon Rees (Registered Manager)
Bluebird Care Caerphilly & Merthyr Reviews (16)
Bluebird Care Caerphilly & Merthyr has a Review Score of 9.4 (9.420) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Caerphilly & Merthyr has 16 reviews.
Calling times not always convenient.
Calling times not always convenient.
We're grateful for your feedback. We aim to address all feedback promptly. Thank you for taking the time to provide feedback.
I laugh and have a joke with them
In other words
I get on them well
Like an house on fire
I find my careers are the best
Thank you Bluebird for sending them too me
You could say
An angel in disguise
I laugh and have a joke with them
In other words
I get on them well
Like an house on fire
I find my careers are the best
Thank you Bluebird for sending them too me
You could say
An angel in disguise
We are absolutely delighted to hear that you feel treated with dignity and respect - that is always our top priority. It's wonderful to know you can share laughter and jokes together and that you "get on like a house on fire"! That special connection...
Thank you so much for your beautiful words.We are absolutely delighted to hear that you feel treated with dignity and respect - that is always our top priority. It's wonderful to know you can share laughter and jokes together and that you "get on like a house on fire"! That special connection between our care team and the people we support is what makes all the difference.
We're especially touched that you described your carers as "angels in disguise" - we couldn't ask for kinder praise. We'll be sure to pass your lovely feedback on to the team; it will mean the world to them.
Thank you for choosing Bluebird Care and for taking the time to share your experience.
I have been receiving care from your company for almost a year now. I find the carers fulfil my needs very well with courtesy and often compassion. They are, without exception, considerate, completing tasks with good humour. Most have a highly developed sense of what is needed and carry out their...
I have been receiving care from your company for almost a year now. I find the carers fulfil my needs very well with courtesy and often compassion. They are, without exception, considerate, completing tasks with good humour. Most have a highly developed sense of what is needed and carry out their duties with attention to detail. Occasionally the work is made more difficult by last minute re-arrangement of the time-table, or route. I wish sometimes that the round could be managed with more attention to logistics e.g. customers in same area seen at same time to avoid long journeys
We are truly pleased to hear that you have had such a positive experience over the past year. It means a great deal to know that our carers are supporting you with courtesy, compassion and good humour, and that...
Thank you very much for taking the time to share such thoughtful and detailed feedback.We are truly pleased to hear that you have had such a positive experience over the past year. It means a great deal to know that our carers are supporting you with courtesy, compassion and good humour, and that their attention to detail and understanding of your needs has made a difference. We will be very proud to share your kind words with the team.
We also appreciate your honest comments regarding scheduling and logistics. Providing consistent, well-planned rounds is extremely important to us, and we understand how last-minute changes can cause inconvenience. Your feedback is valuable and helps us review how we plan routes and manage time allocation to ensure we are working as efficiently as possible for both our customers and our care teams.
Thank you again for your continued trust in us - it is a privilege to support you.
They ensurecthat i am safe and ensure the bathroom is left tidy after my call
They ensurecthat i am safe and ensure the bathroom is left tidy after my call
We're really pleased to hear that you're happy with the service and that our team treats you with dignity and respect. Reliability, safety, and proper medication support are extremely important to us, so it's great to know this has...
Thank you so much for taking the time to leave this lovely reviewWe're really pleased to hear that you're happy with the service and that our team treats you with dignity and respect. Reliability, safety, and proper medication support are extremely important to us, so it's great to know this has been your experience. We'll be sure to pass your kind words on to the team - they'll really appreciate it
Thank you for trusting us with your care
Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.
Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.
Thank you for sharing your experience. We value your feedback about visit timings and communication. Your satisfaction with our carers means everything. Please contact us at 029 2010 2977.
Requested 7 - 8 call am. 9 - 9.30 @ night.
Occassionally late am - 11.
especially weekends & holiday cover.
Requested 7 - 8 call am. 9 - 9.30 @ night.
Occassionally late am - 11.
especially weekends & holiday cover.
Thank you so much for your feedback. I'm really pleased to hear that things have generally been good. I'm sorry for the times your calls have been later than preferred, especially at weekends or during holiday cover. We always try our best to keep to your requested times, but occasionally adjustments are needed. We really appreciate your understanding and the kind way you've raised this.
The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!
The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!
Thank you so much for your kind words. We are delighted to hear that our carers are providing the support and care you need. Your feedback means a lot to us and we will be sure to pass your thanks on to the team.
I am a nurse myself and would highly recommend this company - the same set of carers all the time...
I am a nurse myself and would highly recommend this company - the same set of carers all the time so they know Dad really well
Excellent company, service and carers
Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a...
Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a positive difference for your family. Your recommendation means a great deal — especially coming from someone within the healthcare profession. We’ll make sure your kind words are shared with the team who support your dad.Best wishes,
The Bluebird Care Team
We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.
We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home...
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home care service, ensuring the highest level of personalised support right where you're most comfortable. We're grateful for your trust and look forward to continuing to care for you.
Very pleased with service given with care team.
Very pleased with service given with care team.
Thank you for your kind feedback. We're so glad to hear you're pleased with the service provided by our care team. We take great pride in delivering premium homecare with compassion, respect, and reliability. Your satisfaction means a lot to us, and we're here to continue supporting you every step of the way.
Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.
Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.
Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of...
Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of what we do, and were so pleased to hear that your dad feels well looked after. Well be sure to share your comments with the carers they will be thrilled to know their efforts are appreciated.Thank you again for taking the time to share your experience.
We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service...
We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided and would highly recommend Blebirds Care.
Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their...
Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their professionalism, warmth, and thoughtful gestures like the daffodils on St. Davids Day. Personal touches like these are part of our commitment to delivering not only high-quality support but also truly compassionate, person-centred care.Your recommendation means a great deal to us, and well be sure to pass on your lovely feedback to the team. If theres ever anything more we can do, please dont hesitate to get in touch.
Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly...
Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended by all of us. Thank you all.
Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive...
Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive difference. We will be sure to share your appreciation with the staff, especially those who went above and beyond.If theres ever anything more we can do for you, please dont hesitate to reach out. Wishing you and your family all the best.
Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk
Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk
Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful...
Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful support, even with the little things like shopping, is all part of the care we strive to provide.We truly appreciate your feedback and your trust in our service. If there's anything more we can do for you, please don't hesitate to reach out.
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.
The only negative is that sometimes there is not consistency in carers which someone living with...
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.
The only negative is that sometimes there is not consistency in carers which someone living with dementia needs.
Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.
The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.
The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.
Thank you so much for your review Sarah. We really do strive to provide an excellent service!
News (0)
There are no news items for Bluebird Care Caerphilly & Merthyr.
Awards / Recognitions (3)
- 29 May 2026Recipient: Bluebird Care
- 31 May 2023Recipient: Bluebird Care
- 31 Mar 2022Recipient: Bluebird Care
Accreditations
There are no accreditations posted yet for Bluebird Care Caerphilly & Merthyr.
Meet the Team (6)

I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business...
I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.

Having worked for 30 years in a wide variety of industries, I joined Bluebird Care in January 2022. I am looking forward to putting some of the knowledge I have gained over this time into the care sector.

I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I...
I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and am working towards completing my ILM level 5 soon.
I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team. I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.

Hello, I'm Eden. I am the Care Consultant for the branch.
I am the first point of contact for potential customers looking for care. Alongside this,...
Hello, I'm Eden. I am the Care Consultant for the branch.
I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!
I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years.

Lauren is our Field Supervisor

Sam is our Coordinator
Frequently Asked Questions about Bluebird Care Caerphilly & Merthyr
How much does Bluebird Care Caerphilly & Merthyr cost?
The agency lists fees from £40 for hourly visiting care and from £1,550 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Bluebird Care Caerphilly & Merthyr employ?
Bluebird Care Caerphilly & Merthyr employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Caerphilly & Merthyr to verify any information. View our terms and conditions. Bluebird Care Caerphilly & Merthyr has an Enhanced Service -what an Enhanced Service includes.