Helping Hands Home Care (Swadlincote)

G35/36 Repton House, Bretby Business Park, Burton-on-Trent DE15 0YZ
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9.7 26 Reviews
  • Helping Hands Home Care (Swadlincote), Burton-on-Trent
Helping Hands Home Care (Swadlincote) supports people with everything from getting to and from the shop and managing daily life to caring for complex needs.

The Swadlincote branch of Helping Hands has the means and expertise to provide the highest quality of care, covering Ashby-de-la-Zouche, Branston, Burton-upon-Trent, Coalville, Measham, Moira, Newhall, Swadlincote and the surrounding areas.

Support can be provided little and often through domiciliary care through to full live-in care where a carer will move into your home. All care is tailored to each individual to ensure they receive the care they need, when they want it and how they want it.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Swadlincote) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lindsey Zahl (Branch Care Manager)

Helping Hands Home Care (Swadlincote) Reviews (26)

9.7

Helping Hands Home Care (Swadlincote) has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years.
Over all time Helping Hands Home Care (Swadlincote) has 26 reviews.

Overall Experience
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Date Published
  • 26
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  • 15
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Reviewer Connection to Helping Hands Home Care (Swadlincote)
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Total of 26, showing 1-20
Review from Ann B (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were impressed with the standard of care Helping Hands provided during the months my Mum needed assistance. The office staff dealt with any queries promptly and efficiently and the carers were reliable and treated Mum wiith kindness and empathy. Thank you.You all made an extremely difficult situation
more tolerable.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Swadlincote)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear you were impressed with the standard of care the team provided whilst your Mum needed assistance.
It is also great to hear the office staff dealt with queries promptly and efficiently and the carers were reliable and treated Mum with kindness and empathy.
We will be sure to pass on your feedback and thanks to the team at Swadlincote.
Kindest regards

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Review from Shani F (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are more than happy with the service received from the girls. They are on time, thoughtful and caring towards my 92 year old mum. As well as being diligent in what they do, the girls chat to mum and give her the additional company that she needs. I know that when we are away, I can rely on them to
look after mum in every way, which gives me total peace of mind.
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Review from Stuart W (Husband of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I fairly stubbornly evaded asking for help for quite a long time when we clearly needed it, despite family suggestions. It took an emergency situation for us to make a move and thankfully Helping Hands Swadlincote came to the rescue immediately. From the word go we were amazed at the
difference this has made to our lives and almost twelve months from that initial call we are happily spending our lives in a more relaxed fashion thanks to the very welcome visits we get three times every week from a particular member of staff, our Helping Hands personal carer. She is so thoughtful and understands our practical needs and those personal needs required by my wife. All dealt with in a respectful, kind and caring way. Plus we have many great laughs and it is very reassuring to us that someone who has got to know us well continues to call on us providing that all-important companionship. On the rare occasion when a change of carer to visit us has been made we have been equally impressed.
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Review from W B (Nephew of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Auntie always spoke high of the care she had at home, unfortunately she requires 24/7 for her needs
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Review from G D (Husband of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands provided care services for a period of 2.5 years for my wife, who has a degenerative disease. During the period her care needs have increased considerably.
In this time, we have had a number of different carers, but care was always of a high standard and my wife has been treated with
dignity and kindness. We have also seen a number of management changes in that time and initially there was room for improvement, but the current management at the Swadlincote branch has transformed the professionalism of the service they offer. They have always been able to accommodate changes in the level of care and short notice requests for additional shifts. When I was away from home, I was always confident that my wife would be safe with the carers and that they would leave the house secure when they left.
The main area for improvement is the national out-of-hours call centre, which can be difficult to contact when things go wrong.
HH can be expensive compared to some other providers.
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Review from Andrew G (Nephew of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
we found the carers took the time to understand my uncles specific needs and requirements plus all the topics and subjects that he was interested in so that they could chat with him about these.
They always took the time and patience required to care for my uncle which made him feel both at ease and
valued and he liked the carers approach. He always felt safe with them and looked forward to them visiting him which was a great thing to hear
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Review from Clare F (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands recently provided some care for my mum while she was recovering after a hospital stay. The service was friendly and professional right from my first enquiry and they were able to offer a temporary 5 week package of care for us. My mum found her carers to be very friendly kind and trustworthy
while helping her with some domestic tasks one day a week. They had some shared interests and made her feel comfortable right from the start. We wouldn't hesitate to use the service again.
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Review from E P (Client) assisted by family/friend published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, helpful. Nothing too much trouble. Very happy with service.
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Review from Jackie B (Daughter of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant
to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from Marie R (Granddaughter of Client) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from Elizabeth C (Daughter of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has been supporting my mother since September 2023 they offer a professional service with caring and cheerful staff. The carers are always respectful and supportive and their visits brighten my mother's day. They provide valuable feedback to my sister and I that ensures we are able to
we are giving the best possible support.
My mother is now funded by the NHS but we were able to continue with Helping Hands which we were delighted about as mum is familiar with the carers as they are with her.
We hear at lot of laughter during mum's support visits and she seems to enjoy the company of the carers even though she finds her personal care harder to understand or cooperate with. She is always given time and plentiful encouragement and reassurance during visits.
The only issue we would say we have had was with the out of hours service but we have raised this and understand that the issues are being addressed.
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Review from Ian G (Son of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the Swadlincote team high enough since we started using them from the beginning of 2023, the care for my mum has been brilliant, the staff are very caring and friendly, it puts my mind at rest knowing they are supporting and caring for Mum. They always let me know if there are any issues
and help provide additional care when required.
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Review from David R (Client) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Helping Hands are well trained in caring for patients who need assistance to shower, dress and help them with the daily routine. Ever since 2021 I started using the company after having a stroke they have been marvellous. Indeed the staff change quite often in the care business but when
new people start they are always introduced to Mum and I. Recently I have had a sinus operation and I had various infections and the staff have attended hospital and driving me to dental and GP appointments. Also when I was ill the carer telephoned 999 and stayed with me until the ambulance arrived. It is marvellous that many of them have become friends. Each week I receive an email with whom is visiting the following week. Management and office staff are so helpful that when I need extra support or change the time of carers they will always oblige me. I must say Helping Hands Swadlincote, due to the various staff members changes, they have been great and helpful at all times.
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Review from Hazel B (Daughter of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum's carers from Helping Hands are very caring and lovely company for her. She looks forward to them coming as they are always chatty and have good and funny conversations and will fulfill all her needs.
Timekeeping has got a lot better recently and the quality of the team has also improved.
The
team will do most anything you ask of from personal care to cooking lunches.
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Review from J H (Wife of Client) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands provide professional care for my husband. All the staff are friendly, kind, thoughtful and very patient. Reliable and timing is good. We are very happy with the care provided.
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Review from Janet P (Daughter of Client) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received care from Helping Hands for the last few months of her life. Mum was 92 years old when she needed help and although she had reservations due to a poor experience with a different organisation, she agreed to have Helping Hands come into her life and home. She had regular visits by her
carers and she really enjoyed their visits. Nothing was too much trouble and she said “they treated me as me and not some daft old woman”


The care was provided with dignity and respect and I was alerted by the team if they had any concerns. The team made a huge difference to the quality of my mum's final days and were really flexible in their approach to suit my mum's needs.
Thank you.

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Review from J W (Client) published on 13 February 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Fantastic carers that sadly seem to be let down by some poor organisational management. Scheduling is often inaccurate and different carers arrive to those that were supposed to. I have problems with invoicing that are still not resolved from when I commenced using the service. In comparison, the carers
that come to look after me are absolutely fantastic and I have absolutely nothing but praise.
Reply from Ravinder Takhar, Manager at Helping Hands Home Care (Swadlincote)

Thank you for your feedback.


I have taken on board the issues you have raised in regard to the change in rota and not being notified if there is a change with the carer. Moving forward I will ensure that if the carer is changed for any reason you will be notified with a new rota and a phone call.


In regard to your invoice, we have been in contact with each other and the billing department and this has now been resolved. If you have any further issues please contact me via email or call the branch.


Thank you again for your feedback.

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Review from Eunice M (Client) assisted by family/friend published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The branch of Helping Hands Home Care (Swadlincote) seems to be split into two:
1) Home visit carers who are brilliant, they are all very caring and treat Mum with respect and fulfil her every need. They are great company for her and she enjoys their visits.
2) Management, since the new management
we have had issues with timing being moved without consent, and lateness of care workers due to the time allocated between previous calls. We have spoken to the management and they say things are going to change but doesn't improve when we do raise concerns we get talked over as if we're in the wrong.
Reply from Ravinder Takhar, Manager at Helping Hands Home Care (Swadlincote)

Hi Hazel


Thank you for taking the time to complete the feedback form.


Since you gave this feedback we have been in touch and have agreed that any changes to your mum's care call times will be notified to you via a phone call.
The care coordinator has looked at the allocation of calls and the times between the calls and again this matter has now been resolved.
I am sorry that you feel the communication with me was not acceptable.
The changes that we have made in regard to our communication with you and the changes to the call times will hopefully now be satisfactory.


Please contact me If you have any further concerns and I will be happy to address them.


Best wishes


Ravinder

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Review from Gay H (Daughter of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A would like to thank the Helping Hands Home Care team for their professional support over the last few months, in what has been a difficult time for me. It's such a comfort to know my step Dad is being given such excellent care and attention. Thank you all.
Reply from Sharon Bennett, Branch Care Manager at Helping Hands Home Care (Swadlincote)

Hi Gay,
Thank you so much for leaving such a lovely review. I'm thrilled to hear how comforted you are knowing that your step-dad is in excellent care. Your kind feedback is very much appreciated.
Best wishes

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Review from Y B (Daughter of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping hands have been supporting my mother-in-law since September this year, they are extremely helpful, professional and reactive to our and my mother-in-laws needs ensuring she gets the best care possible. Very happy with their service
Reply from Sharon Bennett, Branch Care Manager at Helping Hands Home Care (Swadlincote)

Hi Yolande, it's great to hear how happy you are with our service. Thank you so much for this review!
Best wishes.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Helping Hands Home Care (Swadlincote) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Helping Hands Home Care (Swadlincote) is calculated as follows: ( (68 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Swadlincote) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Lindsey

Lindsey Zahl

Job Title: Branch Care Manager

I joined Helping Hands in August 2023 as the BCM for Swadlincote, bringing nearly 30 years of care experience, including 20 years in dementia and domiciliary care. Previously a Registered Branch Manager, I collaborated with councils and hospitals in Birmingham.
Moving to Burton in 2020, I chose Helping Hands for their shared values. Passionate about high-quality care, I‘m proud to ensure kindness underpins everything we do.

Frequently Asked Questions about Helping Hands Home Care (Swadlincote)

What Type of Services does Helping Hands Home Care (Swadlincote) offer?

Helping Hands Home Care (Swadlincote) offers Home Care.

How many Carers does Helping Hands Home Care (Swadlincote) employ?

Helping Hands Home Care (Swadlincote) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swadlincote) to verify any information. View our terms and conditions. Helping Hands Home Care (Swadlincote) has an Enhanced Service - more info.