Home Care Providers Owned by Support Solutions

The care workers are extremely friendly, caring and treat my mother respectfully. Unfortunately the management is so poor that it has made it very challenging for the care team to offer my mother the support which I agreed to when I signed up 3 months ago. The agreed timing was never met as, even though I had specified female-only carers from the beginning, I was only later told that female carers were not available then. Some of the support needed was only appropriate at that time, which I repeatedly specified in person, over the telephone and in writing, however this information was never clearly recorded. This resulted in the carers often asking or offering my mother support with an activity which was inappropriate, which was extremely confusing to her and sometimes created even more work for me as a result. The timetable has also frequently been changed without notifying me so different carers have come 2 hours later than expected with no explanation/apology given.

Wendy feels generally well cared for - the timings aren't always as requested - would hope that during hot weather extra drinks and ventilating house is part of daily cares

I came across this company via the Internet whilst looking to select a care provider - despite being very familiar with almost all the care providers in York and surrounding areas. I have found them to be accessible, efficient, kind and compassionate and make client welfare, health and safety their central tenet. Their advertising material is accurate. My elderly friend who uses their services had a long history of working in primary care and she has said very clearly that the carers are all extremely nice, work hard and understand her needs. This is what I have observed too. The company's managers and admin staff are incredibly helpful and very open to communicating with friends and relatives of their clients. Their paperwork of client intervention which gets sent to the client is immensely helpful, as is their bar code signing in process. I feel totally reassured knowing they are looking after my 90 year old friend.

They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support they provide. I highly recommend them.

Generally good, some carers are more bothered about doing the bare minimum and finishing as soon as they can. One carer refuses to place the commode under my bed. Some carers are warm and friendly.

drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a total stranger came in and doesn't knock on door. Can feel a bit scared, if carers are running late, don't know when to expect anyone.

Satisfied!

Thank you! Great service.

Care Solutions (York) have been taking on new recruits and I must say that all the newcomers fit in beautifully with the team. They are exceptionally polite and punctual to put it simply the care they offer is bespoke and a credit to their country or origin!

Been with Support Solutions for nearly 8 years, they help me to go shopping and keep my flat clean and tidy.

All my calls are in respect of personal hygiene. I have 4 early morning calls to help with washing and dressing and one weekly call to give me a bath. I am disabled following a stroke. I have 2 regular carers, both of them are reliable, punctual, caring and respectful. I am very happy with the service provided.

Found everyone to be helpful and obliging showing a great level of care. After leaving hospital my confidence was low but was restored by alot of praise and kindness.

My wife has been using support solutions for a few months now and the carers are very good.

I am happy with the care that I am receiving.

There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing differences, especially as some medications cannot be administered until after a shower.

The support is very good without which I would sometimes struggle to go outdoors due to my mental health condition.

I have only had this care package for one week but find the people who have been to assist my husband in showering and dressing are very helpful and caring and originally had this service for 2 days but was impressed and changed it to 5 days.

Your carers are very professional. They are clean, tidy and very caring. They arrive on time and communicate very well. They are very friendly.

Overall the care provided is good. The carers are kind and considerate. I am grateful for what they do in the allocated time.

The only problem sometimes is the visit schedule they send me it is not always right, the other day and once before it was for 9:05 AM but on the carer's phone her schedule was for 8:05 AM. When she came I didn't hear her as I was in bed and she got a bit worried.