Bluebird Care Caerphilly & Merthyr supports people in the area to keep living the way they want to. They keep each individual in control of their own care and offer the care and support that service users want, where and when they want it.
Bluebird Care's services are fully personalised and range from check-in visits to full live-in support.
Due to their expertise, the team can provide the extra care and support...
Care Provided by Bluebird Care Caerphilly & Merthyr
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £40
- Weekly Live-in Care Fees: from £1,550
Contact Bluebird Care Caerphilly & Merthyr to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Rhiannon Rees (Registered Manager)
Bluebird Care Caerphilly & Merthyr Reviews (16)
Bluebird Care Caerphilly & Merthyr has a Review Score of 9.5 (9.457) out of 10, based on 15 reviews in the last 2 years.
Over all time Bluebird Care Caerphilly & Merthyr has 16 reviews.
Calling times not always convenient.
We're grateful for your feedback. We aim to address all feedback promptly. Thank you for taking the time to provide feedback.
I laugh and have a joke with them
In other words
I get on them well
Like an house on fire
I find my careers are the best
Thank you Bluebird for sending them too me
You could say
An angel in disguise
We are absolutely delighted to hear that you feel treated with dignity and respect - that is always our top priority. It's wonderful to know you can share laughter and jokes together and that you "get on like a house on fire"! That special connection...
I have been receiving care from your company for almost a year now. I find the carers fulfil my needs very well with courtesy and often compassion. They are, without exception, considerate, completing tasks with good humour. Most have a highly developed sense of what is needed and carry out their duties with attention to detail. Occasionally the work is made more difficult by last minute re-arrangement of the time-table, or route. I wish sometimes that the round could be managed with more attention to logistics e.g. customers in same area seen at same time to avoid long journeys
We are truly pleased to hear that you have had such a positive experience over the past year. It means a great deal to know that our carers are supporting you with courtesy, compassion and good humour, and that...
They ensurecthat i am safe and ensure the bathroom is left tidy after my call
We're really pleased to hear that you're happy with the service and that our team treats you with dignity and respect. Reliability, safety, and proper medication support are extremely important to us, so it's great to know this has...
Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.
Thank you for sharing your experience. We value your feedback about visit timings and communication. Your satisfaction with our carers means everything. Please contact us at 029 2010 2977.
Requested 7 - 8 call am. 9 - 9.30 @ night.
Occassionally late am - 11.
especially weekends & holiday cover.
Thank you so much for your feedback. I'm really pleased to hear that things have generally been good. I'm sorry for the times your calls have been later than preferred, especially at weekends or during holiday cover. We always try our best to keep to your requested times, but occasionally adjustments are needed. We really appreciate your understanding and the kind way you've raised this.
The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!
Thank you so much for your kind words. We are delighted to hear that our carers are providing the support and care you need. Your feedback means a lot to us and we will be sure to pass your thanks on to the team.
I am a nurse myself and would highly recommend this company - the same set of carers all the time so they know Dad really well
Excellent company, service and carers
Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a...
We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home...
Very pleased with service given with care team.
Thank you for your kind feedback. We're so glad to hear you're pleased with the service provided by our care team. We take great pride in delivering premium homecare with compassion, respect, and reliability. Your satisfaction means a lot to us, and we're here to continue supporting you every step of the way.
Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.
Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of...
We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided and would highly recommend Blebirds Care.
Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their...
Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended by all of us. Thank you all.
Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive...
Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk
Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful...
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.
The only negative is that sometimes there is not consistency in carers which someone living with dementia needs.
Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.
The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.
Thank you so much for your review Sarah. We really do strive to provide an excellent service!
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest ReportNews (0)
There are no news items for Bluebird Care Caerphilly & Merthyr.
Awards / Recognitions (2)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
Meet the Team (6)
I have a background in franchising across many industries, when Bluebird Care was introduced to me I was encouraged by not only the business opportunity but also the opportunity it presents to be able to make a real difference to people's lives both as an employer but also as a service provider.
Having worked for 30 years in a wide variety of industries, I joined Bluebird Care in January 2022. I am looking forward to putting some of the knowledge I have gained over this time into the care sector.
I have worked in the care sector for the past 16 years in a variety of roles, which has given me experience in all aspects of a Care Manager. I currently hold a QCF level 5 in health and social care and am working towards completing my ILM level 5 soon.
I started working for Bluebird Care in September 2023 I have been really welcomed and supported to settle into my job role by all the team. I am thoroughly enjoying working as part of a Dynamic team, ensuring we provide the best care possible in a person-centred way, for people to maintain independence whilst living in their own home.
Hello, I'm Eden. I am the Care Consultant for the branch.
I am the first point of contact for potential customers looking for care. Alongside this, I deal with all our recruitment and also all our social media!
I have been with Bluebird Care since May 2022 and really enjoy working with a such great team. I have no previous experience in the Care Sector, but I have learned so much in such little time. I previously worked as a Customer Service Advisor in the Manufacturing Industry for 10 years.
Lauren is our Field Supervisor
Sam is our Coordinator
Frequently Asked Questions about Bluebird Care Caerphilly & Merthyr
How many Carers does Bluebird Care Caerphilly & Merthyr employ?
Bluebird Care Caerphilly & Merthyr employs 15 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Caerphilly & Merthyr to verify any information. View our terms and conditions. Bluebird Care Caerphilly & Merthyr has an Enhanced Service - more info.