Support Solutions (Middlesbrough)

101 The Greenway, Middlesbrough TS3 9PA
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8.0 12 Reviews
  • Support Solutions (Middlesbrough), Middlesbrough
Support Solutions provides home care services across Middlesbrough, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences.

By integrating assistive technology, Support Solutions enhances the quality and safety of care, giving families peace of mind. Their team is extensively trained in specialised areas, making them both flexible and highly knowledgeable.

Continuity of care is a priority. Support Solutions minimises staff rotation, allowing carers to build strong, trusting relationships with clients. Their low staff turnover reflects a culture of respect and appreciation for their workforce.

Services range from one-hour visits to full 24-hour live-in care. Support includes personal care, medication support, cleaning, meal preparation, as well as specialist services such as dementia care, cancer care, and palliative support.

Only carefully vetted and qualified professionals join the team. Staff undergo rigorous recruitment, including DBS checks and references, and receive ongoing training beyond the standard Care Certificate.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Payments can be by cheque, bank.
Admin Fees may apply for some payment services

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sarah Hall (Managing Director & Registered Manager)

Support Solutions (Middlesbrough) Reviews (12)

8.0

Support Solutions (Middlesbrough) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Support Solutions (Middlesbrough) has 12 reviews.

Overall Experience
  • 8
  • 4
  • 0
  • 0
  • 0
Date Published
  • 12
  • 0
  • 0
  • 1
  • 11
Reviewer Connection to Support Solutions (Middlesbrough)
  • 6
  • 3
  • 2
  • 1
Total of 12, showing 1-12
Review from Anne B (Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care is excellent, nothing is too much trouble. Would recommend Support Solutions.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much, your feedback is lovely and welcomed.

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Review from J G (Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They make me laugh and are kind.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

How lovely to read, thank you so much. The team will be very pleased.

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Review from M S (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every contact has been a plus factor in my daily life.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; as the brand owner of Support Solutions, that is so lovely to read.

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Review from Helen S (Daughter of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good standard of care. There were issues initially with rotas but on the whole now sorted, although still sometimes an issue with timing of the morning call, which can be a concern due to Dad's diabetes.
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Review from Catherine A (Wife of Client) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, excellent service, always in touch and helps with problems understanding and informative. Understands health issues. They go above and beyond, especially pointing me in the right direction with other health service professionals.
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Review from M N (Wife of Client) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband looked forward to the visits from the carers. He has his favourites, but they all cared for him, and sometimes they would chat about football, which he liked. I felt they were part of our extended family.
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Review from Caroline R (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Support Solutions is great. The staff are very caring and friendly and listen to all your requirements and needs. The people in charge listen to any new problems that occur and tailor the service accordingly. We certainly couldn’t manage to look after my mother without their help, and my
mother would be lost without them, she looks forward to their visits each day.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you so much; the team will be so pleased to read such good feedback.

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Review from J A (Daughter of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Support Solutions have been providing care for my Mum since she fell in December 2022. They provide support in the form of ensuring that Mum has her breakfast and evening meal, light domestic duties and support her with showering.
All of the staff members are friendly and approachable, while also
being professional. Mum looks forward to her twice-daily visits not only for the care provided but also for the company.
As I live an hour and an half’s drive away, and only get to see Mum on weekends, it is a great comfort to me to know that she is well looked after and happy.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to do this for us. So pleased you are happy with the support and team.

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Review from M T (Son of Client) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient, dependable service with prompt regular attendance. The staff are very helpful and friendly. Excellent. Good attention to detail, very attentive to my mum's daily requirements, making her feel at ease through this difficult situation.
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Review from Paul P (Client) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always courteous and very respectful of my needs and preferences. The visits are never rushed, and the staff always take time to enquire if there are any additional needs that have not been met. Overall, provided exceptional service.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for your kind words - we really appreciate it.

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Review from D L (Client) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a really good experience with the staff, very reliable. Questions were answered - no problems. Management is top class. I could not wish for better help. I would advise all my friends and relatives to use Support Solutions. I repeat well mannered and helpful staff. Could not wish for a bitter
service. Thanks to all staff; well trained in all aspects. A pleasure to meet them.
Reply from Sarah Hall, Managing Director at Support Solutions (Middlesbrough)

Thank you for a lovely review. It is a pleasure to support you.

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Review from P T (Client) published on 24 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are helpful, friendly, understanding and patient.
Very reliable, have a good understanding of myself and my partner's needs, nothing seems to be too much trouble for themselves to help in any way they can.
Reply from Catherine McClure, Managing Director at Support Solutions (Middlesbrough)

Thank you for taking the time to write this. W

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Support Solutions (Middlesbrough) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Support Solutions (Middlesbrough) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Support Solutions (Middlesbrough) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Sarah

Sarah Hall

Job Title: Managing Director Joined: 2021

After completing 4 years of studying Health and Social Care, and achieving a certificate of higher education in Working with Children and Young people I joined Support Solutions to complete an apprenticeship in Business Administration. Following this, I joined the care team and have been at the forefront of providing quality care ever since. and now have over 8 years of experience in the care sector.


I also have experience in supported living and believe care should be provided on a more personal level to those individuals needing support to maintain their independence and fulfil their wishes.

Frequently Asked Questions about Support Solutions (Middlesbrough)

What Type of Services does Support Solutions (Middlesbrough) offer?

Support Solutions (Middlesbrough) offers Home Care.

How many Carers does Support Solutions (Middlesbrough) employ?

Support Solutions (Middlesbrough) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support Solutions (Middlesbrough) to verify any information. View our terms and conditions. Support Solutions (Middlesbrough) has an Enhanced Service - more info.