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8.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Support Solutions
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Support Solutions Locations (3)

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3 Home Care Providers owned by Support Solutions
Support Solutions (Yorkshire)

99 Walmgate, York YO1 9UA 

9.5 34 reviews
"Excellent in every way. They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to…"   Read all 34 reviews

Support Solutions provides home care services across York, Harrogate, and Beverley, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences. By integrating assistive… Read more about Support Solutions (Yorkshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £29.60 / hour
  • Live-in Care from £1,250 / week
Support Solutions (Middlesbrough)

101 The Greenway, Middlesbrough TS3 9PA 

8.0 12 reviews
"Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care…"   Read all 12 reviews

Support Solutions provides home care services across Middlesbrough, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences. By integrating assistive technology,… Read more about Support Solutions (Middlesbrough)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Support Solutions (Harrogate)

The Coach House, 15-17 Rear Hayrwa Street, Harrogate HG1 5BJ 

8.0 3 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £29.60 / hour
  • Live-in Care from £1,250 / week
Other Home Care Groups you may be interested in:
AAA Healthcare Agency - Blackburn, Blackburn
AAA Healthcare Agency Ltd
Alcedo Care Warrington, Warrington
Alcedo Care

Support Solutions Reviews (49)

8.5

Support Solutions has a Group Review Score of 8.5 (8.482) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Support Solutions must have a Review Score.

Overall Experience
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  • 7
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Date Published
  • 49
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Reviewer Connection to Support Solutions
  • 13
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Review of

Support Solutions (Yorkshire)

from D T (Son of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way.
They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support
they provide. I highly recommend them.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

We truly appreciate your wonderful review! We'll be sure to share your kind words with the rest of our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from A W (Client) assisted by family/friend published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good, some carers are more bothered about doing the bare minimum and finishing as soon as they can. One carer refuses to place the commode under my bed. Some carers are warm and friendly.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for your feedback. We're sorry to hear that you've experienced some staff members appearing rushed - we truly appreciate you bringing this to our attention. As we've discussed, we're committed to working closely with you to ensure this doesn't happen moving forward. On a positive note, we're very glad to hear that you've found some of our carers to be warm and friendly. Your input is invaluable in helping us provide the best possible care.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from L A (Client) assisted by family/friend published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only criticism-
drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a total
stranger came in and doesn't knock on door. Can feel a bit scared, if carers are running late, don't know when to expect anyone.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for this review, we are pleased to hear that the staff are lovely and make you feel more connected to the outside world! As discussed we have taken action on the criticism you have raised to make sure that these issues do not happen anymore.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from E C (Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied!
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for this amazing review, we will make sure to pass your comments onto the rest of our team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from L A (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been very helpful, proffessional and supportive.
My dad has very much valued the support given to him to shower.
Both he and my mum have also enjoyed the communication with the carers.
Thank you! Great service.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for this lovely review, we will make sure to feedback your comments to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from J A (Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care Solutions (York) have been taking on new recruits and I must say that all the newcomers fit in beautifully with the team. They are exceptionally polite and punctual to put it simply the care they offer is bespoke and a credit to their country or origin!
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for this amazing review, we are happy to hear you are loving our new employee's.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from P H (Client) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been with Support Solutions for nearly 8 years, they help me to go shopping and keep my flat clean and tidy.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from J B (Sister of Client) assisted by family/friend published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All my calls are in respect of personal hygiene. I have 4 early morning calls to help with washing and dressing and one weekly call to give me a bath. I am disabled following a stroke. I have 2 regular carers, both of them are reliable, punctual, caring and respectful. I am very happy with the service
provided.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from J P (Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everyone to be helpful and obliging showing a great level of care. After leaving hospital my confidence was low but was restored by alot of praise and kindness.
Reply from Cameron McClure, Finance Director at Support Solutions (Yorkshire)

Thank you for kind words, the team will are always thrilled with positive feedback. Please do not hesitate to contact the office should you ever have any concerns or wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from M H (Husband of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife has been using support solutions for a few months now and the carers are very good.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for discussing the review with us, it was important for us to know why the score (stars) were so low. Explaining has assisted us to know that the stars awarded are due to issues with your current call times. As discussed we will aim to arrive to your wife's bed time call earlier but this can not be guaranteed due to other clients who already have this time slot.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from A S (Client) assisted by family/friend published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care that I am receiving.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from E B (Wife of Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received from various members of staff has been excellent, both from a personal care aspect and a social care time.
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing differences,
especially as some medications cannot be administered until after a shower.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for your kind words regarding our team. We are pleased to hear that they consistently provide excellent care for your husband. I understand your concerns about the rota changes, and as discussed, we will make every effort to notify you of any adjustments to your husband's scheduled visits whenever possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from A F (Client) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support is very good without which I would sometimes struggle to go outdoors due to my mental health condition.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from Irene B (Wife of Client) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only had this care package for one week but find the people who have been to assist my husband in showering and dressing are very helpful and caring and originally had this service for 2 days but was impressed and changed it to 5 days.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from S P (Client) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carers are very professional. They are clean, tidy and very caring. They arrive on time and communicate very well. They are very friendly.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Harrogate)

from Julie C (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience with the carers is excellent.
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.
Evidently, we need to be allocated a social worker which I don't understand. Hopefully, it will be sorted.
Otherwise, everything is excellent. Thank you for all your help and support.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed your comments onto our management team and they will be in contact soon to discuss the issues you are having to arrange the extra care. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from R B (Client) assisted by family/friend published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the care provided is good. The carers are kind and considerate. I am grateful for what they do in the allocated time.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Harrogate)

from Anne W (Client) assisted by family/friend published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service with very good carers. They usually turn up on time or ring me if different. They generally listen to what I say but occasionally think they know better! They don't like using the crust of the sliced bread I use but I have persuaded them otherwise. If an item is running out sometimes
they do not tell me.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed on your comments to your management team and they will be sure to speak to the staff to remind them to let you know if an item is running out and reorder it if they can. If you have any more concerns, feel free to reach out to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from C H (Client) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Acceptable standard, would welcome general 'chat'. Please emphasise the need to speak clearly, more so when wearing a mask and check on hearing aid users in particular - hence request as we are partially dependent on 'seeing' folk talking. I realise timetable problems!
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. I have passed on your concerns about the staff speaking not clear enough and we are working to resolve this with them. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Support Solutions (Yorkshire)

from Y O (Client) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only problem sometimes is the visit schedule they send me it is not always right, the other day and once before it was for 9:05 AM but on the carer's phone her schedule was for 8:05 AM. When she came I didn't hear her as I was in bed and she got a bit worried.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)

Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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Frequently Asked Questions about Support Solutions

Costs for home care providers owned by Support Solutions

Average costs for home care provided by Support Solutions by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Support Solutions, based on 2 out of their 3 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £29.60
Live-in Care (weekly) £1,250
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Support Solutions own?

Support Solutions own 3 Agencies.

Which Support Solutions Agencies have the highest review score?

Support Solutions (Yorkshire), Support Solutions (Middlesbrough) & Support Solutions (Harrogate) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support Solutions to verify any information. View our terms and conditions. Support Solutions has a Basic Service – more info.