Home Care Providers Owned by Support Solutions
Support Solutions Locations (3)
99 Walmgate, York YO1 9UA
"Excellent in every way. They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to…" Read all 34 reviews
Support Solutions provides home care services across York, Harrogate, and Beverley, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences. By integrating assistive… Read more about Support Solutions (Yorkshire)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £29.60 / hour
- Live-in Care from £1,250 / week
101 The Greenway, Middlesbrough TS3 9PA
"Carers are very friendly and helpful. They arrive on time and stay the allotted time, always in uniform and display their badge. The care…" Read all 12 reviews
Support Solutions provides home care services across Middlesbrough, supporting both children and adults. Registered and trusted, they offer personalised care tailored to each individual's needs and preferences. By integrating assistive technology,… Read more about Support Solutions (Middlesbrough)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £23.57 / hour
The Coach House, 15-17 Rear Hayrwa Street, Harrogate HG1 5BJ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £29.60 / hour
- Live-in Care from £1,250 / week
Support Solutions Reviews (49)
Support Solutions (Yorkshire)
from D T (Son of Client) published on 27 May 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
We truly appreciate your wonderful review! We'll be sure to share your kind words with the rest of our team.
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Support Solutions (Yorkshire)
from A W (Client) assisted by family/friend published on 13 May 2025Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for your feedback. We're sorry to hear that you've experienced some staff members appearing rushed - we truly appreciate you bringing this to our attention. As we've discussed, we're committed to working closely with you to ensure this doesn't happen moving forward. On a positive note, we're very glad to hear that you've found some of our carers to be warm and friendly. Your input is invaluable in helping us provide the best possible care.
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Support Solutions (Yorkshire)
from L A (Client) assisted by family/friend published on 8 May 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a total
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for this review, we are pleased to hear that the staff are lovely and make you feel more connected to the outside world! As discussed we have taken action on the criticism you have raised to make sure that these issues do not happen anymore.
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Support Solutions (Yorkshire)
from E C (Client) published on 8 May 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for this amazing review, we will make sure to pass your comments onto the rest of our team!
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Support Solutions (Yorkshire)
from L A (Daughter of Client) published on 8 May 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
My dad has very much valued the support given to him to shower.
Both he and my mum have also enjoyed the communication with the carers.
Thank you! Great service.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for this lovely review, we will make sure to feedback your comments to our staff!
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Support Solutions (Yorkshire)
from J A (Client) published on 8 May 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for this amazing review, we are happy to hear you are loving our new employee's.
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Support Solutions (Yorkshire)
from P H (Client) published on 22 April 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Yorkshire)
from J B (Sister of Client) assisted by family/friend published on 22 April 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Yorkshire)
from J P (Client) published on 17 April 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Cameron McClure, Finance Director at Support Solutions (Yorkshire)
Thank you for kind words, the team will are always thrilled with positive feedback. Please do not hesitate to contact the office should you ever have any concerns or wishes.
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Support Solutions (Yorkshire)
from M H (Husband of Client) published on 3 April 2025Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for discussing the review with us, it was important for us to know why the score (stars) were so low. Explaining has assisted us to know that the stars awarded are due to issues with your current call times. As discussed we will aim to arrive to your wife's bed time call earlier but this can not be guaranteed due to other clients who already have this time slot.
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Support Solutions (Yorkshire)
from A S (Client) assisted by family/friend published on 19 March 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Yorkshire)
from E B (Wife of Client) published on 7 March 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing differences,
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for your kind words regarding our team. We are pleased to hear that they consistently provide excellent care for your husband. I understand your concerns about the rota changes, and as discussed, we will make every effort to notify you of any adjustments to your husband's scheduled visits whenever possible.
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Support Solutions (Yorkshire)
from A F (Client) published on 24 February 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Yorkshire)
from Irene B (Wife of Client) published on 27 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Yorkshire)
from S P (Client) published on 11 September 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for this review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Harrogate)
from Julie C (Daughter of Client) published on 5 September 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.
Otherwise, everything is excellent. Thank you for all your help and support.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)
Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed your comments onto our management team and they will be in contact soon to discuss the issues you are having to arrange the extra care. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.
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Support Solutions (Yorkshire)
from R B (Client) assisted by family/friend published on 28 August 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you so much for the review. We will make sure to feed these lovely comments back to our staff!
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Support Solutions (Harrogate)
from Anne W (Client) assisted by family/friend published on 27 August 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)
Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed on your comments to your management team and they will be sure to speak to the staff to remind them to let you know if an item is running out and reorder it if they can. If you have any more concerns, feel free to reach out to us.
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Support Solutions (Yorkshire)
from C H (Client) published on 22 August 2024Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. I have passed on your concerns about the staff speaking not clear enough and we are working to resolve this with them. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.
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Support Solutions (Yorkshire)
from Y O (Client) published on 22 August 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Yorkshire)
Thank you for your review, we are happy to hear that the overall care you have received is positive. We understand the issues with the scheduling and are working to resolve this now - we do apologise for any troubles you may have had. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.
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Awards / Recognitions (0)
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Frequently Asked Questions about Support Solutions
Costs for home care providers owned by Support Solutions
Average costs for home care provided by Support Solutions by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Support Solutions, based on 3 out of their 3 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £27.59 |
| Live-in Care (weekly) | £1,250 |
How many Agencies does Support Solutions own?
Support Solutions own 3 Agencies.Which Support Solutions Agencies have the highest review score?
Support Solutions (Yorkshire), Support Solutions (Middlesbrough) & Support Solutions (Harrogate) have the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support Solutions to verify any information. View our terms and conditions. Support Solutions has a Basic Service – more info.