Helping Hands Home Care (Swadlincote)

I have had a few admin issues over timing of visits, but I am hopeful these are now sorted.

I don't usually take part in reviews, but the service I have received from the care staff is excellent. I can find no faults at all. Extremely good service. Very caring.

I find the staff who visit me very kind and helpful always, and the company are very flexible in helping when dates have to be changed at the last minute.

Helping Hands do exactly as their name suggests. Their staff are entirely trustworthy, caring, reliable, patient, well trained and courteous. Nothing is too much trouble. They manage my parent's needs promptly and comprehensively giving me reassurance in my absence as I live a long way away.

We were impressed with the standard of care Helping Hands provided during the months my Mum needed assistance. The office staff dealt with any queries promptly and efficiently and the carers were reliable and treated Mum wiith kindness and empathy. Thank you.You all made an extremely difficult situation more tolerable.

We are more than happy with the service received from the girls. They are on time, thoughtful and caring towards my 92 year old mum. As well as being diligent in what they do, the girls chat to mum and give her the additional company that she needs. I know that when we are away, I can rely on them to look after mum in every way, which gives me total peace of mind.

My wife and I fairly stubbornly evaded asking for help for quite a long time when we clearly needed it, despite family suggestions. It took an emergency situation for us to make a move and thankfully Helping Hands Swadlincote came to the rescue immediately. From the word go we were amazed at the difference this has made to our lives and almost twelve months from that initial call we are happily spending our lives in a more relaxed fashion thanks to the very welcome visits we get three times every week from a particular member of staff, our Helping Hands personal carer. She is so thoughtful and understands our practical needs and those personal needs required by my wife. All dealt with in a respectful, kind and caring way. Plus we have many great laughs and it is very reassuring to us that someone who has got to know us well continues to call on us providing that all-important companionship. On the rare occasion when a change of carer to visit us has been made we have been equally impressed.

Auntie always spoke high of the care she had at home, unfortunately she requires 24/7 for her needs

HH can be expensive compared to some other providers.

They always took the time and patience required to care for my uncle which made him feel both at ease and valued and he liked the carers approach. He always felt safe with them and looked forward to them visiting him which was a great thing to hear

Helping hands recently provided some care for my mum while she was recovering after a hospital stay. The service was friendly and professional right from my first enquiry and they were able to offer a temporary 5 week package of care for us. My mum found her carers to be very friendly kind and trustworthy while helping her with some domestic tasks one day a week. They had some shared interests and made her feel comfortable right from the start. We wouldn't hesitate to use the service again.

Very caring, helpful. Nothing too much trouble. Very happy with service.

Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.

My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.

The only issue we would say we have had was with the out of hours service but we have raised this and understand that the issues are being addressed.

I can’t praise the Swadlincote team high enough since we started using them from the beginning of 2023, the care for my mum has been brilliant, the staff are very caring and friendly, it puts my mind at rest knowing they are supporting and caring for Mum. They always let me know if there are any issues and help provide additional care when required.

The staff at Helping Hands are well trained in caring for patients who need assistance to shower, dress and help them with the daily routine. Ever since 2021 I started using the company after having a stroke they have been marvellous. Indeed the staff change quite often in the care business but when new people start they are always introduced to Mum and I. Recently I have had a sinus operation and I had various infections and the staff have attended hospital and driving me to dental and GP appointments. Also when I was ill the carer telephoned 999 and stayed with me until the ambulance arrived. It is marvellous that many of them have become friends. Each week I receive an email with whom is visiting the following week. Management and office staff are so helpful that when I need extra support or change the time of carers they will always oblige me. I must say Helping Hands Swadlincote, due to the various staff members changes, they have been great and helpful at all times.

The team will do most anything you ask of from personal care to cooking lunches.

Helping Hands provide professional care for my husband. All the staff are friendly, kind, thoughtful and very patient. Reliable and timing is good. We are very happy with the care provided.

My mum received care from Helping Hands for the last few months of her life. Mum was 92 years old when she needed help and although she had reservations due to a poor experience with a different organisation, she agreed to have Helping Hands come into her life and home. She had regular visits by her carers and she really enjoyed their visits. Nothing was too much trouble and she said “they treated me as me and not some daft old woman”

Thank you.