Helping Hands Home Care (Swadlincote)

G35/36 Repton House, Bretby Business Park, Burton-on-Trent DE15 0YZ
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9.7 25 Reviews
  • Helping Hands Home Care (Swadlincote), Burton-on-Trent
Helping Hands Home Care (Swadlincote) supports people with everything from getting to and from the shop and managing daily life to caring for complex needs.

The Swadlincote branch of Helping Hands has the means and expertise to provide the highest quality of care, covering Ashby-de-la-Zouche, Branston, Burton-upon-Trent, Coalville, Measham, Moira, Newhall, Swadlincote and the surrounding areas.

Support can be provided little and often through domiciliary care through to full live-in care where a carer will move into your home. All care is tailored to each individual to ensure they receive the care they need, when they want it and how they want it.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Palliative / End of Life Care

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Swadlincote) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Lindsey Zahl (Branch Care Manager)

Helping Hands Home Care (Swadlincote) Reviews (25)

Total of 25, showing 21-25
9.7

Helping Hands Home Care (Swadlincote) has a Review Score of 9.7 (9.726) out of 10, based on 14 reviews in the last 2 years. Over all time Helping Hands Home Care (Swadlincote) has 25 reviews.

Overall Experience

  • 15
  • 9
  • 1
  • 0
  • 0

Date Published

25
6
9
14
11

Review from Mary S (Daughter of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first making an enquiry in July this year, I have been delighted with every aspect of the service offered by Helping Hands Home Care. They have a very professional and person centred approach to not only their clients but to extended families also. Communication has been frequent and open. I have
always felt I could be honest in my questions and the Carer allocated for my mother was such a great fit - we are delighted. My mother now looks forward to her twice weekly visits and the rest of the family are reassured that professional care is being given at all times.

Reply from Sharon Bennett, Branch Care Manager at Helping Hands Home Care (Swadlincote)

Hi Mary,
We're thrilled to hear how impressed you've been with the complete care journey we offer. It's really important that we match our carers with our customers, so it's great to hear that you and your mother get on so well with them. Thank you so much for taking the time to leave your feedback.
Best wishes.

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Treated with Dignity

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Review from Susan L (Daughter of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care recently moved its clients from their Lichfield branch to Swadlincote. I can honestly say the transition from one office to another has been seamless, efficient and professional. The Swadlincote team have guided me and my father through this administrative change and the service
quality delivered has not been affected. My father has excellent weekly helpers who are always kind, attentive and efficient. My father lives alone since losing his wife of 59 years; his weekly Helping Hands visits are now part of his regular routine, supporting my father so he can continue to live safely in his home. Our family is separated by geography due to unusual circumstances. Knowing someone from Helping Hands is there for my father every week provides reassurance and peace of mind to our whole family. Thank you to the entire Swadlincote Team.

Reply from Sharon Bennett, Branch Care Manager at Helping Hands Home Care (Swadlincote)

Hi Susan,
It is our absolute pleasure to provide care for your father and we're thrilled to hear how this provides all of you with the peace of mind you need to know he is safe and well. We can't than you enough for your kind words.
Best wishes.

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Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands came personally recommended by a current user and I must say it's rare these days to find anyone or anything that lives up to a "hype" but Helping Hands Home Care certainly does. The carers are punctual, reliable and immensely kind and careful to ensure dignity and care for their clients.
Should there be any possible hitch in meeting their timetable they are quick to flag it up and ensure a smooth service regardless. Also they are very good at communicating and anticipating any possible need for their clients before it arises, great initiative shown. A 5 star service award from me and my family who have witnessed the carers in action- great staff too. Thank you.

Reply from Sharon Bennett, Branch Care Manager at Helping Hands Home Care (Swadlincote)

What a lovely review! Thank you so much and for saying that we live up to the 'hype'. It's lovely to hear such positive feedback, so we appreciate you taking the time out to leave us this great recommendation.
Best wishes.

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Management

Treated with Dignity

Value for Money

Review from Mary D (Wife of Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the staff and management are always there to help and always treat you with dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline F (Sister of Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gentle, kind care. All are well presented and punctual.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Helping Hands Home Care (Swadlincote) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Helping Hands Home Care (Swadlincote) is calculated as follows: ( (62 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Swadlincote) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Lindsey

Lindsey Zahl

Job Title: Branch Care Manager

I joined Helping Hands in August 2023 as the BCM for Swadlincote, bringing nearly 30 years of care experience, including 20 years in dementia and domiciliary care. Previously a Registered Branch Manager, I collaborated with councils and hospitals in Birmingham.
Moving to Burton in 2020, I chose Helping Hands for their shared values. Passionate about high-quality care, I‘m proud to ensure kindness underpins everything we do.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swadlincote) to verify any information. View our terms and conditions. Helping Hands Home Care (Swadlincote) has an Enhanced Service - more info.