Helping Hands Home Care (Wigan)

The carer did a good job in general, but the next day I discovered that areas of my dad's genital and anal area were red and sore so clearly he had not been properly washed and appropriate creams applied which is painful for him.

Tries very hard to fulfill needs of client and succeeds.

I can't thank them enough, they help me so much with my mum, they are really like family at this point, every member of staff they have sent have been amazing, they always make sure my mum is looked after and comfortable, the branch manager Karley is so lovely and checks in regularly, makes sure we have everything we need at all times, also easy to talk to and can never do enough for you, I don't know what I would of done without them, it's hard looking after a loved one , I get guilt I can't do everything myself so when you find a company like this they take that pressure away because i know my mum is in good hands and will be happy, cared for , they are respectful of my mum and her home, they are clean and tidy and respectful of her home too, special thanks to Karley, Claire, Marie and Tia we appreciate you so much and thank you

All the carers who attend to my mum during visits are wonderful!! Kind, caring, compassionate and always professional, they have genuinely had a very positive impact on my mum's wellbeing. The care they provide is second to none, adapting to my mums needs on a daily basis, taking pressure off my dad and giving him some well earned respite. The office girls are fantastic too making booking my mum' s slots for visits a painless task. They also keep me up to date with Rota's with who will be attending for my mums visits and keep me informed of anything they think I should be made aware of. Again, the girls in the office are super professional, very attentive to my mums needs and also really flexible which makes sorting appointments out a breeze. I would recommend Helping Hands to anyone in a similar situation. They are worth every penny and more!!!

Excellent service and attentive to my dad's needs. Carers who attend are engaging and make him feel at ease during personal care interventions, he looks forward to their visits and any concerns or issues are reported to me, the office is always on hand to take my calls and I am very happy with the flexibility they offer and solutions of providing an excellent care service.

Thanks so much x

Can't praise them enough.

Helping Hands carers are the best. They are well trained and always work hard throughout every session. They do their best to communicate with my mum and make her feel safe. They can be relied upon to follow the plan regarding medication. I recommend this company.

We have asked for a change in times and more consistent communication which has never materialised. Staff often late don't stay full duration of allotted times.

Helping Hands looked after my dad for a year and now are providing care for my mum, they are excellent from the administration to the staff. The people they employ are so lovely they always make time to chat and nothing is too much trouble. The individuals who provide care use their own initiative which is perfect when you're not used to employing people to help at home. My mum looks forward to them coming and their cheerful demeanour and caring without patronising has helped her to have a more positive attitude since she came out of hospital. Communication and time keeping is also very good.

After providing exceptional help for my Dad before his death, Helping Hands have again been a godsend in providing additional companionship for my mum. The carers are so friendly, approachable and cheerful. Mum looks forward to her regular visits and chats. The help provided is kind, courteous and supportive. They are flexible and responsive. I'd highly recommend them.

Thank you.

I recently used your services as sit in care for my wife while I was having cataract surgery. The carers who came were very friendly and helpful and really looked after my wife who has alzheimers.I could not have asked for better care.I would recommend your company to anyone, you are simply the best.

Overall the service has been really good, the carers are realible, very friendly and on time. I feel confident with the level of care provided for my stepdad and Helping Hands are a vast improvement on the previous care agency that we had in place. If I have any concerns or queries, these are usually dealt with promptly by the team - either by the office-based team or the carers themselves. It is useful to receive the weekly rota so that my Stepdad has an idea of who is coming. Generally, we are very satified with the service.

Overall, I highly recommend anybody in the Wigan postcode to use this office and its staff, they are first class and nothing is too much trouble when visiting/caring for my aunt.

Helping Hands Wigan has been an absolute godsend for our family. Their flexibility is second to none-nothing ever feels like too much trouble, and they've always managed to adapt around our ever-changing needs without fuss or fanfare. That kind of responsiveness is rare and invaluable.

They're incredibly easy to get hold of-communication is always prompt, clear, and kind, which, in moments of stress or when you're juggling a thousand things, makes the world of difference.

But more than anything, it's the human touch that sets Helping Hands apart. Warm, capable, and quietly reassuring-they don't just "do the job," they care. And when life throws its inevitable curveballs, having that kind of support feels like a hand on your shoulder.

I honestly don't know what we'd have done without them.

After 12 months with Helping Hands we would highly recommend them they are head & shoulders ahead of other care providers we have used. Yes slightly more expensive than others but the increased value is worth the quality of care given

Excellent service, happy with all the carers and support staff. My mum feels relaxed and happy with everyone who's been over to see her. Communications have been good and we get the rotas before the sessions start each week, a few appointments have been delayed due to staff absence but we fully understand why.

Mum has been receiving care from Helping Hands Home Care for 6 months now and we honestly can't fault them. The rota we get each week is really good so mum knows who to expect and what time they are coming. Each and every carer seems to genuinely care and is willing to do anything mum asks, even just walking her up the road for some fresh air or sitting having a chat. It gives me peace of mind knowing that mum is happy with her carers and has no complaints.

As a family we are really grateful for the care given by Helping Hands. We would not hesitate in recommending Helping Hands.