Home Care Providers Owned by Support Solutions in North Yorkshire

Excellent in every way.
They provide 24 hr live in care for my mother. Having employed carers directly for 3 years it is such a relief to have found support solutions in York. The carers are wonderful and the support from the office is also excellent with continuous reviews of the care and support

Only criticism-
drinks are too strong or too weak, please put half water and half juice. Really lovely staff made me feel less alone, I felt more connected to the outside world. Really good company to be around. Sometimes they forget to tell me a change in schedule and can feel a bit scary, if a total

All my calls are in respect of personal hygiene. I have 4 early morning calls to help with washing and dressing and one weekly call to give me a bath. I am disabled following a stroke. I have 2 regular carers, both of them are reliable, punctual, caring and respectful. I am very happy with the service

The care received from various members of staff has been excellent, both from a personal care aspect and a social care time.
There are times when rotas are altered which we understand, as illness among staff cannot be predicted, but but would be appreciated of we could be informed about timing differences,

Our overall experience with the carers is excellent.
They are respectful, polite, helpful and caring. No issues whatsoever.
The fact that they come on time and at a time that suits the family is great.
The only issue I'm having this month is to arrange for extra cover for 2 evening visits next month.

Very good service with very good carers. They usually turn up on time or ring me if different. They generally listen to what I say but occasionally think they know better! They don't like using the crust of the sliced bread I use but I have persuaded them otherwise. If an item is running out sometimes