Helping Hands Home Care (Swadlincote)

Fantastic carers that sadly seem to be let down by some poor organisational management. Scheduling is often inaccurate and different carers arrive to those that were supposed to. I have problems with invoicing that are still not resolved from when I commenced using the service. In comparison, the carers that come to look after me are absolutely fantastic and I have absolutely nothing but praise.

2) Management, since the new management we have had issues with timing being moved without consent, and lateness of care workers due to the time allocated between previous calls. We have spoken to the management and they say things are going to change but doesn't improve when we do raise concerns we get talked over as if we're in the wrong.

A would like to thank the Helping Hands Home Care team for their professional support over the last few months, in what has been a difficult time for me. It's such a comfort to know my step Dad is being given such excellent care and attention. Thank you all.

Helping hands have been supporting my mother-in-law since September this year, they are extremely helpful, professional and reactive to our and my mother-in-laws needs ensuring she gets the best care possible. Very happy with their service

Since first making an enquiry in July this year, I have been delighted with every aspect of the service offered by Helping Hands Home Care. They have a very professional and person centred approach to not only their clients but to extended families also. Communication has been frequent and open. I have always felt I could be honest in my questions and the Carer allocated for my mother was such a great fit - we are delighted. My mother now looks forward to her twice weekly visits and the rest of the family are reassured that professional care is being given at all times.

My father has received absolutely fantastic service from Helping Hands and care was quickly put into place on his discharge from hospital. This has really helped my mom. Can’t fault the service provided.

Helping Hands came personally recommended by a current user and I must say it's rare these days to find anyone or anything that lives up to a "hype" but Helping Hands Home Care certainly does. The carers are punctual, reliable and immensely kind and careful to ensure dignity and care for their clients. Should there be any possible hitch in meeting their timetable they are quick to flag it up and ensure a smooth service regardless. Also they are very good at communicating and anticipating any possible need for their clients before it arises, great initiative shown. A 5 star service award from me and my family who have witnessed the carers in action- great staff too. Thank you.

Helping Hands Home Care recently moved its clients from their Lichfield branch to Swadlincote. I can honestly say the transition from one office to another has been seamless, efficient and professional. The Swadlincote team have guided me and my father through this administrative change and the service quality delivered has not been affected. My father has excellent weekly helpers who are always kind, attentive and efficient. My father lives alone since losing his wife of 59 years; his weekly Helping Hands visits are now part of his regular routine, supporting my father so he can continue to live safely in his home. Our family is separated by geography due to unusual circumstances. Knowing someone from Helping Hands is there for my father every week provides reassurance and peace of mind to our whole family. Thank you to the entire Swadlincote Team.

We are very happy with the staff and management are always there to help and always treat you with dignity.

Gentle, kind care. All are well presented and punctual.