Support Solutions (Harrogate)

The Coach House, 15-17 Rear Hayrwa Street, Harrogate HG1 5BJ
Review Us
8.0 3 Reviews
  • Support Solutions (Harrogate), Harrogate
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.60 – £31.90
  • Weekly Live-in Care Fees: £1250 – £1599

Payments can be by cheque, bank, card.


Admin Fees may apply for some payment services

These prices are only a guideline, please contact Support Solutions (Harrogate) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Catherine McClure (Managing Director)
Are you the Owner/Manager of Support Solutions (Harrogate)? View your Advertising Options

Support Solutions (Harrogate) Reviews (3)

8.0

Support Solutions (Harrogate) has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years.
Over all time Support Solutions (Harrogate) has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 0
  • 0
  • 2
  • 1
Reviewer Connection to Support Solutions (Harrogate)
  • 2
  • 1
Total of 3, showing 1-3
Review from Julie C (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our overall experience with the carers is excellent.
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.
Evidently, we need to be allocated a social worker which I don't understand. Hopefully, it will be sorted.
Otherwise, everything is excellent. Thank you for all your help and support.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed your comments onto our management team and they will be in contact soon to discuss the issues you are having to arrange the extra care. If you have any more concerns, feel free to reach out to us on the number 01904 236 376 or email us at info@supportsolutions.care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne W (Client) assisted by family/friend published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service with very good carers. They usually turn up on time or ring me if different. They generally listen to what I say but occasionally think they know better! They don't like using the crust of the sliced bread I use but I have persuaded them otherwise. If an item is running out sometimes
they do not tell me.
Reply from Ryan Saynor, Marketing Assistant at Support Solutions (Harrogate)

Thank you for your review, we are happy to hear that the overall care you have received is positive. I have passed on your comments to your management team and they will be sure to speak to the staff to remind them to let you know if an item is running out and reorder it if they can. If you have any more concerns, feel free to reach out to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maureen D (Client) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say, I am extremely happy with the service and all the staff, they go above and beyond.
Reply from Catherine McClure, Managing Director at Support Solutions (Harrogate)

Well done to the manager and the whole team, lovely feedback for you all.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (7.955)

Overview of Review Score

The Review Score of 8.0 (7.955) out of 10 for Support Solutions (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.455 for Support Solutions (Harrogate) is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.455
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Support Solutions (Harrogate) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Support Solutions (Harrogate)

What Type of Services does Support Solutions (Harrogate) offer?

Support Solutions (Harrogate) offers Home Care.

How many Carers does Support Solutions (Harrogate) employ?

Support Solutions (Harrogate) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Support Solutions (Harrogate) to verify any information. View our terms and conditions. Support Solutions (Harrogate) has an Basic Service - more info.